Track-It! Overview
Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.
Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data
Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.
Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The email generations for help desk are a joke...." Peer review by brian koomen
Peer review evidence (same sources as the product rating summary)
"...The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups...." Peer review by jacquie h., sr system analyst, Utilities
"...First off it allowed us to establish a knowledge base for not only our technicians but end users as well...." Peer review by Joel Dove
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance
Track-It!, HaloITSM, Web+Center, Issuetrak, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Track-It!
Top Industries
- Information Technology and Services
- Education
- Manufacturing
Popular in
- Mid Market
- Enterprise
- Small Business
Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.
Track-It! Customer wins, Customer success stories, Case studies
What benefits does Track-It! offer for Helpdesk Management?
How can Track-It! enhance your Knowledge Management process?
What Are the key features of Track-It! for License Management?
How efficiently Does Track-It! manage your Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Brihanmumbai Municipal Corporation - Public Healthcare - Very Large
Fractal's Vaidya.ai Powers BMC Health AI Chatbot on WhatsApp for ...
Track-It! 2018 - Configuring Email
Frequently Asked Questions (FAQ)
What buyers ask before choosing Track-It!
What is Track-It! used for?
What are the top features of Track-It!?
Who uses Track-It!?
What are Track-It! alternatives?
Where is Track-It! located?
Peers used Track-It! for helpdesk management and knowledge management
Track-It! Competitors
Track-It! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Track-It!
Overall Risk Meter
Top Failure Risks for Track-It!
BMC Software, Inc. News
Helix to advance ServiceOps and help enterprises create measurable business value as it completes carve-out from BMC, under Montagu
Montagu has completed the acquisition of a majority stake in Helix from BMC Software, making Helix an independent company. Helix will focus on enhancing ServiceOps solutions and leveraging AI to optimize IT services for enterprises. BMC retains a minority stake in Helix through KKR's management.
BMC Announces Tarun Chopra as SVP and GM of Intelligent Z Optimization and Transformation - Morningstar
BMC Software has appointed Tarun Chopra as Senior Vice President and General Manager of Intelligent Z Optimization and Transformation. Chopra, with extensive experience in AI and IBM Z ecosystems, will lead BMC's AI-driven innovation efforts in mainframe operations. He succeeds John McKenny, who played a key role in BMC's growth and acquisitions.
BMC Announces Tarun Chopra as SVP and GM of Intelligent Z Optimization ...
BMC Software has appointed Tarun Chopra as senior vice president and general manager of Intelligent Z Optimization and Transformation, effective October 1, 2026. Chopra will lead AI-driven innovation for BMC's AMI portfolio, focusing on mainframe operations. He succeeds John McKenny, who retired after significant contributions to BMC's growth.
BMC Helix named a leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms
BMC Helix has been named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms. This recognition highlights BMC Helix's strength in connecting service management, operations, observability, and AI-driven execution under its ServiceOps strategy.
BMC Software, Inc. Profile
Company Name
Company Website
https://www.helixops.ai/HQ Location
Houston, TX
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