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Tawk.to: Reviews, Testimonials and Expert Opinions
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Top 42 Tawk.to Alternatives
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...
Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.
Comm100 Live Chat
Comm100 Live Chat Software: Enable Real-Time Omnichannel ...
Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue. ...
Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.
Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.
HappyFox Live Chat
Live chat software that brings your apps to ...
"Without the smart rules, my job would have been a lot more difficult. I have 30-40 smart rules that sit there in the background doing what I asked them to do!
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- Tim S
Liveperson LiveEngage
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships. ...
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
Medallia Concierge
Real-Time Messaging That Drives Loyalty and Your Bottom Line
"Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.
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7-Eleven
Nationbuilder
NationBuilder: Software for leaders
Nationbuilder is a Community engagement platform built to grow community and move them to action. It helps to improve brand engagement, digital and social presence. NationBuilder is a software ...
It builds the infrastructure to strengthen the supporter relationships and scale the organization, tackles the community for motivation, uses fully-integrated software to reach the right people and get out the vote, contact potentials in the community and build up a network with the organization.
Nimble CRM
CRM Software To Grow Your Business
Nimble CRM is a Salesforce automation and customer relationship management (CRM) solution designed for Office 365 and G Suite Teams. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity on platforms like LinkedIn. ...
In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to keep track of mentions, follow or engage with contacts, and even track celebrating milestones like birthdays. The tool also offers email widgets that allows users to view contextual detail on contacts’ Nimble profiles from outside the system.
The platform provides a comprehensive view of to-dos, key deals and engagement opportunities. It uses “Rules Engine” to learn from user behavior and prioritize social signals to predict most relevant contacts and opportunities.
IntelliDialer
empowers salespeople to sell smarter and faster that accelerate sales and grow revenue
IntelliDialer is a Sales Dialer software that increases sales results by delivering speed, efficiency and predictability to the sales process. It integrates with Salesforce and Microsoft Dynamics. It has more conversations, increased opportunities, and better outcomes. ...
It provide seamless access and transfer of data between both systems and integrated reporting of call logs and contact histories, on-demand stats for entire team and tracks dials, call dispositions and meetings, local presence, and enables sales organizations to make calls directly from Salesforce.com, and automatically captures, tracks and reports all calling activity within Salesforce.com. It helps to improve response time of inbound leads and ensure every lead is called at least five times.
InStream
Sales, contact management and relationship automation tool
InStream is an online CRM, which helps build strong relationships with customers. It offers a product that enables every company to get to know their customers’ needs better and create long-term relationships with them. It also helps to increase sales and revenue. ...
InStream platform helps in providing clients with complex assistance in building professional sales strategy and effective customer service. It creates customizable lists that have all the information about business relations. Its calendar functionality enables users to gain absolute control of their time and makes time management more efficient, making it easy for users to schedule meetings, phone calls, and other events with ease.
Its features include gathering all the contacts in one place, communicate with the right people at the right time, manage leads and turn them into satisfied clients, identify sales opportunities faster, engage with them and gain loyal customers and many more.
Hubspot Sales Hub
Fully featured Sales CRM and Sales Engagement Software
HubSpot sales hub is a sales service platform for sales teams which helps them to get all sales activities organized in one place. Using Hubspot sales teams can get lead notifications, automate tracking of all sales interactions. ...
It provides automated workflows for outreach, ability to create and share email templates, follow up with prospects, set up meetings with prospects, deal management and helps in tracking sales pipeline.
It uses several state-of-the-art technologies such as email sequencing, playbooks, inbox profiling, email tracking etc. to provide capabilities for sales pipeline management.
Intercom
Complete customer communications platform with bots, apps, product tours, and more
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices. ...
Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.
The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.
Intercom integrates with the regular business applications and provides APIs where custom integration is required.
Livechat
LiveChat | Live Chat Software and Help Desk Software
LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time. ...
The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.
Olark
Live Chat Software for Sales and Customer Support
Olark and Tawk.to both provide live chat solutions, but they cater to different operational scales and industries. Olark excels with its extensive support options and integration capabilities, making it ideal for large enterprises and educational sectors. Tawk.to offers streamlined features, appealing to smaller enterprises and IT services with its emphasis on engagement management and reporting features. Each tool supports unique business goals, Olark focusing on customer acquisition and relationship enhancement, while Tawk.to leans towards market expansion and sales growth. ...
Userlike
Live chat software to help your business win and nurture customers across messaging channels.
Userlike and Tawk.to both offer robust solutions in the live chat category but cater to different business needs and industries. Userlike excels in integrating and providing extensive contact management features, serving larger enterprises, especially in the IT sector. Tawk.to supports smaller businesses and focuses on social media engagement and analytics, making it popular in marketing and advertising sectors. Userlike provides comprehensive 24/7 support, while Tawk.to offers strong chat support. Both have unique strengths that align with their target user segments. ...
Freshdesk Messaging
Messaging platform that makes chat easy for today's digital customers
Both Tawk.to and Freshdesk Messaging serve the Live Chat solution space with distinct focuses. Tawk.to offers advanced contact and social media management, making it appealing to large enterprises in IT and marketing. Freshdesk Messaging stands out in engagement and helpdesk management, attracting a wide range of industries, including consumer and financial services. Each caters to improving customer relationships and acquiring customers, though the support structures differ, with Freshdesk offering extensive 24/7 support. ...
Gist
getgist.com - All-in-One Email Marketing Automation, Live ...
Tawk.to and Gist both excel as comprehensive live chat solutions but prioritize different aspects. Tawk.to focuses on enhancing customer relationships and seamless communication for large enterprises in IT and marketing. Gist offers robust knowledge management and engagement, catering to enterprises looking to enhance customer acquisition and improve digital presence. Tawk.to is optimal for companies focusing on communication management, while Gist suits those emphasizing knowledge management and broad support channels. ...
eGain
Digital Customer Engagement Platform
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. ...
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
SnapEngage
Enterprise Chat Software for Sales and Support
SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships. ...
It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.
SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.
Haptik
Virtual Assistant Platform enhancing customer experience and ROI
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle. The AI Virtual assistant is built to solve ...
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
Helpcrunch
HelpCrunch - Intelligent Customer Communication Platform ...
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS. ...
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat and Tawk.to offer live chat solutions with distinct features and strengths. Pure Chat excels in data import and customer engagement with substantial support options. It's popular among large enterprises and the IT sector. Tawk.to stands out with strong integration capabilities and a focus on social media management, appealing to the marketing industry and also supported by good vendor assistance. Both products offer core capabilities for engagement and customer acquisition but in slightly different user environments. ...
Zoho SalesIQ
Hassle-free live chat for customer support & business growth
Both Zoho SalesIQ and Tawk.to serve as dynamic tools within the live chat solution category, yet they cater to distinct operational needs. Zoho SalesIQ shines with its robust analytics and lead management, making it ideal for enterprises focused on customer acquisition and sales enhancement. Tawk.to, on the other hand, stands out with its comprehensive communication management and ease of use, appealing to industries that prioritize customer relationships and internal communication. Each platform's support offerings and user segments reflect their unique strengths and target markets. ...
KeyReply
Best AI Chatbot Developers in Asia | KeyReply
When comparing Tawk.to and KeyReply, organizations must consider their unique offerings in the live chat category. Tawk.to focuses on customer engagement and comprehensive support, while KeyReply emphasizes collaboration and internal communication. Both serve a range of industries and business sizes, with Tawk.to excelling in the enterprise sector and IT services, whereas KeyReply suits educational and diverse other sectors. Support availability differs, with Tawk.to offering more chat and round-the-clock options, whereas KeyReply highlights varied channel integration. ...
Velaro Platforms
Platforms | Velaro Live Chat Software
Tawk.to and Velaro Platforms are prominent players in the live chat category. Tawk.to emphasizes communication management and integration, ideal for IT services and marketing firms. Velaro shines with workflow and performance management, apt for retail and construction sectors. Both cater to enterprises, but Tawk.to's broader support channels and comprehensive feature set suit larger entities, while Velaro's focused features align with medium-sized operations. ...
Richpanel
Live Chat Software & Helpdesk For Ecommerce Stores
Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs. Richpanel ...
Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.
LiveHelpNow
LiveHelpNow -Fully integrated customer service suite....
LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights. ...
LiveHelpNow chat support suite is a chat-based support application embedded into business websites. It handles customers requests through a chat window, and supports the option to tag every chat into respective categories automatically or manually. It also offers tools to design post-chat surveys to get customers feedback and improve existing workflows. The live chat tool can be used to get insight into customer intent and behaviour, with real-time visitor monitoring, social media insights, and individual customer information feeds.
