Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...

CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...

Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...

eVoice is a Virtual Business phone service that frees up businesses from hardware limitations enabling phone services that can scale with the business. It is targeted for small businesses and is available as a desktop version or on mobile. ...

Aircall.io and Toky offer robust solutions in the Contact Center Software category, with distinct strengths. Aircall.io excels in larger enterprises, supporting a range of key activities like sales and helpdesk management, while facilitating diverse business goals such as customer acquisition and relationship enhancement. Conversely, Toky shines in increasing sales revenue through compact features and strong integration capabilities, appealing to sectors like Financial Services and IT. Both cater to different operational needs and customer segments, aiding businesses to choose the best fit for their goals. ...

Toky and Evolve IP offer specialized capabilities within the contact center software market. Both cater to specific business needs, with Toky excelling in sales call management and Evolve IP providing robust helpdesk management. Each product has unique strengths in feature offerings and user support options, aligning with different industry demands and operational scales. ...

Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...

Talkdesk and Toky are both valuable contact center solutions, but they cater to slightly different needs and business scales. Talkdesk is better suited for larger enterprises needing comprehensive features like AI and custom reporting, along with robust international support. Toky, on the other hand, is a more streamlined solution favored by businesses focused on basic call management and communication enhancement, with a simpler integration process. Companies must consider their specific operational requirements and customer engagement strategies when choosing between these two software options. ...

Freshdesk Contact Center and Toky both serve the Contact Center Software domain but cater to slightly different business needs. Freshdesk Contact Center is well-suited for large enterprises with a focus on helpdesk management and customer engagement, while Toky excels in sales call management and integration, appealing strongly to businesses aiming to boost sales and digital presence. Each offers robust support options and channels, yet they apply different strengths in capability and feature offerings. ...

In the Contact Center Software arena, Five9 excels in supporting enterprise-scale operations with a focus on integrating diverse communication channels and enhancing customer relationships through an array of robust tools. In contrast, Toky shines in sales-driven environments, providing straightforward call management tools and enhancing internal communications. Each product aligns differently with industry needs, making the choice dependent on specific business objectives and scale. ...

Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...

Amazon Connect and Toky cater to the Contact Center Software market with distinct strengths. Amazon Connect excels in AI-powered integration and is favored by enterprises in tech-heavy sectors. Toky offers robust capabilities for sales call management and is popular among large enterprises across diverse industries. Both prioritize enhancing customer relationships and offer comprehensive support options. ...

Toky and Aloware are both contact center software solutions, each offering unique strengths in sales call management and communication processes. Toky shines with its integration and data management capabilities, catering to large enterprises across finance and IT sectors. Aloware, meanwhile, excels in communication channels and workflow management, appealing to telecommunications and consumer goods industries. Both offer comprehensive support options, making them reliable choices for varied industry needs. ...

Toky and Vocalcom are contact center software solutions that enhance communication management. Toky excels in sales call management and is often used in the financial services industry, while Vocalcom focuses more on customer engagement and is preferred by the oil & energy sector. Toky supports large enterprises more frequently and offers robust phone support, whereas Vocalcom is popular in mid-market firms, emphasizing email communication. Both prioritize integration and offer 24/7 support. Business goals vary, with Toky targeting sales growth and Vocalcom focusing on customer acquisition. ...

Toky and Enghouse Interactive both excel in the Contact Center Software category, but cater to different needs. Toky focuses on sales-driven capabilities with strong support for call management and integrations, making it ideal for large enterprises in financial services. Enghouse Interactive, with a balance of engagement management and customer feedback, suits mid-market firms, especially in consumer goods and hospitality. Both offer 24/7 support, but Toky provides broader channel options, while Enghouse features extensive training support. ...

DialMyCalls is a broadcasting and contact management software designed to help send out phone calls, emails and text messages. The key features of this tool includes contact labels, embeddable ...

Retreaver is an Inbound Call tracking software that can be used by Agencies and Marketers for call analytics to identify the sources that drive higher conversions and provide better customer experience. It can be used by large enterprises to track the ROI on advertising campaigns. ...

Toky excels in supporting large enterprises with its robust sales call management and comprehensive integration capabilities. It primarily aids in increasing sales and improving internal communications. Aavaz, suitable for smaller markets and industries like real estate, focuses more on helpdesk and communication management with limited capability scope, offering basic features compared to Toky. Businesses should consider Toky for comprehensive support and enterprise-level features, while Aavaz suits niche markets and smaller operations requiring essential functionalities. ...

NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...

NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value. ...

Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...

Toky and Exotel cater to diverse needs in the Contact Center Software category. While Toky excels in helping large enterprises with sales call management and fostering improved internal communications, Exotel is favored by mid-market companies for its emphasis on scaling customer acquisition and enhancing relationships. Both offer significant features like data import and custom reports, but differ in vendor support preference—Toky with strong 24/7 support and Exotel with extensive phone support. Their primary user segments and operational alignments highlight Toky's advantage in the tech sector and Exotel's broad reach in financial services and wellness industries. ...

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...

In comparing 8x8 Business Phone and Toky, it's clear each software has unique strengths. 8x8 Business Phone shines in supporting large enterprises with comprehensive communication management and extensive 24/7 support. Toky excels with robust sales call capabilities and industry-specific solutions, especially for financial services. Depending on your business size and needs, one of these may offer the ideal fit for achieving your strategic objectives. ...

VICIdial and Toky are leading contact center software solutions each tailored to distinct operational and strategic needs. VICIdial excels in sectors like Information Technology, offering robust helpdesk and workflow management for large enterprises. Toky shines with versatile sales call management and strong communication tools, favored by financial services and other industries for improving digital interaction. Both offer a range of support options, but Toky's integration features might appeal more to mid-market businesses seeking to boost internal communications and brand presence. ...

Toky and ComputerTalk both excel in offering robust solutions for contact centers but serve distinct operational needs. Toky is designed primarily for larger enterprises, focusing on sales and communication management, and its extensive integration capabilities appeal to a wide range of industries. In contrast, ComputerTalk caters to those seeking engagement and workflow management, promoting customer acquisition and relationship enhancement, notably in retail and manufacturing sectors. Both products offer comprehensive vendor support, emphasizing their commitment to customer assistance. ...

Toky stands out with strong capabilities in sales call management, focusing on increasing sales and revenue. It's favored in communication-heavy industries like Financial Services. Dialpad Ai Contact Center excels in features for enhancing customer relationships and is widely used across diverse industries, including Real Estate and IT. Both tools offer robust AI and integration features, but Toky emphasizes call management while Dialpad highlights analytics and reporting. ...

UJET and Toky are both contact center software solutions catering to different needs and user segments. UJET shines with features like compliance and analytics, appealing to a diverse range of industries such as consumer services and electronics. Toky is geared towards sales management with abilities like call recording and transcription, serving mainly large enterprises in financial and technology sectors. While both offer robust support, UJET focuses on enterprise-level clients, whereas Toky supports a broader scale with more focus on call-related functionalities. ...

FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...

Toky and CallHippo are both formidable players in the Contact Center Software space, yet they cater to different audiences and needs. Toky excels with sales call management and integration, making it ideal for enterprises focusing on enhancing sales and internal communications. CallHippo shines in call analytics and market research capabilities, appealing to companies needing a strong analytical toolset to enter new markets or enrich customer relationships. Each product has distinct feature sets, catering to diverse operational frameworks and strategic objectives across various industries. ...

Toky and QueueMetrics are key players in contact center software. Toky stands out with strong sales call management and AI-powered features, catering primarily to large enterprises, particularly in financial services. QueueMetrics offers robust helpdesk management and analytics, ideal for enterprises and mid-market businesses, with a strong presence in telecommunications. Both provide comprehensive vendor support, though Toky leans towards a broader range of communication channels. The operational focus of Toky on sales and revenue contrasts with QueueMetrics' emphasis on efficiency and customer acquisition, guiding businesses in selecting a solution suited to their strategic needs. ...

CloudTalk and Toky both excel in the Contact Center Software landscape but cater to different business needs. CloudTalk prioritizes helpdesk management and sales calls, aligning with large enterprises in marketing and IT sectors, while emphasizing 24/7 support. Toky specializes in sales call management with AI-powered features, appealing to financial services and emphasizing integration and phone communications. ...

Toky primarily caters to large enterprises with a focus on sales and call management, while NICE Customer Journey Analytics serves small to mid-market businesses, emphasizing customer journey analysis and feedback management. Toky's strong integration and compliance features meet the needs of enterprises looking to increase sales and manage communication efficiently. In contrast, NICE Customer Journey Analytics offers robust analytics and coaching, catering to industries like insurance and healthcare aiming to enhance customer relationships and efficiency. ...

The 3CX Phone System and Toky are contact center software with distinct emphases. 3CX leads in supporting enterprise environments with a focus on phone and offline communication, excelling in sales call management and secure communication needs. Toky, however, shines with its broader integration capabilities and strengths in call management, offering features that align well with businesses focused on scaling through digital channels. Both provide robust 24/7 support, yet they cater to different market segments and industries, aligning with their strengths in communication management. ...

Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...

Calabrio ONE and Toky both serve as robust solutions within the Contact Center Software landscape, offering distinct features to address various operational needs. Calabrio ONE excels in mid-market and educational sectors with its focus on sales call management and analytics, while Toky targets large enterprises with capabilities in communication management and sales enhancement. Vendor support preferences reveal Calabrio ONE’s emphasis on comprehensive support options like 24/7 and phone support, ideal for consistent customer interactions, whereas Toky focuses on integration-heavy environments with strong 24/7 support and communication channels. ...