Sprinklr Social Overview
Sprinklr Social is an AI-powered solution for managing social media, helping users understand and engage with customers across channels. A free trial is available.
Use Cases
Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprinklr Social.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Sprinklr Social.
Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Social works with different mediums / channels such as Social Media.
Sprinklr Social's features include Dashboard, Personalization, Live Monitoring, etc. and Sprinklr Social support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Sprinklr Social analytics capabilities include Analytics, and Custom Reports.
Reviews
"Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment posit...ions us as a leader in the category." - Kristin Puckett
Sprinklr Social, Meltwater Social Media Analytics, Statusbrew, Eclincher social media management, Sharelov, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Social
Top Industries
- Marketing and Advertising
- Restaurants
- Internet
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Sprinklr Social is popular in Marketing And Advertising, Restaurants, and Internet and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Sprinklr Social Use Cases
What solutions does Sprinklr Social provide for Communication Management?
Why is Sprinklr Social the best choice for Engagement Management?
What solutions does Sprinklr Social provide for Content Management?
How can Sprinklr Social optimize your Advertisement Workflow?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
|
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living |
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
|
Ethan Sunguk Song Head of Platform Group YG Entertainment |
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
Ravi Mitra Social Media Manager TSB Bank |
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
NA |
Case Study Middle Eastern Telecommunications CompanyRead More |
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NA |
Case Study Middle Eastern Telecommunications CompanyRead More |
Manufacturing
|
Manufacturing |
Case Study Denver International AirportRead More |
Video
AI-Powered Social Listening to Boost Your Social Media Strategy
Frequently Asked Questions(FAQ)
for Sprinklr Social
What is Sprinklr Social?
Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.
Sprinklr Modern Sales & Engagement’s Listen feature enables engaging in all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI-powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, and routes inbound messages to the right team based on keywords and AI models for understanding context.
The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses
What is Sprinklr Social used for?
What are the top features of Sprinklr Social?
Who uses Sprinklr Social?
What are Sprinklr Social alternatives?
Where is Sprinklr Social located?
Peers used Sprinklr Social for social media management and communication management
Sprinklr Social Competitors
Sprinklr Social Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
Software Failure Risk Guidance
?for Sprinklr Social
Overall Risk Meter
Top Failure Risks for Sprinklr Social
Sprinklr Inc. News
Sprinklr Named a Leader in Q4 2024 Social Suites Report by Independent Research Firm - Business Wire
Sprinklr was named a leader in the Q4 2024 Social Suites Report by an independent research firm.
Sprinklr Named Leader in Forrester Wave 2024, Excels in AI and Social Suite Innovation - StockTitan
Sprinklr is recognized as a leader in the Forrester Wave 2024 for its AI and social suite innovations.
Sprinklr Announces Local Data Hosting Solution in Switzerland on Microsoft Azure - Business Wire
Sprinklr is launching a local data hosting solution in Switzerland using Microsoft Azure.
Sprinklr Inc. Feeds
Sprinklr Announces Date of Third Quarter Financial Results - Business Wire
Sprinklr will release its third-quarter financial results on a specified date.
Sprinklr (CXM) Sets Q3 FY2025 Earnings Release Date for December 4 | CXM Stock News - StockTitan
Sprinklr has announced that it will release its Q3 FY2025 earnings on December 4.
The Bottom Fishing Club - Sprinklr: New Transformational CEO With AI Growth Kickers - Seeking Alpha
Sprinklr has a new CEO focused on growth through AI advancements.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
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