User.com Overview

User.com is a marketing automation platform that enables businesses to personalize customer interactions at scale. By transforming user behavior data into actionable insights, companies can create tailored experiences without extensive development time. This platform supports hundreds of integrations, providing teams with dynamic data to enhance decision-making and drive growth. Security and privacy are prioritized, ensuring that customer data is handled with care. User.com serves as a comprehensive resource for teams looking to boost their marketing strategies, making it a trusted choice among thousands of teams.

Use Cases

Customers recommend Engagement Management, Communication Management, Onboarding, as the business use cases that they have been most satisfied with while using User.com.

Other use cases:

  • Social Media Management
  • Campaign Management
  • Helpdesk Management
  • Content Management
  • Generation Of New Leads
  • Contact List Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using User.com.

Other priorities:

  • Increase Sales & Revenue
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Internal Communications
See all business priorities See less business priorities

User.com Use-Cases and Business Priorities: Customer Satisfaction Data

User.com works with different mediums / channels such as Chat. E-Mail. Social Media etc.

User.com's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and User.com support capabilities include Email Support, Chat Support, Phone Support, etc. also User.com analytics capabilities include Analytics, and Custom Reports.

Reviews

"With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we... have one! And the price for the solution is a lot better." - Maros Kortis

User.com, Yespo Оmnichannel CDP, ExpertSender, Lead Liaison, omnisend, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

User.com is an advanced marketing and sales automation software aimed at boosting engagement and improving conversion. It streamlines processes and provides insights to increase leads and sales.

Popular Business Setting

for User.com

Top Industries

  • Information Technology and Services
  • Education
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

User.com is popular in Information Technology And Services, Education, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on User.com Use Cases

How can User.com enhance your Engagement Management process?

What Are the key features of User.com for Communication Management?

How efficiently Does User.com manage your Onboarding?

What benefits does User.com offer for Social Media Management?

How can User.com optimize your Campaign Management Workflow?

33+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well User.com solved their Marketing Automation needs. Cuspera uses 779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
User.com testimonial

Maros Kortis

Chief Marketing Officer

Mangools

With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we have one! And the price for the solution is a lot... better.

Testimonial By Maros Kortis
User.com testimonial

Michael Feer

Managing Partner, Marketing & Communication

LST AG

Next to delivering a unique customer experience with our application, one of my main goals is customer acquisition, and I can’t pull everything into a spreadsheet - but with User.com, I can do all this. Testimonial By Michael Feer
User.com testimonial

Darrah Caughey

Digital Marketing Manager

Educations Media Group - educations.com

Previously we would just do very broad email campaigns to our 2 million members, but now with User.com, I’ve been so excited as a marketer to do marketing automation and send tailored emails automatically, taking us from a 7-10% to now as high as 40% to 50% on click through rates. Testimonial By Darrah Caughey
CUSTOMERS TESTIMONIALS
User.com testimonial

Maros Kortis

Chief Marketing Officer

Mangools

With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we have one! And the price for the solution is a lot... better.

Testimonial By Maros Kortis
User.com testimonial

Michael Feer

Managing Partner, Marketing & Communication

LST AG

Next to delivering a unique customer experience with our application, one of my main goals is customer acquisition, and I can’t pull everything into a spreadsheet - but with User.com, I can do all this. Testimonial By Michael Feer
User.com testimonial

Darrah Caughey

Digital Marketing Manager

Educations Media Group - educations.com

Previously we would just do very broad email campaigns to our 2 million members, but now with User.com, I’ve been so excited as a marketer to do marketing automation and send tailored emails automatically, taking us from a 7-10% to now as high as 40% to 50% on click through rates. Testimonial By Darrah Caughey

Case Studies

Accounting

CASE STUDY Strix

User.com helped Strix, an e-commerce consulting company, improve lead generation with live chat, chatbots, and email campaigns. Strix wanted a more engaging website and better visitor tracking. They ...used User.com for live chat support and set up automated bots to collect leads when agents were unavailable. Strix switched their email campaigns to User.com, valuing the easy-to-use campaign builder and responsive support. Pop-ups and email lists also helped Strix capture more leads and inform users about special offers.

Education

CASE STUDY Qconcursos

User.com helped Qconcursos scale their education platform to support over 4 million active users. Qconcursos faced limits with their old automation tool and needed more flexibility and better reporti...ng. They chose User.com for its powerful automations and support. The User.com team helped Qconcursos migrate and set up automations and email campaigns. The platform improved team collaboration and onboarding. Qconcursos now uses User.com for lead scoring, churn campaigns, and push notifications, making it key to their growth and retention.

Automotive

CASE STUDY Superauto.pl

User.com helped Superauto.pl boost lead generation and increase click-through rates by 150%. Superauto.pl used User.com to centralize data, streamline CRM integration, and automate marketing. The pla...tform enabled real-time lead tracking and personalized product recommendations. Multi-channel campaigns included email, SMS, web push, and chatbots. Superauto.pl improved re-engagement and conversion rates with User.com’s advanced tools.

CASE STUDY Primabiotic

User.com helped Primabiotic, a Polish e-commerce beauty company, improve marketing automation. Primabiotic needed better tools to reach international customers and segment audiences. User.com let the...m create landing pages, use dynamic content, and add SMS to their campaigns. Email marketing brought a 67% revenue increase. Adding SMS led to a 367% revenue boost. The platform made it easy to engage customers and grow sales.

Computer Software

CASE STUDY SellerLogic

User.com helped SellerLogic improve their lead generation and sales process. SellerLogic used User.com for automated emails and marketing automation. The platform increased SellerLogic's lead generat...ion by 200%. SellerLogic used User.com to nurture leads, educate potential customers, and manage pipeline stages. Automation features allowed SellerLogic to move leads through the funnel and re-engage non-converting leads. The solution required no extra development resources and supported GDPR compliance.

Computer Software

CASE STUDY TimeCamp

User.com helped TimeCamp improve onboarding and re-engagement emails. TimeCamp used automated email campaigns, popups, and user segmentation. They increased scheduled demos by 25%. Their onboarding e...mail open rate rose from 38% to 41%. Click-through rate improved from 12% to 16%. User.com also boosted user engagement in feedback surveys.

Video

AI Chat from User.com - The latest update to help you better automate your customer support.

Video Thumbnail

Frequently Asked Questions(FAQ)

for User.com

What is User.com?

User.com is an advanced marketing and sales automation software. It aimed at boosting engagement and improving conversion by using a single data source for your customers. It engages visitors, gains more lead and increases conversion on the website.

User.com delivers the omnichannel communication experience. It allows users to gather information about prospects and communicate with them via live chat through chatbots. Other contact details of clients are collected by SMS, popups, or web push notifications as per individual preference. It helps companies streamline internal processes and grow their business faster.

User.com features include gaining insights about website visitors, generate leads, increase sales, streamline processes, and provide exceptional support.

What is User.com used for?

User.com is a Marketing Automation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Onboarding .

What are the top features of User.com?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of User.com.

Who uses User.com?

User.com is used by Information Technology And Services, Education and Marketing And Advertising among other industries.

What are User.com alternatives?

Yespo Оmnichannel CDP, ExpertSender, Lead Liaison and Omnisend are popular alternatives for User.com.

Where is User.com located?

User.com is headquartered at 5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL.
lightning

Peers used User.com for engagement management and communication management

User.com Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (2)
Analytics

4.17/5

Read Reviews (17)
Custom Reports

3.79/5

Read Reviews (88)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5

Read Reviews (2)
Analytics

4.17/5

Read Reviews (17)
Custom Reports

3.79/5

Read Reviews (88)

Software Failure Risk Guidance

?

for User.com

Overall Risk Meter

Low Medium High

Top Failure Risks for User.com

User.com sp. z o.o. Profile

Company Name

User.com sp. z o.o.

Company Website

https://user.com/en/

HQ Location

5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL

Employees

101-250

Social

Financials

SERIES B