Home Contact Center Software Squaretalk Matrix Squaretalk Matrix Alternatives
Squaretalk Matrix: Reviews, Testimonials and Expert Opinions
(214)Flexibility that Powers Communication
Top 9 Squaretalk Matrix Alternatives
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
Amazon Connect
Simple to use, cloud-based contact center
Amazon Connect is a Cloud contact center solution enabling customer service across voice and chat. It can be deployed in industries such as Advertising and Marketing, Automotive, Education, Energy and Financial services.. ...
Amazon Connect uses a single UI for both voice and chat for contact routing, queuing, analytics and management, enabling the same automated process for both voice and chat, resulting in increased operational efficiency. Customer interaction history is preserved and retrievable across the different channels enabling better customer experience.
Amazon Connect features include automated outbound calling. High quality call experience is enabled with Amazon Connect’s softphone feature. Amazon Connect is integrated with Amazon Lex which can assist in building natural language chatbot contact flows. Amazon Connect’s chat is available on both web and mobile.
Amazon Connect’s Contact Lens feature enables contact center managers to study insights and get feedback from customer sentiments, trends and conversations.
Marsview
All-in-one AI platform for conversation intelligence to enable sales and support teams.
Marsview is a conversation intelligence platform for all the daily meetings, conversations and interactions. It's an AI-powered meeting assistant that helps to automatically schedule, record, transcribe, and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships, launch meetings, get interactive transcripts and insights from one place. ...
Marsview transcribes the meetings in real-time with industry-leading accuracy and scale. Automatically captures insights such as action items, questions and responses, topics, call quality, sentiments, engagement levels, meeting activity and more. It provides an easy-to-use graphical interface to query meetings data for analysis. Â and at the end of every meeting, Marsview sends a scorecard of call quality metrics to assess the meeting.
Some of its features include call recording, Automatic Transcription, Speaker Identification, Screen Grabs and Clips, Meeting Templates, Custom Vocabulary, In-Meeting Analytics and more.
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
IFS Customer Engagement
Empowering businesses to deliver faster, smarter customer service
IFS Customer Engagement enables businesses to deliver a faster, smarter service through any contact channel. It combines an omni-channel contact center with CRM in a single, configurable, and is empowered to deliver rapid service. ...
It delivers a range of AI-powered self-service solutions, giving customers the freedom to track their orders, resolve their problems and schedule and amend their service appointments. It elevates phone-based service and enables outbound campaigns, chatbots and virtual assistants provide immediate answers to customer queries, give field service a competitive edge with real-time comms for customers, transform service desk productivity with the latest in digital automation, and empower agents to deliver faster, smarter service.
Dynamics
Global market leader that designs and manufactures intelligent battery-powered payment devices and advanced payment platforms
Dynamics designs and manufactures battery-powered interactive payment cards that function with existing infrastructure. The computer-in-a-card technology is completely customizable and offers enhanced choice, control, convenience, and security. ...
Dynamics provides a complete solution from concept to integration with existing systems. It offers differentiated products with added choice, convenience, control, and security features.
Dynamics proprietary back-end processing enables features that differentiate custom loyalty programs from the competition. It combines multiple accounts on a single card to create the ideal solution for consumers. Dynamics supports various loyalty program structures that create a unique loyalty experience.
Convoso contact center
Convoso | The Secret to Profitable Dialing
Convoso contact center is an all-in-one contact center platform that generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialling modes along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically. ...
The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.
As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads.
