Twilio Programmable SMS Overview

Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.

Use Cases

Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.

Other use cases:

  • Measuring Net Promoter Score
  • Onboarding
  • Relationship Management
  • Generation Of New Leads
  • Order Management
  • Products & Pricelist Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
See all business priorities See less business priorities

Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.

Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.

Reviews

"The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have." - John Federman

Twilio Programmable SMS, belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Programmable SMS

Top Industries

  • Internet
  • Transportation/Trucking/Railroad
  • Information Technology and Services

Popular in

Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by

Comprehensive Insights on Twilio Programmable SMS Use Cases

What makes Twilio Programmable SMS ideal for Engaging And Following Up?

What solutions does Twilio Programmable SMS provide for Sending & Publishing Communications?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

John Federman

CEO

JRNI

The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman
Twilio Programmable SMS testimonial

Max Armbruster

CEO

Talkpush

Twilio's customer service is an extension of our customer service, because we need to give data-supported answers to our clients. Testimonial By Max Armbruster
Twilio Programmable SMS testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable

Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham
CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

John Federman

CEO

JRNI

The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. Testimonial By John Federman
Twilio Programmable SMS testimonial

Max Armbruster

CEO

Talkpush

Twilio's customer service is an extension of our customer service, because we need to give data-supported answers to our clients. Testimonial By Max Armbruster
Twilio Programmable SMS testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable

Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham

Case Studies

COMPANY INDUSTRY CASE STUDIES
Twilio Programmable SMS case study
Internet
Internet
Case Study AIRBNB

AIRBNB streamlined the rental experience for 60M travellers worldwide

Read More
Twilio Programmable SMS case study
Internet
Internet
Case Study INSTACART

Instacart's on-demand grocery service brings home the bacon for thousands of happy customers.

Read More
Twilio Programmable SMS case study
Mechanical or Industrial Engineering
Mechanical or Industrial Engineering
Case Study EATABIT

Optimizing how restaurants receive online food orders

Read More
lightning

Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications

Twilio Programmable SMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)

Twilio Programmable SMS Integrations

Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.35/5 ★

Read Reviews (16)
Data Export

3.20/5 ★

Read Reviews (8)

Few API Integrations for Twilio Programmable SMS

Software Failure Risk Guidance

?

for Twilio Programmable SMS

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Programmable SMS

Twilio Inc. News

Twilio (TWLO) and OpenAI Partnership: Revolutionizing Customer Engagement with AI

Twilio and OpenAI have partnered to enhance customer engagement using AI technology, as reported by Insider Monkey.

14/12/2024 - source

Twilio Inc. (TWLO) Unveils Linked Audiences for Amazon Redshift, Empowering Marketers with No-Code Customer Targeting - Insider Monkey

Twilio Inc. introduces Linked Audiences for Amazon Redshift, allowing marketers to target customers without coding.

04/12/2024 - source

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift - CX Today

Twilio Segment has expanded its Linked Audiences feature to work with Amazon Redshift, enhancing data capabilities for users.

02/12/2024 - source

Twilio Inc. Feeds

Twilios CEO is the companys former CFO. Heres what prepared him for the top job - Fortune

Twilio's CEO, previously the CFO, discusses his preparation for leading the company.

05/12/2024 - source

5 Interesting Learnings from Twilio at $4.5 Billion in ARR - SaaStr

Twilio has reached $4.5 billion in annual recurring revenue, sharing insights on their growth and business strategies.

03/12/2024 - source

Twilio to Announce Third Quarter 2024 Results on October 30, 2024 - Yahoo Finance

Twilio will share its financial results for the third quarter of 2024 on October 30, 2024.

08/10/2024 - source

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO