Teamsupport Overview
Teamsupport offers features that enhance customer relationships through efficient management tools. Stronger connections are built by optimizing customer support processes.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Teamsupport.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Teamsupport.
Teamsupport Use-Cases and Business Priorities: Customer Satisfaction Data
Teamsupport works with different mediums / channels such as User Generated Content, Blogs, Chat, etc.
Teamsupport's features include Ticketing, Dashboard, Recording, etc.
Reviews
"TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment." - Anthony Smallwood
Teamsupport, Freshservice, HubSpot Service Hub, SolarWinds Service Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Teamsupport
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
Teamsupport is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Teamsupport Use Cases
How can Teamsupport enhance your Helpdesk Management process?
What Are the key features of Teamsupport for Knowledge Management?
What solutions does Teamsupport provide for Workflow Management?
What Are the key features of Teamsupport for Contact List Management?
What solutions does Teamsupport provide for Communication Management?
50+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Teamsupport solved their Help Desk needs. Cuspera uses 10588 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment. Testimonial By Anthony Smallwood |
|
|
TeamSupport has made a huge impact on our turn-around time for resolving issues for our clients. We are able to organize our tickets and assign out tasks, which is huge. Also there is a queue feature that allows you to separate your tickets further and work through them efficiently. I love TeamSupp...ort, and could not imagine doing business without it. |
|
|
We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was m...uch better suited to supporting B2B customers out of the box. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Anthony Smallwood Tenmast Software |
TeamSupport helps our company to maintain contact with our customers and take care of any issues they may face with our product. It definitely helps us to work more efficiently and works as a great tool in our lean environment. Testimonial By Anthony Smallwood |
|
Crystal Saunders eRecording Partners |
TeamSupport has made a huge impact on our turn-around time for resolving issues for our clients. We are able to organize our tickets and assign out tasks, which is huge. Also there is a queue feature that allows you to separate your tickets further and work through them efficiently. I love TeamSupp...ort, and could not imagine doing business without it. |
|
Customer Success Manager Enterprise Software Company |
We piloted TeamSupport and Zendesk. Zendesk was not as well suited to support B2B customers, specifically we found their parent/child hierarchies lacking, and tracking and managing those relationships is key to supporting our customers: large chains of small commercial facilities. TeamSupport was m...uch better suited to supporting B2B customers out of the box. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Computer Software
|
Computer Software |
Case Study Jackrabbit TechnologiesRead More |
Financial Services
|
Financial Services |
Case Study Heartland ECSIRead More |
Computer Software
|
Computer Software |
Case Study PanamplifyRead More |
Frequently Asked Questions(FAQ)
for Teamsupport
What is Teamsupport?
TeamSupport is a Customer Service software built for B2B companies. It provides help desk features and customer service management tools enabling improved customer service and better relationships.
TeamSupport features include Customer management that enables easy tracking of customer details and issues from a common company-wide customer database. Ticket Management provides customised automation, ticket tracking and routing, grouping of related tickets, leveraging of conditional fields and more. TeamSupport integrates with the software systems in the business such as CRM, developer tools and others.
The Collaboration and teamwork feature enables internal communication using Water Cooler, internal chat and shared calendar. An integrated product database enables easy tracking. The Customer Self-service feature provides a self-service hub with knowledge bases, community forums and wikis. Reporting and analytics feature provides unlimited reports and real-time customer insights and metrics.
What is Teamsupport used for?
What are the top features of Teamsupport?
Who uses Teamsupport?
What are Teamsupport alternatives?
Where is Teamsupport located?
Peers used Teamsupport for helpdesk management and knowledge management
Teamsupport Competitors
Teamsupport Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (92) |
| Custom Reports | Read Reviews (975) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (92) |
| Custom Reports | Read Reviews (975) |
Software Failure Risk Guidance
?for Teamsupport
Overall Risk Meter
Top Failure Risks for Teamsupport
Teamsupport Profile
HQ Location
8330 Lyndon B Johnson Fwy Suite 1100 Dallas, TX 75243
Employees
51-100
Social
Financials
PRIVATE
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