Customer stories

Product Business Settings

Sprout Social is popular in Marketing And Advertising, Education, and Information Technology And Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Sprout Social Product Overview

Sprout Social offers tools to reimagine social media growth for businesses. Start a free trial to see these management solutions in action.

How satisfied the customers are with Sprout Social use-cases

Reviews

"Some of the VIP lists require immediate attention. The Inbox Rules we have set up ensure that any time someone from that list comments, I get an email so I can address it right away." - Emily Allen
"Sprout gives us the ability to see what types of campaigns are working in real time, as well as the ability to adjust appropriately. I don’t think we’ve ever had a tool that’s been able to so quickly provide us with feedback." - Luka Dukich

Sprout Social Customer Insights, Testimonials and Case Studies

How can Sprout Social optimize your Social Media Management Workflow?

Why is Sprout Social the best choice for Communication Management?

What makes Sprout Social ideal for Engagement Management?

How does Sprout Social address your Content Management Challenges?

What makes Sprout Social ideal for Social Media Marketing?

What is Sprout Social?

Spoutsocial is a social media management platform for social media marketing teams to understand target users, engage users and to measure performance.

It provides actionable insights from social data and helps with content and community engagement.

It comes with automation, collaboration and analytics.

What is Sprout Social used for?

Sprout Social is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Improve Brand Engagement by Social Media Management, Communication Management and Engagement Management .

What are the top features of Sprout Social?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Sprout Social.

Who uses Sprout Social?

Sprout Social is used by Marketing And Advertising, Education and Information Technology And Services among other industries.

What are Sprout Social alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Sprout Social.

Where is Sprout Social located?

Sprout Social is headquartered at 131 S. Dearborn St. Suite 700 Chicago, IL 60603.

10 buyers and buying teams have used Cuspera to assess how well Sprout Social solved their Social Media Marketing needs. Cuspera uses 28930 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Sprout Social testimonial

Emily Allen

Social Media Community Manager

Inspire Medical Systems
Some of the VIP lists require immediate attention. The Inbox Rules we have set up ensure that any time someone from that list comments, I get an email so I can address it right away. Testimonial By Emily Allen
Sprout Social testimonial

Luka Dukich

Senior Digital Content Manager

Chicago Bulls
Sprout gives us the ability to see what types of campaigns are working in real time, as well as the ability to adjust appropriately. I don’t think we’ve ever had a tool that’s been able to so quickly provide us with feedback. Testimonial By Luka Dukich
Sprout Social testimonial

Bret Neuman

Head of Social & Video Media

Rover
Sprout took care of the needs that were most pressing to us, and did so in a way that was cost-effective and scalable. Testimonial By Bret Neuman
CUSTOMERS TESTIMONIALS
Sprout Social testimonial

Emily Allen

Social Media Community Manager

Inspire Medical Systems
Some of the VIP lists require immediate attention. The Inbox Rules we have set up ensure that any time someone from that list comments, I get an email so I can address it right away. Testimonial By Emily Allen
Sprout Social testimonial

Luka Dukich

Senior Digital Content Manager

Chicago Bulls
Sprout gives us the ability to see what types of campaigns are working in real time, as well as the ability to adjust appropriately. I don’t think we’ve ever had a tool that’s been able to so quickly provide us with feedback. Testimonial By Luka Dukich
Sprout Social testimonial

Bret Neuman

Head of Social & Video Media

Rover
Sprout took care of the needs that were most pressing to us, and did so in a way that was cost-effective and scalable. Testimonial By Bret Neuman

Sprout Social - Internet

Sprout Social used its own social media management platform to improve global social customer care. The team analyzed the Inbox Activity Report and found slow response times during after-hours suppor...t. They expanded after-hours coverage and trained staff to provide better support. This led to a 55% decrease in average response time, a 37% increase in tag rate, and 36,000 messages handled in Smart Inbox in 2023. The changes helped Sprout Social deliver faster, more organized customer support.

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Paychex - Human Resources - Very Large

Sprout Social helped Paychex cut SLA response time by 67% in 60 days. The platform unified social media management and customer care, replacing manual processes. Paychex generated over $300,000 in ea...rned media value in one month using Sprout Employee Advocacy. The team now uses Sprout's analytics and Salesforce integration to track engagement and leads. Sprout's intuitive UI enabled fast onboarding and improved cross-team collaboration.

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Nutrisense - Health, Wellness And Fitness

Nutrisense used Sprout Social to grow its social media community by over 400%. The company saved 60 hours per month with Sprout's Smart Inbox. Social media engagement increased by 45% in 18 months. N...utrisense used Sprout to collect and amplify user-generated content. Insights from Sprout helped Nutrisense add almost 79,000 followers in one quarter.

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Plaid - Financial Services

Sprout Social helped Plaid grow its LinkedIn audience by 60% in one year. Plaid used Sprout to share posts, engage with followers, and track key metrics. The company saved 20 hours per month after im...plementing Sprout. Plaid saw a 73% year-over-year increase in engagement rate per impression. The platform helped Plaid reach 62,000 new LinkedIn followers in a year.

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Vizient - Hospital & Health Care

Sprout Social's Employee Advocacy software helped Vizient triple their social media engagements in six months. Vizient used the tool to empower employees to share company content and pre-approved mes...sages. This led to a 200% increase in engagement and a 10x audience reach on a recent campaign. Employee satisfaction with the advocacy program reached 98%. Vizient gained thousands of new followers and won an award for their LinkedIn strategy.

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Royal National Institute of Blind People (RNIB) - Non Profit Organization Management

Sprout Social helped the Royal National Institute of Blind People (RNIB) improve accessibility for their social media team. RNIB needed a tool that worked well for blind and partially sighted staff. ...After testing many platforms, they chose Sprout Social for its strong accessibility features. The platform saved RNIB 720 hours each year. Staff felt more included and empowered in their roles.

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Social Customer Care by Sprout Social

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Peers used Sprout Social for social media management and communication management

Sprout Social Competitors

Sprout Social Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (33)
Analytics

4.41/5 ★

Read Reviews (2923)
Custom Reports

4.27/5 ★

Read Reviews (5945)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (33)
Analytics

4.41/5 ★

Read Reviews (2923)
Custom Reports

4.27/5 ★

Read Reviews (5945)

Software Failure Risk Guidance

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for Sprout Social

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprout Social

Sprout Social, Inc News

Awards
 

Sprout Social Named a Leader in Worldwide Influencer Marketing Platforms for Large Enterprises by IDC MarketScape | Sprout Social

Sprout Social has been recognized as a Leader in the 2025-26 IDC MarketScape for Worldwide Influencer Marketing Platforms for Large Enterprises. Their platform offers AI-driven influencer discovery, brand safety, and comprehensive analytics to help enterprises build authentic partnerships and drive business impact. This recognition highlights Sprout Social's commitment to advancing influencer marketing with innovative, data-backed solutions.

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Financial
 

Sprout Social to Announce Fourth Quarter 2025 Financial Results on February 26, 2026

Sprout Social will announce its fourth-quarter 2025 financial results on February 26, 2026, after market close. The company will discuss the results and business highlights during a conference call and webcast scheduled for the same day.

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Product
 

Sprout Social (SPT) Launches New Integration with Canva

Sprout Social has launched a new integration with Canva, enhancing its social media management platform. This integration allows users to send finalized visuals from Canva directly into Sprout as draft posts, streamlining workflows and reducing errors between creative and social teams.

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Product
 

Sprout Social Launches New Canva Integration to Streamline Design-to-Publishing for Social | Sprout Social

Sprout Social has launched a new integration with Canva, enabling users to send completed designs directly to Sprout's publishing platform. This integration streamlines workflows, reduces errors, and enhances the efficiency of social media content creation. It allows creative teams to seamlessly share assets with social managers, improving brand consistency and speed in publishing.

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Sprout Social, Inc Profile

Company Name

Sprout Social, Inc

Company Website

//sproutsocial.com

Year Founded

2010

HQ Location

131 S. Dearborn St. Suite 700 Chicago, IL 60603

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D