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Toky: Reviews, Testimonials and Expert Opinions

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1724)
(1724)

Toky | Business Phone System & Integrated VoIP Service

AI Powered

Top 51 Toky Alternatives

Dialpad Ai Contact Center

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

4.28

Dialpad Ai Contact Center Icon

Dialpad Ai Contact Center

4.28
★★★★★
★★★★★
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...

Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.

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CloudTalk

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

4.54

CloudTalk Icon

CloudTalk

4.54
★★★★★
★★★★★
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...

It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.

Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.

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Smart PBX

Virtual Phone System | Smart Choice US

4.17

Smart PBX Icon

Smart PBX

4.17
★★★★★
★★★★★
Virtual Phone System | Smart Choice US

CallTools

World’s Fastest Growing Call Center Software...

4.68

CallTools Icon

CallTools

4.68
★★★★★
★★★★★
World’s Fastest Growing Call Center Software...

Call Logic

Call Logic

4.47

Call Logic Icon

Call Logic

4.47
★★★★★
★★★★★
Call Logic

Smiddle

Smiddle - GET THE MOST OUT OF IT

4.23

Smiddle Icon

Smiddle

4.23
★★★★★
★★★★★
Smiddle - GET THE MOST OUT OF IT

Vonage Contact Center

Vonage Contact Center - Inside Sales Platform | NewVoiceMedia

4.45

Vonage Contact Center Icon

Vonage Contact Center

4.45
★★★★★
★★★★★
Vonage Contact Center - Inside Sales Platform | NewVoiceMedia

VCC Live®

Contact Center Software - VCC Live®

4.52

VCC Live® Icon

VCC Live®

4.52
★★★★★
★★★★★
Contact Center Software - VCC Live®

3CX Phone System

3CX: Open Standards Software IP PBX

4.26

3CX Phone System Icon

3CX Phone System

4.26
★★★★★
★★★★★
3CX: Open Standards Software IP PBX

"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. " - Matt B

Exotel

Cloud Communication APIs for Calls, SMS, User verifications and more

4.66

Exotel Icon

Exotel

4.66
★★★★★
★★★★★
Cloud Communication APIs for Calls, SMS, User verifications and more

Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...

Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .

Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.

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eVoice

Virtual Business Phone Numbers & Virtual Phone ...

4.26

eVoice Icon

eVoice

4.26
★★★★★
★★★★★
Virtual Business Phone Numbers & Virtual Phone ...

eVoice is a Virtual Business phone service that frees up businesses from hardware limitations enabling phone services that can scale with the business. It is targeted for small businesses and is available as a desktop version or on mobile. ...

eVoice features include Virtual voicemail that can be accessed online on any device with email notifications when there is a new message waiting. Business call routing can be enabled based on time-based routing rules and forwarding enabled to any number at any time. eVoice enables choice of phone numbers that can be chosen based on the business type.

The Auto attendant feature enables call handling with information on menu options and extensions. A phone greeting feature enables recording a message appropriate to the business.

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Aircall.io

Aircall | Cloud Call Center Software & Business Phone System

4.36

Aircall.io Icon

Aircall.io

4.36
★★★★★
★★★★★
Aircall | Cloud Call Center Software & Business Phone System

Aircall.io and Toky offer robust solutions in the Contact Center Software category, with distinct strengths. Aircall.io excels in larger enterprises, supporting a range of key activities like sales and helpdesk management, while facilitating diverse business goals such as customer acquisition and relationship enhancement. Conversely, Toky shines in increasing sales revenue through compact features and strong integration capabilities, appealing to sectors like Financial Services and IT. Both cater to different operational needs and customer segments, aiding businesses to choose the best fit for their goals. ...

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Callstats.io

callstats.io - to optimize communications

4.00

Callstats.io Icon

Callstats.io

4.00
★★★★★
★★★★★
callstats.io - to optimize communications

Evolve IP

Cloud Computing, Phone Systems, Unified ...

4.41

Evolve IP Icon

Evolve IP

4.41
★★★★★
★★★★★
Cloud Computing, Phone Systems, Unified ...

Toky and Evolve IP offer specialized capabilities within the contact center software market. Both cater to specific business needs, with Toky excelling in sales call management and Evolve IP providing robust helpdesk management. Each product has unique strengths in feature offerings and user support options, aligning with different industry demands and operational scales. ...

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Bigcontacts CRM

BIGContacts | CRM and email marketing app for small businesses

4.30

Bigcontacts CRM Icon

Bigcontacts CRM

4.30
★★★★★
★★★★★
BIGContacts | CRM and email marketing app for small businesses

Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...

Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.

Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.

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Talkdesk

Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

4.46

Talkdesk Icon

Talkdesk

4.46
★★★★★
★★★★★
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Talkdesk and Toky are both valuable contact center solutions, but they cater to slightly different needs and business scales. Talkdesk is better suited for larger enterprises needing comprehensive features like AI and custom reporting, along with robust international support. Toky, on the other hand, is a more streamlined solution favored by businesses focused on basic call management and communication enhancement, with a simpler integration process. Companies must consider their specific operational requirements and customer engagement strategies when choosing between these two software options. ...

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Freshdesk Contact Center

Contact Center software on the cloud · Integrate with phone and chat

4.28

Freshdesk Contact Center Icon

Freshdesk Contact Center

4.28
★★★★★
★★★★★
Contact Center software on the cloud · Integrate with phone and chat

Freshdesk Contact Center and Toky both serve the Contact Center Software domain but cater to slightly different business needs. Freshdesk Contact Center is well-suited for large enterprises with a focus on helpdesk management and customer engagement, while Toky excels in sales call management and integration, appealing strongly to businesses aiming to boost sales and digital presence. Each offers robust support options and channels, yet they apply different strengths in capability and feature offerings. ...

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Five9

Leading Cloud Contact Center Platform for the Digital Enterprise

4.11

Five9 Icon

Five9

4.11
★★★★★
★★★★★
Leading Cloud Contact Center Platform for the Digital Enterprise

In the Contact Center Software arena, Five9 excels in supporting enterprise-scale operations with a focus on integrating diverse communication channels and enhancing customer relationships through an array of robust tools. In contrast, Toky shines in sales-driven environments, providing straightforward call management tools and enhancing internal communications. Each product aligns differently with industry needs, making the choice dependent on specific business objectives and scale. ...

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Calabrio Call Recording

Call Recording Software Designed for the Digital Business

4.18

Calabrio Call Recording Icon

Calabrio Call Recording

4.18
★★★★★
★★★★★
Call Recording Software Designed for the Digital Business

Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...

Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.

Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.

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Amazon Connect

Simple to use, cloud-based contact center

4.21

Amazon Connect Icon

Amazon Connect

4.21
★★★★★
★★★★★
Simple to use, cloud-based contact center

Amazon Connect and Toky cater to the Contact Center Software market with distinct strengths. Amazon Connect excels in AI-powered integration and is favored by enterprises in tech-heavy sectors. Toky offers robust capabilities for sales call management and is popular among large enterprises across diverse industries. Both prioritize enhancing customer relationships and offer comprehensive support options. ...

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Aloware

aloware.com - Modern Contact Center

4.62

Aloware Icon

Aloware

4.62
★★★★★
★★★★★
aloware.com - Modern Contact Center

Toky and Aloware are both contact center software solutions, each offering unique strengths in sales call management and communication processes. Toky shines with its integration and data management capabilities, catering to large enterprises across finance and IT sectors. Aloware, meanwhile, excels in communication channels and workflow management, appealing to telecommunications and consumer goods industries. Both offer comprehensive support options, making them reliable choices for varied industry needs. ...

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TASKE Contact

Contact Center Call Management Software | Contact ... - TASKE

3.87

TASKE Contact Icon

TASKE Contact

3.87
★★★★★
★★★★★
Contact Center Call Management Software | Contact ... - TASKE

Vocalcom

AI Powered Contact Center Software

4.71

Vocalcom Icon

Vocalcom

4.71
★★★★★
★★★★★
AI Powered Contact Center Software

Toky and Vocalcom are contact center software solutions that enhance communication management. Toky excels in sales call management and is often used in the financial services industry, while Vocalcom focuses more on customer engagement and is preferred by the oil & energy sector. Toky supports large enterprises more frequently and offers robust phone support, whereas Vocalcom is popular in mid-market firms, emphasizing email communication. Both prioritize integration and offer 24/7 support. Business goals vary, with Toky targeting sales growth and Vocalcom focusing on customer acquisition. ...

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Ameyo

Contact Center Software | Call Center Software ..

4.23

Ameyo Icon

Ameyo

4.23
★★★★★
★★★★★
Contact Center Software | Call Center Software ..

Enghouse Interactive

Enghouse Interactive - Bring your customers closer to your business

4.68

Enghouse Interactive Icon

Enghouse Interactive

4.68
★★★★★
★★★★★
Enghouse Interactive - Bring your customers closer to your business

Toky and Enghouse Interactive both excel in the Contact Center Software category, but cater to different needs. Toky focuses on sales-driven capabilities with strong support for call management and integrations, making it ideal for large enterprises in financial services. Enghouse Interactive, with a balance of engagement management and customer feedback, suits mid-market firms, especially in consumer goods and hospitality. Both offer 24/7 support, but Toky provides broader channel options, while Enghouse features extensive training support. ...

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Call-Em-All

Mass Text Messaging & Automated Calling

4.74

Call-Em-All Icon

Call-Em-All

4.74
★★★★★
★★★★★
Mass Text Messaging & Automated Calling

DialMyCalls

Voice Broadcast | Automated Calls | Mass Text ...

4.75

DialMyCalls Icon

DialMyCalls

4.75
★★★★★
★★★★★
Voice Broadcast | Automated Calls | Mass Text ...

DialMyCalls is a broadcasting and contact management software designed to help send out phone calls, emails and text messages. The key features of this tool includes contact labels, embeddable ...

The platform provides integration through APIs with multiple platforms like Acuity Scheduling, AWeber, Calendly, Constant Contact and google calendar.

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Retreaver Inbound Call Tracking

Retreaver | Call Tracking for Inbound Calls, PPC, DNI, IVR Systems

4.70

Retreaver Inbound Call Tracking Icon

Retreaver Inbound Call Tracking

4.70
★★★★★
★★★★★
Retreaver | Call Tracking for Inbound Calls, PPC, DNI, IVR Systems

Retreaver is an Inbound Call tracking software that can be used by Agencies and Marketers for call analytics to identify the sources that drive higher conversions and provide better customer experience. It can be used by large enterprises to track the ROI on advertising campaigns. ...

Retreaver features include Phone number lists that are cleaned and quality tested, Call tracking with unlimited data attributes, ad keyword and creative tracking and more. A Call Routing feature that enables revenue optimization by automating sending of leads to the best buyers, Caller Journeys with facility to trigger marketing automations and more.

The Call Reporting feature provides reports, with the facility to send the data for analysis to reporting analytics tools and data warehousing solutions in real time. The other features include Conversion Reporting, Contact Center tools, Collaboration tools and Integrations

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Aavaz

Aavaz - Call Center Suite | Contact Center Software ...

4.12

Aavaz Icon

Aavaz

4.12
★★★★★
★★★★★
Aavaz - Call Center Suite | Contact Center Software ...

Toky excels in supporting large enterprises with its robust sales call management and comprehensive integration capabilities. It primarily aids in increasing sales and improving internal communications. Aavaz, suitable for smaller markets and industries like real estate, focuses more on helpdesk and communication management with limited capability scope, offering basic features compared to Toky. Businesses should consider Toky for comprehensive support and enterprise-level features, while Aavaz suits niche markets and smaller operations requiring essential functionalities. ...

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NICE CXone

Complete CXi Platform for every journey

4.10

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NICE CXone

4.10
★★★★★
★★★★★
Complete CXi Platform for every journey

NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...

NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.

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NICE CXone Expert

Smart knowledge based self-service

4.00

NICE CXone Expert Icon

NICE CXone Expert

4.00
★★★★★
★★★★★
Smart knowledge based self-service

NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...

It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.

It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.

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Genesys PureConnect

Genesys | all-in-one omnichannel contact center and communications solution

4.25

Genesys PureConnect Icon

Genesys PureConnect

4.25
★★★★★
★★★★★
Genesys | all-in-one omnichannel contact center and communications solution

Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...

Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.

The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.

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Bright Pattern

Contact Center Software | Cloud-Based

4.62

Bright Pattern Icon

Bright Pattern

4.62
★★★★★
★★★★★
Contact Center Software | Cloud-Based

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...

Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.

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Exotel

Cloud Communication APIs for Calls, SMS, User verifications and more

4.66

Exotel Icon

Exotel

4.66
★★★★★
★★★★★
Cloud Communication APIs for Calls, SMS, User verifications and more

Toky and Exotel cater to diverse needs in the Contact Center Software category. While Toky excels in helping large enterprises with sales call management and fostering improved internal communications, Exotel is favored by mid-market companies for its emphasis on scaling customer acquisition and enhancing relationships. Both offer significant features like data import and custom reports, but differ in vendor support preference—Toky with strong 24/7 support and Exotel with extensive phone support. Their primary user segments and operational alignments highlight Toky's advantage in the tech sector and Exotel's broad reach in financial services and wellness industries. ...

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CallFinder

Connect with their customers and turn daily interactions into great customer experiences

4.18

CallFinder Icon

CallFinder

4.18
★★★★★
★★★★★
Connect with their customers and turn daily interactions into great customer experiences

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...

CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.

Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.

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8x8 Business Phone

Powerful cloud business phone system with mobility, reliability and collaboration

4.08

8x8 Business Phone Icon

8x8 Business Phone

4.08
★★★★★
★★★★★
Powerful cloud business phone system with mobility, reliability and collaboration

In comparing 8x8 Business Phone and Toky, it's clear each software has unique strengths. 8x8 Business Phone shines in supporting large enterprises with comprehensive communication management and extensive 24/7 support. Toky excels with robust sales call capabilities and industry-specific solutions, especially for financial services. Depending on your business size and needs, one of these may offer the ideal fit for achieving your strategic objectives. ...

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MightyCall

The backbone of any virtual phone system - MightyCall

4.17

MightyCall Icon

MightyCall

4.17
★★★★★
★★★★★
The backbone of any virtual phone system - MightyCall

VICIdial

VICIdial.com: Open- Source contact center solution..

4.76

VICIdial Icon

VICIdial

4.76
★★★★★
★★★★★
VICIdial.com: Open- Source contact center solution..

VICIdial and Toky are leading contact center software solutions each tailored to distinct operational and strategic needs. VICIdial excels in sectors like Information Technology, offering robust helpdesk and workflow management for large enterprises. Toky shines with versatile sales call management and strong communication tools, favored by financial services and other industries for improving digital interaction. Both offer a range of support options, but Toky's integration features might appeal more to mid-market businesses seeking to boost internal communications and brand presence. ...

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ComputerTalk

computer-talk.com - Omnichannel Cloud Contact Center

3.97

ComputerTalk Icon

ComputerTalk

3.97
★★★★★
★★★★★
computer-talk.com - Omnichannel Cloud Contact Center

Toky and ComputerTalk both excel in offering robust solutions for contact centers but serve distinct operational needs. Toky is designed primarily for larger enterprises, focusing on sales and communication management, and its extensive integration capabilities appeal to a wide range of industries. In contrast, ComputerTalk caters to those seeking engagement and workflow management, promoting customer acquisition and relationship enhancement, notably in retail and manufacturing sectors. Both products offer comprehensive vendor support, emphasizing their commitment to customer assistance. ...

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Dialpad Ai Contact Center

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

4.28

Dialpad Ai Contact Center Icon

Dialpad Ai Contact Center

4.28
★★★★★
★★★★★
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Toky stands out with strong capabilities in sales call management, focusing on increasing sales and revenue. It's favored in communication-heavy industries like Financial Services. Dialpad Ai Contact Center excels in features for enhancing customer relationships and is widely used across diverse industries, including Real Estate and IT. Both tools offer robust AI and integration features, but Toky emphasizes call management while Dialpad highlights analytics and reporting. ...

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UniTel Voice

Virtual Phone Systems for Small Businesses ...

4.42

UniTel Voice Icon

UniTel Voice

4.42
★★★★★
★★★★★
Virtual Phone Systems for Small Businesses ...

UJET

Take your customer support into the digital age

4.51

UJET Icon

UJET

4.51
★★★★★
★★★★★
Take your customer support into the digital age

UJET and Toky are both contact center software solutions catering to different needs and user segments. UJET shines with features like compliance and analytics, appealing to a diverse range of industries such as consumer services and electronics. Toky is geared towards sales management with abilities like call recording and transcription, serving mainly large enterprises in financial and technology sectors. While both offer robust support, UJET focuses on enterprise-level clients, whereas Toky supports a broader scale with more focus on call-related functionalities. ...

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Alvaria

Enterprise Contact Center Solutions

4.00

Alvaria Icon

Alvaria

4.00
★★★★★
★★★★★
Enterprise Contact Center Solutions

Fluentstream UCaas

More Than a Business Phone System. Your New Communications Solution.

4.61

Fluentstream UCaas Icon

Fluentstream UCaas

4.61
★★★★★
★★★★★
More Than a Business Phone System. Your New Communications Solution.

FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...

FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.

Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.

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CallHippo

Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe

4.20

CallHippo Icon

CallHippo

4.20
★★★★★
★★★★★
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe

Toky and CallHippo are both formidable players in the Contact Center Software space, yet they cater to different audiences and needs. Toky excels with sales call management and integration, making it ideal for enterprises focusing on enhancing sales and internal communications. CallHippo shines in call analytics and market research capabilities, appealing to companies needing a strong analytical toolset to enter new markets or enrich customer relationships. Each product has distinct feature sets, catering to diverse operational frameworks and strategic objectives across various industries. ...

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QueueMetrics

Find the Best Contact Center Solution for Your ... - loway.ch

4.32

QueueMetrics Icon

QueueMetrics

4.32
★★★★★
★★★★★
Find the Best Contact Center Solution for Your ... - loway.ch

Toky and QueueMetrics are key players in contact center software. Toky stands out with strong sales call management and AI-powered features, catering primarily to large enterprises, particularly in financial services. QueueMetrics offers robust helpdesk management and analytics, ideal for enterprises and mid-market businesses, with a strong presence in telecommunications. Both provide comprehensive vendor support, though Toky leans towards a broader range of communication channels. The operational focus of Toky on sales and revenue contrasts with QueueMetrics' emphasis on efficiency and customer acquisition, guiding businesses in selecting a solution suited to their strategic needs. ...

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CloudTalk

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

4.54

CloudTalk Icon

CloudTalk

4.54
★★★★★
★★★★★
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

CloudTalk and Toky both excel in the Contact Center Software landscape but cater to different business needs. CloudTalk prioritizes helpdesk management and sales calls, aligning with large enterprises in marketing and IT sectors, while emphasizing 24/7 support. Toky specializes in sales call management with AI-powered features, appealing to financial services and emphasizing integration and phone communications. ...

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NICE Customer Journey Analytics

Interaction of a customer with your business

4.27

NICE Customer Journey Analytics Icon

NICE Customer Journey Analytics

4.27
★★★★★
★★★★★
Interaction of a customer with your business

Toky primarily caters to large enterprises with a focus on sales and call management, while NICE Customer Journey Analytics serves small to mid-market businesses, emphasizing customer journey analysis and feedback management. Toky's strong integration and compliance features meet the needs of enterprises looking to increase sales and manage communication efficiently. In contrast, NICE Customer Journey Analytics offers robust analytics and coaching, catering to industries like insurance and healthcare aiming to enhance customer relationships and efficiency. ...

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3CX Phone System

3CX: Open Standards Software IP PBX

4.26

3CX Phone System Icon

3CX Phone System

4.26
★★★★★
★★★★★
3CX: Open Standards Software IP PBX

The 3CX Phone System and Toky are contact center software with distinct emphases. 3CX leads in supporting enterprise environments with a focus on phone and offline communication, excelling in sales call management and secure communication needs. Toky, however, shines with its broader integration capabilities and strengths in call management, offering features that align well with businesses focused on scaling through digital channels. Both provide robust 24/7 support, yet they cater to different market segments and industries, aligning with their strengths in communication management. ...

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Intermedia Contact Center

improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

4.07

Intermedia Contact Center Icon

Intermedia Contact Center

4.07
★★★★★
★★★★★
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...

Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.

Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.

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Calabrio ONE

Contact Center Workforce Optimization | Calabrio ONE

4.18

Calabrio ONE Icon

Calabrio ONE

4.18
★★★★★
★★★★★
Contact Center Workforce Optimization | Calabrio ONE

Calabrio ONE and Toky both serve as robust solutions within the Contact Center Software landscape, offering distinct features to address various operational needs. Calabrio ONE excels in mid-market and educational sectors with its focus on sales call management and analytics, while Toky targets large enterprises with capabilities in communication management and sales enhancement. Vendor support preferences reveal Calabrio ONE’s emphasis on comprehensive support options like 24/7 and phone support, ideal for consistent customer interactions, whereas Toky focuses on integration-heavy environments with strong 24/7 support and communication channels. ...

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