Twilio Programmable SMS Overview
Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.
Use Cases
Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.
Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.
Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.
Reviews
"If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery." - Steven Platt
Twilio Programmable SMS, ChurnZero, Sinch, TalkToTheManager, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Programmable SMS
Top Industries
- Internet
- Transportation/Trucking/Railroad
- Information Technology and Services
Popular in
Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by
Comprehensive Insights on Twilio Programmable SMS Use Cases
What benefits does Twilio Programmable SMS offer for Engaging And Following Up?
Why is Twilio Programmable SMS the best choice for Sending & Publishing Communications?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt |
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The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver |
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Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Steven Platt SYSTEMS ENGINEER |
If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt |
|
Gene Schriver President & CEO GLOBO |
The fact that we can make the user experience so much better—from the UX and platform to the data and reporting—has directly fueled our growth. Testimonial By Gene Schriver |
|
Amit Shah CMO 1-800 Flowers.com |
Integrating Twilio really helped us unify our ability and learning around building delightful customer experiences. Testimonial By Amit Shah |
Case Studies
CASE STUDY CPG Europe
CASE STUDY Wise
CASE STUDY Vivino
CASE STUDY inDrive
CASE STUDY St. Luke’s
CASE STUDY Instacart
Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications
Twilio Programmable SMS Competitors
Twilio Programmable SMS Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (7) |
Twilio Programmable SMS Integrations
Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Programmable SMS
Software Failure Risk Guidance
?for Twilio Programmable SMS
Overall Risk Meter
Top Failure Risks for Twilio Programmable SMS
Twilio Inc. News
Twilio Recognized as a Leader in the 2025 Gartner?? Magic Quadrant? for CPaaS
Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for CPaaS for the third consecutive year. This acknowledgment highlights Twilio's strong ability to execute and its comprehensive vision in the communications platform space. Twilio's platform supports over 335,000 active customer accounts and integrates AI and real-time data to enhance customer engagement.
Twilio Recognized as a Leader in the 2025 Gartner® Magic Quadrant for CPaaS
Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This recognition highlights Twilio's strong ability to execute and its comprehensive vision in delivering real-time, personalized customer engagement solutions. Twilio's platform supports over 335,000 active customer accounts and 10 million developers globally.
Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Fresha, a global beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging powered by Twilio and Google. This upgrade from traditional SMS to RCS has resulted in a 41.3% read rate on appointment messages and increased customer reviews by 7.1%. Twilio's API enabled Fresha to deploy RCS without code changes, improving engagement and customer trust.
Twilio's RCS Revolution: How Fresha's Success Story Validates a High-Growth Bet for ...
Twilio's Rich Communication Services (RCS) has significantly enhanced Fresha's customer engagement, increasing read rates and operational efficiency. This success story underscores Twilio's strategic focus on RCS, bolstered by partnerships with telecom giants like Orange and Singtel. Twilio's RCS platform offers advanced features such as AI-driven chatbots and verified sender IDs, positioning it for substantial growth in the global RCS market.
Twilio Inc. Profile
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