Textline: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Textline
Brand: Textline
Rating: 4.56 (224 reviews)

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Textline: Business Text Messaging for Call Centers and Support T...

Textline Overview

Textline addresses the challenge of impersonal and inefficient communication in sales, marketing, and customer service by leveraging SMS technology. This business texting software facilitates personal and conversational interactions, transforming how enterprises connect with their audience. Textline is designed to meet the compliance and security needs of large teams, ensuring data protection while enhancing communication efficiency. Noteworthy is its ability to scale with business growth, making it a versatile solution for various industries. The platform's powerful SMS features have garnered positive feedback from users, highlighting its impact on customer engagement and satisfaction.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Textline.

Other use cases:

Communication Management
Workflow Management
Managing Social Media Account
Contact List Management
Training & Onboarding
Advertisement
Conversion Management

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Business Priorities

Launch New Products and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Textline.

Other priorities:

Acquire Customers
Improve Consistency
Scale Best Practices

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Textline Use-Cases and Business Priorities: Customer Satisfaction Data

Textline works with different mediums / channels such as Offline. Phone Calls. Events etc.

Textline's features include Personalization. and Textline support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Textline analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The UX is so easy to learn and manage; I can oversee a team as well as collaborate with colleagues all within the interface; notifications are easy to set up and make sure I don't miss anything; the app is wonderful for on-the-go!...." Peer review by Nicole N, Senior Community Manager, Internet

Textline, Comm100 Live Chat, Freedcamp, Remote Support Desktop, AlertOps, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Textline's business texting software provides solutions for sales, marketing, and customer service. SMS is utilized to enable quick growth.

Popular Business Setting

for Textline

Top Industries

Information Technology and Services
Real Estate
Internet

Popular in

Small Business
Mid Market
Enterprise

Textline is popular in Information Technology And Services, Real Estate, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Textline Use Cases

How efficiently Does Textline manage your Helpdesk Management?

What Are the key features of Textline for Engagement Management?

What benefits does Textline offer for Collaboration?

Why is Textline the best choice for Communication Management?

What solutions does Textline provide for Workflow Management?

17+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well Textline solved their SMS Marketing needs. Cuspera uses 224 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Case Studies

CASE STUDY Remote Year

Textline helped Remote Year reach more leads by using SMS as a first point of contact. Before, they struggled to connect with leads using only email and phone. With Textline, 50% of leads could be co...ntacted by text, compared to just 20% by phone and email. Sales reps now use text to schedule calls and keep in touch. This made their sales process faster and more personal.

Hospitality

CASE STUDY Wilderness Club

Textline helped Wilderness Club improve guest communication across its 550-acre resort. The team used business SMS to reach guests and staff quickly, replacing slow email responses. Staff used Textli...ne's desktop app and Whisper feature to keep conversations seamless across shifts. Automations let them answer common questions and respond after hours. Wilderness Club saw a 50% increase in response rates using Textline.

Real Estate

CASE STUDY Tumbleweed Tiny House Company

Textline helped Tumbleweed Tiny House Company improve lead engagement in their long sales process. The company used Textline with Zapier and Pipedrive to automate and personalize texts to prospects. ...They achieved a 22% response rate for texting, compared to 1% for email and 17% for phone calls. Their team now sends 1,000 texts per day and can reach out to 300 leads per hour. This made it easier to set up calls and viewings, and helped re-engage 40,000 warm leads.

CASE STUDY Roll by Goodyear

Textline helped Roll by Goodyear improve customer service and internal communication. Before using Textline, the team struggled to get responses from customers by phone and email. After switching to ...Textline, Roll by Goodyear achieved an 80% customer response rate. The company expanded its service to 32 markets. Textline made it easier to confirm tire sizes and share updates with drivers, reducing mistakes and saving time.

CASE STUDY ThirdLove

Textline helped ThirdLove improve customer experience by making texting the main support channel. Customers could text photos and get instant feedback about fit. Fit stylists found texting faster tha...n phone or chat. After using Textline, ThirdLove saw a 20% increase in text volume. Half of their support texts are about fit and product. Customers liked how easy it was to reach out and get help.

Hospitality

CASE STUDY What If Syndicate

Textline helped What If Syndicate, a Chicago-based restaurant group, manage high call volumes by enabling text messaging on their restaurant landlines. The group received about 336,000 calls each yea...r, making it hard for 16 reservationists to respond quickly. Many guests wanted to text for reservations and questions, but the old system was slow and manual. With Textline, the team sped up communication, reduced call volume, and improved the guest experience.