Home Customer Feedback Management Thematic Thematic Alternatives
Thematic: Reviews, Testimonials and Expert Opinions
(1275)Feedback Analysis Platform to Unlock the value of product
Top 17 Thematic Alternatives : 2025
SmileBack
Customer satisfaction platform, simple to use but deep in insights
SmileBack is a simple customer feedback solution that instantly tells everything needed to know about customer satisfaction. Its shared commitment to a simple customer service philosophy leads to exceptional customer satisfaction and long-term growth. ...
SmileBack helps in gathering immediate, actionable customer feedback, master customer success, increase customer retention and receive more customer feedback. It also helps to capture genuine and actionable insights to help improve customer retention and increase customer satisfaction all through a one-click customer satisfaction survey.
Some of its features include making feedback frictionless, view customer satisfaction problems as they happen, improve customer retention, spot and reward the support agents who are thriving and help the ones who are struggling and more.
Simplesat
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...
Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.
Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Startquestion survey
Survey software for professionals and companies researching clients, employees and the community
Startquestion survey is a survey software for professionals and companies researching clients, employees, and the community to create online questionnaires. It helps to enhance customer relationships, acquire customers and increase sales and revenue. ...
It’s a convenient survey creation wizard with online survey patterns and the possibility to conduct a survey distribution to the database of e-mail addresses or telephone numbers. It simply collects data by sending invitations to the email or by pasting the survey onto the website also providing Comprehensive solutions that are tailored to the needs of the most demanding customers.
Its features include an intuitive interface, advanced logic of survey questions, sending invitations to surveys from the company e-mail address, conducting employee assessments and knowledge tests, accounts for multiple users, sharing surveys and reports between users and much more.
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
In the field of Customer Feedback Management, Qualtrics stands out with robust features and a broad industry reach, suitable for various scales, from mid-market to large enterprises. Meanwhile, Thematic focuses on niche markets like telecommunications and financial services, supporting simpler operations with specific core functionalities. Both cater to enhancing customer relationships but differ in their depth and sectoral orientation. ...
Qualtrics CoreXM
Experience Management Software to gather experience insights and take action
Qualtrics CoreXM and Thematic both excel in customer feedback management but cater to different needs. Qualtrics CoreXM stands out with robust analytics and diverse support channels favored by mid-market to large enterprises, especially in education and internet sectors. Thematic, on the other hand, focuses on AI-powered insights, appealing to industries like telecommunications and financial services, mainly serving mid to large enterprises needing streamlined feedback analysis. ...
CustomerGauge
Account Experience software for better customer-centric decisions that grow your account faster
CustomerGauge is an Account Experience software that combines experience and revenue data with account insights to help in making better customer-centric decisions that grow the accounts faster than the competition. It helps to enhance customer relationships, improve ROI and scale best practices. ...
With its monetized Net Promoter technology it automates survey delivery, routes powerful insights, prioritizes follow-up and monetizes the account base. It also helps to improve day-to-day operations across departments, reduce employee churn, improved performance and satisfaction, and reduced overhead costs.
Some of its features include prioritized account focus, survey builder and reporting suite, anonymous feedback, real-time analytics and feedback monitoring, permission-based organizational hierarchy and more.
SatisMeter
Customer feedback tool using Net Promoter Score to understand the customer journey
SatisMeter is a Feedback management tool that helps online businesses collect customer feedback using Net Promoter Score (NPS) and understand the customers, use their voices to improve the products and services. It helps to launch new products, improve internal communication and enhance customer relationships. ...
It helps to measures long-term customer satisfaction and loyalty giving a strong indicator of growth and product performance. It also helps toIts features monitor how effectively the product is serving the customers, measure and improve the customer effort score and gauge the customers’ dependency and fondness of the product.
Its features include gathering feedback from new customers during onboarding, unlimited users, segmented customer targeting, automated recurring surveys, customizable design and languages, integrations with Intercom, Slack, Segment and more.
Zonka Feedback
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth. ...
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
CustomerSure
Customer Feedback Software to gather insights to drive real change
CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on. ...
CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.
SurveySparrow NPS
Survey Platform that turn customers into Promoters.
Thematic and SurveySparrow NPS, both rooted in customer feedback management, cater to varied operational needs. Thematic is a powerhouse with analytics and AI, serving industries like telecommunications and financial services. It shines with robust 24/7 support, suiting mid-market to large enterprises. SurveySparrow NPS excels with engaging, conversational surveys and strong support options, appealing to tech-focused industries and large enterprises. Its emphasis on improving customer satisfaction and establishing thought leadership sets it apart. Both tools tailor to enhancing business objectives, with significant strengths in data integration and reporting features. ...
Qualtrics Customer Experience
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience stands out with robust analytics and extensive vendor support, making it ideal for diverse industries like education and software. On the other hand, Thematic emphasizes AI-powered analytics and suits internet and telecommunications industries, offering focused capabilities in customer feedback. Each product caters to different strategic objectives and operational scales, with Qualtrics being versatile across business sizes and Thematic excelling in data-driven environments. ...
SurveyMonkey CX
Feedback management tool to build a CX program that adapts to customer needs
SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.
Alchemer Enterprise Feedback Management Platform
Online Survey Software that helps you transform to a truly customer-centric organization
Alchemer Enterprise Feedback Management Platform and Thematic both serve the customer feedback management domain but differ in key strengths. Alchemer excels in advanced reporting and data integration, making it suitable for diverse industries like research and education. Thematic focuses on AI-driven insights and enhanced customer relationship management, appealing especially to the internet and telecommunications sectors. Each platform aligns differently with business needs, offering unique features and capabilities for varied operational goals. ...
Surveypal Platform
Survey platform to measure customer service experience
Surveypal is a customer feedback platform for support teams to measure customer service experiences. It helps customer service professionals find success in their work and provide joy for their customers. ...
It helps to capture feedback across multiple customer service feedback channels like email, phone, live chat, social media and self-service. Surveypal provides beautiful, customized, engaging surveys to measure the customer service experience along with analyzing and acting on feedback – bringing customer insights to the right people, in real-time.
NICE Satmetrix
Customer Experience software that delivers insights, drives action, and guides you to best practices
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises. ...
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
Voxco
Survey Software & Online Tools for Data Collection
Voxco and Thematic offer distinct features for customer feedback management. Voxco excels in market research and engaging conversational surveys, making it suitable for enterprises that prioritize data collection and customer engagement. Thematic specializes in customer feedback management with strong AI analytics, appealing to businesses focused on enhancing customer relationships and social media presence. Both provide comprehensive support but differ in customer segments and industry focus, with Voxco targeting large enterprises, while Thematic serves mid-market and industry-specific needs. ...
