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Upland RightAnswers: Reviews, Testimonials and Expert Opinions
(237)Enterprise Knowledge Management Software to manage and share knowledge and improve customer service
Top 8 Upland RightAnswers Alternatives
Document360
The Knowledge Base Platform, engineered for growing companies
The analysis investigates how Upland RightAnswers and Document360 cater to different user needs in the knowledge management space. Both products offer comprehensive solutions for organizations of varying sizes. Upland RightAnswers shines in sectors like Human Resources and Consumer Services with robust vendor support and mid-market focus. Meanwhile, Document360 is tailored for the tech industry, serving diverse segments from small to large enterprises and emphasizing brand engagement. This breakdown helps prospective users pinpoint the product aligned with their strategic directions. ...
Helpcrunch
HelpCrunch - Intelligent Customer Communication Platform ...
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS. ...
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
eGain
Digital Customer Engagement Platform
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. ...
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
