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Twilio Engage: Reviews, Testimonials and Expert Opinions
(1454)Build data-driven, personalized customer experiences that grow lifetime value
Top 29 Twilio Engage Alternatives : 2025
Hyland Governance
Information Governance Software
Alfresco RM excels in document and workflow management, making it a favorite in IT, education, and government sectors. It aids in increasing sales and improving customer relationships through its extensive support and integration capabilities. Twilio Engage focuses on engagement and advertising, thriving in customer acquisition and product marketing. Its strengths lie in analytics and communication management, appealing to enterprises across internet service and event sectors. ...
Openprise RevOps Performance Platform
Customer Data Platform to improve the performance of every go-to-market initiative.
Openprise RevOps focuses on data management with strong integrations and reporting capabilities, appealing to mid to large enterprises in the software and IT sectors. Twilio Engage excels in customer engagement and communication management, favored by large enterprises and spanning industries like internet and events services. Both products support operational efficiency and improved ROI, differentiating in core features and industry alignment. ...
mParticle
Customer data platform to simplify your customer data infrastructure
mParticle is a customer data platform that allows unifying customer data and connect it anywhere to improve marketing performance, enhance analytics, and transform the customer experience. It helps B2C brands deliver real-time customer experiences. ...
mParticle is designed to integrate and orchestrate the entire growth stack. Its platform collects user data through a variety of services and then unifies them into a single view for customers, as well as integrates and orchestrates data to deliver personalized, omnichannel customer experiences, enabling marketers to understand and address the entire buying process.
mParticle understands the entire digital journey, platform include Data infrastructure, Data-driven personalization, Data Quality, and Data Governance. Its features include Inputs, Filters, Audiences, Rules and transformations, IDSync, Data master, Data localization, CCPA compliance and more.
Tealium
Real-time customer data orchestration solutions and enterprise tag management to collect, unify and leverage their customer data
Tealium is a Customer Data Platform. Tealium is a company that provides a tag management system including analytics, advertising, and affiliate enterprise websites. The Company’s customer data platform comprises an enterprise tag management solution, omnichannel customer segmentation, action engine, and suite of rich data services, creating a vendor-neutral data foundation that spans web, mobile, offline and IoT. ...
Tealium universally collects customer data from any source including; websites, mobile applications, devices, kiosks, servers, files and more. It enables technology vendors, such as analytics and media services, from a central data collection hub. Users can use event specifications to assign required data elements for incoming event data. It can monitor live data flows, with insight into whether or not it meets the specification or needs attention. It helps to build insights and value directly into a portable and customer-centric data asset that can flow across tech stack and organization. It supports sending customer data to any end-point destination via many types of integration capabilities including tags, APIs and local storage for data layer enrichment.
Tealium streamlines the process of deployment. It helps to edit vendor tags and eases each developer's workload. Tealium has a data layer API that enables the remote management of the universal data object.
Mapp Intelligence
Customer intelligence and marketing analytics platform to turn data into insights, and insights into action
When comparing Mapp Intelligence and Twilio Engage, both offer robust customer data platform capabilities tailored to distinct operational scenarios. Mapp Intelligence emphasizes lead analytics and digital marketing, aligning well with mid-market and enterprise audiences. In contrast, Twilio Engage offers a broader communication management and advertisement suite, suitable for large enterprises and IT services. While both provide 24/7 support, Twilio Engage excels in social media integration, whereas Mapp Intelligence is adept at enhancing customer relationships through AI-powered analytics. ...
MarkLogic Data Hub Platform
The Single Platform that Unlocks Data Agility
Marklogic Data Hub Platform is a Data Integration platform for Enterprises . It is used in the Financial Services, Healthcare, Insurance and other Manufacturing Industries and Media It ...
It is powered by a NoSQL database which provides speed, flexibility and scalability and ensures security and data consistency.
Marklogic Data Hub Platform is built to work in any environment - hybrid, on-premises or cloud.
Amperity Customer Data Management
Customer Data Platform built for the needs of the enterprise
Amperity is a Customer Data Platform usable by Marketing, Analytics and IT teams. Amperity delivers a 360 degree customer insights view which can be used by these teams for personalising any customer interaction. ...
Amperity unifies all customer data and provides tools for getting predictive customer insights and analytics, customer segmentation and prioritization. Amperity provides tools for marketers to create and deliver customer-centric campaigns and measure performance.
In addition Amperity provides data security, designed and built-in to its software, and integrates with all the other marketing and analytics and other customer service tools in the organization
Hive Marketing Cloud
Customer Insight and Engagement Platform
Hive Marketing Cloud is a Customer Insight and Engagement Platform that enables marketers to increase the value of their customers through guided and personalised engagement across multiple channels and devices. ...
It accelerates marketing revenues by enabling them to deploy highly personalised, sophisticated, multi-channel marketing from a single technology platform surfacing all of their data for an improved, relevant customer experience that engages and converts. It collects and combines all of customer details, illustrated customer behaviour and leads to interesting segments, and drag and drop sequencing of messages, with each customer’s experience personalised based on their engagement.
Its capabilities include customer data platform, multichannel engagement, data intelligence, audience management, customer journey automation, and visual analytics. It integrates with salesforce,shopify, sugar CRM, Xero, Zoho CRM, Quickbooks online, Magento, Dynamics CRM and more.
Treasure Data
Customer Data Platform to drive outstanding customer experiences
Treasure Data a Customer Data Platform that brings together various customer data through online, offline, and even from IoT devices – to create individual customer profiles. It helps to increase ROI, sales & revenue. ...
It is used by the marketers, to reach the customers across devices to offer promotions based on time and context to push the customers to step into a physical store. It helps to understand customer behavior across devices, locations and time.
Treasure Data an enterprise-grade CDP that provides the complete information of the customers. It flexibly and securely ingests IoT data from any connected device or machine, correlates data from multiple data sources and leverage AI/ML-powered insights to act on custom insights and applications.
Reltio
Customer Data Platform to Power Connected Customer Experiences
Reltio shines in aiding businesses focused on segmentation and targeting with robust customer engagement capabilities, whereas Twilio Engage specializes in engagement management and advertisement, serving the communication-focused business goals. Reltio is a preferred choice for enterprises seeking to boost customer lifetime value and sales growth. In contrast, Twilio Engage attracts advertisers with its communication prowess and analytics strength. Support and industry usage differences highlight Reltio's dominance in software sectors, while Twilio Engage caters more to technology and service sectors. ...
Optimizely Data Platform
CDP assisting growing brands with relevance across the entire customer journey
Optimizely Data Platform (formerly Zaius) is a Customer Data Platform (CDP) for marketing, and service teams to accelerate customer revenue and loyalty. Optimizely Data Platform consolidates and ...
Optimizely Data Platform comes with a built-in Customer Data Platform (CDP) which resolves data from across the ecosystem into a single view of the customer. With its intelligent marketing suite, marketers can orchestrate and automate real-time, behaviorally triggered messaging. This enables them to deliver relevant and effective marketing campaigns across devices and channels such as web, mobile, email, and social media.
Ascent360
Data Driven Marketing Platform that result in immediate returns and lifetime advocates
Ascent360 is a Customer Data Platform for B2C companies enabling businesses to grow revenue and create authentic relationships with prospects and customers.. Ascent360 features 3 main modules - ...
The Humanize module enables insights into customer data for personalized campaigns guided by a playbook on running campaigns, and data segmentation. The Realize module provides tools for automated omni-channel campaigns, revenue attribution, and Reporting and Analytics for insights on business performance and ROI
Tealium Audiencestream CDP
Customer Data Platform to Understand and Engage Your Customers in Real Time
Tealium Audiencestream CDP is a Customer data platform that provides unified customer data and real-time audience engagement. It can be deployed in enterprises across various industries for use by the Marketing, Customer Experience, and Business Intelligence teams. ...
Tealium Audiencestream CDP features includes a tool that can create comprehensive and actionable customer profiles out of visitor information from various sources, such as IoT, servers, kiosks etc. The data can be used for deriving customer value, or study customer behaviour or can be used to create audiences.
The software integrates with the business systems for CRM, Marketing automation, emails, online ads and more. Tealium Audiencestream CDP is equipped with tools and machine learning technology that can provide insights from the customer data enabling it to be available across all the integrated systems.
Similarweb
SimilarWeb | Website Traffic Statistics & Market Intelligence
SimilarWeb is a business intelligence and analytics platform for marketing, sales, research and investment teams to help make better decisions. It primarily helps with analyzing conversation, ...
It comes with multidimensional approach, leveraging four primary data sources including Global Panel Data Data Partnerships Public Data Sources Direct Measurement Data.
