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Sugar CRM: Reviews, Testimonials and Expert Opinions
(5210)SugarCRM: #1 Rated Customer Relationship Management Software
Top 37 Sugar CRM Alternatives : 2025
Less Annoying CRM
Simple Contact Management for Small Business
Less annoying is a CRM tool designed for small businesses to help manage contacts, track leads, and follow-ups. The platform helps in contact management by offering a single screen to access ...
The platform is hosted on cloud, making it easy to access information from any device without syncing or installing. Also, it automatically installs updates.
Formstack Documents
Document Generation & Automation | Formstack
Formstack transforms data into documents that can be sent anywhere. Document automation tools are offered for efficient document generation.
ClickUp
One app to replace tasks, docs, chat, goals, & more
ClickUp is a customizable productivity platform that replaces other workplace apps for all users and all departments in an organization. It offers docs, reminders, goals, calendars, and even an inbox. Fully customizable, ClickUp works for every type of team, so all teams can use the same app to plan, organize, and collaborate. ...
ClickUp gives flexibility and control to organize everything from small teams to enterprise companies. It helps to tackle work from any angle with 15+ powerful views. Easily customized to manage any type of project, no code or add-ons required. Collaborate on product ideas, document bugs, or jot down meeting minutes with ClickUp Docs. Edit in real-time and keep everyone up-to-date with a visual knowledge base. Set goals, track progress, and manage resources more effectively with powerful reporting features along with Global Time Tracking, Time Estimates, and time Reporting.
Some of its features include creating tasks for anything in ClickUp, customized project management, viewing tasks in Google sheets, sending and receiving emails directly within ClickUp, scheduling the team and syncing in real-time with Google, Outlook and Apple. Goal tracking, time tracking and more.
Freshsales
AI-based sales CRM to Improve engagement and nurture existing customers, drive leads to closure
Freshsales is a customer relationship management (CRM) software by Freshworks designed for high-velocity sales teams to attract leads, engage across multiple touchpoints, close deals and nurture relationships. ...
The key features of the software include Built-in email and phone, AI-based lead scoring, Workflow automation, Visual sales pipeline and actionable insights. The software is available in more than 30 languages, supports multiple currencies and hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.
Freshsales automatically captures all the website traffic as leads, cluster them based on their web activity and assigns to the relevant salesperson. It collects data and segments activities based on a contact’s behavior and runs analytics to give a 360 degree customer view.
Salesflare
Intelligent sales CRM for small businesses
Sugar CRM and Salesflare cater to distinct organizational needs within the CRM landscape. Sugar CRM, with robust features like custom reporting and extensive data integration, appeals to large enterprises across diverse industries like IT and financial services. It's designed to support complex workflows and enhance customer relationships. Salesflare, though targeting a smaller segment, focuses on sales engagement and communication, particularly benefiting companies in marketing and advertising. Its ease of migration and AI capabilities appeal to businesses seeking streamlined operations. ...
Salesmate Sales CRM
Sales CRM Software for Growing Sales Teams
Salesmate is a sales CRM platform that enriches customer interactions, boosts sales productivity and helps win more deals. It helps to manage sales & revenue, save time and acquire new customers. ...
Salesmate is an intelligent sales CRM which helps sales reps to be more productive, increase their sales and engage deeply with their customers. Salesmate helps businesses close more deals faster.
Salesmate easily captures contacts, enrich them, track all conversations and activities, and have informed conversations with better insights, uses sales activity tracker to plan ahead, track activities and automate sales process steps. It improves on entire sales funnel by using interactive, pre-built, and customizable sales reports. These features help Salesmate in converting the team into a top-selling squad.
ConvergeHub
All-in-One Customer Management Platform
Convergehub CRM is an all-in-one CRM software that can be used in enterprises and businesses of all sizes across various industries. It enables managing Sales, Marketing, Customer Support and Billing from one unified platform. ...
The software includes Sales Automation features that enable assigning the right lead to the right rep using lead capture and lead distribution functionality, and faster deal closures due to automated pipeline management and workflow automation tools.
Convergehub’s Marketing automation feature enables increased ROI with its personalised, automated campaigns across various channels such as email, social media and web. Visual, context rich reports provide real-time view on campaign status. The software provides automated Helpdesk features that enable better understanding of the customer and enhanced services, and a personalized approach to customer support.
YetiForce CRM
An open source application that is constantly being improved
Sugar CRM and YetiForce CRM both cater to the CRM sector but differ significantly in user focus and feature offerings. Sugar CRM is ideal for larger enterprises, offering robust sales and engagement management. It supports varied business goals like enhancing customer relationships and improving ROI. YetiForce CRM, while focused on enhancing customer relationships, caters predominantly to specific industries and smaller enterprise segments. It supports fundamental CRM needs effectively with key capabilities in contact management and helpdesk management. ...
Clio
Industries #1 Legal Software
Lexicata and Clio are top legal software for managing clients, cases, and billing. Free trials are available without requiring a credit card.
BenchmarkONE
Sales and marketing software for small businesses and marketing agencies
BenchmarkONE is an integrated marketing automation and CRM platform that aims to help users more effectively track and maintain both prospective and existing customers. It helps agencies and small business owners propel relationships into sales with all-in-one CRM and marketing automation. BenchmarkONE is designed for a wide range of businesses, including teams in advertising, consulting, hospitality, real estate and more. ...
BenchmarkONE integrated solution offers combined sales automation, marketing automation and email marketing features. With CRM, email marketing, and marketing automation tools all in one app, users can drive more business, organize contacts, boost response rates, and see their progress at a glance. BenchmarkONE’s CRM is a simple alternative to expensive, bloated sales software. BenchmarkONE’s email marketing tools integrate with CRM for data that tells a more complete story about your contacts. Picks up the slack in business processes with marketing automation. BenchmarkONE includes features to help users more effectively maintain and track both prospective and existing clients.
Copper
CRM Software Built for Google & G-Suite
Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place. ...
It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products
Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available
BUSINESSNEXT (formerly CRMNEXT)
The #1 CRM For Banking And Insurance
BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations. BUSINESSNEXT is an AI-powered ...
Pipedrive
Sales CRM & Pipeline Management Software
Pipedrive is a sales management CRM tool designed for the sales and marketing professionals to help them handle all the admin related tasks and focus only towards boosting sales. The platform is ...
The AI powered sales assist feature inbuilt in the tool provides personalized inputs on performance, automation recommendations and trend charts. To help reflect on the sales process, the UI of the tool offers customization of workflows using drag-and-drop interface.
Hubspot Sales Hub
Fully featured Sales CRM and Sales Engagement Software
Sugar CRM and Hubspot Sales Hub both offer robust CRM solutions, each tailored to suit different operational needs. Sugar CRM excels in customized report creation and seamless integration, making it ideal for complex workflows in large enterprises, particularly within IT and financial services. Hubspot Sales Hub stands out with extensive communication management capabilities and strong support for customer acquisition, making it a favorite among marketing and advertising firms and large enterprises. The choice between them hinges on a business's particular emphasis on either report customization and integration or communication and engagement management. ...
Salesboom Cloud CRM
Customizable Cloud based CRM Software
Sugar CRM and Salesboom Cloud CRM are both versatile CRM solutions catering to distinct business needs. Sugar CRM excels in serving large enterprises with robust integration and data management, ideal for IT and financial services. Its strong support for customer engagement and document management aligns with the strategic objectives of scaling best practices and entering new markets. Salesboom Cloud CRM, on the other hand, caters to smaller and medium-sized businesses, especially in real estate and software, with its emphasis on relationship management and collaboration. This makes it a great choice for businesses looking to enhance customer relationships and improve stakeholder relations. ...
Salesforce CRM
Customer Relationship Management solution that brings companies and customers together
Sugar CRM and Salesforce CRM both offer robust capabilities tailored for different user needs. Sugar CRM emphasizes features like custom reporting and data integration, catering to large enterprises and IT sectors. Salesforce CRM, with its extensive integration and AI capabilities, suits a broad user base, including SMEs and large corporations across various industries. While both excel in enhancing customer relationships, Salesforce's advanced analytics and comprehensive support options cater to a larger market, including those seeking enhanced internal communications. ...
HubSpot CRM
For Sales Leaders
Sugar CRM and HubSpot CRM are robust CRM solutions catering to diverse business needs. Sugar CRM excels in integration, custom reporting, and migration features, ideal for large enterprises in IT and financial services. HubSpot CRM thrives in communication management and engagement, supported by powerful data features, making it suitable for enterprises in marketing and tech industries. Both offer varied support options, aligning with distinct operational needs and scale. ...
Apptivo
Cloud Business Management Software Suite
Sugar CRM excels in offering comprehensive integration and reporting capabilities, making it ideal for large enterprises in technology and finance sectors seeking robust customization and analytics options. Apptivo, on the other hand, shines with its focus on helpdesk and contact management, catering well to a diverse set of industries like research and insurance, providing adaptable solutions for smaller businesses with strong 24/7 support. ...
Pipeline CRM
Sales Pipeline Enablement Platform
Pipeline CRM is a sales pipeline enablement CRM platform designed for sales teams to help enhance and boost sales. The primary solutions offered by the platform include Sales pipeline ...
