Trailhead Overview

Trailhead is an engaging platform for learning Salesforce. Trails are available for admins, users, and developers.

Use Cases

Customers recommend Onboarding, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Trailhead.

Other use cases:

  • Courses & Assessment
  • Collaboration
  • Workflow Management
  • Account Management
  • Helpdesk Management
  • Advertisement
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Trailhead.

Other priorities:

  • Acquire Customers
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Grow Market Share
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Visibility
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Improve ROI
See all business priorities See less business priorities

Trailhead Use-Cases and Business Priorities: Customer Satisfaction Data

Trailhead works with different mediums / channels such as Mobile. and E-Mail.

Trailhead's features include Personalization, Gamification, Dashboard, etc. and Trailhead support capabilities include Chat Support, Email Support, Phone Support, etc. also Trailhead analytics capabilities include Custom Reports, and Analytics.

Trailhead, Looop by 360Learning, Kahoot!, Skilljar, Academy Of Mine, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Trailhead Customer wins, Customer success stories, Case studies

How can Trailhead enhance your Onboarding process?

What makes Trailhead ideal for Engagement Management?

What benefits does Trailhead offer for Sending & Publishing Communications?

What makes Trailhead ideal for Courses & Assessment?

What makes Trailhead ideal for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Trailhead solved their Learning Management System needs. Cuspera uses 1477 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

 

London Enterprises Accelerate AI-Driven CRM Adoption with Salesforce Agentforce - London Daily News

London enterprises are adopting Salesforce Agentforce to enhance AI-driven CRM capabilities, focusing on intelligent customer engagement and operational efficiency. Salesforce Agentforce integrates A...I into CRM workflows, offering intelligent automation, predictive insights, and conversational AI. This adoption aims to improve customer experience, increase sales effectiveness, and reduce operational friction, positioning businesses to better adapt to changing customer behaviors.

Read on →
 

Salesforce (CRM) Is Down 6.9% After Winning $5.6 Billion Army AI Deal Has The Bull Case Changed - simplywall.st

Salesforce's Computable Insights subsidiary secured a 10-year, $5.6 billion contract with the U.S. Army to modernize data, cloud, and AI systems. This contract, alongside the EMBERPOINT wildfire mana...gement venture, positions Salesforce's Agentforce and Missionforce platforms as critical infrastructure for military and public safety operations, extending beyond its CRM roots.

Read on →
 

Rathbones drops 45m tech project for Salesforce CRM - Citywire

Rathbones has replaced InvestCloud with Salesforce for a significant software contract, enhancing their client lifecycle and customer relationship management services. This expanded partnership marks... a strategic shift for the 115bn wealth manager, following a 45m investment in InvestCloud's solution less than two years ago.

Read on →

Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

Read on →

DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

Read on →

BACA Systems - Manufacturing

Einstein 1 Sales helped BACA Systems double sales productivity. The company used Salesforce Data Cloud and AI to automate sales tasks and improve email engagement. AppExchange integrations cut delive...ry errors and saved 15 workdays per month. Flow Builder enabled fast, no-code automation for licensing and operations. BACA Systems now manages all sales and admin tasks in Salesforce, boosting efficiency and accuracy.

Read on →

Frequently Asked Questions(FAQ)

for Trailhead

What is Trailhead used for?

Trailhead is a Learning Management System Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Onboarding, Engagement Management and Sending & Publishing Communications .

What are the top features of Trailhead?

Personalization, Gamification and Dashboard are some of the top features of Trailhead.

What are Trailhead alternatives?

Looop By 360Learning, Kahoot!, Skilljar and Academy Of Mine are popular alternatives for Trailhead.

Where is Trailhead located?

Trailhead is headquartered at 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States.
lightning

Peers used Trailhead for onboarding and engagement management

Trailhead Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (26)
Custom Reports

4.36/5 ★

Read Reviews (159)
Analytics

4.36/5 ★

Read Reviews (63)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (26)
Custom Reports

4.36/5 ★

Read Reviews (159)
Analytics

4.36/5 ★

Read Reviews (63)

Trailhead Integrations

Trailhead integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.83/5 ★

Read Reviews (106)
Data Export

3.73/5 ★

Read Reviews (57)

Few API Integrations for Trailhead

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Trailhead

Overall Risk Meter

Low Medium High

Top Failure Risks for Trailhead

Salesforce, Inc. News

Partnership

Meralco, Salesforce Mark Decade-Long Partnership with Renewed Commitment to Enhance Customer Experience with Innovation - Daily Tribune

Salesforce and Meralco have renewed their decade-long partnership to enhance customer experience through innovation. The collaboration focuses on leveraging Salesforce's technology to support Meralco's digital transformation and grid modernization efforts, aiming to improve operational efficiency and customer satisfaction.

Read more →
Financial

Salesforce Announces Timing of its Fourth Quarter and Full Year Fiscal 2026 Results Conference Call - marketscreener.com

Salesforce will release its fourth quarter and full year fiscal 2025 results on February 26, 2025, after market close, followed by a conference call to discuss the financial outcomes.

Read more →
Partnership

KPIT Deploys Vehicle Relationship Management Solution on Salesforce Platform - Autocar Professional

KPIT Technologies has formed a strategic partnership with Salesforce to deploy its Vehicle Relationship Management solution on Salesforce's AI-powered CRM platform. This collaboration aims to enhance aftersales transformation for global automotive OEMs and mobility providers by integrating customer and vehicle data. The solution, running on Salesforce's Agentforce 360 for Automotive, will streamline processes like software updates and predictive maintenance, aiming to improve operational efficiency and customer satisfaction in the automotive industry.

Read more →
Product

Salesforce Earns CMMC Level 2 Certification

Salesforce has achieved the Cybersecurity Maturity Model Certification (CMMC) Level 2 for its Public Sector Enclave, enhancing its credibility with national security and public sector clients. This certification, held by fewer than 400 organizations, underscores Salesforce's commitment to data security and compliance, aligning with federal standards like 48 CFR and NIST SP 800-171.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO