Toky: Use-Cases, Insights and Reviews | 2024 Cuspera

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Toky | Business Phone System & Integrated VoIP Service

AI Powered

Toky Overview

Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Toky.

Other use cases:

Contact List Management
Call Transcription
Engagement Management
Collaboration
Workflow Management
Generation Of New Leads
Training & Onboarding

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Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Toky.

Other priorities:

Acquire Customers
Enhance Customer Relationships
Improve Digital And Social Presence
Build Brand Awareness
Improve Consistency

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Toky Use-Cases and Business Priorities: Customer Satisfaction Data

Toky works with different mediums / channels such as Phone Calls, Text SMS, and E-Mail,

Toky's features include Recording, Personalization, Alerts: Popups & Notifications, etc.

Reviews

"The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they ...were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated." - Mitchell W

Toky, Dialpad Ai Contact Center, CloudTalk, Smart PBX, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Toky

Top Industries

Financial Services
Information Technology and Services
Computer Software

Popular in

Small Business
Mid Market
Enterprise

Toky is popular in Financial Services, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Toky Use Cases

How can Toky optimize your Call Recording Workflow?

What benefits does Toky offer for Helpdesk Management?

Toky is a virtual phone system that enables businesses to create call centers. It offers features such as local numbers, interactive voice response (IVR), and integration with CRM systems, such as Zoho CRM and Zoho Desk. Toky provides a user-friendly and cost-effective platform that enables businesses to manage call centers efficiently and scale as needed.

"...Use call monitoring to listen to live calls and help your agents on difficult calls with the whispering feature...." Call monitoring

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How does Toky address your Communication Management Challenges?

How can Toky optimize your Contact List Management Workflow?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Toky solved their Contact Center Software needs. Cuspera uses 1724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mitchell W Sales Manager	The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they were willing to add some tiny custom features for ...us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated. Testimonial By Mitchell W
Adrian G Head of Operations	We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers. Testimonial By Adrian G
Gonzalo B Manager	It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. Testimonial By Gonzalo B

CUSTOMERS	TESTIMONIALS
Mitchell W Sales Manager	The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they were willing to add some tiny custom features for ...us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated. Testimonial By Mitchell W
Adrian G Head of Operations	We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers. Testimonial By Adrian G
Gonzalo B Manager	It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. Testimonial By Gonzalo B

Frequently Asked Questions(FAQ)

for Toky

What is Toky used for?

Toky is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Improve Internal Communications by Call Recording, Helpdesk Management and Communication Management .