Home Contact Center Software Talkdesk Talkdesk Alternatives
Talkdesk: Reviews, Testimonials and Expert Opinions
(10205)Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Top 49 Talkdesk Alternatives
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines. ...
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider that implements cloud computing into the world of telephony. Its powerful business phone system is one of the most comprehensive solutions for all business communication needs. It helps to enhance customer relationships, improve internal communications and launch new products. ...
CallHippo supports to deliver a smooth customer experience with IVR, Smart Call Routing, Live Call Monitoring, and more to offer highly personalized customer experiences and resolve issues faster. It improve agents’ sales capabilities and get more conversions to improve productivity. Also, easily integrates with important business tools by leveraging automated integrations to build smooth workflows for sales and support teams to pave the way for satisfying customer journeys.
Some of its features are a power dialer to power up sales, intuitive time saving with Global connect, call transfer to redirect a connected call, call queuing, call forwarding and much more.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Twilio Flex
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio is a cloud communications platform for software development teams to connect with customers. Twilio primarily helps software developers to programmatically perform communication functions ...
It comes with web service APIs.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Talkdesk offers a robust feature set tailored to enterprises with extensive sales call management and integration capabilities. Freshdesk Contact Center serves smaller to mid-sized operations, focusing on helpdesk management with essential analytics tools. Talkdesk is ideal for entities needing comprehensive contact center functionalities, particularly in sales and large-scale communications. Freshdesk Contact Center fits businesses seeking streamlined customer relationship management and efficient support systems. Each product provides unique support options catering to their respective user requirements. ...
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
Talkdesk excels as a comprehensive contact center solution, empowering large businesses with robust phone-based communication and data handling capabilities. CallFinder, while also offering essential contact management features, is better suited for specific industries seeking efficiency improvements and detailed analytics in call management. Both provide diverse support options, but Talkdesk is more prevalent among larger organizations with its broader feature set and support for complex operations. ...
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Talkdesk and Five9 both serve as robust contact center solutions with distinct features that cater to varied operational needs. Talkdesk excels in sales call and communication management, particularly benefiting enterprise software and IT sectors. It offers comprehensive 24/7 support which aligns with high-demand environments. Alternatively, Five9 focuses on improving customer engagement and workflow management, favored in retail and marketing industries. It's well-suited for businesses seeking efficient to improve ROI and sales efficiencies. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Talkdesk and Aircall.io both serve as robust contact center software, each tailored to distinct business needs. Talkdesk prioritizes extensive enterprise features such as custom reporting and 24/7 support, making it ideal for large businesses in IT and financial sectors. Aircall.io, however, offers a streamlined approach with strong integration and ease of migration, appealing to internet-based companies and entertainment industries. Each product's unique strengths can meet specific operational demands across different business environments. ...
Amazon Connect
Simple to use, cloud-based contact center
Talkdesk and Amazon Connect are both notable players in the Contact Center Software arena. Talkdesk excels in comprehensive sales call management and offers extensive helpdesk management and call recording support. Amazon Connect, while similar, puts significant emphasis on AI-powered solutions. Talkdesk is preferred by enterprises due to its robust integrations and analytics, while Amazon Connect suits businesses focusing on AI-driven communications and smaller-scale needs. Each product offers distinct vendor support with Talkdesk providing broader options and Amazon Connect focusing more on 24/7 availability. ...
Toky
Business Phone System & Integrated VoIP Service
Talkdesk and Toky are both valuable contact center solutions, but they cater to slightly different needs and business scales. Talkdesk is better suited for larger enterprises needing comprehensive features like AI and custom reporting, along with robust international support. Toky, on the other hand, is a more streamlined solution favored by businesses focused on basic call management and communication enhancement, with a simpler integration process. Companies must consider their specific operational requirements and customer engagement strategies when choosing between these two software options. ...
Aloware
aloware.com - Modern Contact Center
Talkdesk and Aloware both serve the Contact Center Software category but cater to different needs and scales. Talkdesk excels in large enterprise environments, offering comprehensive capabilities across call management, integration, and data handling. It supports a wide range of business goals such as customer acquisition and sales enhancement. In contrast, Aloware favors smaller teams with a focus on basic sales call management and workflow processes, but with robust AI and reporting support. ...
Vocalcom
AI Powered Contact Center Software
Talkdesk is best suited for large and enterprise clients needing robust support primarily via phone and offline channels. Vocalcom is more suited for mid-sized businesses focusing on digital engagement through SMS and mobile. Talkdesk offers comprehensive capabilities such as call management and analytics for customer acquisition and relationship enhancement. Vocalcom focuses more on engagement management and scaling best practices. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Talkdesk excels with a broader feature set, strong customization options, and robust enterprise support, appealing to large-scale organizations. Enghouse Interactive provides a focused solution with basic features suitable for smaller enterprises, emphasizing training and onboarding in customer contact. Businesses should choose Talkdesk for comprehensive contact management and Enghouse for simplicity and ease in smaller settings. ...