Leadspace Customer Data Platform
Customer Data Platform to drive personalized customer engagement with industry-leading data & AI
Leadspace Customer Data Platform excels in supporting enterprise-level operations with capabilities focused on lead enrichment and analytics, whereas Twilio Engage shines with strong engagement management and communication features, ideal for mid-sized and large enterprises looking to enhance customer relationships. Leadspace's strengths lie in areas like ABM and customer analytics, making it suitable for tech industries. Twilio Engage offers robust support and diverse integration, appealing to businesses needing dynamic engagement solutions across digital channels. ...
FullContact
Identity Resolution & Data Insights Solutions
FullContact is a privacy-safe identity resolution solution that provides personalized connections between people and brands. It empowers brands to improve their customer experience and authentically engage with consumers. ...
It provides a smart, cloud-based address book for users, transforming partial identities into complete profiles to connect with prospects and capture audience insights. It enables brands and marketing platforms to resolve and enrich contact records for enhanced customer experience and authentic customer engagement. It delivers the capabilities needed to create tailored customer experiences by unifying data and applying insights at the moments that matter.
Key features include API, build social profiles, multiple contact attributes, contact database, data synchronization, secure data storage, real-time updates, activity logging, contact history, mobile integration, data enrichment, social media integration, email integration, contact info from email signatures, contacts from business cards, CRM integration and more.
Optimove
Relationship Marketing Hub that help marketers drive growth by transforming customer data into actionable insights
Optimove is a Relationship Marketing Software as a service platform that drives measurable growth through targeted campaigns, measurement and optimization. It is suited for enterprises looking to use intelligent communications to understand and impact customer behavior. ...
It features Micro-segmentation, theme-guided analytics, single customer view, dynamic customer journeys, cross-channel campaign automation, behavior-triggered interaction, test vs control, self-optimizing campaigns and autonomous insight generation.
It allows to gain access to customer data, discover insights and identify customer engagement opportunities. It helps to plan, design and organize cross-channel journey unique to every customer. It helps to measure incremental impact of your campaigns and strategies and predict customer behavior. It provides deep customer insight and bridges gap between data science and marketing with actionable insights for continuous optimization of customer communications.
Leadboxer Lead Generation
Lead and customer intelligence platform that automatically identify website visitors
Leadboxer Lead Generation is focused on new lead generation and enhancing sales, ideal for large enterprises with a strong IT and media presence. Twilio Engage emphasizes engagement management and customer relationship enhancement, catering to a broader range of company sizes with diverse industry applications. Both offer robust analytics and integration capabilities, but differ in support preferences, reflecting their varied operational alignments and strategic foci in the customer data platform domain. ...
NGDATA
Customer Data Platform driving engagement with the customers and build more successful relationships
NGDATA, founded in 2012, lets you better engage with your customers. Our Intelligent Engagement Platform (IEP) builds sophisticated customer data profiles (Customer DNATM) and drives truly personalized customer experiences through real-time interaction management. With capabilities beyond a standard Customer Data Platform, NGDATA boosts commercial success for all clients by increasing customer lifetime value, reducing churn and lowering cost per conversion. ...
NGDATA’s IEP has in-built analytics, AI-powered capabilities, and decisioning formulas. This unique combination identifies opportunities and proactively and accurately automates individual customer engagements at scale, via the most relevant channel. All this is underpinned with Customer DNATM creating rich, multi-attribute profiles, including device data, enabling businesses to develop a deeper understanding of their customers. And the intuitive user interface makes it easy for business users to utilize the platform while IT and analytics retain oversight and control.
NGDATA makes big data small and beautiful and is dedicated to facilitating economic gains for all clients. A strong emphasis on engagement-based tracking and reporting, coupled with a range of scalable out-of-the-box solutions gives immediate and rewarding results.
Blueshift
Customer Data Platform that activates data across the entire omnichannel customer journey
Blueshift is a Customer Data Platform including Multi Channel activation. Emails, Mobile Push, SMS, Personalized web experiences, Conversational marketing and Audience Ad targeting are some of the channels used for customer conversion campaigns. ...
Blueshift provides a complete 360 degree profile of every customer which can be activated whenever needed for making customer conversations or multi-channel campaigns. Blueshift enables Predictive Intelligence through marketer accessible AI, which ensures that the right customer is allocated to the right channel all the time. Customer segmentation is dynamically updated based on the latest customer activity.
Blueshift provides the tools for Multi-channel campaigns that include simplified user interface, quick launch of campaigns with available templates that can be customized and tools for analysing ROI.
