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Track-It!: Reviews, Testimonials and Expert Opinions

3.95 5
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Track-It! | ITSM IT Help Desk Software for Small to Midsize ...

Top 9 Track-It! Alternatives : 2025

HaloITSM

Intuitive ITSM Software to deliver ITIL-aligned service

4.54

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HaloITSM

4.54
★★★★★
★★★★★
Intuitive ITSM Software to deliver ITIL-aligned service

HaloITSM is an all-in-one ITSM software solution for standardizing processes. It also provides useful analytics to help match IT delivery to the true needs of the business. It transforms current workflows into intuitive, up-to-date workflows. ...

The ITIL-aligned processes of HaloITSM make it simple to manage incidents and meet SLAs. Provides exceptional change management capability for tracking, planning, and delivering organizational changes on any scale.

Its features are incident management, knowledge base, a self-service portal, SLA management, problem management, change control, service catalog, artificial intelligence and so on.

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Web+Center

Open Source Help Desk /Service Desk Software for IT and Customer Support

4.50

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Web+Center

4.50
★★★★★
★★★★★
Open Source Help Desk /Service Desk Software for IT and Customer Support

Web+Center is a suite of open source, web-based help desk and CRM applications that run onsite or in the cloud. It supports all browser-based devices, including PCs, Macs, and smartphones.

Issuetrak

Issuetrak, we work hard for our customers

4.50

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Issuetrak

4.50
★★★★★
★★★★★
Issuetrak, we work hard for our customers

Issuetrak provides an easy and affordable ticketing system for help desks and workflow management. It supports customer service, complaint resolution, and more.

Azuredesk

Azuredesk.co | Customer Service and Helpdesk Ticket Software

4.49

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Azuredesk

4.49
★★★★★
★★★★★
Azuredesk.co | Customer Service and Helpdesk Ticket Software

Azuredesk is a Helpdesk software built for providing customer service that can be used by businesses of any type or size. Azuredesk software includes tools for ticket management provided with ...

Azuredesk has its own email domain supporting unlimited email addresses, and provides a default support email-id on customer sign-up. Emails sent to these support ids automatically get converted to tickets with unique ticket-ids for better tracking. A self-service portal enables customers to resolve solvable issues online before approaching Helpdesk. It has a Multilingual app supporting 53 languages, which translates for customers using languages other than English.

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Mojo Helpdesk

Help Desk Software and Ticket Tracking

4.43

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Mojo Helpdesk

4.43
★★★★★
★★★★★
Help Desk Software and Ticket Tracking

Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

teamwork desk

Woodpecker.co - Cold emails & follow-ups, sent automatically from ...

4.42

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teamwork desk

4.42
★★★★★
★★★★★
Woodpecker.co - Cold emails & follow-ups, sent automatically from ...

Teamwork Desk a customer-centric helpdesk software which gives full visibility of customer communications from one shared spot so no information is lost and can convey remarkable help at scale. It helps to improve internal communications and improve efficiency. ...

Desk with all the helpdesk features provides customer support to exceed their expectations. It tracks, analyse and organizes customer communication and answers their queries with fuller, faster and more helpful.

Teamwork helpdesk ticketing system provides all the requirements — like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators — to enable Customers at the heart of everything to be done.

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RaiseATicket

Customer experiences are managed better with Raiseaticket....

4.35

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RaiseATicket

4.35
★★★★★
★★★★★
Customer experiences are managed better with Raiseaticket....

Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.

osTicket

Customize the data collected from users ...

4.30

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osTicket

4.30
★★★★★
★★★★★
Customize the data collected from users ...

osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.

Jitbit Helpdesk

Ticketing software for your customer service desk.

4.29

Jitbit Helpdesk Icon

Jitbit Helpdesk

4.29
★★★★★
★★★★★
Ticketing software for your customer service desk.

Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.