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UJET: Reviews, Testimonials and Expert Opinions
(1195)UJET : Take your customer support into the digital age
Top 47 UJET Alternatives
Toky
Business Phone System & Integrated VoIP Service
"The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they ...were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated.
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- Mitchell W
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
3CX Phone System
3CX: Open Standards Software IP PBX
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis.
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- Matt B
eVoice
Virtual Business Phone Numbers & Virtual Phone ...
eVoice is a Virtual Business phone service that frees up businesses from hardware limitations enabling phone services that can scale with the business. It is targeted for small businesses and is available as a desktop version or on mobile. ...
eVoice features include Virtual voicemail that can be accessed online on any device with email notifications when there is a new message waiting. Business call routing can be enabled based on time-based routing rules and forwarding enabled to any number at any time. eVoice enables choice of phone numbers that can be chosen based on the business type.
The Auto attendant feature enables call handling with information on menu options and extensions. A phone greeting feature enables recording a message appropriate to the business.
Lightning Dialer
an outbound calling product with the option to add inbound calling functionality.
Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...
Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.
Vocalcom
AI Powered Contact Center Software
UJET and Vocalcom are prominent players in the Contact Center Software industry, each offering distinct features tailored to different user needs. UJET excels in large-scale deployments with robust compliance and analytics capabilities, tailored mainly for enterprises seeking enhanced customer relationships and effective international market penetration. Vocalcom, aimed more at communication management, focuses on customer acquisition and increased sales, catering to industries such as Oil & Energy and IT Services. Each platform offers unique strengths in vendor support and integration capabilities, enabling businesses to choose based on operational complexity and customer interaction demands. ...
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern and UJET both cater to the Contact Center Software market. Bright Pattern excels in supporting robust helpdesk and sales call management, particularly for enterprises in telecommunications and human resources. UJET, on the other hand, leans towards enhancing customer relationships and aiding in market expansion, with a stronghold in consumer services and electronics. Both products offer comprehensive vendor support, but Bright Pattern stands out with more options and higher integration for enterprise users. ...
NICE CXone
Complete CXi Platform for every journey
NICE CXone and UJET are both prominent players in the Contact Center Software arena. NICE CXone excels in providing a wide array of capabilities, substantial integration features, and extensive customer support, making it appealing for enterprises and mid-market companies. In contrast, UJET offers streamlined capabilities with a focus on enhancing customer interactions and enters markets efficiently. It appeals to businesses aiming to improve internal communication and expand internationally. Both products cater to diverse industries, with NICE CXone having a broader user base and UJET targeting more niche operations. ...
Haptik
Virtual Assistant Platform enhancing customer experience and ROI
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle. The AI Virtual assistant is built to solve ...
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
Liveperson LiveEngage
LivePerson: The World's #1 AI-Powered Messaging Platform for ...
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships. ...
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
WhosOn
Live Chat Software For Websites
WhosOn is a live chat software that enables to chat, track, and engage website visitors while they browse. It allows users to engage with customers at a whole new level of efficiency, to detect and pinpoint new leads, and consequently to increase conversion rates. It helps business cart bounce rates, and to motivate users to subscribe or to make orders. ...
WhosOn revolutionized omni-channel communication and enhanced customer service to track and engage customers in a more personalized and accelerated manner, with separate agent and manager views and canned responses. Businesses can focus on chat information delivery regardless of their operating systems, as the tool is fully mobile optimized, and well-integrated with third-party and homegrown CRM systems.
WhosOn features include intelligent targeting, page tracking, site monitoring, campaign management, location, GEOIP, and many others. It also offers flexible hosting options supporting on-premise, cloud, or hybrid implementations.
Livechat
LiveChat | Live Chat Software and Help Desk Software
LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time. ...
The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.
inSided community
Central platform for engagement amongst customers in different categories
inSided community is a cloud-based community platform that is designed to improve client support and conversion rates. It helps to scale support, enable customer success, and increase product adoption by leveraging the power of its own community or expert users. ...
inSided community platform enables a central place for customers to start conversations, ask questions, share ideas, respond to surveys and post articles. Organize the community into topics and allow community members to comment and vote. Widgets allow for embedding relevant information on every page of the community. The availability of relevant content related to the product or service will help customers make a quick purchase decision.
inSided community features include a community platform, knowledgebase, in-product support, increased customer success productivity with easier community management, use of real usage data to scale efforts, simple customization, easy integrations, SSO and social authentication, and more.
OneContact CC
OneContact CC - IP-based Multimedia Contact Center ...
UJET and OneContact CC are both robust contact center software solutions. UJET excels in providing an extensive range of capabilities, supporting large enterprises with diverse communication needs and advanced analytics. In contrast, OneContact CC focuses on enhancing engagement and customer feedback, particularly within telecommunications and IT services. UJET's vendor support options and advanced features make it suitable for enterprises across various industries, while OneContact CC is tailored to enterprises needing focused engagement management with strong integration. ...
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Both Talkdesk and UJET provide robust solutions for contact center operations, catering to different scales and industries. Talkdesk stands out with extensive support for enterprise clients and a wealth of core features that integrate seamlessly into large-scale environments. UJET offers a nimble approach, focusing on streamlined engagement processes with a strong presence in consumer-focused industries. Both products offer reliable vendor support but target different operational needs and customer segments. ...
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 excels in comprehensive call management with robust AI and analytics features, making it ideal for large-scale enterprises aiming to enhance customer relationships and efficiency. UJET focuses more on personalized customer engagement and feedback, catering to enterprises looking for international market entry and improved internal communications, with significant support in consumer-oriented industries. ...
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines. ...
The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.
The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert and UJET are leading contact center software solutions with unique strengths tailored to different business needs. NICE CXone Expert excels in knowledge and content management, making it ideal for enterprises with complex communication and collaboration demands. UJET stands out for its effective helpdesk and engagement management, suitable for businesses focused on customer interaction and feedback within consumer-facing industries. Both products offer robust support but differ in adaptability and customer target segments. ...
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect and UJET serve the Contact Center Software category by enhancing customer relationships, integrating complex features, and offering comprehensive support. Genesys PureConnect stands out with a strong focus on sales management, diverse industry applications, and extensive customer support, especially suitable for mid to large enterprises. UJET, meanwhile, emphasizes seamless international expansion and excels in consumer-focused sectors, providing robust analytical tools and AI capabilities tailored for dynamic market entries. ...
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Toky
Business Phone System & Integrated VoIP Service
UJET and Toky are both contact center software solutions catering to different needs and user segments. UJET shines with features like compliance and analytics, appealing to a diverse range of industries such as consumer services and electronics. Toky is geared towards sales management with abilities like call recording and transcription, serving mainly large enterprises in financial and technology sectors. While both offer robust support, UJET focuses on enterprise-level clients, whereas Toky supports a broader scale with more focus on call-related functionalities. ...
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
ComputerTalk
computer-talk.com - Omnichannel Cloud Contact Center
UJET and ComputerTalk both excel as contact center software solutions, but they cater to different operational needs and industries. UJET leans towards enterprises with broad capabilities in customer engagement and relationship management, featuring robust integration and AI capabilities. ComputerTalk focuses on helpdesk and communication management, appealing more to enterprises in need of streamlined communication channels and best practice scaling. ...
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
UJET and Dialpad Ai Contact Center both excel as Contact Center Software solutions, supporting diverse business objectives. UJET focuses on enhancing customer relationships and robust integrations, making it ideal for enterprises seeking comprehensive analytics and compliance. Dialpad Ai Contact Center stands out with advanced AI features and call management, appealing to industries like IT and services. Both offer 24/7 support, but Dialpad emphasizes extensive phone call management, attracting larger enterprises. ...
Alvaria
Enterprise Contact Center Solutions
UJET and Alvaria both serve the contact center software space but cater to different needs and industries. UJET stands out with robust support for helpdesk management and integration features, appealing to large enterprises in consumer services. Alvaria focuses on engagement management and loyalty programs, targeting sectors that prioritize customer retention. Businesses need to assess their operational requirements and strategic goals to choose the product that best fits their needs. ...
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
In comparing UJET and CallHippo as Contact Center Software, UJET shines in customer engagement and helpdesk management, appealing to enterprises seeking deep analytics and compliance. Its support for various communication methods is a bonus. Conversely, CallHippo excels in sales call management and detailed call analytics, serving industries like IT and Research effectively. It aims to improve sales and customer acquisition. Both products offer robust support options, yet cater to distinct business objectives and industries. ...
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and UJET both serve the Contact Center Software market, but they cater to different operational needs and strategic objectives. Freshdesk focuses heavily on helpdesk management and sales call management, supporting large enterprises in enhancing customer relationships and improving internal communications. UJET, however, emphasizes customer satisfaction and feedback management, appealing to a broader range of business sizes, including small enterprises, with goals like acquiring customers and entering new markets. Additionally, Freshdesk's support advantages lie in comprehensive 24/7 phone support, while UJET offers versatility through robust 24/7 chat and email support options. ...
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
UJET and CloudTalk both serve the Contact Center Software industry with unique strengths. UJET excels in user engagement and customer relationship management, making it ideal for enterprises heavily focused on enhancing interactions. CloudTalk focuses on robust call management and tracking features, catering to large-scale enterprises and industries like Marketing and IT. Both offer comprehensive support, though UJET provides more around-the-clock options, aligning with complex operational environments. The choice between them hinges on whether a business prioritizes customer engagement versus streamlined call operations. ...
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
Both 3CX Phone System and UJET are prominent solutions in the contact center software space, catering to varying operational needs and user segments. 3CX Phone System excels in sales call management and internal communications, ideal for enterprises in the technology sector. In contrast, UJET supports customer engagement and satisfaction, suiting mid-market and consumer service organizations aiming to enhance customer relationships and enter new markets. ...
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
UJET and Intermedia Contact Center serve different needs within the contact center software domain. UJET caters to a broad range of businesses, providing robust support and extensive features like compliance and integration, making it well-suited for enterprises and industries with rigorous communication needs. In contrast, Intermedia Contact Center focuses more on collaboration and document management, ideal for sectors like retail and consumer services, emphasizing security and streamlined customer relationship management. ...
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
