Track-It! Overview
Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.
Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data
Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.
Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It is a low-maintenance help desk ticketing tool and very useful for middle sized companies...." Peer review by Verified Reviewer, Telecommunications
Peer review evidence (same sources as the product rating summary)
"...Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more...." Peer review from BMC Software
"...Track-It! comes with video setup tutorials and an online knowledge base...." Peer review
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance
Track-It!, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Track-It!
Top Industries
- Information Technology and Services
- Education
- Manufacturing
Popular in
- Mid Market
- Enterprise
- Small Business
Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.
Track-It! Customer wins, Customer success stories, Case studies
How does Track-It! address your Helpdesk Management Challenges?
What makes Track-It! ideal for Knowledge Management?
What Are the key features of Track-It! for License Management?
Why is Track-It! the best choice for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
The Hershey Company - Consumer Goods - Very Large
Duke Energy - Utilities - Very Large
Large telecommunications company - Telecommunications - Very Large
ME Bank - Banking - Medium
Track-It! 2018 - Configuring Email
Frequently Asked Questions(FAQ)
for Track-It!
What is Track-It! used for?
What are the top features of Track-It!?
Who uses Track-It!?
What are Track-It! alternatives?
Where is Track-It! located?
Peers used Track-It! for helpdesk management and knowledge management
Track-It! Competitors
Track-It! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Track-It!
Overall Risk Meter
Top Failure Risks for Track-It!
BMC Software, Inc. News
BMC Joins SAP PartnerEdge Program, Strengthening Long-Standing Relationship
BMC has joined the SAP PartnerEdge program as a Build partner, enhancing its long-standing relationship with SAP. BMC's Control-M solution is now available in the SAP Store, offering certified integration with SAP systems. This integration helps businesses streamline workflows and improve operational reliability across SAP and third-party environments.
Montagu to Acquire Majority Stake in BMC Helix in a Carve-out Transaction from KKR-owned BMC Software
Montagu will acquire a majority stake in BMC Helix from KKR-owned BMC Software. Helix, an AI ServiceOps platform, will operate independently to focus on service and operations management. Montagu's investment aims to accelerate Helix's growth and innovation in AI-driven enterprise IT solutions. The transaction awaits regulatory approval.
Montagu to Acquire BMC Helix in a Carve-out Transaction
Montagu, a mid-market private equity firm, is set to acquire a majority stake in BMC Helix from BMC Software in a carve-out transaction. This move aims to accelerate Helix's growth as a standalone entity focused on ServiceOps and agentic AI. BMC and KKR will retain minority stakes, supporting Helix's strategic focus and innovation in enterprise IT management.
Montagu to buy majority of BMC Helix from BMC Software
Montagu has agreed to acquire a majority stake in BMC Helix from BMC Software, with BMC retaining a minority stake. Helix, an AI ServiceOps platform, will operate independently, focusing on AI-driven enterprise operations. The transaction awaits regulatory approvals. Montagu's acquisition aims to accelerate Helix's growth in the AI-powered ServiceOps market.
BMC Software, Inc. Profile
Company Name
BMC Software, Inc.
Company Website
https://www.bmc.com/HQ Location
Houston, TX
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