Twilio Engage Overview

Twilio Engage empowers marketers to create personalized omnichannel campaigns. It enhances customer acquisition, conversion, and retention for brand growth.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Twilio Engage.

Other use cases:

  • Competitive Intelligence
  • Products & Pricelist Management
  • Product Marketing
  • Training & Onboarding
  • Campaign Management
  • Contract Management
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Engage.

Other priorities:

  • Launch New Products
  • Improve ROI
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Visibility
  • Improve Internal Communications
See all business priorities See less business priorities

Twilio Engage Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Engage works with different mediums / channels such as Social Media. Facebook. Website etc.

Twilio Engage's features include Personalization, Micro Customer Segmenting, Ticketing, etc. and Twilio Engage support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Twilio Engage analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re workin...g towards gaining a complete picture of how people within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner." - Rasmus Nilsson

Twilio Engage, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Engage

Top Industries

  • Internet
  • Information Technology and Services
  • Events Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio Engage is popular in Internet, Information Technology And Services, and Events Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Twilio Engage Use Cases

What solutions does Twilio Engage provide for Engagement Management?

How can Twilio Engage optimize your Communication Management Workflow?

Why is Twilio Engage the best choice for Competitive Intelligence?

How can Twilio Engage enhance your Products & Pricelist Management process?

44+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
Twilio Engage testimonial

Zalora

with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora
Twilio Engage testimonial

Regan McGregor

Senior Growth Marketing Manager

Vervoe

We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. Testimonial By Regan McGregor
CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
Twilio Engage testimonial

Zalora

with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora
Twilio Engage testimonial

Regan McGregor

Senior Growth Marketing Manager

Vervoe

We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. Testimonial By Regan McGregor

Case Studies

Education

CASE STUDY Duolingo

Twilio Verify helped Duolingo improve app engagement. Duolingo used Twilio's two-factor authentication to make user sign-in more secure. This solution helped keep users' accounts safe. As a result, m...ore users stayed active on the app. Duolingo saw better engagement from its users.

Internet

CASE STUDY Reddit

Twilio Verify helps Reddit make user authentication easy. Reddit uses Twilio to manage two-factor authentication and passwordless login. This makes it simple for users to sign in and stay secure. Twi...lio's solution helps Reddit protect accounts and reduce fraud. Users get a smooth and safe login experience.

Transportation/Trucking/Railroad

CASE STUDY Lime

Twilio Verify helps Lime stop fraud. Lime uses Twilio Verify for two-factor authentication. This keeps Lime's users safe. The solution blocks fake accounts and fraud. Lime can focus on growth and ser...vice. Twilio Verify makes Lime's platform more secure.

Hospitality

CASE STUDY Resy

Twilio Messaging helps Resy connect restaurants and diners. Resy uses Twilio to send and receive messages. This makes communication fast and easy. Restaurants can reach diners quickly. Diners get upd...ates and confirmations. This improves the dining experience for everyone.

Hospitality

CASE STUDY Vacasa

Twilio helped Vacasa run personalized marketing campaigns. Vacasa used Twilio to reach more customers with targeted messages. This led to three times more bookings. The campaigns were tailored to eac...h guest. Vacasa improved engagement and increased revenue with Twilio's platform.

Financial Services

CASE STUDY Stripe

Stripe uses Twilio Verify to make sure millions of users are verified easily and reliably. Stripe needed a way to confirm user identities to prevent fraud. Twilio Verify gave Stripe a global, multich...annel solution for user authentication. This helped Stripe keep its platform secure and user-friendly for customers around the world.

Frequently Asked Questions(FAQ)

for Twilio Engage

What is Twilio Engage?

Twilio Engage is the marketing solution that combines the power of a native customer data platform (CDP) and native multichannel in order to enable businesses to deliver data-driven personalization and promote efficient growth.

What is Twilio Engage used for?

Twilio Engage is a Customer Data Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Communication Management .

What are the top features of Twilio Engage?

Personalization, Micro customer segmenting and Ticketing are some of the top features of Twilio Engage.

Who uses Twilio Engage?

Twilio Engage is used by Internet, Information Technology And Services and Events Services among other industries.

What are Twilio Engage alternatives?

Hyland Governance, Openprise RevOps Performance Platform, MParticle and Tealium are popular alternatives for Twilio Engage.

Where is Twilio Engage located?

Twilio Engage is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio Engage for engagement management and advertisement

Twilio Engage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.07/5

Read Reviews (1)
Analytics

4.56/5

Read Reviews (188)
Custom Reports

4.45/5

Read Reviews (234)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.07/5

Read Reviews (1)
Analytics

4.56/5

Read Reviews (188)
Custom Reports

4.45/5

Read Reviews (234)

Twilio Engage Integrations

Twilio Engage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Twilio Engage

Software Failure Risk Guidance

?

for Twilio Engage

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Engage

Twilio Inc. News

Product

Twilio Expands Platform Capabilities with General Availability of Real-Time Personalization ...

Twilio has announced the general availability of several platform enhancements, including Event Triggered Journeys in Twilio Engage, Data Residency for Email in Europe, and WhatsApp Business Calling. These updates aim to enhance real-time personalization, data control, and customer engagement, leveraging AI and data integration. Twilio Segment's architecture supports dynamic customer interactions and compliance with regional data regulations.

Financial

Twilio to Announce Second Quarter 2025 Results on August 7, 2025 - GuruFocus

Twilio will announce its Q2 2025 financial results on August 7, 2025, followed by a conference call to discuss the outcomes.

Product

Twilio Inc (TWLO) Unveils New Innovations to Enhance Customer Engagement - GuruFocus

Twilio has launched new features, including Event Triggered Journeys, Data Residency for Email (EU), and WhatsApp Business Calling, to enhance customer engagement. These innovations, released on October 25, 2023, aim to improve personalization, security, and compliance, positioning Twilio as a leader in customer engagement solutions.

Partnership

PayJunction launches AI-driven voice payments powered by Twilio

PayJunction has launched AI-driven voice payments powered by Twilio's customer engagement platform. This integration allows businesses to automate phone payment operations using AI-driven Interactive Voice Response (IVR) solutions, enhancing efficiency and reducing manual errors. The collaboration enables merchants to scale operations without increasing PCI scope, offering tailored pricing and robust features.

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO