Upland PSA Overview

Upland-PSA software helps manage projects efficiently. It enhances professional services, ensuring client expectations are consistently exceeded.

Use Cases

Customers recommend Social Media Analytics, Billing And Invoice Management, Forecasting, as the business use cases that they have been most satisfied with while using Upland PSA.

Other use cases:

  • Workflow Management
  • Collaboration
  • Engagement Management
  • Helpdesk Management
  • Contract Management
  • Knowledge Management
  • Customer Feedback Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Upland PSA.

Other priorities:

  • Improve Consistency
  • Scale Best Practices
See all business priorities See less business priorities

Upland PSA Use-Cases and Business Priorities: Customer Satisfaction Data

Upland PSA's features include Dashboard, Recording, Templates, etc. and Upland PSA support capabilities include Email Support, Chat Support, Phone Support, etc. also Upland PSA analytics capabilities include Analytics, and Custom Reports.

Reviews

"As our strategic partner, Upland has been instrumental in bringing our services to a new level of organizational efficiency, supporting our continued, rapid growth. Our businesses are now unified in one global model: we no longer have 10 different s...preadsheets but one single view, which saves hours every month." - Martin Coetsee

Peer review evidence (same sources as the product rating summary)

"...It provides real time analytics on your dashboard on client billing , project costing and time spent...." Peer review by Anita W, System Intergrator
"...Full Professional Services Automation, from timesheeting to expense management to revenue and billing management...." Peer review by User
"...The financial information can also be accessed and can even forecast the profits, as a whole as well as by each department...." Peer review by User

Upland PSA, Lokalise, Miro, Troop Messenger, Sage Expense Management (formerly Fyle), etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Upland PSA

Top Industries

  • Management Consulting
  • Information Technology and Services
  • Computer Software

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Upland PSA is popular in Management Consulting, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.

Upland PSA Customer wins, Customer success stories, Case studies

Why is Upland PSA the best choice for Social Media Analytics?

Why is Upland PSA the best choice for Billing And Invoice Management?

Why is Upland PSA the best choice for Forecasting?

Why is Upland PSA the best choice for Workflow Management?

How can Upland PSA optimize your Collaboration Workflow?

11 buyers and buying teams have used Cuspera to assess how well Upland PSA solved their Collaboration and Productivity needs. Cuspera uses 808 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

CUSTOMERS TESTIMONIALS
Upland PSA testimonial

Martin Coetsee

Executive

DRA Global

As our strategic partner, Upland has been instrumental in bringing our services to a new level of organizational efficiency, supporting our continued, rapid growth. Our businesses are now unified in one global model: we no longer have 10 different spreadsheets but one single view, which saves hours... every month.

Testimonial By Martin Coetsee
Upland PSA testimonial

Craig Thompson

VP Marketing & Customer Success UK

Grass Valley

We grew our services revenue by 18% over three years, and we couldn’t have done it without Upland PSA. Testimonial By Craig Thompson
Upland PSA testimonial

Allie Bohr

Client and Data Administrator

Vantage Partners

Upland PSA is a very flexible and scalable solution that not only meets our needs now, but will continue to be valuable as we grow our business. Testimonial By Allie Bohr
CUSTOMERS TESTIMONIALS
Upland PSA testimonial

Martin Coetsee

Executive

DRA Global

As our strategic partner, Upland has been instrumental in bringing our services to a new level of organizational efficiency, supporting our continued, rapid growth. Our businesses are now unified in one global model: we no longer have 10 different spreadsheets but one single view, which saves hours... every month.

Testimonial By Martin Coetsee
Upland PSA testimonial

Craig Thompson

VP Marketing & Customer Success UK

Grass Valley

We grew our services revenue by 18% over three years, and we couldn’t have done it without Upland PSA. Testimonial By Craig Thompson
Upland PSA testimonial

Allie Bohr

Client and Data Administrator

Vantage Partners

Upland PSA is a very flexible and scalable solution that not only meets our needs now, but will continue to be valuable as we grow our business. Testimonial By Allie Bohr
 

PPG Industries - Manufacturing - Very Large

Pittsburgh, USA

ComSci helped PPG Industries improve IT cost visibility. Managers now track spending and validate charges with dashboards. The solution replaced a legacy system, making data more accurate and easy to... use. PPG uses ComSci modules for billing, demand management, and analytics. This led to better control of IT consumption and reduced overall spend.

 

Fortune 100 financial services firm - Financial Services - Very Large

New York, USA

Upland ComSci helped a Fortune 100 financial services firm allocate $50 million in IT expenses to the right business lines. The firm used ComSci to gain detailed IT financial insight and improve cost... transparency. Senior leaders now use ComSci data to make critical business decisions. The tool enabled real-time, consumption-based conversations and streamlined data gathering. Managers can now accurately forecast technology costs and approve projects with confidence.

 

A large retail brokerage and bank - Financial Services - Very Large

Upland ComSci helped a large retail brokerage and bank gain full visibility into IT costs. The firm struggled with unclear technology cost allocation and rising regulatory expenses. ComSci provided a... single, holistic view of IT spend, enabling better collaboration between IT and business units. Reporting that once took six months now takes one day. The bank can now make strategic decisions with accurate, unified data.

 

Immediate Media Co. - Media Production - Large

London, UK

Immediate Media Co. used Upland Adestra to personalize emails for BBC Good Food consumers. Personalized emails led to a 6.5% higher click-through rate. Users were 133% more likely to click on persona...lized content. There were 49% more sign-ins from those who clicked through personalized emails. Page views increased by 13%.

 

Salem Five Bank - Banking - Medium

Salem, USA

Salem Five Bank uses Panviva to train new contact center agents faster. The bank faces a tough job market for skilled agents with banking experience. Panviva helps new hires learn complex processes q...uickly. This reduces the time it takes for agents to become competent on the phones. The learning curve for new recruits is much shorter with Panviva.

 

Zimmer Radio, Inc. - Media Production - Medium

Joplin, USA

Zimmer Radio, Inc. used Second Street to run a "Mutt Madness" contest during March basketball season. The contest drove over 2,000 participants and 200 photo entries. Cornerstone Animal Hospital, the... sponsor, gained 600+ new email subscribers and saw a $20,000 year-over-year sales increase. Zimmer Radio earned $2,500 in sponsorship revenue and grew its own email list. Social media and email marketing were key to the campaign's success.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Upland PSA

What is Upland PSA?

Upland PSA is a Professional Services Automation platform. It redefines services automation with sales enablement and customer experience management. Upland PSA is a modular cloud project management, service delivery and billing solution that is designed to support globally dispersed customers and project workers who are operating in multiple remote locations, currencies, tax jurisdictions and time zones.

Upland PSA is a project and service delivery platform for companies with a distributed workforce. It automates project requests and approvals, resource scheduling and management, time and expense tracking, and project billing and invoicing. Upland PSA also includes configurable cost and billing rules with full support for time and material, fixed bid, recurring, and milestone-based projects.

Upland PSA, ensure that customer projects are delivered on time, under budget, and according to the customer’s needs and specifications. It helps sales and services teams with automated proposals. Upland PSA helps users to make informed data-driven decisions to streamline services operations and optimize the financial health of organization.

What is Upland PSA used for?

Upland PSA is a Collaboration and Productivity Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Social Media Analytics, Billing And Invoice Management and Forecasting .

What are the top features of Upland PSA?

Dashboard, Recording and Templates are some of the top features of Upland PSA.

Who uses Upland PSA?

Upland PSA is used by Management Consulting, Information Technology And Services and Computer Software among other industries.

What are Upland PSA alternatives?

Lokalise, Miro, Troop Messenger and Sage Expense Management (Formerly Fyle) are popular alternatives for Upland PSA.

Where is Upland PSA located?

Upland PSA is headquartered at Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788.
lightning

Peers used Upland PSA for social media analytics and billing and invoice management

Upland PSA Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.89/5 ★

Read Reviews (1)
Analytics

4.19/5 ★

Read Reviews (40)
Custom Reports

3.87/5 ★

Read Reviews (170)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.89/5 ★

Read Reviews (1)
Analytics

4.19/5 ★

Read Reviews (40)
Custom Reports

3.87/5 ★

Read Reviews (170)

Software Failure Risk Guidance

?

for Upland PSA

Overall Risk Meter

Low Medium High

Top Failure Risks for Upland PSA

Upland Software, Inc. News

Awards

Upland Software Earns 43 Badges in G2’s Fall 2026 Market Reports

Upland Software earned 43 badges in G2's Fall 2026 Market Reports, highlighting its AI-powered solutions like Upland RightAnswers and Upland Panviva. These recognitions are based on customer reviews and reflect Upland's focus on unifying enterprise knowledge and data.

Awards

Upland Software Earns 43 Badges in G2’s Fall 2026 Market Reports

Upland Software earned 43 badges in G2's Fall 2026 market reports, highlighting its AI-powered solutions like Upland RightAnswers and Upland Panviva. These badges reflect customer satisfaction and the company's focus on unifying enterprise knowledge and data for actionable outcomes.

Partnership

Upland Software and Carahsoft Partner to Expand Public Sector Impact

Upland Software has partnered with Carahsoft Technology Corp. to expand its reach in the public sector. Carahsoft will act as Upland's Master Government Aggregator, distributing Upland's knowledge management and contact center solutions through various government procurement channels. This partnership aims to enhance service delivery and compliance for government agencies by leveraging Upland's AI-powered technologies.

Financial

Upland Software Reports Second Quarter 2026 Financial Results - Yahoo Finance

Upland Software announced its financial results for Q2 2026, reporting a total revenue of $49.1 million, an 8% decrease from the previous year due to prior divestitures. The company also issued guidance for Q3 and full-year 2026, projecting further revenue declines. Despite the losses, Upland added 81 new customers and expanded relationships with 200 existing ones.

Upland Software, Inc. Profile

Company Name

Upland Software, Inc.

Company Website

https://uplandsoftware.com/

Year Founded

2010

HQ Location

Frost Bank Tower 401 Congress Avenue, Suite 1850 Austin, TX 78701-3788

Employees

251-500

Social

Financials

PRIVATE