Twilio Engage Overview
Twilio Engage empowers marketers to create personalized omnichannel campaigns. It enhances customer acquisition, conversion, and retention for brand growth.
Use Cases
Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Twilio Engage.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Engage.
Twilio Engage Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Engage works with different mediums / channels such as Social Media. Facebook. Website etc.
Twilio Engage's features include Personalization, Micro Customer Segmenting, Ticketing, etc. and Twilio Engage support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Twilio Engage analytics capabilities include Analytics, and Custom Reports.
Reviews
"with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience." - Zalora
Twilio Engage, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Engage
Top Industries
- Internet
- Information Technology and Services
- Events Services
Popular in
- Small Business
- Mid Market
- Enterprise
Twilio Engage is popular in Internet, Information Technology And Services, and Events Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Twilio Engage Use Cases
How does Twilio Engage address your Engagement Management Challenges?
What solutions does Twilio Engage provide for Advertisement?
What makes Twilio Engage ideal for Communication Management?
What benefits does Twilio Engage offer for Competitive Intelligence?
How does Twilio Engage facilitate Products & Pricelist Management?
11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora |
|
With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner. |
|
With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zalora |
with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora |
|
Rasmus Nilsson Paid Marketing Manager Veo Technologies |
With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner. |
|
Jordan Dietch VP of Product Management, CraftJack |
With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch |
Case Studies
CASE STUDY St. Luke’s
CASE STUDY Instacart
CASE STUDY CPG Europe
CASE STUDY Vivino
CASE STUDY Wise
CASE STUDY inDrive
Frequently Asked Questions(FAQ)
for Twilio Engage
What is Twilio Engage?
Twilio Engage is the marketing solution that combines the power of a native customer data platform (CDP) and native multichannel in order to enable businesses to deliver data-driven personalization and promote efficient growth.
What is Twilio Engage used for?
What are the top features of Twilio Engage?
Who uses Twilio Engage?
What are Twilio Engage alternatives?
Where is Twilio Engage located?
Peers used Twilio Engage for engagement management and advertisement
Twilio Engage Competitors
Twilio Engage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (188) |
| Custom Reports | Read Reviews (234) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (188) |
| Custom Reports | Read Reviews (234) |
Twilio Engage Integrations
Twilio Engage integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Engage
Software Failure Risk Guidance
?for Twilio Engage
Overall Risk Meter
Top Failure Risks for Twilio Engage
Twilio Inc. News
Twilio Announces Global Availability Of RCS Services, Encourages Interactive And Safe ...
Twilio has launched its Rich Communication Services (RCS) globally, enhancing business interactions with feature-rich, verified messaging. This service, integrated with Twilio's platform, allows brands to send interactive messages, improving customer engagement and trust. The launch, supported by Google, marks a significant shift in business communication, offering a seamless, secure channel for various customer interactions.
Build an AI Voice Assistant with Twilio Voice, OpenAIs Realtime API, and Python
Twilio has released a tutorial on building an AI voice assistant using Twilio Voice, OpenAI's Realtime API, and Python. The project involves setting up a Twilio Media Stream server to process audio from phone calls, utilizing OpenAI's API for real-time responses. This integration enables fluid AI conversations, enhancing user interaction with speech-to-speech functionality.
Build Multimodal Conversational AI Experiences with Twilio and the OpenAI Realtime API
Twilio and OpenAI have collaborated to integrate OpenAI's Realtime API with Twilio's Voice API, enabling the creation of advanced multimodal conversational AI experiences. This integration allows developers to build AI voice assistants with enhanced capabilities like sentiment analysis and live translation. Twilio has released tutorials and sample applications to facilitate the use of this technology, highlighting the potential for improved customer interactions.
Twilio Announces General Availability of Rich Communication Services to Transform ...
Twilio has announced the global availability of its Rich Communication Services (RCS), enhancing business messaging with branded, interactive features. This service allows brands to send verified messages with rich media, improving customer trust and engagement. Existing Twilio customers can upgrade without code changes, while new customers can integrate SMS and RCS through a single API. The service is available across 20+ countries and 55+ carriers.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
