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teamwork desk: Reviews, Testimonials and Expert Opinions
(1355)Woodpecker.co - Cold emails & follow-ups, sent automatically from ...
Top 25 teamwork desk Alternatives
LogMeIn Rescue
LogMeIn Remote Access | Secure Remote Desktop Software
LogMeIn Rescue is a Secure remote desktop software that drives better business outcomes with remote support. It helps to improve visibility and enhance customer relationships. It is a comprehensive ...
Rescue can support any device like mobile, Mac to windows. It is capable of handling multiple sessions and helps to collaborate with technicians for any issue anytime, instant chat and finally reboot and reconnect.
Azuredesk
Azuredesk.co | Customer Service and Helpdesk Ticket Software
Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...
Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.
Help Scout
Simple Customer Service Software and Education
Help Scout is a customer service software that empowers businesses with tools that serve people in the most human, helpful way. It helps to improve customer satisfaction. Help Scout provides an ...
Help Scout features include shared inbox to manage conversations at scale, providing instant answers to the customer, engaging people on the website, connect with customers over live chat, and many more.
SupportBee
Ticketing System for High Touch Customer Service
SupportBee is an email ticketing software that helps to collaborate team on customer support. It helps to improve customer satisfaction. SupportBee’s support ticket system enables teams to ...
SupportBee features for effective customer collaboration include a cloud-based shared inbox offering the team a frictionless way to collaborate by assigning tickets to teams and agents, team messaging tools, and a knowledge base to provide customers with easy access to self-service options and customer portal that provides a web portal for customers to send, manage and track the progress of their support requests.
Freshservice
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Freshservice is a Service Management solution that acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Freshservice achieves greater ...
Its features include track, prioritize, assign, and automate resolution processes to drive service desk efficiency, easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations, improve productivity, prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically and many more.
freshdesk
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships. ...
Freshdesk helps to streamline customer conversation in one place, automates repetitive work and saves time, enables collaboration among team members to resolve issues faster, and many more.
Some of its features include track and manage incoming support tickets from multiple channels, converting support emails into trackable tickets to manage and resolve, create service tasks for tickets that need a field team response and track its status to completion, automatically assign tickets to agents and groups based on keywords, requester or properties and many more.
Hiver
Hiver™ | Shared Inbox Collaboration | Team Email Management
Hiver is a Help Desk Software that helps collaborate seamlessly with a team, keep internal and external conversations clearly separated, yet in context. It is built for Google workspace. It helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with Gmail. It improves their customer experience. ...
It assigns, tracks, collaborates on customer emails, and runs advanced analytics and automations right from the Gmail interface without sacrificing any time on learning new software or switching tabs. It allows managers to set up SLA and business hours and measure customer satisfaction by sending a short survey at the end of emails. It delivers secure customer service from Gmail and enables human-to-human conversations without storing any emails.
Key features include email tags for shared inboxes, auto-assignment to distribute emails to teams in a round-robin manner, email templates, and analytics to track all key customer service metrics. With collision alerts, users can receive notifications when someone is responding to an email to avoid duplicate and conflicting responses.
Teamwork
Work and project management software that lets to work way, so can focus on delivering results
Teamwork is the all-in-one project management software that allows to easily manage the projects from start to finish. It helps to get organized, customize the workflow and manage complex projects. ...
Teamwork helps to Collaborate with colleagues, clients and contractors, free up time for value-added tasks, keep track of projects and teams to hit deadlines, and more.
Teamwork offers multiple time-saving, collaboration-enhancing features to make project management quicker and more efficient. It manages and optimizes team resources with workload, scale high-performance processes with project templates, create tasks and sub-tasks to break down the workload, simplify client collaboration and review processes by giving clients controlled access to Teamwork and many more.
Zoho Recruit
Applicant Tracking System (ATS) and recruitment software
Zoho Recruit is a cloud-based recruitment management platform and applicant tracking system that is designed for the modern workforce to hire more qualified candidates faster. It is created for small startups and medium-sized companies. It provides its users with powerful tools that can help them publish job openings, source candidates, assess resumes, as well as manage interviews. ...
It provides options like finding candidates' clients, regular activities, contacts, and much more to its users. It allows recruiters to track and view candidate information, hiring status, job vacancies, and notifications. It allows users to perform everything from one single place. It enables the user to work together without shuffling between the recruiting process management and emails and the applicant tracking system( ATS) all in one single place.
With Zoho Recruit, users can monitor the entire hiring process and it also assists in choosing the best possible talent for the firm. It boosts users' possibility of getting hired sooner and enables recruiters to do definitive recruiting. It provides a mobile application for both iOS and Android to ensure the smooth functioning of all of its features.
