Track-It! Overview

Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.

Other use cases:

  • License Management
  • Engagement Management
  • Campaign Analytics
  • Products & Pricelist Management
  • Social Media Analytics
  • Workflow Management
  • Order Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data

Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.

Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The system would run slow and support team needed to get engaged...." Peer review by Andriy N., Comm.Sys Tech, Government Administration

Peer review evidence (same sources as the product rating summary)

"...Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more...." Peer review from BMC Software
"...The ability to track customer issues and build a knowledge base...." Peer review by Administrator
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance

Track-It!, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Track-It!

Top Industries

  • Information Technology and Services
  • Education
  • Manufacturing

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.

Track-It! Customer wins, Customer success stories, Case studies

How can Track-It! optimize your Helpdesk Management Workflow?

How does Track-It! facilitate Knowledge Management?

Why is Track-It! the best choice for License Management?

How can Track-It! enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Banco Bradesco - Banking - Very Large

Osasco, Brazil

Banco Bradesco used Control-M SaaS to automate and orchestrate data workflows across mainframe and cloud. The bank reduced manual scripting and improved data governance. Business users now get advanc...ed analytics in 30–60 minutes. The solution supports regulatory reporting, risk analysis, and customer insights. Bradesco achieved 100% operational reliability for orchestrated data workflows.

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Air France-KLM - Transportation/Trucking/Railroad - Very Large

Paris, France

Control-M helps Air France-KLM manage 1,300 flights daily with real-time workflow automation. The platform supports maintenance for over 200 airlines and accurate accounting for more than 100 million... passengers each year. Air France-KLM uses Control-M to orchestrate complex IT operations across cloud and on-premises systems. The airline is moving to Control-M SaaS to boost agility and support DevOps. This shift also aids their goal of a 30% carbon reduction by 2030.

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The Hershey Company - Consumer Goods - Very Large

Control-M helps The Hershey Company automate supply chain operations. The company manages thousands of jobs for transaction processing, data transfers, and reporting. Staff numbers dropped by 60%, bu...t Control-M lets Hershey do more with less. Centralized automation spots issues early and keeps processes running 24/7. Control-M supports Hershey’s digital transformation and growth in the consumer goods industry.

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Duke Energy - Utilities - Very Large

BMC FootPrints helped Duke Energy automate network asset management and ensure NERC compliance. The company achieved a 242% ROI and a payback period of 5 months. Automation reduced manual reporting, ...improved audit management, and lowered noncompliance risk. Duke avoided hiring extra staff and now processes over 1,000 tickets monthly. The solution supports security, access, and change controls for critical grid infrastructure.

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Large telecommunications company - Telecommunications - Very Large

BMC Control-M helped a large telecommunications company automate billing and scheduling. The company saw a 406% ROI and payback in 2.4 months. Automation let them reallocate or eliminate 9 billing st...aff and avoid new hires. They improved customer satisfaction by reducing billing errors. BMC Control-M also enabled automation for truck dispatch and message accounting, boosting productivity.

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ME Bank - Banking - Medium

Control-M Workload Automation helped ME Bank resolve issues 80% faster. The bank automated batch processing for interbank transfers and account updates. Staff now save 3 hours per night on overnight ...batch windows. Automated alerts and logical job categories improved decision-making. Staffing needs dropped from one FTE to 0.2 FTE, boosting efficiency and customer service.

Read more →

Track-It! 2018 - Configuring Email

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Track-It!

What is Track-It! used for?

Track-It! is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Stakeholder Relations by Helpdesk Management, Knowledge Management and Tracking & Monitoring Communications .

What are the top features of Track-It!?

Ticketing, Dashboard and Personalization are some of the top features of Track-It!.

Who uses Track-It!?

Track-It! is used by Information Technology And Services, Education and Manufacturing among other industries.

What are Track-It! alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Track-It!.

Where is Track-It! located?

Track-It! is headquartered at Houston, TX.
lightning

Peers used Track-It! for helpdesk management and knowledge management

Track-It! Competitors

Track-It! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)

Software Failure Risk Guidance

?

for Track-It!

Overall Risk Meter

Low Medium High

Top Failure Risks for Track-It!

BMC Software, Inc. News

Product

BMC Brings Governed AI Agents to Enterprise Workflows and ...

BMC Software introduces new Model Context Protocol (MCP) capabilities, enhancing AI agents' integration with enterprise workflows. These innovations enable secure AI interactions across mainframe, cloud, and hybrid environments, improving decision-making and automation. The updates include Control-M integrations with AWS, Oracle, and Azure, and expanded compliance features for Control-M and BMC AMI solutions.

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Product

BMC Joins SAP PartnerEdge Program, Strengthening Long-Standing Relationship

BMC has joined the SAP PartnerEdge program as a Build partner, enhancing its long-standing relationship with SAP. BMC's Control-M solution is now available in the SAP Store, offering certified integration with SAP systems. This integration helps businesses streamline workflows and improve operational reliability across SAP and third-party environments.

Read more →
Product

BMC Joins SAP PartnerEdge Program, Strengthening Long-Standing ...

BMC Software has joined the SAP PartnerEdge program as a Build partner, enhancing its long-standing relationship with SAP. BMC's Control-M solution, now available in the SAP Store, offers certified integration with SAP environments, providing unified orchestration and monitoring of workflows across SAP and third-party systems. This integration aims to improve operational reliability and simplify management for businesses using SAP solutions.

Read more →
M&A

Montagu to Acquire Majority Stake in BMC Helix in a Carve-out Transaction from KKR-owned BMC Software

Montagu will acquire a majority stake in BMC Helix from KKR-owned BMC Software. Helix, an AI ServiceOps platform, will operate independently to focus on service and operations management. Montagu's investment aims to accelerate Helix's growth and innovation in AI-driven enterprise IT solutions. The transaction awaits regulatory approval.

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BMC Software, Inc. Profile

Company Name

BMC Software, Inc.

Company Website

https://www.helixops.ai/

HQ Location

Houston, TX

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