Track-It! Overview
Track-It! is IT help desk software for managing tickets, change requests, knowledge base, and IT assets. It is designed for help desks and service desks.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Track-It!.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using Track-It!.
Track-It! Use-Cases and Business Priorities: Customer Satisfaction Data
Track-It! works with different mediums / channels such as E-Mail. Website. Phone Calls etc.
Track-It!'s features include Ticketing, Dashboard, Personalization, etc. and Track-It! support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Track-It! analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Keeping up with help desk tickets Ease of use and trainability..." Peer review by Joseph H.
Peer review evidence (same sources as the product rating summary)
"...The reason for the drop in call volume has to do with the ease of sending in help desk tickets to our department...." Peer review by Jamie King
"...The ability to track customer issues and build a knowledge base...." Peer review by Administrator
"...The solution was pretty easy to setup and configure and TrackIT seems to provide all of the functionality that we need: -being able to generate tickets and monitor different email accounts and have them assigned to different techs depending on the email address used -ability to maintain a solutions page for closed out tickets for future reference -detailed configurations for different aspects of the ticket: estimated resolution dates, severity, ability to change/re-assign tech to tickets, etc...." Peer review by Hans H., Insurance
Track-It!, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Track-It!
Top Industries
- Information Technology and Services
- Education
- Manufacturing
Popular in
- Mid Market
- Enterprise
- Small Business
Track-It! is popular in Information Technology And Services, Education, and Manufacturing and is widely used by Mid Market, Enterprise, and Small Business.
Track-It! Customer wins, Customer success stories, Case studies
How efficiently Does Track-It! manage your Helpdesk Management?
What solutions does Track-It! provide for Knowledge Management?
How does Track-It! facilitate License Management?
What solutions does Track-It! provide for Engagement Management?
11 buyers and buying teams have used Cuspera to assess how well Track-It! solved their Help Desk needs. Cuspera uses 828 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Brihanmumbai Municipal Corporation - Public Healthcare - Very Large
Fractal's Vaidya.ai Powers BMC Health AI Chatbot on WhatsApp for ...
The Hershey Company - Consumer Goods - Very Large
Duke Energy - Utilities - Very Large
Large telecommunications company - Telecommunications - Very Large
Track-It! 2018 - Configuring Email
Frequently Asked Questions (FAQ)
What buyers ask before choosing Track-It!
What is Track-It! used for?
What are the top features of Track-It!?
Who uses Track-It!?
What are Track-It! alternatives?
Where is Track-It! located?
Peers used Track-It! for helpdesk management and knowledge management
Track-It! Competitors
Track-It! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (102) |
Software Failure Risk Guidance
?for Track-It!
Overall Risk Meter
Top Failure Risks for Track-It!
BMC Software, Inc. News
BMC Achieves the AWS AI Competency
BMC has achieved the AWS AI Competency, recognizing its Control-M solution for AI-powered capabilities like intelligent automation and workflow orchestration on AWS. This competency highlights BMC's expertise in integrating with AWS technologies, such as Amazon Bedrock, to enhance AI, data, and application workflows. The Control-M SaaS platform, now available in multiple AWS regions, supports enterprises in operationalizing AI at scale.
BMC Achieves AWS AI Competency Status
BMC has achieved the AWS AI Competency status, recognizing its ability to help customers advance AI services and infrastructure. This designation highlights BMC's solutions' reliability, security, and scalability, particularly with integrations involving Amazon Bedrock and other AWS technologies.
BMC Named a Leader for the Third Consecutive Year in the 2026 Gartner ...
BMC has been named a Leader in the 2026 Gartner Magic Quadrant for Service Orchestration and Automation Platforms, marking its third consecutive year in this position. BMC's Control-M platform, recognized for its ability to execute, integrates AI to enhance enterprise workflow orchestration, offering solutions for data integrity, compliance, and AI-driven automation.
BMC Lands Challenger Spot in Inaugural Gartner AI Code Modernization ...
BMC Software has been named a Challenger in the 2026 Gartner Magic Quadrant for AI-Augmented Code Modernization. BMC AMI DevX is recognized for its AI integration into mainframe environments, reducing risk and accelerating modernization. This positions BMC as a key player in the market for AI-driven solutions to modernize legacy systems.
BMC Software, Inc. Profile
Company Name
Company Website
https://www.helixops.ai/HQ Location
Houston, TX
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