LiveHelpNow's Email Ticketing Platform is designed for agents to assign, manage and supervise email tickets. LiveHelpNow’s live chat support suite lets each customer’s experience be completely customizable.
Tidio live chat
Tidio Live Chat | Free Livechat Solution
Tidio live chat and Tawk.to both cater to businesses seeking robust live chat solutions, yet they emphasize different strengths. Tidio live chat shines with its focus on integration and custom reporting, making it appealing for enterprises prioritizing detailed analytics. Meanwhile, Tawk.to excels in engagement management features, catering to businesses that require extensive interaction capabilities across various platforms. Ultimately, the choice hinges on whether a business values in-depth analytics or engagement tools with broad industry appeal. ...
Crisp Customer Messaging Platform
Customer Messaging Platform For Startups & SMB's - Crisp
Crisp Customer Messaging Platform is a multichannel customer messaging platform that unifies external and internal communication into one inbox. It helps to increase sales and revenue and improve internal communications. ...
Crisp is an online chat service that enables website visitors to communicate directly with service representatives through various social media platforms.
Some of the features used by Crisp platform that helps to communicate with the customers include engaging website visitor using live chat, improve leads and customers knowledge, build automated conversation, boost the campaigns by sending email and in-app messages, connect Crisp to favorite apps and many more.
Acquire™
Acquire: Realtime Customer Support
Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses. ...
The all-in-one customer engagement platform includes Chatbot software for providing answers to routine customer inquiries, customer prioritization, and routing of complex queries to human agents. It is also provided with Live Chat software that enables increased conversion rates due to quick response and action on customer queries and requirements.
Acquire™ provides better email management with its single Inbox feature for all the support requests, and connecting of all the other customer communication channels such as Live Chat, Chatbot, Social Media and others. The other communication channels it provides include Audio and Video software and Co-browsing for on-screen interactions. It integrates easily with the other business tools.
InteliWISE Live Chat
Live Chat ? powered by AI for enterprise use, also ... - Inteliwise
Tawk.to and InteliWISE Live Chat, both part of the Live Chat category, present distinct offerings tailored to varying business needs. Tawk.to excels in engagement management and large enterprise integration, supporting comprehensive customer relationship goals with robust vendor support and a range of core features. In contrast, InteliWISE Live Chat prioritizes helpdesk management and smaller segment engagement, focusing on sales growth and brand awareness with solid security features and support options. Both tools cater to IT and services sectors but differ significantly in user segment focus and operational alignment. ...
REVE Chat
Live Chat Features | REVE Chat
Tawk.to and REVE Chat are both live chat solutions with unique strengths tailored for different business needs. Tawk.to excels in customer engagement and communication management, offering extensive support suited for large enterprises and information technology industries. REVE Chat provides strong social media management and lead generation capabilities, favored by telecommunications and smaller businesses seeking enhanced customer interaction and satisfaction. Understanding these distinct features and customer alignments helps organizations choose the right tool for their operational scale and industry demands. ...
Provide Support Live Chat
Live Chat Features | Features You Get with Provide Support
Tawk.to and Provide Support Live Chat are live chat solutions focused on enhancing customer interaction. Tawk.to excels in engagement management and offers robust integration capabilities, making it a top choice for large enterprises. Provide Support Live Chat specializes in helpdesk management, appealing to small-to-medium enterprises. Both products offer diverse support channels, but Tawk.to is preferred for larger industries like IT and marketing, while Provide Support shines in cost-effective, smaller scale operations. ...
Rocket.Chat
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates. ...
It enables real-time conversations between colleagues, with other companies or with customers, regardless of how they connect. It allows users to communicate in multiple languages, utilize customizable themes and personalize the user interface of the platform, and provides encryption and two-factor authentication features to ensure user and account security. It's drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and more.
Liveperson LiveEngage
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
Liveperson LiveEngage and Tawk.to both offer solutions within the Live Chat category, catering to engagement management and enhancing customer relationships. Liveperson LiveEngage focuses on customizing reports and integrating seamlessly with existing systems, appealing to larger enterprises. Tawk.to excels in ease of migration and wide integration capabilities, making it popular among a broad range of industries, including marketing and advertising. Each product provides robust support options, with a strong emphasis on chat support. ...