Twilio Engage Overview

Twilio Engage empowers marketers to create personalized omnichannel campaigns. It enhances customer acquisition, conversion, and retention for brand growth.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Twilio Engage.

Other use cases:

  • Competitive Intelligence
  • Products & Pricelist Management
  • Product Marketing
  • Training & Onboarding
  • Campaign Management
  • Contract Management
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Engage.

Other priorities:

  • Launch New Products
  • Improve ROI
  • Increase Customer Life Time Value
  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Visibility
  • Improve Internal Communications
See all business priorities See less business priorities

Twilio Engage Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Engage works with different mediums / channels such as Social Media. Facebook. Website etc.

Twilio Engage's features include Personalization, Micro Customer Segmenting, Ticketing, etc. and Twilio Engage support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Twilio Engage analytics capabilities include Analytics, and Custom Reports.

Reviews

"with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience." - Zalora

Twilio Engage, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Engage

Top Industries

  • Internet
  • Information Technology and Services
  • Events Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio Engage is popular in Internet, Information Technology And Services, and Events Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Twilio Engage Use Cases

How can Twilio Engage enhance your Engagement Management process?

How can Twilio Engage enhance your Communication Management process?

How does Twilio Engage address your Competitive Intelligence Challenges?

What makes Twilio Engage ideal for Products & Pricelist Management?

44+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Zalora

with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora
Twilio Engage testimonial

Jordan Dietch

VP of Product Management,

CraftJack

With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Zalora

with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora
Twilio Engage testimonial

Jordan Dietch

VP of Product Management,

CraftJack

With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson

Case Studies

Hospital & Health Care

CASE STUDY Cleveland Clinic

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Automotive

CASE STUDY Toyota Connected

Toyota Connected used Twilio Flex to improve their call center. They achieved a 13% reduction in after call work and an 18% decrease in monthly average handle time. This helped them serve over 6 mill...ion drivers with their Drivelink telematics platform. The platform offers features like roadside assistance and stolen vehicle locator.

Financial Services

CASE STUDY Intuit

Intuit uses Twilio Verify to enhance global SMS verification. They achieved 94% deliverability in over 200 countries within 3 months. Over 1 million SMS messages are sent daily. Intuit's strategy foc...uses on AI-driven solutions and expanding international markets.

Non-Profit Organization Management

CASE STUDY United Way

United Way used Twilio to improve their 211 network. They onboarded 3,000 agents. The network handles over 11 million calls a year. During COVID-19, call volume increased up to 8 times. Call times do...ubled from 4-6 minutes to 8-12 minutes.

Retail

CASE STUDY Shopify

Shopify uses Twilio SendGrid to help 1.7 million merchants with email marketing. They achieve a 99.5% delivery rate and 91.3% inbox placement rate. Shopify's email platform supports transactional not...ifications and marketing emails. Twilio SendGrid's tools help manage email deliverability and reputation.

Frequently Asked Questions(FAQ)

for Twilio Engage

What is Twilio Engage?

Twilio Engage is the marketing solution that combines the power of a native customer data platform (CDP) and native multichannel in order to enable businesses to deliver data-driven personalization and promote efficient growth.

What is Twilio Engage used for?

Twilio Engage is a Customer Data Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Communication Management .

What are the top features of Twilio Engage?

Personalization, Micro customer segmenting and Ticketing are some of the top features of Twilio Engage.

Who uses Twilio Engage?

Twilio Engage is used by Internet, Information Technology And Services and Events Services among other industries.

What are Twilio Engage alternatives?

Hyland Governance, Openprise RevOps Performance Platform, MParticle and Tealium are popular alternatives for Twilio Engage.

Where is Twilio Engage located?

Twilio Engage is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio Engage for engagement management and advertisement

Twilio Engage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.07/5 ★

Read Reviews (1)
Analytics

4.56/5 ★

Read Reviews (188)
Custom Reports

4.45/5 ★

Read Reviews (234)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.07/5 ★

Read Reviews (1)
Analytics

4.56/5 ★

Read Reviews (188)
Custom Reports

4.45/5 ★

Read Reviews (234)

Twilio Engage Integrations

Twilio Engage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.43/5 ★

Read Reviews (42)
Data Import

4.42/5 ★

Read Reviews (121)

Few API Integrations for Twilio Engage

Software Failure Risk Guidance

?

for Twilio Engage

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Engage

Twilio Inc. News

Partnership

Twilio, Orange Partner to Deliver Secure RCS Messaging in France - MarTech Cube

Twilio and Orange have formed a partnership to deliver secure RCS (Rich Communication Services) messaging in France. This collaboration aims to enhance mobile messaging security and engagement for French enterprises, leveraging Twilios cloud communications platform and Oranges mobile network capabilities.

Customer

Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment

Luisaviaroma, a leading fashion retailer, unified its customer data using Twilio Segment to overcome fragmented insights across web, mobile, and social channels. This enabled more precise marketing campaigns and optimized ad spend, resulting in improved return on ad spend (ROAS) on Meta platforms and greater operational efficiency.

Partnership

Twilio announces multi-year strategic partnership with Microsoft to 'accelerate ... - iTWire

Twilio has entered a multi-year strategic partnership with Microsoft to accelerate innovation in customer engagement solutions. The collaboration will leverage Microsoft Azure and AI technologies to enhance Twilio's communication APIs and customer data platform capabilities for enterprise clients.

Partnership

Twilio announces multi-year strategic partnership with Microsoft to accelerate conversational AI initiatives

Twilio and Microsoft have entered a multi-year strategic partnership to accelerate conversational AI initiatives. The collaboration will integrate Twilios customer engagement APIs with Microsoft Azures AI capabilities, enabling enterprises to build advanced, AI-powered communication solutions across channels such as SMS, voice, and email.

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO