Track-It! Overview
Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.
Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data
Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.
Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.
Reviews
"...I can check out inventory, purchasing and see information about what people call the Helpdesk about...." Peer review by Administrator
Peer review evidence (same sources as the product rating summary)
"...We are tracking Help desk tickets...." Peer review by Robert R, Enterprise Specialist/Analyst, Computer & Network Security
"...Knowledge Base...." IT Help Desk Software for Small to Midsize Businesses
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance
Track-It!, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Track-It!
Top Industries
- Information Technology and Services
- Education
- Manufacturing
Popular in
- Mid Market
- Enterprise
- Small Business
Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.
Track-It! Customer wins, Customer success stories, Case studies
What solutions does Track-It! provide for Helpdesk Management?
What solutions does Track-It! provide for Knowledge Management?
What Are the key features of Track-It! for License Management?
What solutions does Track-It! provide for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
The Hershey Company - Consumer Goods - Very Large
Duke Energy - Utilities - Very Large
Large telecommunications company - Telecommunications - Very Large
ME Bank - Banking - Medium
Track-It! 2018 - Configuring Email
Frequently Asked Questions(FAQ)
for Track-It!
What is Track-It! used for?
What are the top features of Track-It!?
Who uses Track-It!?
What are Track-It! alternatives?
Where is Track-It! located?
Peers used Track-It! for helpdesk management and knowledge management
Track-It! Competitors
Track-It! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Track-It!
Overall Risk Meter
Top Failure Risks for Track-It!
BMC Software, Inc. News
BMC adds AI to Mainframe Tools to Close Skills Gap
BMC Software has launched AI-enhanced updates to its mainframe portfolio, addressing talent shortages and boosting automation. Key features include AI-driven development tools like zAdviser Enterprise Application Analysis and BMC AMI Assistant, which streamline workflows and enhance productivity. The updates also introduce BMC AMI Digital Certificate Management for automated security and Control-M Archive Service for hybrid cloud orchestration. These innovations position BMC as a leader in integrating AI with mainframe technology.
BMC Introduces AI-Powered Innovations for Mainframe Operations
BMC Software has launched AI-powered innovations for its mainframe platform, enhancing tools like BMC AMI zAdviser Enterprise and BMC AMI Assistant. These updates aim to bridge the mainframe skills gap by embedding AI into operational workflows, providing contextual insights, and automating tasks such as SSL/TLS certificate management. The Control-M platform also gains new archiving capabilities for compliance and auditing.
BMC Expands AI-Powered Mainframe Solutions
BMC Software has introduced new AI-driven features for its mainframe solutions, including the BMC AMI zAdviser Enterprise Application Analysis and BMC AMI Digital Certificate Management. These innovations aim to address the mainframe skills gap by embedding AI to enhance application performance insights and automate certificate management, ensuring operational resilience and compliance.
BMC Expands AI-Powered Mainframe Solutions
BMC Software has introduced new AI-powered mainframe solutions to address the skills gap as experienced professionals retire. Key innovations include the BMC AMI zAdviser Enterprise Application Analysis for productivity insights and the BMC AMI Digital Certificate Management solution for automated certificate management. These tools enhance application performance analysis and security, ensuring mainframe resilience in AI-driven enterprises.
BMC Software, Inc. Profile
Company Name
BMC Software, Inc.
Company Website
https://www.bmc.com/HQ Location
Houston, TX
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