UserZoom UX Insights Platform Overview

UserZoom empowers teams with advanced UX insights to enhance digital experiences. Business growth is driven by delightful customer interactions.

Use Cases

Customers recommend Competitive Intelligence, Helpdesk Management, Market Research, as the business use cases that they have been most satisfied with while using UserZoom UX Insights Platform.

Other use cases:

  • Customer Feedback Management
  • Collaboration
  • Engagement Management
  • Training & Onboarding
  • Products & Pricelist Management
  • Lead Qualification: Technographic
  • Courses & Assessment
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Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using UserZoom UX Insights Platform.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Improve Navigation
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
  • Grow Market Share
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UserZoom UX Insights Platform Use-Cases and Business Priorities: Customer Satisfaction Data

UserZoom UX Insights Platform works with different mediums / channels such as Phone Calls. and Social Media.

UserZoom UX Insights Platform's features include Feedback Surveys, Recording, Personalization, etc. and UserZoom UX Insights Platform support capabilities include Chat Support, Email Support, Phone Support, etc. also UserZoom UX Insights Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"UserZoom's capability to conduct research at scale, and the quick turnaround of this feedback has been a key factor in helping us to launch our new Ryanair website." - Mark Kelly

UserZoom UX Insights Platform, Webtrends Optimize, FullStory, Algolia, unbounce, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UserZoom UX Insights Platform

Top Industries

  • Internet
  • Financial Services
  • Hospital & Health Care

Popular in

  • Large Enterprise
  • Small Business
  • Enterprise

UserZoom UX Insights Platform is popular in Internet, Financial Services, and Hospital & Health Care and is widely used by Large Enterprise, Small Business, and Enterprise.

Comprehensive Insights on UserZoom UX Insights Platform Use Cases

How does UserZoom UX Insights Platform facilitate Competitive Intelligence?

What makes UserZoom UX Insights Platform ideal for Helpdesk Management?

What benefits does UserZoom UX Insights Platform offer for Market Research?

How can UserZoom UX Insights Platform enhance your Customer Feedback Management process?

How does UserZoom UX Insights Platform address your Collaboration Challenges?

31+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well UserZoom UX Insights Platform solved their Conversion Rate Optimization needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
UserZoom UX Insights Platform testimonial

Mark Kelly

Head of Research and Usability

Ryanair Labs

UserZoom's capability to conduct research at scale, and the quick turnaround of this feedback has been a key factor in helping us to launch our new Ryanair website. Testimonial By Mark Kelly
UserZoom UX Insights Platform testimonial

Martin Hicks

Senior Research Manager

Lloyds Bank

The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. Testimonial By Martin Hicks
UserZoom UX Insights Platform testimonial

Deborah Torres

Sr. UX Research and Ops Manager

PayPal

With remote unmoderated research from UserZoom, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Testimonial By Deborah Torres
CUSTOMERS TESTIMONIALS
UserZoom UX Insights Platform testimonial

Mark Kelly

Head of Research and Usability

Ryanair Labs

UserZoom's capability to conduct research at scale, and the quick turnaround of this feedback has been a key factor in helping us to launch our new Ryanair website. Testimonial By Mark Kelly
UserZoom UX Insights Platform testimonial

Martin Hicks

Senior Research Manager

Lloyds Bank

The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. Testimonial By Martin Hicks
UserZoom UX Insights Platform testimonial

Deborah Torres

Sr. UX Research and Ops Manager

PayPal

With remote unmoderated research from UserZoom, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Testimonial By Deborah Torres

Case Studies

COMPANY INDUSTRY CASE STUDIES
UserZoom UX Insights Platform case study
Financial Services
Financial Services
Case Study ING Spain

ING Spain - rapidly researching to improve the digital experience

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UserZoom UX Insights Platform case study
Hospital & Health Care
Hospital & Health Care
Case Study BUPA

Bupa plans ahead using quantitative & qualitative data

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UserZoom UX Insights Platform case study
Hospital & Health Care
Hospital & Health Care
Case Study Fortune 100 Healthcare Company

Fortune 100 Healthcare company: meeting complex user needs

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Video

How UserZoom incorporates UX research into design

Video Thumbnail

Frequently Asked Questions(FAQ)

for UserZoom UX Insights Platform

What is UserZoom UX Insights Platform?

UserZoom is a user experience research platform that can test and measure user experience on websites, apps, and prototypes. It's an actionable UX insight for a better digital experience. It helps to launch new products and improve ROI.

UserZoom accelerates the digital transformation journey with agile UX insights. It enables fast, confident decisions at every stage of the product development lifecycle. It understands user needs before building a new product or service, validates and optimizes design concepts and prototypes, quantifies digital experience and benchmark against competitors.

UserZoom platform includes a fully-integrated participant sourcing engine to automate every step of the UX design process, making it faster and more efficient for organizations to get the UX insights they need from the participants that matter. It captures quantitative and qualitative UX insights and metrics to triangulate digital experience and make informed decisions and collaborate on actionable insights across the organization with automated dashboards, analysis, and integrations.

What is UserZoom UX Insights Platform used for?

UserZoom UX Insights Platform is a Conversion Rate Optimization Software mainly used by its customers to Improve Digital And Social Presence and Enhance Customer Relationships by Competitive Intelligence, Helpdesk Management and Market Research .

What are the top features of UserZoom UX Insights Platform?

Feedback surveys, Recording and Personalization are some of the top features of UserZoom UX Insights Platform.

Who uses UserZoom UX Insights Platform?

UserZoom UX Insights Platform is used by Internet, Financial Services and Hospital & Health Care among other industries.

What are UserZoom UX Insights Platform alternatives?

Webtrends Optimize, FullStory, Algolia and Unbounce are popular alternatives for UserZoom UX Insights Platform.

Where is UserZoom UX Insights Platform located?

UserZoom UX Insights Platform is headquartered at 144 Townsend St. San Francisco, CA 94107 USA.
lightning

Peers used UserZoom UX Insights Platform for competitive intelligence and helpdesk management

UserZoom UX Insights Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.45/5 ★

Read Reviews (4)
Analytics

4.49/5 ★

Read Reviews (160)
Custom Reports

4.14/5 ★

Read Reviews (533)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.45/5 ★

Read Reviews (4)
Analytics

4.49/5 ★

Read Reviews (160)
Custom Reports

4.14/5 ★

Read Reviews (533)

UserZoom UX Insights Platform Integrations

UserZoom UX Insights Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.46/5 ★

Read Reviews (47)
Data Import

4.35/5 ★

Read Reviews (109)

Software Failure Risk Guidance

?

for UserZoom UX Insights Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for UserZoom UX Insights Platform

UserTesting, Inc. News

UserTesting Launches 'Insights for Impact' to Empower Non-Profits with Human Insights

UserTesting launched "Insights for Impact" to support non-profits with human insights, offering platform access, audience targeting, learning resources, and community collaboration to enhance their missions and align with UNSDGs.

02/02/2025 - source

UserTesting Appoints Baran Erkel as Chief Strategy Officer | Business Wire

UserTesting appoints Baran Erkel as Chief Strategy Officer to drive growth and innovation through acquisitions and partnerships.

26/09/2024 - source

UserTesting Appoints Baran Erkel as Chief Strategy Officer - Yahoo Finance

UserTesting appoints Baran Erkel as Chief Strategy Officer, enhancing leadership in strategic planning and execution for growth.

25/09/2024 - source

UserTesting, Inc. Feeds

UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation - Business Wire

UserTesting has appointed Nikki Morello as Chief Transformation Officer to lead cultural and operational changes within the company.

19/11/2024 - source

UserTesting Welcomes Johann Wrede as Chief Marketing Officer to Expand Global Market Presence - Business Wire

UserTesting has appointed Johann Wrede as the new Chief Marketing Officer to enhance their global market outreach.

07/10/2024 - source

UserTesting Appoints Baran Erkel as Chief Strategy Officer - Business Wire

UserTesting has appointed Baran Erkel as the new Chief Strategy Officer.

25/09/2024 - source

UserTesting, Inc. Profile

Company Name

UserTesting, Inc.

HQ Location

144 Townsend St. San Francisco, CA 94107 USA

Employees

251-500

Social

Financials

PRIVATE