The platform tracks every deal and shares the account lists with the employees to help them achieve their targets. Also, it gives full visibility on customer accounts both pre- and post-sales so that the team can manage key deliverables, milestones, project details, and deadlines.
GreenRope
CRM with Marketing Automation for maximum growth and efficiency
GreenRope is a CRM that includes Marketing Automation platform that provides powerful and easy to use marketing automation, email marketing, and social media integration. It helps to increase sales and revenue and acquire customers. ...
GreenRope is the all-in-one CRM that accelerates growth by increasing awareness, generating leads, and driving conversions. Users can leverage advanced automation, predictive analytics, and artificial intelligence (AI) with an intuitive, easy-to-use interface.
GreenRope's features are built to help communicate with leads and clients. Some of the tools that help to engage the contacts include GreenRope’s Marketing that helps to bring omnichannel experiences to leads and customers right from email marketing and lead nurturing to websites, landing pages, social media management, and more. Its sales software has the tools needed to develop stronger relationships with leads and clients and most importantly, close more deals. GreenRope’s Operations help to run and manage a business while bringing in the components required from sales and marketing. It provides marketing and sales personnel the additional data they need to bring in leads and convert them into loyal customers.
Salesforce Sales Cloud
Sales Performance Management Software
Salesforce sales cloud is a customer relationship management and automation platform for sales teams to convert leads, close deals and understand the health of entire business in both B2B as well as B2C contexts. ...
It brings all the customer and prospect information together in an integrated platform, provides access to thousands of applications through its AppExchange marketplace and allows users to share information or ask questions using a real time collaboration feature with primary contact, opportunity, lead and data management, workflows for approval processes, sales forecasting, file sync and share and dashboards and reporting.
It provides AI driven insights from popular social media sites such as Facebook, Twitter, LinkedIn within the platform for account and contact management. It provides automatic lead scoring and routing for leads management and It automatically updates and enriches the account, contact and lead data that drives most important sales and marketing processes using AI.
workbooks.com
Workbooks | A platform to manage your business, designed and priced for the mid-market
Workbooks.com is a cloud-based Customer Relationship Management (CRM) solution that enables mid-market organisations to efficiently acquire, convert and retain customers. It helps small and midsize businesses to improve their business strategies and customer services. ...
Workbooks.com provides order management and fulfillment, invoicing and supplier management through data processing, enabling organizations to differentiate against the competition and run their business smoothly. Workbooks joins up the entire organisation around data and processes - promoting teamwork and collaboration, provides a single 360° view of customers, and the information is accessible anytime, anywhere.
Workbooks features include Marketing, Sales, Order processing, and Customer Service. It helps marketing departments run campaigns and generate more quality leads; it enables sales team to work more effectively, better identify opportunities, close more deals and grow revenue; it empowers customer support teams to deliver exceptional service and drive customer satisfaction; and it extends beyond sales, marketing and customer support to include order management, fulfilment, invoicing and supplier management. Customers see their productivity increased, their operations streamlined, insightful decisions are made and the business is better equipped to differentiate against the competition.
Kickserv
#1 Rated Field Service Management Software
Kickserv field service management software manages jobs, customers, communication, and payments for home service businesses. Efficient organization and streamlined operations are provided.
Vtiger all-in-one CRM
Provide a seamless customer experience across marketing, sales, and customer support
Vtiger’s All-in-one CRM platform provides a seamless customer experience and helps to increase engagement, sell more and grow brand loyalty. It is built for enterprises looking to provide a great customer experience throughout the entire customer journey. ...
Its primary features include email marketing, customer portal, sales forecasts, workflow automation, inventory management, insights and integrations. This allows to boost revenue, increase conversion rate and efficiency, sales productivity growth, increase in CAGR and SLA fulfillment.
It provides 360 degree historical view of every contact. It supports multi channel communication. It offers marketing campaigns to attract and engage customers and also allows to measure campaign performance and profitability. It provides powerful tools to manage projects and to track inventory and services.
Zendesk Sell
Enhance productivity, processes, and pipeline visibility for sales teams
Zendesk Sell is a sales CRM software designed for the sales and marketing professionals to help them enhance productivity, processes, and pipeline visibility. Some of the primary features offered ...
The software offers integrations and APIs to facilitate creation of right connection and get a wholistic view.
Agile CRM
Automate your sales, marketing, and service in one platform
Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. ...
Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and marketing automation, customer service, email tracking, landing pages, and social media marketing to name a few. With Agile CRM, users have a unified platform that puts all the information as well as people on a single page, streamlining their tasks, enhances communication and collaboration, and greatly improves productivity and output both at individual and collective levels.
Agile CRM centralizes real-time customer data, making it readily accessible and actionable across all teams. It supports full telephony integration alongside marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web engagement with customer-conscious messages, pop ups, offers, surveys and signup forms.
Odoo CRM
Track leads, close opportunities and get accurate forecasts.
Odoo CRM is an Open Source CRM that helps manage and track leads, close opportunities and get accurate forecasts and can be used in businesses of all sizes.. Odoo CRM's features include Sell ...
Odoo CRM's Leads feature enables Leads Nurturing by creating campaigns, a column matching tool that helps importing prospects files, Lead scoring tools, Lead acquisition optimisation with call-to-action and a/b testing tool and more. The Opportunities feature supports Activities and calls management, Pipeline management, Scheduling of meetings, Call logs and more.
mHelpDesk
mHelpDesk Field Service Management Software
mHelpDesk Field Service Management Software offers scheduling, dispatch, billing, inventory management, and payment processing. Various field service operations are streamlined efficiently.
Suitecrm
Opensource CRM for businesses
Comparing Sugar CRM and SuiteCRM reveals distinct focuses. Sugar CRM excels in advanced data handling and large enterprise environments, supporting sales and customer relationship enhancements. SuiteCRM, while also supporting engagement and data management, is streamlined for smaller teams and mid-market use with its flexible features and campaign capabilities. Each product's support structures reflect their intended user base, whether comprehensive for corporations or more straightforward for smaller entities. ...
Prophet CRM
The Outlook CRM for Sales and Marketing Professionals
Sugar CRM and Prophet CRM offer distinct advantages for businesses seeking CRM solutions. Sugar CRM emphasizes robust integration and data management capabilities, making it ideal for large enterprises with diverse industry needs. In contrast, Prophet CRM focuses on engagement management and streamlined communication, catering to mid-market and smaller businesses aiming to improve customer relationships and internal workflows. Both platforms provide essential support but differ in their level of accessibility and industry focus. ...
Zoho CRM
Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are
Zoho CRM is a relationship management tool designed for the sales and marketing professionals to help them garner more leads, interact & engage with consumers, and boost both sales and revenue. ...
Zoho CRM offers integration with third party tools like Google Ad, DocuSign, MailChimp, LinkedIn Sales Navigator, etc. Using these integrations, it allows comparison of campaigns against sales helping to monitor spending and identifies campaign success.
Insightly CRM
CRM Software for Gmail, G Suite and Outlook.
Insightly CRM excels in contact and engagement management with a focus on integration and migration, primarily serving large enterprises. Sugar CRM, while offering similar capabilities, highlights proposal management and a broader AI feature set, benefiting mid-sized businesses and manufacturing sectors. ...
ConnectWise Manage
Business Management Software | ConnectWise Manage Business ...
ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises. ...
The workflow rules defined in ConnectWise Manage cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.
ConnectWise Manage offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into all your most critical KPIs. ConnectWise Manage also comes as a mobile app for dealing with service requests and access data on-the-go.
Sage CRM
Top-rated cloud financial management
Sage CRM and Sugar CRM cater to different CRM needs. Sage CRM excels in businesses needing documentation and compliance integration, particularly in government and administration. Sugar CRM, however, appeals to businesses focused on customer relationship enhancements and market scaling, making it a preferred choice in tech and financial sectors. Each aligns differently with user needs based on their features, support, and targeted user segments. ...
Maximizer CRM
SALES CRM SOFTWARE - PIPELINE MANAGEMENT
Maximizer CRM is a comprehensive, all-in-one solution which offers simple, accessible marketing, sales and customer care service tools to small and midsize businesses. It stores all customer information in one convenient, easy-to-use workspace, easily tailored to match the sales process. ...
Maximizer CRM features sales management, marketing automation, customer service and support and business productivity tools with integration with Microsoft products such as Outlook, Word, Excel and SharePoint. The solution's marketing automation application includes integrated campaign planning, email campaigns and marketing analytics. Users can target leads and customers and use list management capabilities to search and filter customer data by pre-defined criteria.
Maximizer CRM’s sales management feature includes sales team performance monitoring with the help of measuring criteria such as close and abandonment rate. Customers and prospects can be categorized per region, time zone, products purchased and other measures.
LinxCRM
LinxCRM financial services client care software
Sugar CRM stands out with robust features for extensive enterprise use, offering comprehensive customer management and integration capabilities. It serves large enterprises across diverse industries, making it ideal for those seeking advanced functionality. LinxCRM offers core CRM functions for small-scale operations, with basic support channels for emerging businesses. It is suitable for firms in niche areas with straightforward CRM needs. ...
