Airship Overview

Airship enhances mobile-first customer experiences across apps, web, and other platforms. It caters to industries like media, travel, sports, retail, finance, and telecom, providing tools to refine customer interactions. This platform is tailored for businesses prioritizing mobile engagement, offering a competitive edge with its focused approach. A unique feature is its comprehensive reach across diverse sectors, ensuring tailored solutions for specific industry needs.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Airship.

Other use cases:

  • Customer Case Management
  • Segmentation And Targeting
  • Lead Engagement
  • Products & Pricelist Management
  • Touchpoint Management
  • Social Media Marketing
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Airship.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
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Airship Use-Cases and Business Priorities: Customer Satisfaction Data

Airship works with different mediums / channels such as Mobile. Text SMS. E-Mail etc.

Airship's features include Alerts: Popups & Notifications, Personalization, Ticketing, etc. and Airship support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Airship analytics capabilities include Custom Reports, and Analytics.

Reviews

"The platform is super solid, and the account teams have been fantastic. I've been in the business a really long time — and Airship is one of the best vendors I've ever worked with." - Jan Boyd

Airship, Attentive, Alpha Anywhere, Onesignal, Branch linking platform, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Airship helps brands master Mobile App Experiences (MAX) to engage customers and win loyalty. Their platform focuses on enhancing app interactions for better customer retention.

Popular Business Setting

for Airship

Top Industries

  • Retail
  • Media Production
  • Entertainment

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Airship is popular in Retail, Media Production, and Entertainment and is widely used by Enterprise, Mid Market, and Small Business.

Airship Customer wins, Customer success stories, Case studies

How does Airship facilitate Engagement Management?

What solutions does Airship provide for Communication Management?

What makes Airship ideal for Loyalty Management?

What makes Airship ideal for Customer Case Management?

What makes Airship ideal for Segmentation And Targeting?

11 buyers and buying teams have used Cuspera to assess how well Airship solved their Mobile Marketing needs. Cuspera uses 1096 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
Airship testimonial

Jan Boyd

Director of Digital Strategy & Community Engagement

OPB
The platform is super solid, and the account teams have been fantastic. I've been in the business a really long time — and Airship is one of the best vendors I've ever worked with. Testimonial By Jan Boyd
Airship testimonial

Dave McCormick

Director of E-commerce and GM Day of Travel Experiences

Alaska Airlines
There's so much I could say about the technology and the platform, but the thing that keeps us coming back is the relationship. It’s a true partnership. Testimonial By Dave McCormick
Airship testimonial

Hugh Westbrook

Senior Product Owner

Sky News
Push Notifications give us speed and credibility. It’s the fastest method to send content compared to other media channels. With Airship, we’re able to deliver news faster than our competition and keep people coming back. Testimonial By Hugh Westbrook
CUSTOMERS TESTIMONIALS
Airship testimonial

Jan Boyd

Director of Digital Strategy & Community Engagement

OPB
The platform is super solid, and the account teams have been fantastic. I've been in the business a really long time — and Airship is one of the best vendors I've ever worked with. Testimonial By Jan Boyd
Airship testimonial

Dave McCormick

Director of E-commerce and GM Day of Travel Experiences

Alaska Airlines
There's so much I could say about the technology and the platform, but the thing that keeps us coming back is the relationship. It’s a true partnership. Testimonial By Dave McCormick
Airship testimonial

Hugh Westbrook

Senior Product Owner

Sky News
Push Notifications give us speed and credibility. It’s the fastest method to send content compared to other media channels. With Airship, we’re able to deliver news faster than our competition and keep people coming back. Testimonial By Hugh Westbrook
 

How KLM Optimizes Experiences for Conversion with Personalized Customer Journeys

KLM leverages Airship's platform to enhance customer experiences through personalized app onboarding, strategic retargeting, and proactive engagement strategies. By integrating Airship's solutions, K...LM achieves a 49% increase in Day 30 activation rates and a 91% lift in purchases through hyper-personalized experiences. These efforts focus on reducing churn and enhancing customer loyalty.

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Sally Beauty Holdings - Retail - Very Large

Airship helped Sally Beauty Holdings boost app opt-ins by 21% and app revenue by 12%. The company used Airship's customer experience platform to personalize mobile app journeys for Sally Beauty and C...osmoProf brands. They overcame resource and data challenges with a phased rollout and targeted messaging. Active users increased by up to 16.6% year-over-year. App revenue grew to 22% and 32% of total ecommerce revenue for Sally Beauty and CosmoProf, respectively.

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CIMB Singapore - Banking

Airship helped CIMB Singapore transform its CIMB Clicks app into a virtual branch. The bank used Airship’s in-app messaging, message center, and push notifications to deliver personalized content and... alerts. CIMB saw a 162% year-over-year increase in monthly active users and a 49% growth in app customers in two months. Engagement improved with 7% higher direct open rates and 82% higher opt-in rates for push notifications. App store ratings rose 2.8 times on Apple and 1.5 times on Google Play.

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ARTE - Media

Airship's Message Center helped ARTE boost content visibility and engagement. ARTE used the Message Center to showcase curated media features and reach their full app audience. They saw a 5% increase... in app sessions on Sundays in the first quarter. Direct engagement in the Message Center was 260% higher than with push campaigns. Editors could manage campaigns quickly, making the team more agile. The Message Center became a key part of ARTE's app experience.

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SXSW - Entertainment

Airship Mobile Wallet helped SXSW improve the guest pass experience at its annual festival. SXSW replaced physical wristbands with digital passes, making entry easier for attendees. This change led t...o a 25% increase in total credentials distributed. SXSW also saw a 54% decrease in credential costs. The solution made event operations smoother and supported sustainability goals.

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OPB - Media Production

Airship helped OPB reach more people with mobile and web notifications. OPB wanted to keep users engaged and show the value of its content. Using Airship, OPB saw a 78% long-term retention rate for w...eb notification subscribers. Notification open rates were 2.7 times higher than email. Airship notifications now drive 2% of OPB's total online traffic, surpassing Twitter.

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Why Your CRM Strategy Should Include Cozy Onboarding

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Frequently Asked Questions(FAQ)

for Airship

What is Airship?

Airship is an enterprise SaaS platform that focuses on helping brands master the full lifecycle of mobile app experience (MAX) management. It helps app teams create incredible acquisition, onboarding, engagement, and retention experiences.

It helps to create and adapt native app experiences on their own with no ongoing developer support or app updates required. It creates and adapts powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved.

It also helps teams accomplish all the steps required to win them: migrate customers to the mobile app, activate them upon arrival, maximize account creation, reinforce the app’s value proposition, and incentivize high-value actions that lead to ongoing engagement and retention.

What is Airship used for?

Airship is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Loyalty Management .

What are the top features of Airship?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of Airship.

Who uses Airship?

Airship is used by Retail, Media Production and Entertainment among other industries.

What are Airship alternatives?

Attentive, Alpha Anywhere, Onesignal and Branch Linking Platform are popular alternatives for Airship.

Where is Airship located?

Airship is headquartered at 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US.
lightning

Peers used Airship for engagement management and communication management

Airship Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.78/5 ★

Read Reviews (23)
Custom Reports

4.48/5 ★

Read Reviews (183)
Analytics

4.42/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.78/5 ★

Read Reviews (23)
Custom Reports

4.48/5 ★

Read Reviews (183)
Analytics

4.42/5 ★

Read Reviews (54)

Software Failure Risk Guidance

?

for Airship

Overall Risk Meter

Low Medium High

Top Failure Risks for Airship

Airship News

Product

Shape the future of mobile-first customer experience: The Airship Pilot Program is now live

Airship has launched its Pilot Program, offering early access to innovative features like AI Campaign Assistants and conversational Journey mapping. This initiative allows users to influence product development and gain a competitive edge by testing new tools before general release.

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Product

AI-Powered Customer Experiences: How Airship Delivers Innovation You Can Trust

Airship leverages AI to enhance customer experiences, focusing on responsible AI practices. The platform uses Google Cloud's Vertex AI for advanced capabilities, ensuring data privacy and security. Airship's AI solutions automate marketing tasks, provide actionable insights, and continuously learn to improve efficiency and personalization. The company emphasizes transparency and human oversight in AI applications, aligning with evolving global regulations.

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Awards

Airship Named in 2025 Gartner® Magic Quadrant for Multichannel Marketing Hubs

Airship has been recognized for the first time in the 2025 Gartner Magic Quadrant for Multichannel Marketing Hubs. This acknowledgment highlights Airship's mobile-first expertise in creating seamless cross-channel customer experiences. The platform enables brands to optimize customer journeys across apps and websites, enhancing conversions and loyalty. Airship's inclusion in the Magic Quadrant validates its innovative approach to multichannel marketing.

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Product

Introducing Airship Agents: Your Partners in Continuous Goal Optimization

Airship has launched a suite of AI agents designed to optimize customer experiences through automation and personalization. These agents, including Scenes, Experimentation, Recommendations, and Accessibility AI, enable brands to create no-code app and web experiences, run growth experiments, scale performance, and ensure accessibility compliance. This innovation aims to enhance efficiency and drive business outcomes by connecting marketing efforts to customer interactions.

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Airship Profile

Company Name

Airship

Company Website

https://www.airship.com/

HQ Location

1225 W Burnside St, Suite 401, Portland, Oregon 97209, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES F