Uniphore Self-Service Agent: Product updates, Customer stories, and Insights | 2026 Cuspera

Uniphore CDP Agent helped Pandora Media grow subscribers and keep more users. The platform cut acquisition costs by reducing paid media spend. Pandora Media used the CDP to simplify their tech stack ...and boost operational efficiency. Marketing operations became smoother, with better performance and lower costs. The solution created a seamless, personalized user experience. This case shows how data-driven customer experience strategies deliver value.
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Uniphore's conversational AI helped a Medicare provider improve member engagement. The solution made it easier for members to get information and support. The provider used AI to answer questions and... guide members. This led to better communication and higher satisfaction. The case highlights the impact of conversational AI in healthcare.
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Lunavi faced challenges in navigating buyer emotions and pain points during video calls. They needed an AI solution to improve sales processes and customer interactions. By implementing Uniphore's Q ...for Sales, Lunavi reduced sales onboarding time by 50% and doubled sales team productivity. The solution provided real-time insights, helping the sales team engage better with customers and identify key moments in calls. This led to increased sales and improved win rates.
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U-Self Serve by Uniphore helped State Collection Service fix problems with their old virtual assistant. The old system sent calls to the wrong team and was hard to update. U-Self Serve made it easy t...o change scripts and connect with their debt collection system. SCS automated $2M in collections in six months. They reached 25% call containment to self-service. Customer and employee experiences both improved.
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ActionIQ helped e.l.f. Beauty bring all customer data into one system. e.l.f. used ActionIQ to create personalized customer journeys and predictive models. The platform let business users access insi...ghts and run cross-channel campaigns. e.l.f. saw a 60% increase in new online shoppers during the pandemic. ActionIQ enabled up to 50% lower acquisition costs, 30% higher repurchase rates, and 25% higher customer lifetime value.
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ActionIQ helped Autodesk move to a subscription model by unifying customer data and enabling personalized marketing. Autodesk used ActionIQ to improve segmentation and build cross-channel customer jo...urneys. The platform let marketers manage campaigns without IT help. After using ActionIQ, Autodesk increased user adoption and improved customer engagement. The team can now quickly adjust campaigns and measure success more intentionally.
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