Sprinklr Insights Overview

Sprinklr Insights offers real-time customer sentiment analysis and market trend prediction. It helps businesses create effective, insight-driven strategies.

Use Cases

Customers recommend Collaboration, Social Media Management, Advertisement, as the business use cases that they have been most satisfied with while using Sprinklr Insights.

Other use cases:

  • Engagement Management
  • Advocacy Management
  • Tracking & Monitoring Communications
  • Social Media Marketing
  • Content Management
  • Sending & Publishing Communications
  • Channel Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Build Brand Awareness are the most popular business priorities that customers and associates have achieved using Sprinklr Insights.

Other priorities:

  • Manage Risk
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Sprinklr Insights Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Insights works with different mediums / channels such as Social Media.

Sprinklr Insights's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Sprinklr Insights support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sprinklr Insights analytics capabilities include Analytics, and Custom Reports.

Reviews

"We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means." - Junsuke Obonai

Sprinklr Insights, Walls.io, Missinglettr, YouScan, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Insights

Top Industries

  • Manufacturing
  • Restaurants
  • Construction

Popular in

  • Enterprise
  • Large Enterprise
  • Small Business

Sprinklr Insights is popular in Manufacturing, Restaurants, and Construction and is widely used by Enterprise, Large Enterprise, and Small Business.

Comprehensive Insights on Sprinklr Insights Use Cases

Why is Sprinklr Insights the best choice for Social Media Management?

How can Sprinklr Insights enhance your Engagement Management process?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Insights solved their Social Media Marketing needs. Cuspera uses 544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sprinklr Insights testimonial

Junsuke Obonai

Head of Department, Internet Promotion Department, Digital Marketing

Transcosmos

We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai
Sprinklr Insights testimonial

Asher Yiftachel

Head of Paid Acquisition, Software Technology

WalkMe

Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel
Sprinklr Insights testimonial

Vincent Colegrave

Head of Digital & Social

Solvay

We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave
CUSTOMERS TESTIMONIALS
Sprinklr Insights testimonial

Junsuke Obonai

Head of Department, Internet Promotion Department, Digital Marketing

Transcosmos

We are excited to work with Sprinklr, the global leader in social ad technology, in an emerging area of digital promotion. The collaboration propels us to explore new business, and to support our clients beyond traditional means. Testimonial By Junsuke Obonai
Sprinklr Insights testimonial

Asher Yiftachel

Head of Paid Acquisition, Software Technology

WalkMe

Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel
Sprinklr Insights testimonial

Vincent Colegrave

Head of Digital & Social

Solvay

We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave

Case Studies

Retail

CASE STUDY IKEA

IKEA uses Sprinklr’s Unified-CXM platform to monitor global media and brand health. The challenge was to connect social media insights across 460 stores in 62 markets and manage brand risk. Sprinklr’...s Media Monitoring & Analytics gives IKEA real-time, unified views of customer conversations and brand reputation. AI-based crisis detection alerts teams to potential issues early. The dashboard helps stakeholders track brand performance worldwide. IKEA worked with Sprinklr to develop a Media Impact Score for better PR measurement.

Information Technology and Services

CASE STUDY Microsoft

Sprinklr Insights helped Microsoft’s social intelligence team turn Voice of Customer data into actionable insights. The team used Social Listening to analyze 8.6 billion mentions in 2021. They double...d the number of projects completed since launch. The solution gave Microsoft a single source of truth for social data. It improved sharing, enabled custom audience segments, and supported key business decisions. Microsoft’s SIP team now drives innovation and shapes marketing and development strategies with better data.

Telecommunications

CASE STUDY Vodafone Germany

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber used Sprinklr to improve customer service. They cut first response time by 33%. SLA compliance improved by 8%. Average case handling time dropped by 89 seconds. Uber managed more customer reques...ts with a unified platform. Sprinklr AI helped Uber respond faster and keep customers happy.

Banking

CASE STUDY Standard Chartered Bank

Sprinklr Unified-CXM helped Standard Chartered Bank improve digital customer experience. The bank used the platform to monitor customer interactions and gain insights across 31 retail markets. In fou...r years, they managed one million customer engagements. Social care interactions increased by 10% year over year. 90% of first responses happened within 10 minutes. The solution reduced churn and improved social customer care.

Telecommunications

CASE STUDY Vodafone Germany

Sprinklr Marketing helped Vodafone Germany streamline its social advertising. The team used Auto Boost and Smart Bidding to automate ad creation and improve return on ad spend. They achieved 100% ado...ption of social ad spend through Sprinklr. Over 1,200 ads were created and 34 workdays were saved with Auto Boost. The platform unified teams and made campaign insights easy to access.

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Modern Research

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Frequently Asked Questions(FAQ)

for Sprinklr Insights

What is Sprinklr Insights?

Sprinklr Insights is a Market research software enabling improved customer experience with real-time insights and decisions based on the voice of the customer data using AI and competitive intelligence.

The features include listening to conversations on mainstream Social channels and Web data, Email, Chats, Surveys, TV, Radio and more with the highest data access partnership and data syndication rights. The Learn feature provides verticalized AI models, Workflow automation, AI-powered Emotion detection, Spam detection, AI-Powered sentiment, Entity extraction, audience analysis and more.

The Act feature enables Location and product insights, smart alerts, insights tracking, data visualization and automated reports distribution and many other capabilities.

What is Sprinklr Insights used for?

Sprinklr Insights is a Social Media Marketing Software mainly used by its customers to Improve ROI and Build Brand Awareness by Collaboration, Social Media Management and Advertisement .

What are the top features of Sprinklr Insights?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Sprinklr Insights.

Who uses Sprinklr Insights?

Sprinklr Insights is used by Manufacturing, Restaurants and Construction among other industries.

What are Sprinklr Insights alternatives?

Walls.Io, Missinglettr, YouScan and Publer are popular alternatives for Sprinklr Insights.

Where is Sprinklr Insights located?

Sprinklr Insights is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.
lightning

Peers used Sprinklr Insights for collaboration and social media management

Sprinklr Insights Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (93)
Analytics

4.39/5 ★

Read Reviews (97)
Custom Reports

4.32/5 ★

Read Reviews (59)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (93)
Analytics

4.39/5 ★

Read Reviews (97)
Custom Reports

4.32/5 ★

Read Reviews (59)

Sprinklr Insights Integrations

Sprinklr Insights integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.02/5 ★

Read Reviews (10)
Data Import

3.66/5 ★

Read Reviews (20)

Software Failure Risk Guidance

?

for Sprinklr Insights

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Insights

Sprinklr Inc. News

Awards

Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards - Business Wire

Sprinklr won the 2025 CCW Excellence Award for Cloud-Based CX Solution of the Year. The recognition highlights Sprinklr Services AI-powered customer experience platform, which supports over 30 digital, social, and voice channels. The award cites innovation, measurable impact on customer satisfaction, operational efficiency, and advanced use of AI, analytics, and automation.

Financial

Sprinklr (CXM) Reports Q1 Earnings: What Key Metrics Have to Say

Sprinklr reported first quarter revenue of $205.5 million. The earnings release highlights key financial metrics for the period, reflecting continued growth in the unified customer experience management software market.

Financial

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr (CXM) will announce its quarterly earnings results on Wednesday, providing insights into its financial performance for the recent period.

Financial

Sprinklr Announces Date of First Quarter Financial Results - StreetInsider

Sprinklr will announce its first quarter financial results on a specified date. This update provides investors and stakeholders with the upcoming schedule for the company's financial disclosure.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE