Toky: Use-Cases, Insights and Reviews | 2024 Cuspera

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Toky | Business Phone System & Integrated VoIP Service

AI Powered

Toky Overview

Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Toky.

Other use cases:

Contact List Management
Call Transcription
Engagement Management
Collaboration
Workflow Management
Generation Of New Leads
Training & Onboarding

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Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Toky.

Other priorities:

Acquire Customers
Enhance Customer Relationships
Improve Digital And Social Presence
Build Brand Awareness
Improve Consistency

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Toky Use-Cases and Business Priorities: Customer Satisfaction Data

Toky works with different mediums / channels such as Phone Calls. Text SMS. and E-Mail.

Toky's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and Toky support capabilities include AI Powered, Phone Support, Email Support, etc. also Toky analytics capabilities include Custom Reports, and Analytics.

Reviews

"Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my custom...ers anywhere in the world in a cost effective manner." - Adel H

Toky, Dialpad Ai Contact Center, CloudTalk, Smart PBX, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Toky

Top Industries

Financial Services
Information Technology and Services
Computer Software

Popular in

Small Business
Mid Market
Enterprise

Toky is popular in Financial Services, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Toky Use Cases

What benefits does Toky offer for Call Recording?

Toky enables users to record both inbound and outbound calls. This feature automatically archives recordings, which can be accessed directly within the application. Call recordings can be integrated into other systems, such as CRM platforms, for enhanced customer service and employee training.

"...I like that it is very user-friendly and it has good reporting and call recording features. . ...." Peer review by Andrea B., Manager of Guest Communication Service, Consumer Services

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What makes Toky ideal for Helpdesk Management?

Toky is a virtual phone system that enables businesses to create call centers. It offers features such as local numbers, interactive voice response (IVR), and integration with CRM systems, such as Zoho CRM and Zoho Desk. Toky provides a user-friendly and cost-effective platform that enables businesses to manage call centers efficiently and scale as needed.

"...Transfer incoming calls to another call center agent to improve collaboration and customer service...." Call transfer between agents

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What Are the key features of Toky for Communication Management?

What benefits does Toky offer for Contact List Management?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Toky solved their Contact Center Software needs. Cuspera uses 1724 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Adel H Manager	Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my customers anywhere in the world in a cost effective mann...er. Testimonial By Adel H
Gonzalo B Manager	It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. Testimonial By Gonzalo B
Steve M Town Clerk & RFO	We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic. I made a host of support calls during setup (I a...m not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. Testimonial By Steve M

CUSTOMERS	TESTIMONIALS
Adel H Manager	Using Toky, I am able to manage my overseas business communications efficiently and effectively. While I am traveling overseas, my customers and suppliers can reach me as soon as i have an internet connection. Using Toky I can easily reach my customers anywhere in the world in a cost effective mann...er. Testimonial By Adel H
Gonzalo B Manager	It's the easiest way to set up your own call center with local numbers, IVR, etc. You can have, in an hour or so, a top tier call center platform. Testimonial By Gonzalo B
Steve M Town Clerk & RFO	We needed to urgently set up a COVID-19 Volunteer helpline for the vulnerable and elderly in Wilton. Within 2 days we had implemented Toky, recruited and trained 24 call centre volunteers and gone live. The experience with Toky was totally fantastic. I made a host of support calls during setup (I a...m not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. Testimonial By Steve M

Frequently Asked Questions(FAQ)

for Toky

What is Toky used for?

Toky is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Improve Internal Communications by Call Recording, Helpdesk Management and Communication Management .