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Vanillasoft Inside Sales CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Vanillasoft Inside Sales CRM
Brand: Vanillasoft Inside Sales CRM
Rating: 4.61 (3906 reviews)

4.61 5

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(3906)

Sales Engagement Software for Inside Sales

Vanillasoft Inside Sales CRM Overview

VanillaSoft streamlines inside sales processes with its sales engagement software. Leads are engaged and deals closed efficiently using VanillaSoft's CRM.

Use Cases

Customers recommend Engagement Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Vanillasoft Inside Sales CRM.

Other use cases:

Lead Management
Lead Routing
Telemarketing
Helpdesk Management
Contact List Management
Generation Of New Leads
Lead Engagement

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Vanillasoft Inside Sales CRM.

Other priorities:

Improve ROI
Enhance Customer Relationships
Improve Internal Communications
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Efficiency
Launch New Products
Grow Market Share
Build Brand Awareness
Establish Thought Leadership

See all business priorities See less business priorities

Vanillasoft Inside Sales CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Vanillasoft Inside Sales CRM works with different mediums / channels such as Phone Calls. and E-Mail.

Vanillasoft Inside Sales CRM's features include Recording, Personalization, Templates, etc. and Vanillasoft Inside Sales CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Vanillasoft Inside Sales CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales." - David Kreiger

Vanillasoft Inside Sales CRM, GMass, Ebsta Revenue Intelligence, Autoklose, Mailshake, etc., all belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Vanillasoft Inside Sales CRM

Top Industries

Marketing and Advertising
Management Consulting
Telecommunications

Popular in

Small Business
Mid Market
Enterprise

Vanillasoft Inside Sales CRM is popular in Marketing And Advertising, Management Consulting, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Vanillasoft Inside Sales CRM Use Cases

How can Vanillasoft Inside Sales CRM enhance your Engagement Management process?

The system streamlines sales processes through automated follow-ups, tracking of customer interactions, and email management. It assists in achieving higher customer response rates and increased sales productivity. While the system provides robust lead management and engagement capabilities, it currently lacks cohort-level reporting functionalities.

"...Read VanillaSoft reviews to see what our customers have to say about our sales engagement & tracking software...." Testimonials

Read Reviews

What makes Vanillasoft Inside Sales CRM ideal for Call Recording?

The system records all calls, making them easily accessible by campaign, agent, and lead status. Recordings can be accessed for training purposes and to monitor campaign and agent performance. Call recordings are only saved for a limited time, and there are occasional instances where a call is not recorded despite recording being enabled.

"...Results of each campaign and of the agents is easy to monitor, including a variety of KPIs plus easy access to call recordings...." Peer review by Cindy S, Director of Client Services, Marketing and Advertising

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What makes Vanillasoft Inside Sales CRM ideal for Communication Management?

VanillaSoft's Inside Sales CRM communication management capabilities streamline communication for sales representatives by enabling them to send emails, make phone calls, and record notes from a single platform. It facilitates efficiency by providing features like auto-dialing, email templates, and next-best-lead routing. A limitation of VanillaSoft is that only administrators have the ability to draft ready-to-send messages.

"...We are using this software to track calls to potential clients who request information about health insurance...." Peer review by User

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Why is Vanillasoft Inside Sales CRM the best choice for Lead Management?

VanillaSoft is a CRM solution that assists inside sales teams in managing leads. The system provides tools for organizing leads, generating qualified leads, and managing sales campaigns. The software's routing filters could be improved for greater visibility in anticipating lead flow.

"...VanillaSoft allows for a very user friendly experience in managing sales leads, maintaining email records and notes, and sending contract to potential clients...." Peer review by Eddie W., Associate, Financial Services

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What Are the key features of Vanillasoft Inside Sales CRM for Lead Routing?

The CRM software allows leads to be routed to appropriate teams for follow-up. This routing is automated and intelligent, taking into account factors such as priority and lead status. However, the software lacks functionality for assigning specific leads to individual agents.

"...Queue-based lead routing software gives you the shortest distance between a lead and the sale. ..." Sales Engagement Platform

Read Reviews

57+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well Vanillasoft Inside Sales CRM solved their Sales Engagement needs. Cuspera uses 3906 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
David Kreiger President SalesRoads	VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales. Testimonial By David Kreiger
Ria Latif Direct Marketing Co-Ordinator King's College London	VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif
Carrie Griffin VP of Business Development The Salt Group	VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin

CUSTOMERS	TESTIMONIALS
David Kreiger President SalesRoads	VanillaSoft’s queuebased routing not only boosted calls per hour, but increased sales. Testimonial By David Kreiger
Ria Latif Direct Marketing Co-Ordinator King's College London	VanillaSoft helps to better allocate data to callers to make sure they are put in the best position in being able to build rapport and have a positive call. Testimonial By Ria Latif
Carrie Griffin VP of Business Development The Salt Group	VanillaSoft has the easiest, quickest implementation, and customizations can be done by a non-IT person like me. If I can go in and develop specific customizations, anybody can. Testimonial By Carrie Griffin

Case Studies

Marketing and Advertising

CASE STUDY SalesRoads

VanillaSoft’s Intellective Routing helped SalesRoads boost sales productivity. SalesRoads used the tool to better prioritize leads and automate routing. They saw a 20% increase in dials, 22% more con...versions, and a 28% rise in sales. Negative dispositions dropped by 40%. The tool made it easy for managers to set up campaigns and for reps to focus on the best leads. SalesRoads now uses Intellective Routing on almost all campaigns for better results.

Marketing and Advertising

CASE STUDY Superhuman Prospecting (Pereus Marketing)

VanillaSoft helped Superhuman Prospecting, a division of Pereus Marketing, grow from 3 to 65 accounts in one year. The company needed a flexible lead management platform for remote cold calling and a...ppointment setting. VanillaSoft's user-friendly interface and custom campaign features let them serve many clients with unique needs. The platform made remote management and real-time reporting easy. This led to faster growth and freed up resources for training and strategy.

Manufacturing

CASE STUDY Nationwide Telemarketing

VanillaSoft helped Nationwide Telemarketing grow company size by 70%. The company struggled to compete and manage calls with manual tools. VanillaSoft enabled call tracking, monitoring, and automated... reporting. Clients could review call records, improving satisfaction. Training improved with call monitoring. Reports now take minutes, not hours. Productivity increased with preview dialing and custom scripts.

Financial Services

CASE STUDY The SALT Group

VanillaSoft helped The SALT Group move from a hard-to-use CRM to a simple, cloud-based sales engagement platform. The SALT Group needed a tool for their call center, consulting group, and inside sale...s team. After switching to VanillaSoft, productivity doubled with the same staff. Turnover dropped, and training time for new hires fell from three days to half a day. Managers used custom reports to spot training needs, and agents earned more commissions.

Marketing and Advertising

CASE STUDY One of a Kind Sales

VanillaSoft helped One of a Kind Sales boost sales activity by up to 500%. The platform's Intellective Routing, automated email, and voicemail drops made sales reps more efficient. One of a Kind Sale...s improved call and email volume without extra overhead. Custom dashboards and enhanced reporting improved client communication. The team now averages 20 dials per hour, up from 4-10, delivering better lead generation and client service.

Education

CASE STUDY The University of South Florida

VanillaSoft helped the University of South Florida launch a new Digital Engagement Center for fundraising. The team used VanillaSoft’s intellective routing and automated cadences to personalize outre...ach and increase donor engagement. The platform’s flexibility let them customize strategies and add new communication steps easily. Staff praised the smooth onboarding and responsive customer support. These features made it easier to reach the right donors and build a successful fundraising program.

Creating Successful Cadences: Advice from the Experts

Frequently Asked Questions(FAQ)

for Vanillasoft Inside Sales CRM

What is Vanillasoft Inside Sales CRM?

VanillaSoft is a cloud-based sales engagement solution that combines functions like CRM, lead management and telemarketing which helps inside sales teams in businesses manage their daily operations.

It uses a queue-based sorting system that also provides lead generation and nurturing tools, helping users to manage sales in the pipeline and secure new business.

It offers integrated applications to manage lead tracking, lead routing, auto dialling, email marketing, appointment setting and call recordings to effectively engage, qualify and close the sales deals, achieving increased productivity in the process.

What is Vanillasoft Inside Sales CRM used for?

Vanillasoft Inside Sales CRM is a Sales Engagement Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Engagement Management, Call Recording and Communication Management .

What are the top features of Vanillasoft Inside Sales CRM?

Recording, Personalization and Templates are some of the top features of Vanillasoft Inside Sales CRM.

Who uses Vanillasoft Inside Sales CRM?

Vanillasoft Inside Sales CRM is used by Marketing And Advertising, Management Consulting and Telecommunications among other industries.

What are Vanillasoft Inside Sales CRM alternatives?

GMass, Ebsta Revenue Intelligence, Autoklose and Mailshake are popular alternatives for Vanillasoft Inside Sales CRM.

Where is Vanillasoft Inside Sales CRM located?

Vanillasoft Inside Sales CRM is headquartered at 4965 Preston Park Blvd., Suite 850 Plano, TX 75093.

Peers used Vanillasoft Inside Sales CRM for engagement management and call recording

Vanillasoft Inside Sales CRM Competitors

More Vanillasoft Inside Sales CRM Alternatives...

Vanillasoft Inside Sales CRM Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.12/5 ★ Read Reviews (4)
Analytics	4.66/5 ★ Read Reviews (87)
Custom Reports	4.12/5 ★ Read Reviews (388)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.12/5 ★ Read Reviews (4)
Analytics	4.66/5 ★ Read Reviews (87)
Custom Reports	4.12/5 ★ Read Reviews (388)

Vanillasoft Inside Sales CRM Integrations

Vanillasoft Inside Sales CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.34/5 ★

Read Reviews (346)

Data Import

4.08/5 ★

Read Reviews (527)

Few API Integrations for Vanillasoft Inside Sales CRM

Cision Media Monitoring

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Canva

4.69 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Qualified

4.76 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Salesforce Marketing Cloud

4.22 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Autoklose

4.67 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Vanillasoft Inside Sales CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Vanillasoft Inside Sales CRM

VanillaSoft. News

Executive 27/03/2025

VanillaSoft Announces Changes to Leadership Team - GlobeNewswire

VanillaSoft announced leadership changes with Paul McGee promoted to Senior VP of Operations and Shawn Finder to VP of Business Development, focusing on growth and strategic partnerships.

Awards 20/01/2025

G2 Winter 2025 Reports Recognize VanillaSoft in Several Categories

VanillaSoft is recognized in several categories in the G2 Winter 2025 Reports.

Awards 24/07/2024

VanillaSoft Recognized in the 2024 Gartner Market Guide for Sales Engagement Applications - GlobeNewswire

VanillaSoft is recognized in the 2024 Gartner Market Guide for Sales Engagement Applications.

25/06/2024

Consistency Is Key in Your Lead Management Process

Read on and learn why having a well-built lead management process is important, how to implement it, and why consistency is a key factor.

The post Consistency Is Key in Your Lead Management Process appeared first on VanillaSoft.

VanillaSoft. Profile

Company Name

VanillaSoft.

Company Website

//vanillasoft.com

Year Founded

2005

HQ Location

4965 Preston Park Blvd., Suite 850 Plano, TX 75093

Employees

11-50

Social

Financials

PRIVATE

Vanillasoft Inside Sales CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Sales Engagement Software for Inside Sales

Failure Risk for Vanillasoft Inside Sales CRM ?

Vanillasoft Inside Sales CRM Overview

Use Cases

Business Priorities

Vanillasoft Inside Sales CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Vanillasoft Inside Sales CRM Use Cases

How can Vanillasoft Inside Sales CRM enhance your Engagement Management process?

What makes Vanillasoft Inside Sales CRM ideal for Call Recording?

What makes Vanillasoft Inside Sales CRM ideal for Communication Management?

Why is Vanillasoft Inside Sales CRM the best choice for Lead Management?

What Are the key features of Vanillasoft Inside Sales CRM for Lead Routing?

57+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY SalesRoads

CASE STUDY Superhuman Prospecting (Pereus Marketing)

CASE STUDY Nationwide Telemarketing

CASE STUDY The SALT Group

CASE STUDY One of a Kind Sales

CASE STUDY The University of South Florida

Video

Creating Successful Cadences: Advice from the Experts

Frequently Asked Questions(FAQ)

What is Vanillasoft Inside Sales CRM?

What is Vanillasoft Inside Sales CRM used for?

What are the top features of Vanillasoft Inside Sales CRM?

Who uses Vanillasoft Inside Sales CRM?

What are Vanillasoft Inside Sales CRM alternatives?

Where is Vanillasoft Inside Sales CRM located?

Peers used Vanillasoft Inside Sales CRM for engagement management and call recording

Vanillasoft Inside Sales CRM Competitors

Vanillasoft Inside Sales CRM Features

Vanillasoft Inside Sales CRM Integrations

LocaliQ

NeverBounce

Zendesk Sell

Zapier

Doodle

Cision Media Monitoring

Canva

Qualified

Salesforce Marketing Cloud

Autoklose

Software Failure Risk Guidance

VanillaSoft. News

VanillaSoft Announces Changes to Leadership Team - GlobeNewswire

G2 Winter 2025 Reports Recognize VanillaSoft in Several Categories

VanillaSoft Recognized in the 2024 Gartner Market Guide for Sales Engagement Applications - GlobeNewswire

Consistency Is Key in Your Lead Management Process

VanillaSoft. Profile