Twilio Engage Overview

Twilio Engage empowers marketers to create personalized omnichannel campaigns. It enhances customer acquisition, conversion, and retention for brand growth.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Twilio Engage.

Other use cases:

  • Competitive Intelligence
  • Products & Pricelist Management
  • Product Marketing
  • Training & Onboarding
  • Campaign Management
  • Contract Management
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Engage.

Other priorities:

  • Launch New Products
  • Improve ROI
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Visibility
  • Improve Internal Communications
See all business priorities See less business priorities

Twilio Engage Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Engage works with different mediums / channels such as Social Media. Facebook. Website etc.

Twilio Engage's features include Personalization, Micro Customer Segmenting, Ticketing, etc. and Twilio Engage support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Twilio Engage analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re workin...g towards gaining a complete picture of how people within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner." - Rasmus Nilsson

Twilio Engage, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Engage

Top Industries

  • Internet
  • Information Technology and Services
  • Events Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio Engage is popular in Internet, Information Technology And Services, and Events Services and is widely used by Small Business, Mid Market, and Enterprise.

Twilio Engage Customer wins, Customer success stories, Case studies

How does Twilio Engage facilitate Engagement Management?

How can Twilio Engage optimize your Communication Management Workflow?

How does Twilio Engage address your Competitive Intelligence Challenges?

Why is Twilio Engage the best choice for Products & Pricelist Management?

11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
Twilio Engage testimonial

Zalora

with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora
Twilio Engage testimonial

Jordan Dietch

VP of Product Management,

CraftJack

With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch
CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
Twilio Engage testimonial

Zalora

with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora
Twilio Engage testimonial

Jordan Dietch

VP of Product Management,

CraftJack

With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch
 

Toyota Connected wins the race toward innovation with Twilio Flex

Toyota Connected North America (TCNA) has successfully implemented Twilio Flex to enhance its Drivelink telematics platform, improving customer and agent experiences. The integration has led to a 13%... reduction in after-call work and an 18% decrease in average monthly handle time. Twilio Flex's flexibility allows TCNA to innovate quickly, providing seamless customer service and future-proofing their technology.

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Intuit continues powering prosperity around the world with the help of Twilio Verify

Intuit expanded its global SMS verification capabilities by implementing Twilio Verify in over 200 countries within three months. This partnership enhanced Intuit's ability to provide secure and effi...cient authentication, achieving a 94% deliverability rate. Twilio Verify offered speed, compliance, scalability, and operational efficiency, supporting Intuit's mission to deliver financial prosperity worldwide.

Read on →
 

Televox Expands RCS Messaging with Twilio to Enhance Customer Engagement in ...

Televox, part of WestCX, has expanded its use of Twilio's Rich Communication Services (RCS) to enhance customer engagement in regulated industries. This deployment allows organizations to deliver sec...ure, branded, and interactive messages, improving conversion and response rates. Twilio's global messaging infrastructure supports these efforts, ensuring reliable delivery and compliance in sectors like healthcare.

Read on →

Nubank - Banking

Nubank uses Twilio to lead the digital-first era of banking. They wanted to improve customer engagement and support. Twilio helped Nubank connect with customers on digital channels. This made banking... easier and more secure for users. Nubank now delivers better service and faster support with Twilio.

Read on →

St. Luke’s - Hospital & Health Care

Twilio helped St. Luke’s automate their 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system.... This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.

Read on →

Cleveland Clinic - Hospital & Health Care

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Read on →

Frequently Asked Questions(FAQ)

for Twilio Engage

What is Twilio Engage?

Twilio Engage is the marketing solution that combines the power of a native customer data platform (CDP) and native multichannel in order to enable businesses to deliver data-driven personalization and promote efficient growth.

What is Twilio Engage used for?

Twilio Engage is a Customer Data Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Communication Management .

What are the top features of Twilio Engage?

Personalization, Micro customer segmenting and Ticketing are some of the top features of Twilio Engage.

Who uses Twilio Engage?

Twilio Engage is used by Internet, Information Technology And Services and Events Services among other industries.

What are Twilio Engage alternatives?

Hyland Governance, Openprise RevOps Performance Platform, MParticle and Tealium are popular alternatives for Twilio Engage.

Where is Twilio Engage located?

Twilio Engage is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio Engage for engagement management and advertisement

Twilio Engage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.07/5

Read Reviews (1)
Analytics

4.56/5

Read Reviews (188)
Custom Reports

4.45/5

Read Reviews (234)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.07/5

Read Reviews (1)
Analytics

4.56/5

Read Reviews (188)
Custom Reports

4.45/5

Read Reviews (234)

Twilio Engage Integrations

Twilio Engage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Twilio Engage

Software Failure Risk Guidance

?

for Twilio Engage

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Engage

Twilio Inc. News

Partnership

Televox RCS messaging with Twilio to power regulated customer engagement

Televox integrates Twilio's RCS messaging to enhance regulated customer engagement, enabling secure and compliant communication for businesses.

Product

Twilio Expands Direct Messaging to All Major North American Operators

Twilio has expanded its direct messaging capabilities to include 10DLC and Toll-Free messaging connections with all major carriers in the U.S. and Canada. This makes Twilio the only CPaaS provider with such comprehensive coverage, enhancing onboarding speed, reliability, and compliance for its customers. The expansion aims to support businesses in achieving secure and efficient communication at scale.

Executive

Douglas A. Robinson joins Twilio (TWLO) board and files initial ...

Douglas A. Robinson has joined Twilio's board of directors, marking a significant executive-level change for the company.

Executive

Twilio Appoints Former Workday Co-President Doug Robinson to Board ...

Twilio has appointed Doug Robinson, former Co-President of Workday, to its Board of Directors. Robinson's extensive experience in scaling global organizations and overseeing go-to-market strategies aligns with Twilio's strategic goals, particularly in expanding its platform and enhancing its AI capabilities. This move underscores Twilio's commitment to growth and operational excellence in the AI-driven tech landscape.

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO