Vanillasoft Inside Sales CRM Overview

VanillaSoft streamlines inside sales processes with its sales engagement software. Leads are engaged and deals closed efficiently using VanillaSoft's CRM.

Use Cases

Customers recommend Engagement Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Vanillasoft Inside Sales CRM.

Other use cases:

  • Lead Management
  • Lead Routing
  • Telemarketing
  • Helpdesk Management
  • Contact List Management
  • Generation Of New Leads
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Vanillasoft Inside Sales CRM.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Build Brand Awareness
  • Establish Thought Leadership
See all business priorities See less business priorities

Vanillasoft Inside Sales CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Vanillasoft Inside Sales CRM works with different mediums / channels such as Phone Calls. and E-Mail.

Vanillasoft Inside Sales CRM's features include Recording, Personalization, Templates, etc. and Vanillasoft Inside Sales CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Vanillasoft Inside Sales CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance." - Ryan S Pereus

Peer review evidence (same sources as the product rating summary)

"...That s the topic of our introductory webinar in the Inside Fundraising Multi-Channel Engagement: Crawl, Walk Run series...." Inside Fundraising Multi-Channel Engagement: Crawl
"...Call recordings are easy to access by campaign, agent and lead status...." Peer review by Cynthia Seibert
"...Used to track businesses we call to gather information to Hotels trying to target their business marketing...." Peer review by Krystal B., Tele-Researcher, Research

Vanillasoft Inside Sales CRM, GMass, Ebsta Revenue Intelligence, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vanillasoft Inside Sales CRM

Top Industries

  • Marketing and Advertising
  • Management Consulting
  • Telecommunications

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Vanillasoft Inside Sales CRM is popular in Marketing And Advertising, Management Consulting, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.

Vanillasoft Inside Sales CRM Customer wins, Customer success stories, Case studies

What makes Vanillasoft Inside Sales CRM ideal for Engagement Management?

What makes Vanillasoft Inside Sales CRM ideal for Call Recording?

How does Vanillasoft Inside Sales CRM facilitate Communication Management?

What benefits does Vanillasoft Inside Sales CRM offer for Lead Management?

Why is Vanillasoft Inside Sales CRM the best choice for Lead Routing?

20 buyers and buying teams have used Cuspera to assess how well Vanillasoft Inside Sales CRM solved their Sales Engagement needs. Cuspera uses 3906 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

CUSTOMERS TESTIMONIALS
Vanillasoft Inside Sales CRM testimonial

Ryan S Pereus

CEO & Founder

Superhuman Prospecting

Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance. Testimonial By Ryan S Pereus
Vanillasoft Inside Sales CRM testimonial

Carrie Griffin

VP of Business Development

The Salt Group

VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin
Vanillasoft Inside Sales CRM testimonial

Ria Latif

Direct Marketing Co-Ordinator

King's College London

VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif
CUSTOMERS TESTIMONIALS
Vanillasoft Inside Sales CRM testimonial

Ryan S Pereus

CEO & Founder

Superhuman Prospecting

Vanillasoft’s reporting has made it much easier for remote management. The custom and “pop out” dashboards allow us to dedicate a monitor to realtime performance. Testimonial By Ryan S Pereus
Vanillasoft Inside Sales CRM testimonial

Carrie Griffin

VP of Business Development

The Salt Group

VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin
Vanillasoft Inside Sales CRM testimonial

Ria Latif

Direct Marketing Co-Ordinator

King's College London

VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif

Cogent Analytics - Management Consulting - Medium

Vanillasoft helped Cogent Analytics move from manual reporting to automated call performance tracking. The call-activity dashboard led to a 40% increase in appointments and reduced reporting time by ...86%. Cogent now manages leads more easily with automatic lead routing and uses call recording for quality review. The platform improved sales performance, data collection, and reporting efficiency. Cogent uses features like appointment setting, call scripting, and custom reporting to boost productivity.

One of a Kind Sales - Marketing And Advertising

Vanillasoft helped One of a Kind Sales boost call volume by up to 500% without raising costs. The platform's Intellective Routing, automated email, and voicemail drops improved sales activity and mes...saging. One of a Kind Sales used Vanillasoft to streamline lead generation and client communication. Custom dashboards gave clients real-time updates and better campaign results. The team now averages 20 dials per hour, up from just 4-10.

SalesRoads - Marketing And Advertising

Vanillasoft Intellective Routing helped SalesRoads boost sales productivity. The team saw a 20% increase in dials and a 22% jump in conversions. Negative dispositions dropped by 40%, and sales rose b...y 28%. Intellective Routing made it easy to prioritize leads and target the right prospects. SalesRoads now uses this sales engagement tool on nearly all campaigns for better results.

GenSales - Marketing And Advertising

Vanillasoft helps GenSales boost lead generation and appointment setting for B2B clients. GenSales switched from spreadsheets to Vanillasoft’s web-based sales engagement platform. The platform suppor...ts a distributed sales team, offers database intelligence, and streamlines outbound calls. GenSales reports improved organization, reporting, and flexibility. The team values Vanillasoft’s user-friendly interface and dedicated support.

Fender Insurance Agency - Insurance

Vanillasoft helped Fender Insurance Agency boost sales by 500% per month. The agency needed a single platform for email, phone, and text, plus fast lead response. Vanillasoft delivered all-in-one sal...es engagement and automation. This led to three new hires to handle the growth. The agency now responds to leads instantly and manages all communication in one place.

National Cost - Construction

Vanillasoft helped National Cost, a Florida-based engineering firm, train new sales staff in just two hours. The company needed a simple sales CRM to manage over 145,000 leads and ensure a consistent... sales process. Vanillasoft's user-friendly platform made onboarding fast and saved time and money. Sales reps now access contact notes quickly and focus on closing deals.

Creating Successful Cadences: Advice from the Experts

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Frequently Asked Questions(FAQ)

for Vanillasoft Inside Sales CRM

What is Vanillasoft Inside Sales CRM?

VanillaSoft is a cloud-based sales engagement solution that combines functions like CRM, lead management and telemarketing which helps inside sales teams in businesses manage their daily operations.

It uses a queue-based sorting system that also provides lead generation and nurturing tools, helping users to manage sales in the pipeline and secure new business.

It offers integrated applications to manage lead tracking, lead routing, auto dialling, email marketing, appointment setting and call recordings to effectively engage, qualify and close the sales deals, achieving increased productivity in the process.

What is Vanillasoft Inside Sales CRM used for?

Vanillasoft Inside Sales CRM is a Sales Engagement Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Call Recording and Communication Management .

What are the top features of Vanillasoft Inside Sales CRM?

Recording, Personalization and Templates are some of the top features of Vanillasoft Inside Sales CRM.

Who uses Vanillasoft Inside Sales CRM?

Vanillasoft Inside Sales CRM is used by Marketing And Advertising, Management Consulting and Telecommunications among other industries.

What are Vanillasoft Inside Sales CRM alternatives?

GMass, Ebsta Revenue Intelligence, Autoklose and Mailshake are popular alternatives for Vanillasoft Inside Sales CRM.

Where is Vanillasoft Inside Sales CRM located?

Vanillasoft Inside Sales CRM is headquartered at 4965 Preston Park Blvd., Suite 850 Plano, TX 75093.
lightning

Peers used Vanillasoft Inside Sales CRM for engagement management and call recording

Vanillasoft Inside Sales CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (4)
Analytics

4.66/5

Read Reviews (87)
Custom Reports

4.12/5

Read Reviews (388)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5

Read Reviews (4)
Analytics

4.66/5

Read Reviews (87)
Custom Reports

4.12/5

Read Reviews (388)

Software Failure Risk Guidance

?

for Vanillasoft Inside Sales CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Vanillasoft Inside Sales CRM

VanillaSoft. News

Awards

G2 Spring 2026 Reports Recognize Vanillasoft

Vanillasoft has been recognized in the G2 Spring 2026 reports for its sales engagement platform, earning accolades for Highest User Adoption, Fastest Implementation, and as a Momentum Leader in categories like Sales Engagement, Lead Scoring, and Enterprise Sales Performance Management. These recognitions are based on user reviews and data from G2, highlighting Vanillasoft's efficiency and user satisfaction.

Awards

Vanillasoft Recognized in the 2025 Capterra Shortlist for Inside Sales - MarTech Cube

VanillaSoft, a sales engagement technology company, has been recognized in the 2025 Capterra Shortlist for Inside Sales. This recognition highlights VanillaSoft's effectiveness and user-friendliness, as praised by customer reviews. CEO David Hood emphasizes the company's commitment to building strong customer relationships and providing excellent service, contributing to its status as a top inside sales platform in North America.

Awards

VanillaSoft Named an Innovator in 2025 Aragon Research Globe? for Sales Enablement Platforms

VanillaSoft has been recognized as an Innovator in the 2025 Aragon Research Globe for Sales Enablement Platforms. This marks the sixth consecutive year that VanillaSoft has been featured in the report, which evaluates technology providers enhancing sales productivity. VanillaSoft's platform includes features like Intellective Routing, voice transcription, and email nurturing to boost sales engagement and success.

Awards

VanillaSoft Named an Innovator in 2025 Aragon Research Globe for Sales Enablement Platforms - GlobeNewswire

VanillaSoft has been recognized as an Innovator in the 2025 Aragon Research Globe for Sales Enablement Platforms. This marks the sixth consecutive year that VanillaSoft has been featured in the report, highlighting its ongoing commitment to enhancing sales productivity through features like Intellective Routing, voice transcription, and email nurturing.

VanillaSoft. Profile

Company Name

VanillaSoft.

Company Website

//vanillasoft.com

Year Founded

2005

HQ Location

4965 Preston Park Blvd., Suite 850 Plano, TX 75093

Employees

11-50

Social

Financials

PRIVATE