Squirro
Customer Insights Platform for Enterprise Success
Twilio Engage and Squirro are both powerful Customer Data Platforms, each excelling in distinct areas. Twilio Engage stands out for businesses aiming to enhance customer relationships with robust analytics and integration features, suited for large enterprises. Squirro offers specialized AI-powered tools, appealing to mid-market firms in banking, focusing on social media and lead generation. Both platforms offer comprehensive support options but cater to differing industry needs and user segments. ...
Salesforce Connect
Data Synchronization with Salesforce Connect - Salesforce.com
Salesforce Connect enables integration and access to data from other Salesforce orgs and external sources with ease. Point-and-click simplicity is provided for seamless data management.
Stratifyd
Augmented Intelligence Platform to deliver real-time insights to the people who need them
Stratifyd and Twilio Engage cater to distinct user needs within the Customer Data Platform category. Stratifyd excels in refining customer feedback, call management, and social media analysis for mid-sized and enterprise markets, emphasizing AI-driven insights and 24/7 support. Twilio Engage focuses on managing customer engagement, competitive intelligence, and marketing efforts, particularly benefiting larger enterprises, by offering robust migration support and broad integration capabilities. Both aim to enhance customer relationships and adapt to various user needs. ...
Lytics CDP
Customer Data Platform to understand what your customers really want
Lytics CDP is a real-time customer data platform (CDP) that helps organizations create a single view of their customers. It helps to enhance customer relationships and improve brand engagement. ...
Lytics helps to collect and normalize anonymous and known user profiles automatically to build unique, unified customer profiles, understand the customer, deliver relevant experiences, and drive results.
Some of the features on Lytics include unifying data in real-time to activate relevant campaigns, deliver the right message to the right audience at the right time in the right channel, increasing customer engagement across marketing channels to drive ROI, understand customer behaviors to reduce bounce rates and many more.
NectarOM
Automated Consumer Engagement Platform to communicate highly personalized messaging
NectarOM is a powerful data management platform (DMP) that allows users to centralize collected omnichannel data in a single database environment. It helps leading brands create a 360-degree view of their customers to grow their customer satisfaction, loyalty, and revenue via targeted marketing. It was built to meet the needs of Enterprises looking to build, operate, and scale their personalization function – end-to-end. ...
NectarOM automatically organizes and updates 360° customer profiles in real-time with new information about sales, customer interactions, and buyer preferences across multiple channels. Its sophisticated customer intelligence will provide a solid foundation of actionable information, giving the insights needed to make data-backed business decisions and achieve unique marketing goals.
NectarOM features include Data Management, Access to processed data, 360-degree customer profiles, Analytics/reporting, Segmentation and Targeting, Omnichannel automation, Website visitor click-tracking, Personalized service and more. The platform is flexible to easily integrate with existing systems and processes to ensure a breakthrough ROI.
CardinalCommerce
CardinalCommerce - for Intelligent Payment Authentication ...
CardinalCommerce provides intelligent payment authentication products for merchants and issuers. Digital transactions are securely authenticated by their global solutions.
Tamr
Tamr Inc.: Tamr Agile Data Unification and Management ...
Tamr is an Enterprise data mastering platform that combines machine learning-based models, rules, and human feedback to quickly and easily publish accurate, up-to-date enterprise data. It helps to improve visibility to organization's data operations and accelerates business outcomes through data-driven insights. ...
Tamr combines machine learning software with data science expertise to provide accurate analysis. Tamr combines disparate data sources across the enterprise and maps differing data schemas to create a unified view of highly variable data sets. Tamr has open API based architecture to integrate organization's data eco-system. It provides data categorization through human guided machine learning platform through active learning. It analyses data sources by applying advanced algorithms and machine learning to connect and curate attributes and records.
RecordSure
Speech and Document Analytics for financial organisations and regulation-driven industries
Recordsure’s ReviewAI speech and document analytics enable 100% oversight and efficient monitoring. Firms benefit from comprehensive evidencing of outcomes.
Airbyte
Open Data Movement Platform
Twilio Engage stands out with a focus on a wide array of capabilities, from engagement and advertisement to competitive intelligence, designed primarily for larger enterprises across Internet and IT services. Its features, particularly custom reports and analytics, support strategic customer relationship enhancement. Conversely, Grouparoo offers a streamlined suite of capabilities centering around workflow and contact management. This product leans towards smaller operational setups, with fewer specified industries, yet it remains highly adaptable with its strong integration offerings and data handling features. ...
