Sprinklr Social Overview

Sprinklr Social is an AI-powered solution for managing social media, helping users understand and engage with customers across channels. A free trial is available.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprinklr Social.

Other use cases:

  • Content Management
  • Advertisement
  • Campaign Management
  • Workflow Management
  • Collaboration
  • Competitive Intelligence
  • Social Media Marketing
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Sprinklr Social.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Brand Engagement
  • Launch New Products
  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Improve Internal Communications
See all business priorities See less business priorities

Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Social works with different mediums / channels such as Social Media.

Sprinklr Social's features include Dashboard, Personalization, Live Monitoring, etc. and Sprinklr Social support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Sprinklr Social analytics capabilities include Analytics, and Custom Reports.

Reviews

"We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence." - Vincent Colegrave

Sprinklr Social, Meltwater Social Media Analytics, Statusbrew, Eclincher social media management, Sharelov, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Social

Top Industries

  • Marketing and Advertising
  • Restaurants
  • Internet

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Sprinklr Social is popular in Marketing And Advertising, Restaurants, and Internet and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Sprinklr Social Use Cases

How efficiently Does Sprinklr Social manage your Social Media Management?

What makes Sprinklr Social ideal for Communication Management?

How efficiently Does Sprinklr Social manage your Engagement Management?

How efficiently Does Sprinklr Social manage your Content Management?

37+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Sprinklr Social testimonial

Vincent Colegrave

Head of Digital & Social

Solvay

We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave
Sprinklr Social testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living

Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Sprinklr Social testimonial

Ravi Mitra

Social Media Manager

TSB Bank

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra
CUSTOMERS TESTIMONIALS
Sprinklr Social testimonial

Vincent Colegrave

Head of Digital & Social

Solvay

We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave
Sprinklr Social testimonial

Kristin Puckett

Senior Director of Social Media Strategy and Brand

Brookdale Senior Living

Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Sprinklr Social testimonial

Ravi Mitra

Social Media Manager

TSB Bank

The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sprinklr Social case study
NA
Case Study DTE Energy

Increased Customer Satisfaction By 9 Points Through Enhanced Digital Engagement And Streamlined Customer Service Operations.

Read More
Sprinklr Social case study
Restaurants
Restaurants
Case Study McDonald’s

Using Sprinklr module, McDonald’s was able to hone its digital strategy and create lasting

Read More
Sprinklr Social case study
Marketing and Advertising
Marketing and Advertising
Case Study Brookdale Senior Living

Using Sprinklr, Brookdale Senior Living’s social media team transformed the way they engaged with local tea

Read More

Video

AI-Powered Social Listening to Boost Your Social Media Strategy

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sprinklr Social

What is Sprinklr Social?

Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.

Sprinklr Modern Sales & Engagement’s Listen feature enables engaging in all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI-powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, and routes inbound messages to the right team based on keywords and AI models for understanding context.

The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses

What is Sprinklr Social used for?

Sprinklr Social is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Social Media Management, Communication Management and Engagement Management .

What are the top features of Sprinklr Social?

Dashboard, Personalization and Live monitoring are some of the top features of Sprinklr Social.

Who uses Sprinklr Social?

Sprinklr Social is used by Marketing And Advertising, Restaurants and Internet among other industries.

What are Sprinklr Social alternatives?

Meltwater Social Media Analytics, Statusbrew, Eclincher Social Media Management and Sharelov are popular alternatives for Sprinklr Social.

Where is Sprinklr Social located?

Sprinklr Social is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.
lightning

Peers used Sprinklr Social for social media management and communication management

Sprinklr Social Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.62/5

Read Reviews (5)
Analytics

4.42/5

Read Reviews (296)
Custom Reports

4.23/5

Read Reviews (695)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.62/5

Read Reviews (5)
Analytics

4.42/5

Read Reviews (296)
Custom Reports

4.23/5

Read Reviews (695)

Software Failure Risk Guidance

?

for Sprinklr Social

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Social

Sprinklr Inc. News

Sprinklr Announces Local Data Hosting Solution in Switzerland on Microsoft Azure - Business Wire

Sprinklr is launching a local data hosting solution in Switzerland using Microsoft Azure.

01/10/2024 - source

Sprinklr Named a Strong Performer in Conversational AI for Customer Service Report

Sprinklr named a strong performer in a report on conversational AI for customer service.

27/05/2024 - source

Sprinklr Unveils Innovations to Enhance CX and Productivity at the Edge of AI

Sprinklr.com unveils new AI-driven innovations to boost customer experience (CX) and productivity.

06/05/2024 - source

Sprinklr Inc. Feeds

Sprinklr Announces Date of Third Quarter Financial Results - Business Wire

Sprinklr will release its third-quarter financial results on a specified date.

14/11/2024 - source

Sprinklr (CXM) Sets Q3 FY2025 Earnings Release Date for December 4 | CXM Stock News - StockTitan

Sprinklr has announced that it will release its Q3 FY2025 earnings on December 4.

14/11/2024 - source

The Bottom Fishing Club - Sprinklr: New Transformational CEO With AI Growth Kickers - Seeking Alpha

Sprinklr has a new CEO focused on growth through AI advancements.

09/11/2024 - source

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE