Airship Overview

Airship enhances mobile-first customer experiences across apps, web, and other platforms. It caters to industries like media, travel, sports, retail, finance, and telecom, providing tools to refine customer interactions. This platform is tailored for businesses prioritizing mobile engagement, offering a competitive edge with its focused approach. A unique feature is its comprehensive reach across diverse sectors, ensuring tailored solutions for specific industry needs.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Airship.

Other use cases:

  • Customer Case Management
  • Segmentation And Targeting
  • Lead Engagement
  • Products & Pricelist Management
  • Touchpoint Management
  • Social Media Marketing
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Airship.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Airship Use-Cases and Business Priorities: Customer Satisfaction Data

Airship works with different mediums / channels such as Mobile. Text SMS. E-Mail etc.

Airship's features include Alerts: Popups & Notifications, Personalization, Ticketing, etc. and Airship support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Airship analytics capabilities include Custom Reports, and Analytics.

Reviews

"Airship Journeys allows us to make quick decisions and adapt critical journeys on the fly — from driving feature adoption and app store ratings to increasing transaction frequency at key moments in the lifecycle — all while taking full advantage of ...our own predictive models and historical data." - Sam Kirwan

Airship, Onesignal, Insider One, Notificare, MoEngage, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Airship helps brands master Mobile App Experiences (MAX) to engage customers and win loyalty. Their platform focuses on enhancing app interactions for better customer retention.

Popular Business Setting

for Airship

Top Industries

  • Retail
  • Media Production
  • Entertainment

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Airship is popular in Retail, Media Production, and Entertainment and is widely used by Enterprise, Mid Market, and Small Business.

Airship Customer wins, Customer success stories, Case studies

How does Airship address your Engagement Management Challenges?

How can Airship optimize your Communication Management Workflow?

What solutions does Airship provide for Loyalty Management?

How efficiently Does Airship manage your Customer Case Management?

How can Airship enhance your Segmentation And Targeting process?

11 buyers and buying teams have used Cuspera to assess how well Airship solved their Mobile Marketing needs. Cuspera uses 1096 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
Airship testimonial

Sam Kirwan

App Marketing Specialist

Ding
Airship Journeys allows us to make quick decisions and adapt critical journeys on the fly — from driving feature adoption and app store ratings to increasing transaction frequency at key moments in the lifecycle — all while taking full advantage of our own predictive models and historical data. Testimonial By Sam Kirwan
Airship testimonial

Chris Hansen

Senior Director of Digital

TGI Fridays
There’s no one else out there that provides the capabilities that Airship does — or the level of strategic involvement. We've been extremely happy with the partnership that we formed so many years ago. Testimonial By Chris Hansen
Airship testimonial

Kelly Rehrauer

Product Manager of Mobile Apps

Caribou Coffee
Airship gives us an easy way to talk to app users — and having the ability to deep-link a push notification directly into an in-app message center is a huge advantage. Testimonial By Kelly Rehrauer
CUSTOMERS TESTIMONIALS
Airship testimonial

Sam Kirwan

App Marketing Specialist

Ding
Airship Journeys allows us to make quick decisions and adapt critical journeys on the fly — from driving feature adoption and app store ratings to increasing transaction frequency at key moments in the lifecycle — all while taking full advantage of our own predictive models and historical data. Testimonial By Sam Kirwan
Airship testimonial

Chris Hansen

Senior Director of Digital

TGI Fridays
There’s no one else out there that provides the capabilities that Airship does — or the level of strategic involvement. We've been extremely happy with the partnership that we formed so many years ago. Testimonial By Chris Hansen
Airship testimonial

Kelly Rehrauer

Product Manager of Mobile Apps

Caribou Coffee
Airship gives us an easy way to talk to app users — and having the ability to deep-link a push notification directly into an in-app message center is a huge advantage. Testimonial By Kelly Rehrauer
 

How KLM Optimizes Experiences for Conversion with Personalized Customer Journeys

KLM leverages Airship's platform to enhance customer experiences through personalized app onboarding, strategic retargeting, and proactive engagement strategies. By integrating Airship's solutions, K...LM achieves a 49% increase in Day 30 activation rates and a 91% lift in purchases through hyper-personalized experiences. These efforts focus on reducing churn and enhancing customer loyalty.

Read on →

ARTE - Media Production - Media Production

ARTE used Airship's message center to boost in-app engagement. They created a curated content hub, making it easier for users to find and read content. ARTE saw a 5% increase in Sunday app sessions i...n the first quarter. Direct engagement in the message center rose by 260% compared to push campaigns. Editors now manage campaigns faster, reaching more of their audience and building new content habits.

Read on →

OneFootball - Media Production - Media Production

OneFootball used Airship to launch personalized end-of-year Wrap-Ups and a Daily Digest for its 200 million users. The team delivered these features globally in just two weeks, overcoming data privac...y and technical challenges. Airship’s no-code tools enabled rapid deployment and A/B testing. 25% of users completed the experience in the first week, and 50% engaged on both Android and iOS. 40% of customers reported being very satisfied. OneFootball now drives higher engagement and long-term retention with creative, data-driven content.

Read on →

William Hill - Sports - Sports

William Hill used Airship to boost mobile app engagement. The company sent location-targeted push notifications to users. This led to 400% higher engagement compared to non-targeted alerts. William H...ill achieved over 2.5 million app downloads. Airship’s analytics and A/B testing helped maximize conversions. The solution increased app traffic and revenue.

Read on →

Orange - Telecommunications - Telecommunications

Airship helped Orange boost customer feedback by 30x using no-code native surveys. Orange switched from HTML webviews to Airship’s in-app survey tools. This change made surveys easier to use and incr...eased response rates. Orange now gets as many survey responses in one day as it used to get in a month. The company also saw a higher NPS rating and improved app experiences. Product owners can now launch surveys without developer help.

Read on →

Hawaiian Airlines - Hospitality - Hospitality

Hawaiian Airlines used Airship to improve the day-of-travel experience for passengers. The airline launched real-time push alerts, mobile wallet boarding passes, and targeted in-app campaigns. These ...changes led to a 13% year-over-year increase in audience engagement. Registrations upon first app opening grew 6.5 times. Mobile wallet adoption and push notification opt-ins also increased. The solution helped reduce travel stress and made flying easier for customers.

Read on →

Why Your CRM Strategy Should Include Cozy Onboarding

Video Thumbnail

Frequently Asked Questions(FAQ)

for Airship

What is Airship?

Airship is an enterprise SaaS platform that focuses on helping brands master the full lifecycle of mobile app experience (MAX) management. It helps app teams create incredible acquisition, onboarding, engagement, and retention experiences.

It helps to create and adapt native app experiences on their own with no ongoing developer support or app updates required. It creates and adapts powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved.

It also helps teams accomplish all the steps required to win them: migrate customers to the mobile app, activate them upon arrival, maximize account creation, reinforce the app’s value proposition, and incentivize high-value actions that lead to ongoing engagement and retention.

What is Airship used for?

Airship is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Loyalty Management .

What are the top features of Airship?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of Airship.

Who uses Airship?

Airship is used by Retail, Media Production and Entertainment among other industries.

What are Airship alternatives?

Onesignal, Insider One, Notificare and MoEngage are popular alternatives for Airship.

Where is Airship located?

Airship is headquartered at 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US.
lightning

Peers used Airship for engagement management and communication management

Airship Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.78/5 ★

Read Reviews (23)
Custom Reports

4.48/5 ★

Read Reviews (183)
Analytics

4.42/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.78/5 ★

Read Reviews (23)
Custom Reports

4.48/5 ★

Read Reviews (183)
Analytics

4.42/5 ★

Read Reviews (54)

Software Failure Risk Guidance

?

for Airship

Overall Risk Meter

Low Medium High

Top Failure Risks for Airship

Airship News

Product

Airship Expands Industry-first AI Agent Fleet, Bringing Goal ...

Airship has expanded its AI Agent Fleet, introducing the Campaigns AI Agent to streamline campaign setup and enhance cross-channel experiences. This multi-agent system automates goal optimization without developer input, offering tools like the Native Experience AI Agent and Journeys AI Agent to improve user engagement. The AI Agent Fleet aims to accelerate innovation and deliver measurable results for enterprises.

Read more →
Product

Airship expands AI agent fleet for enterprise campaign optimization

Airship has enhanced its AI Agent Fleet with the new Campaigns AI Agent, designed to optimize enterprise campaigns by integrating customer data and cross-channel orchestration for natural language management. This update aims to automate complex tasks, reduce development time, and improve campaign performance.

Read more →
Product

Shape the future of mobile-first customer experience: The Airship Pilot Program is now live

Airship has launched its Pilot Program, offering early access to innovative features like AI Campaign Assistants and conversational Journey mapping. This initiative allows users to influence product development and gain a competitive edge by testing new tools before general release.

Read more →
Product

AI-Powered Customer Experiences: How Airship Delivers Innovation You Can Trust

Airship leverages AI to enhance customer experiences, focusing on responsible AI practices. The platform uses Google Cloud's Vertex AI for advanced capabilities, ensuring data privacy and security. Airship's AI solutions automate marketing tasks, provide actionable insights, and continuously learn to improve efficiency and personalization. The company emphasizes transparency and human oversight in AI applications, aligning with evolving global regulations.

Read more →

Airship Profile

Company Name

Airship

Company Website

https://www.airship.com/

HQ Location

1225 W Burnside St, Suite 401, Portland, Oregon 97209, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES F