TestComplete Overview

TestComplete by SmartBear Software tests mobile, web, and desktop applications. A free trial of TestComplete can be tried.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Knowledge Management, as the business use cases that they have been most satisfied with while using TestComplete.

Other use cases:

  • Call Recording
  • Engagement Management
  • Workflow Management
  • Customer Case Management
  • Contract Management
  • Competitive Intelligence
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using TestComplete.

Other priorities:

  • Scale Best Practices
See all business priorities See less business priorities

TestComplete Use-Cases and Business Priorities: Customer Satisfaction Data

TestComplete works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.

TestComplete's features include Recording, Personalization, and Widgets. and TestComplete support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also TestComplete analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Even if a scripting module is not present by default, it can easily be added/referencedSupport network - I've had reason to ask the Smartbear support team for help a few times, and while their answers don't come immediately, they have been absolutely bang on the money with the answers given...." Peer review by Peter Anderson BEng MCSA, System Administrator/Test Manager, Keysoft Solutions

Peer review evidence (same sources as the product rating summary)

"...Even if a scripting module is not present by default, it can easily be added/referencedSupport network - I've had reason to ask the Smartbear support team for help a few times, and while their answers don't come immediately, they have been absolutely bang on the money with the answers given...." Peer review by Peter Anderson BEng MCSA, System Administrator/Test Manager, Keysoft Solutions
"...This gives us the advantage of continuous integration - identifying issues early and providing feedback to development team...." Peer review by Subbu V, Senior Automation Analyst
"...SmartBear support is excellent - very quick case turn around and a great knowledge base with forums...." Peer review by Yuliya (Julia) Cherkasova, QA Engineer, NCR Corporation

TestComplete, Attentive, Alpha Anywhere, Onesignal, Airship, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for TestComplete

Top Industries

  • Computer Software
  • Information Technology and Services
  • Real Estate

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

TestComplete is popular in Computer Software, Information Technology And Services, and Real Estate and is widely used by Enterprise, Mid Market, and Large Enterprise.

TestComplete Customer wins, Customer success stories, Case studies

What solutions does TestComplete provide for Helpdesk Management?

How efficiently Does TestComplete manage your Onboarding?

How does TestComplete facilitate Knowledge Management?

11 buyers and buying teams have used Cuspera to assess how well TestComplete solved their Mobile Marketing needs. Cuspera uses 663 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

 

TELUS - Telecommunications - Very Large

Vancouver, Canada

TELUS used SmartBear Zephyr and Reflect to speed up QA automation. They automated over 1,200 test cases and achieved a 24x faster time to value. Productivity increased by more than 95%. Reflect's no-...code automation and self-healing tests helped 250+ users across 30+ teams. TELUS reduced test development from two years to just 18 weeks.

 

Sapiens Decision - Financial Services - Medium

New York, USA

Sapiens Decision uses ReadyAPI to test and optimize its business logic modeling software for financial services. The company needed to ensure its platform could handle billions of decisions per secon...d with accuracy. ReadyAPI helped Sapiens Decision identify performance bottlenecks, measure improvements, and support cloud scalability. The switch from SoapUI to ReadyAPI enabled faster automation and more precise performance metrics. This gave Sapiens Decision confidence in delivering reliable, high-quality solutions to clients.

 

National Information Solutions Cooperative (NISC) - Information Technology And Services - Large

Missouri, USA

Swagger helped NISC cut QA testing time by 25%. NISC replaced static PDF documentation with a single, interactive API platform. Teams used Swagger and AWS to improve collaboration and speed up feedba...ck. Members now get real-time API info and a better experience. The new system reduced rework and made API management easier. NISC plans to expand its use of AWS and Swagger for more applications.

 

A leading insurance provider - Insurance - Very Large

API Hub for Design helped a leading insurance provider expand its API-first strategy. The company used the platform to centralize documentation and enforce governance. Role-based access controls enab...led secure collaboration with internal teams and external partners. Developer productivity improved and time to market decreased. The provider can now scale its API program with more agility and compliance.

 

InspireXT - Management Consulting - Small

London, UK

SmartBear TestComplete helped InspireXT automate Oracle Cloud testing. InspireXT needed to keep up with Oracle Cloud’s quarterly updates. Manual testing took weeks and required many people. With Test...Complete, they reduced testing time to under a week with just one person. The tool enabled faster regression cycles, audit-ready workflows, and easier collaboration across global teams. Testers with little automation experience quickly learned to use it, improving quality and speed.

 

Infor PSSC - Information Technology And Services - Large

New York, USA

Zephyr's AI-powered no-code automation helped Infor PSSC cut manual testing time by 60%. The QA team shifted focus to complex cases, while automated tests ran in parallel, reducing release cycles fro...m two weeks to one. Test coverage increased by 40%, and post-release defects dropped by 30%. Non-technical staff now create tests, improving collaboration and ownership. Integration with CI/CD pipelines gave developers instant feedback and sped up software delivery.

TestComplete - working with GIT Repositories and Azure

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Frequently Asked Questions(FAQ)

for TestComplete

What is TestComplete?

TestComplete is an Automated UI testing that helps cover from device cloud to packaged apps. It ensures the quality of the application without sacrificing speed or agility with an easy-to-use, GUI test automation tool.

It helps in automating UI testing across a wide range of desktop applications, including .Net, Java, WPF and Windows 10. Create reusable tests for all web applications including modern JavaScript frameworks like React and Angular on 2050+ browser and platform configurations, also create and automate functional UI tests on physical or virtual iOS and Android devices.

Features include Building automated UI tests, Saving time creating and maintaining tests by accurately identifying dynamic UI elements, Data-driven testing, Automated test reporting and analysis, Keyword-driven testing, Free training and support and more.

What is TestComplete used for?

TestComplete is a Mobile Marketing Software mainly used by its customers to Improve Efficiency and Enhance Customer Relationships by Helpdesk Management, Onboarding and Knowledge Management .

What are the top features of TestComplete?

Recording, Personalization and Widgets are some of the top features of TestComplete.

Who uses TestComplete?

TestComplete is used by Computer Software, Information Technology And Services and Real Estate among other industries.

What are TestComplete alternatives?

Attentive, Alpha Anywhere, Onesignal and Airship are popular alternatives for TestComplete.

Where is TestComplete located?

TestComplete is headquartered at Somerville, MA.
lightning

Peers used TestComplete for helpdesk management and onboarding

TestComplete Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (3)
Analytics

3.96/5

Read Reviews (13)
Custom Reports

3.24/5

Read Reviews (46)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5

Read Reviews (3)
Analytics

3.96/5

Read Reviews (13)
Custom Reports

3.24/5

Read Reviews (46)

Software Failure Risk Guidance

?

for TestComplete

Overall Risk Meter

Low Medium High

Top Failure Risks for TestComplete

SmartBear Software Inc News

Awards

How Tata Is Advancing AI-Driven API Innovation with SmartBear Swagger

Tata Consultancy Services' senior developer A. Singh won the AI Builders Award for using SmartBear Swagger to enhance API development with AI. Singh's team utilized AI to streamline API design, cutting design time significantly and improving consistency across legacy APIs. This innovation enabled faster development of new services, showcasing the potential of AI-powered API development.

Product

SmartBear at Atlassian Team 26: AI, quality intelligence, and the System of Work

SmartBear showcased its AI-driven quality intelligence solutions at Atlassian Team '26, emphasizing the integration of Zephyr Agent for Rovo and SmartBear MCP Server into Jira. These tools enhance testing workflows by embedding quality intelligence directly into development environments, facilitating faster delivery and decision-making. SmartBear was recognized as Atlassian's Partner of the Year 2026: AI Innovator for its innovative contributions.

Product

SmartBear Adds AI Test Generation to ReadyAPI

SmartBear has introduced an AI-powered test generation feature to its ReadyAPI platform, enhancing API testing speed by up to 80% while ensuring compliance and control. This update addresses the growing demand for faster testing amid AI-driven development cycles. The feature offers flexible operational modes and supports no-code automation, catering to industries with strict compliance needs.

Product

SmartBear Delivers New ReadyAPI AI Test Generation Capability to Accelerate API Test Creation and Enhance Application Integrity

SmartBear has launched a new AI test generation capability for its ReadyAPI platform, enhancing API testing by up to 80%. This feature allows users to enable or disable AI based on their regulatory and compliance needs, offering intelligent modes for performance and accuracy. The update aims to close the gap between AI-driven development and traditional testing, ensuring application integrity.

SmartBear Software Inc Profile

Company Name

SmartBear Software Inc

Company Website

https://smartbear.com/

HQ Location

Somerville, MA

Employees

251-500

Social

Financials

PRIVATE