Twilio Programmable SMS Overview

Twilio-programmable-sms allows sending and receiving texts via trusted APIs on MessagingX. It supports two-way transactional SMS for commerce, notifications, and customer interactions with high deliverability.

Use Cases

Customers recommend Engaging And Following Up, Sending & Publishing Communications, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Twilio Programmable SMS.

Other use cases:

  • Measuring Net Promoter Score
  • Onboarding
  • Relationship Management
  • Generation Of New Leads
  • Order Management
  • Products & Pricelist Management
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Programmable SMS.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
See all business priorities See less business priorities

Twilio Programmable SMS Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio Programmable SMS works with different mediums / channels such as Text SMS. E-Mail. and Promotions.

Twilio Programmable SMS's features include Alerts: Popups & Notifications, Ticketing, and Personalization. and Twilio Programmable SMS support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Twilio Programmable SMS analytics capabilities include Custom Reports, and Analytics.

Reviews

"Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time." - Fred Frimpong

Twilio Programmable SMS, Gainsight Platform, Totango, ChurnZero, Front, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio Programmable SMS

Top Industries

  • Internet
  • Transportation/Trucking/Railroad
  • Information Technology and Services

Popular in

Twilio Programmable SMS is popular in Internet, Transportation/Trucking/Railroad, and Information Technology And Services and is widely used by

Comprehensive Insights on Twilio Programmable SMS Use Cases

What Are the key features of Twilio Programmable SMS for Engaging And Following Up?

Why is Twilio Programmable SMS the best choice for Sending & Publishing Communications?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio Programmable SMS solved their Customer Success Platform needs. Cuspera uses 263 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio Programmable SMS testimonial

Aaron Foss

CEO

Nomorobo

Twilio makes things that were once impossible, simple. Testimonial By Aaron Foss
Twilio Programmable SMS testimonial

Steven Platt

SYSTEMS ENGINEER

Twitter

If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt
CUSTOMERS TESTIMONIALS
Twilio Programmable SMS testimonial

Fred Frimpong

Deputy General Manager

FIDO Micro Credit

Studio and Functions let us initiate almost all of our communications with customers from a single point. It saved us thousands of hours of development time. Testimonial By Fred Frimpong
Twilio Programmable SMS testimonial

Aaron Foss

CEO

Nomorobo

Twilio makes things that were once impossible, simple. Testimonial By Aaron Foss
Twilio Programmable SMS testimonial

Steven Platt

SYSTEMS ENGINEER

Twitter

If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt

Case Studies

COMPANY INDUSTRY CASE STUDIES
Twilio Programmable SMS case study
Internet
Internet
Case Study AIRBNB

AIRBNB streamlined the rental experience for 60M travellers worldwide

Read More
Twilio Programmable SMS case study
Internet
Internet
Case Study EBAY

Ebay automates ticket buyer and seller communications with Twilio

Read More
Twilio Programmable SMS case study
Internet
Internet
Case Study AIRBNB

AIRBNB streamlined the rental experience for 60M travellers worldwide

Read More
lightning

Peers used Twilio Programmable SMS for engaging and following up and sending & publishing communications

Twilio Programmable SMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.18/5 ★

Read Reviews (14)
Analytics

3.97/5 ★

Read Reviews (7)

Twilio Programmable SMS Integrations

Twilio Programmable SMS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.35/5 ★

Read Reviews (16)
Data Export

3.20/5 ★

Read Reviews (8)

Few API Integrations for Twilio Programmable SMS

Software Failure Risk Guidance

?

for Twilio Programmable SMS

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Programmable SMS

Twilio Inc. News

Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club's Fan Engagement strategy

Twilio partners with Chelsea Football Club to enhance fan engagement using Twilio Segment, offering personalized experiences and insights into the club's global fan base.

05/02/2025 - source

Twilio Advances Its Voice AI with Conversation Relay, Releases Studio 2.0 In Beta - CX Today

Twilio introduces Conversation Relay to enhance its Voice AI and launches Studio 2.0 in beta.

18/12/2024 - source

Twilio (TWLO) and OpenAI Partnership: Revolutionizing Customer Engagement with AI

Twilio and OpenAI have partnered to enhance customer engagement using AI technology, as reported by Insider Monkey.

14/12/2024 - source

Twilio Inc. Feeds

Twilio (TWLO): Buy, Sell, or Hold Post Q3 Earnings? - Yahoo Finance

Twilio's Q3 earnings report prompts analysis on whether to buy, sell, or hold its stock, considering financial performance and market conditions.

08/01/2025 - source

CLO Twilio Courted With Millions Exiting After 3 Years - Law.com

Twilio's Chief Legal Officer is leaving after three years, with a significant financial exit package.

16/12/2024 - source

Twilios CEO is the companys former CFO. Heres what prepared him for the top job - Fortune

Twilio's CEO, previously the CFO, discusses his preparation for leading the company.

05/12/2024 - source

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO