Userlane Overview

Userlane, a digital adoption platform, enhances software utilization by streamlining user engagement and increasing adoption rates. Companies leverage Userlane to guide users through applications with interactive walkthroughs, reducing the need for extensive training and support. This approach not only elevates productivity but also maximizes IT investments by ensuring tools are used effectively. Businesses see tangible improvements in user proficiency and satisfaction, leading to higher software ROI. Userlane's intuitive platform supports diverse industries, enabling teams to quickly adapt to new technologies and workflows.

Use Cases

Customers recommend Onboarding, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Userlane.

Other use cases:

  • Products & Pricelist Management
  • Contact List Management
  • Helpdesk Management
  • Meeting Management
  • Playbook Creation
  • Content Management
  • Advertisement
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userlane.

Other priorities:

  • Improve ROI
  • Launch New Products
  • Improve Efficiency
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Visibility
  • Increase Customer Life Time Value
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Userlane Use-Cases and Business Priorities: Customer Satisfaction Data

Userlane works with different mediums / channels such as User Generated Content. and Blogs.

Userlane's features include Personalization, Dashboard, and Feedback Surveys. and Userlane support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Userlane analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The vendor says this allows companies to improve their onboarding experience, reduce support and employee training costs and implement new software products more efficiently...." Peer review

Userlane is a leading digital adoption platform that enhances software usage and adoption. Discover how it can maximize your software investments.

Popular Business Setting

for Userlane

Top Industries

  • Computer Software
  • Information Technology and Services
  • Mechanical or Industrial Engineering

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Userlane is popular in Computer Software, Information Technology And Services, and Mechanical Or Industrial Engineering and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Userlane Use Cases

How can Userlane optimize your Onboarding Workflow?

What makes Userlane ideal for Engagement Management?

How efficiently Does Userlane manage your Collaboration?

How does Userlane address your Products & Pricelist Management Challenges?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Userlane solved their business needs. Cuspera uses 762 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Real Estate

CASE STUDY Drucker + Falk

Userlane helped Drucker + Falk improve user adoption and employee satisfaction in their Yardi Voyager ERP system. The company used Userlane’s HEART analytics and Engagement Suite for onboarding, trai...ning, and data-driven decisions. They achieved 83% user adoption in Yardi Voyager and 82% employee satisfaction. In-app guidance and feedback tools made employees more confident and proactive. Userlane’s platform supported tailored training and better reporting, streamlining operations for Drucker + Falk.

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CASE STUDY Linde Engineering

Userlane helped Linde Engineering onboard suppliers two times faster. The company used Userlane's step-by-step interactive guidance for its SupplierConnect platform. Training costs dropped by over 60...%. Support requests fell by 48%. Linde Engineering now provides instant help and better communication to suppliers using Userlane.

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Automotive

CASE STUDY HELLA

Userlane’s Digital Adoption Platform helped HELLA, a global automotive supplier, cut training costs by 25%. The company reduced training time by 15% and increased user engagement by 74%. Over 4,000 e...mployees were onboarded to SAP PPM with in-app guidance and real-time support. Userlane’s analytics improved project transparency and data quality. Employees now get help directly in the application, boosting productivity and confidence.

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Insurance

CASE STUDY spring venture group

Userlane helped spring venture group automate Salesforce onboarding and training. The company reduced CRM training time by 83%, cutting hours from 18 to 3. New hires achieved 136% of their sales quot...as in the first month after training. Salesforce adoption reached 100%. Employee Net Promoter Score rose to 83, up from 57 before Userlane. The sales team now spends more time selling and less time on tool training.

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Transportation/Trucking/Railroad

CASE STUDY Deutsche Bahn

Userlane helped Deutsche Bahn, Germany's top railway operator, improve software adoption and employee effectiveness. The company used Userlane's interactive guidance for Atlassian Jira. Employees ach...ieved a 97% task completion rate in Jira. Effectiveness increased five times. Deutsche Bahn doubled its ROI on software implementation. Training costs and time to proficiency were reduced. The company plans to expand Userlane to more applications.

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Computer Software

CASE STUDY serviceminder

Userlane helped serviceminder, a CRM and operations software platform, improve user experience and support in just four weeks. The challenge was to make learning easier for users with different needs... and styles. Userlane provided interactive guides, tooltips, and analytics to boost onboarding and training. The results were strong: 67% customer satisfaction and a 64% engagement rate. Users now learn by doing, and support tickets are expected to drop.

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Frequently Asked Questions(FAQ)

for Userlane

What is Userlane used for?

Userlane is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Onboarding, Engagement Management and Collaboration .

What are the top features of Userlane?

Personalization, Dashboard and Feedback surveys are some of the top features of Userlane.

Who uses Userlane?

Userlane is used by Computer Software, Information Technology And Services and Mechanical Or Industrial Engineering among other industries.

What are Userlane alternatives?

Unless, UpMail, ServiceRocket and ProductPlan are popular alternatives for Userlane.

Where is Userlane located?

Userlane is headquartered at München, Germany.
lightning

Peers used Userlane for onboarding and engagement management

Userlane Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (3)
Custom Reports

4.34/5 ★

Read Reviews (96)
Analytics

2.83/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (3)
Custom Reports

4.34/5 ★

Read Reviews (96)
Analytics

2.83/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for Userlane

Overall Risk Meter

Low Medium High

Top Failure Risks for Userlane

Userlane News

Partnership

Userlane and Serviam Partner to Accelerate Digital Adoption in the U.S.A.

Userlane and Serviam have partnered to enhance digital adoption in the U.S., focusing on employee training, digital transformation, and software adoption through Userlane's platform.

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Partnership

Bluethink and Userlane Announce Partnership to Accelerate Energy Transition in Aberdeen - Aberdeen Business News

Userlane and Bluethink partner to boost energy transition in Aberdeen.

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Userlane named a leader in IDC MarketScape

Userlane named a leader in IDC MarketScape: Worldwide Digital Adoption Platforms 2024 Vendor Assessment Munich, March 12, 2024 – Userlane has been recognized as a Leader in the IDC MarketScape: Worldwide Digital Adoption Platforms (DAP) Vendor Assessment (doc #US49786723, March 2024). We believe this recognition proves our commitment to innovation and customer value in the […]

The post Userlane named a leader in IDC MarketScape appeared first on Userlane.

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Userlane and Deutsche Bahn announce long-term partnership

Userlane and Deutsche Bahn announce long-term partnership to streamline digital adoption efforts MUNICH, Germany – Userlane, a leading Digital Adoption Platform, is pleased to announce its partnership with Deutsche Bahn, the national railway company in Germany. Together, Userlane and Deutsche Bahn have entered into a frame contract that will extend until 2031, reaffirming their commitment […]

The post Userlane and Deutsche Bahn announce long-term partnership appeared first on Userlane.

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Userlane Profile

Company Name

Userlane

Company Website

https://www.userlane.com/

HQ Location

München, Germany

Employees

101-250

Social

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Financials

SERIES B