Sprinklr Social Overview
Sprinklr Social is an AI-powered solution for managing social media, helping users understand and engage with customers across channels. A free trial is available.
Use Cases
Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Sprinklr Social.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Sprinklr Social.
Sprinklr Social Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Social works with different mediums / channels such as Social Media,
Sprinklr Social's features include Dashboard, Personalization, Live Monitoring, etc.
Reviews
"From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global... customer development strategies, and we hope to continue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business." - Ethan Sunguk Song
Sprinklr Social, Meltwater Social Media Analytics, Statusbrew, Eclincher social media management, Sharelov, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Social
Top Industries
- Marketing and Advertising
- Restaurants
- Internet
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Sprinklr Social is popular in Marketing And Advertising, Restaurants, and Internet and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Sprinklr Social Use Cases
What makes Sprinklr Social ideal for Communication Management?
What Are the key features of Sprinklr Social for Engagement Management?
How does Sprinklr Social facilitate Content Management?
What Are the key features of Sprinklr Social for Advertisement?
37+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Social solved their Social Media Marketing needs. Cuspera uses 3458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave |
|
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ethan Sunguk Song Head of Platform Group YG Entertainment |
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
Vincent Colegrave Head of Digital & Social Solvay |
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave |
|
Manolo Winkler Head of Global Social Media Acer |
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study WalkMeRead More |
Consumer Services
|
Consumer Services |
Case Study AAARead More |
|
NA |
Case Study Middle Eastern Telecommunications CompanyRead More |
Video
AI-Powered Social Listening to Boost Your Social Media Strategy
Frequently Asked Questions(FAQ)
for Sprinklr Social
What is Sprinklr Social?
Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk.
Sprinklr Modern Sales & Engagement’s Listen feature enables engaging in all owned public digital conversations, explores topics, themes and keywords and enables crisis detection with AI-powered alerts and always-on notifications. The Triage feature detects language and sentiment to engage with customers better, and routes inbound messages to the right team based on keywords and AI models for understanding context.
The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses
What is Sprinklr Social used for?
What are the top features of Sprinklr Social?
Who uses Sprinklr Social?
What are Sprinklr Social alternatives?
Where is Sprinklr Social located?
Peers used Sprinklr Social for social media management and communication management
Sprinklr Social Competitors
Sprinklr Social Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (695) |
Software Failure Risk Guidance
?for Sprinklr Social
Overall Risk Meter
Top Failure Risks for Sprinklr Social
Sprinklr News
Sprinklr Named a Strong Performer in Conversational AI for Customer Service Report
Sprinklr named a strong performer in a report on conversational AI for customer service.
Sprinklr Unveils Innovations to Enhance CX and Productivity at the Edge of AI
Sprinklr.com unveils new AI-driven innovations to boost customer experience (CX) and productivity.
Sprinklr Redefines Customer Feedback Management with AI - First Surveys
Sprinklr.com introduces AI-first surveys to redefine customer feedback management.
Sprinklr Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
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What benefits does Sprinklr Social offer for Social Media Management?