Track-It! Overview

Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.

Other use cases:

  • License Management
  • Engagement Management
  • Campaign Analytics
  • Products & Pricelist Management
  • Social Media Analytics
  • Workflow Management
  • Order Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data

Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.

Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As a customer, my opinions and feedback are actively engaged by BMC staff and the direction of growth of this software directly reflects the desires and needs of its customers in a way I that is extremely rare in the software industry today...." Peer review by Bob Duker

Track-It!, Mojo Helpdesk, osTicket, HaloITSM, Jitbit Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Track-It!

Top Industries

  • Information Technology and Services
  • Education
  • Manufacturing

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Track-It! Use Cases

What makes Track-It! ideal for Helpdesk Management?

How does Track-It! address your Knowledge Management Challenges?

What Are the key features of Track-It! for License Management?

How efficiently Does Track-It! manage your Engagement Management?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Track-It! case study

The Hershey Company
Food & Beverages
Food & Beverages
CASE STUDY The Hershey Company

Hershey used Control-M to streamline complex SAP operations, ensuring efficient supply chain management and consistent global stock availability.

Read More
Track-It! case study

A large telecommunications company
Telecommunications
Telecommunications
CASE STUDY A large telecommunications company

The company achieved a 406% ROI and $930,025 in average annual benefits by deploying BMC Control-M to automate billing processes, enhancing productivity and avoiding new hires.

Read More
Track-It! case study

Balfour Beatty
Construction
Construction
CASE STUDY Balfour Beatty

Balfour Beatty enhanced both employee and customer experiences using BMC Helix ITSM, improving service efficiency.

Read More

Video

Track-It! 2018 - Configuring Email

Video Thumbnail

Frequently Asked Questions(FAQ)

for Track-It!

What is Track-It! used for?

Track-It! is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Stakeholder Relations by Helpdesk Management, Knowledge Management and Tracking & Monitoring Communications .

What are the top features of Track-It!?

Ticketing, Dashboard and Personalization are some of the top features of Track-It!.

Who uses Track-It!?

Track-It! is used by Information Technology And Services, Education and Manufacturing among other industries.

What are Track-It! alternatives?

Mojo Helpdesk, OsTicket, HaloITSM and Jitbit Helpdesk are popular alternatives for Track-It!.

Where is Track-It! located?

Track-It! is headquartered at Houston, TX.
lightning

Peers used Track-It! for helpdesk management and knowledge management

Track-It! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for Track-It!

Overall Risk Meter

Low Medium High

Top Failure Risks for Track-It!

BMC News

BMC's New AI-Driven Solutions Designed for the Multi-Cloud World - PR Newswire

BMC has launched new AI-driven solutions for managing multi-cloud environments.

14/10/2024 - source

BMC Named a Leader for Service Orchestration and Automation Platforms (SOAP) in the 2024 Gartner Magic Quadrant report - PR Newswire

BMC has been recognized as a leader in Service Orchestration and Automation Platforms in the 2024 Gartner Magic Quadrant report.

16/09/2024 - source

BMC Profile

Company Name

BMC

Company Website

https://www.bmc.com/

HQ Location

Houston, TX

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