Retreaver Inbound Call Tracking
Retreaver | Call Tracking for Inbound Calls, PPC, DNI, IVR Systems
Retreaver is an Inbound Call tracking software that can be used by Agencies and Marketers for call analytics to identify the sources that drive higher conversions and provide better customer experience. It can be used by large enterprises to track the ROI on advertising campaigns. ...
Retreaver features include Phone number lists that are cleaned and quality tested, Call tracking with unlimited data attributes, ad keyword and creative tracking and more. A Call Routing feature that enables revenue optimization by automating sending of leads to the best buyers, Caller Journeys with facility to trigger marketing automations and more.
The Call Reporting feature provides reports, with the facility to send the data for analysis to reporting analytics tools and data warehousing solutions in real time. The other features include Conversion Reporting, Contact Center tools, Collaboration tools and Integrations
DialMyCalls
Voice Broadcast | Automated Calls | Mass Text ...
DialMyCalls is a broadcasting and contact management software designed to help send out phone calls, emails and text messages. The key features of this tool includes contact labels, embeddable ...
The platform provides integration through APIs with multiple platforms like Acuity Scheduling, AWeber, Calendly, Constant Contact and google calendar.
Aavaz
Aavaz - Call Center Suite | Contact Center Software ...
Talkdesk and Aavaz are contact center software solutions offering different strengths. Talkdesk is renowned for its extensive support in sales and calls, suitable for enterprise and large businesses. It prioritizes customer management with strong analytics and custom reporting features. Aavaz, on the other hand, is more niche, focusing on helpdesk and telemarketing for smaller firms, particularly in real estate. It offers essential features with straightforward support options, catering to specific business needs. ...
NICE CXone
Complete CXi Platform for every journey
Talkdesk excels in phone call management and data export features, making it favorable for large enterprises. NICE CXone, with strong analytics and AI capabilities, serves diverse industries including consumer services, appealing to businesses seeking customer relationship enhancement. Both offer 24/7 support, though Talkdesk has a broader enterprise focus while NICE CXone caters more to mid-market needs. ...
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...
It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
In the contact center software arena, Genesys PureConnect delivers comprehensive helpdesk and call center solutions, whereas Talkdesk excels in bridging sales and communication gaps across industries. Genesys PureConnect is favored for its customer relationship enhancements and security features, beneficial for the telecommunications and healthcare sectors. Talkdesk, with superior integration and comprehensive analytics, appeals to larger corporations in IT and finance, focusing on global expansion and communication efficiency. ...
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern and Talkdesk are both leading contact center solutions with distinct advantages. Bright Pattern shines in integration and comprehensive support, offering features that streamline customer interaction across multiple channels. It's favored by enterprises and key industries like HR and telecommunications. Talkdesk excels in data management and extensive analytics, making it a top choice for enterprises aiming to boost communication efficiency. It's widely adopted in computer software and financial services, reflecting its adaptability to various business environments. Both platforms meet diverse operational and strategic needs effectively. ...
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
In the Contact Center Software domain, Talkdesk excels with extensive capabilities in sales call management, call recording, and helpdesk management. It supports crucial business goals such as acquiring customers and enhancing relationships. Strong features include robust data import/export and custom reporting. Talkdesk appeals to large enterprises and offers comprehensive 24/7 support. Meanwhile, Exotel provides efficient support for sales call management and call recording while focusing on strategic goals like improving ROI and enhancing customer relationships. It is favored by financial services and healthcare industries and offers reliable phone support. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
UJET
Take your customer support into the digital age
Both Talkdesk and UJET provide robust solutions for contact center operations, catering to different scales and industries. Talkdesk stands out with extensive support for enterprise clients and a wealth of core features that integrate seamlessly into large-scale environments. UJET offers a nimble approach, focusing on streamlined engagement processes with a strong presence in consumer-focused industries. Both products offer reliable vendor support but target different operational needs and customer segments. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
Talkdesk and CallHippo present two distinct approaches within contact center software. Talkdesk excels in extensive enterprise-level operations, offering robust call management, integrated communication tools, and expansive support, making it favorable for larger businesses with diverse industry needs. CallHippo, however, concentrates on smaller-scale operations with focused features suitable for niche industries, offering agility in market research and analysis. This distinction informs potential users when aligning tools with strategic operational needs. ...
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
"Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution.
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- Samir V
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
