Customer stories

Product Business Settings

Track-It! is popular in Information Technology And Services, Education, and Manufacturing industries and is widely used by Mid Market, Enterprise, and Small Business.

Track-It! Product Overview

Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.

How satisfied the customers are with Track-It! use-cases

Reviews

"...As a customer, my opinions and feedback are actively engaged by BMC staff and the direction of growth of this software directly reflects the desires and needs of its customers in a way I that is extremely rare in the software industry today...." Peer review by Bob Duker

Track-It! Customer Insights, Testimonials and Case Studies

What makes Track-It! ideal for Helpdesk Management?

How efficiently Does Track-It! manage your Knowledge Management?

How does Track-It! address your License Management Challenges?

How does Track-It! address your Engagement Management Challenges?

What is Track-It! used for?

Track-It! is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Stakeholder Relations by Helpdesk Management, Knowledge Management and Tracking & Monitoring Communications .

What are the top features of Track-It!?

Ticketing, Dashboard and Personalization are some of the top features of Track-It!.

Who uses Track-It!?

Track-It! is used by Information Technology And Services, Education and Manufacturing among other industries.

What are Track-It! alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Track-It!.

Where is Track-It! located?

Track-It! is headquartered at Houston, TX.

11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

The Hershey Company - Consumer Goods - Very Large

Control-M helps The Hershey Company automate supply chain operations. The company manages thousands of jobs for transaction processing, data transfers, and reporting. Staff numbers dropped by 60%, bu...t Control-M lets Hershey do more with less. Centralized automation spots issues early and keeps processes running 24/7. Control-M supports Hershey’s digital transformation and growth in the consumer goods industry.

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Duke Energy - Utilities - Very Large

BMC FootPrints helped Duke Energy automate network asset management and ensure NERC compliance. The company achieved a 242% ROI and a payback period of 5 months. Automation reduced manual reporting, ...improved audit management, and lowered noncompliance risk. Duke avoided hiring extra staff and now processes over 1,000 tickets monthly. The solution supports security, access, and change controls for critical grid infrastructure.

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Large telecommunications company - Telecommunications - Very Large

BMC Control-M helped a large telecommunications company automate billing and scheduling. The company saw a 406% ROI and payback in 2.4 months. Automation let them reallocate or eliminate 9 billing st...aff and avoid new hires. They improved customer satisfaction by reducing billing errors. BMC Control-M also enabled automation for truck dispatch and message accounting, boosting productivity.

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ME Bank - Banking - Medium

Control-M Workload Automation helped ME Bank resolve issues 80% faster. The bank automated batch processing for interbank transfers and account updates. Staff now save 3 hours per night on overnight ...batch windows. Automated alerts and logical job categories improved decision-making. Staffing needs dropped from one FTE to 0.2 FTE, boosting efficiency and customer service.

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Track-It! 2018 - Configuring Email

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Peers used Track-It! for helpdesk management and knowledge management

Track-It! Competitors

Track-It! Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.78/5 ★

Read Reviews (11)
Custom Reports

3.66/5 ★

Read Reviews (102)

Software Failure Risk Guidance

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for Track-It!

Overall Risk Meter

Low Medium High

Top Failure Risks for Track-It!

BMC Software, Inc. News

Product
 

BMC Advances Business-Driven Automation and Mainframe Transformation with AI-Powered Innovations - PR Newswire

BMC has introduced AI-driven updates to its Control-M and BMC AMI portfolios, enhancing workflow automation and mainframe transformation. Key innovations include the AI Workflow Creator for natural language-based workflow design, expanded AI integrations with platforms like AWS Bedrock and Google Vertex AI, and event-driven workflows for real-time operations. These advancements aim to democratize complex workflows, improve operational agility, and support digital transformation.

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Product
 

BMC Advances Business-Driven Automation and Mainframe Transformation with AI-Powered Innovations - Morningstar

BMC Software announced AI-driven enhancements to its Control-M and BMC AMI portfolios, focusing on business-driven automation and mainframe transformation. Key innovations include AI Workflow Creator for guided workflow design, expanded AI integrations with platforms like AWS Bedrock, and real-time event-driven workflows. These updates aim to bridge IT and business operations, enhance operational agility, and support digital transformation.

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Awards
 

BMC is recognized as a 2025 Gartner Peer Insights Customers' Choice for Service Orchestration and Automation Platforms - PR Newswire

BMC has been recognized as a 2025 Gartner Peer Insights Customers' Choice for Service Orchestration and Automation Platforms. This distinction is based on positive customer feedback and ratings, with BMC achieving a 4.5 out of 5 overall rating and a 94% recommendation rate. The recognition highlights the effectiveness of BMC's Control-M platform in automating and orchestrating workflows across various systems.

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Awards
 

BMC Named a Leader for Service Orchestration and Automation Platforms ...

BMC has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Service Orchestration and Automation Platforms (SOAP). This acknowledgment highlights BMC's Control-M platform, which integrates AI-driven operations and offers extensive workflow orchestration capabilities. The platform supports multi-cloud data pipelines and AI/ML orchestration, enhancing automation scalability and reliability.

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BMC Software, Inc. Profile

Company Name

BMC Software, Inc.

Company Website

https://www.bmc.com/

HQ Location

Houston, TX

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