Vectara Overview
Chatbase and Dialogflow provide tools for creating virtual agents. These agents can be used in bots, applications, services, and devices.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Social Media Analytics, as the business use cases that they have been most satisfied with while using Vectara.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Vectara.
Vectara Use-Cases and Business Priorities: Customer Satisfaction Data
Vectara works with different mediums / channels such as Phone Calls.
Vectara's features include Bot. and Vectara support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Vectara analytics capabilities include Analytics, and Custom Reports.
Reviews
"Using Chatbase has helped us steadily increase user sessions with the Best Buy Canada Assistant. It makes it easy to understand how interactions work, and how to improve customer engagement and satisfaction." - Chris Rowinski
Vectara, ManyChat, DataRobot, Chatfuel, kore.ai, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Vectara Use Cases
What Are the key features of Vectara for Helpdesk Management?
How can Vectara optimize your Engagement Management Workflow?
What makes Vectara ideal for Measuring Customer Satisfaction?
4+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Vectara solved their Bot Platform needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Using Chatbase has helped us steadily increase user sessions with the Best Buy Canada Assistant. It makes it easy to understand how interactions work, and how to improve customer engagement and satisfaction. Testimonial By Chris Rowinski |
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Chatbase gives us powerful analytics capabilities for our bots. We increased query volume per user by 35%% for a popular stickers bot by optimizing queries with high exit rates. After a quick integration process, the Chatbase platform delivered detailed reports that allowed us to optimize our bots ...easily, saving us crucial time. |
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Access to analytics was a key contributor to the success of our 'Aeden' chatbot in the Westworld Season 1 digital campaign. The ability to analyze user messages allowed us to optimize Aeden for viewer curiosities, resulting in much stronger user engagement overall. Testimonial By Katie Lucas |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chris Rowinski Product Owner Best Buy Canada |
Using Chatbase has helped us steadily increase user sessions with the Best Buy Canada Assistant. It makes it easy to understand how interactions work, and how to improve customer engagement and satisfaction. Testimonial By Chris Rowinski |
|
Itamar Mula Global Developer Relations Manager Viber |
Chatbase gives us powerful analytics capabilities for our bots. We increased query volume per user by 35%% for a popular stickers bot by optimizing queries with high exit rates. After a quick integration process, the Chatbase platform delivered detailed reports that allowed us to optimize our bots ...easily, saving us crucial time. |
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Katie Lucas Sr Content Manager HBO Digital and Social Media |
Access to analytics was a key contributor to the success of our 'Aeden' chatbot in the Westworld Season 1 digital campaign. The ability to analyze user messages allowed us to optimize Aeden for viewer curiosities, resulting in much stronger user engagement overall. Testimonial By Katie Lucas |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
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Case Study Best Buy CanadaRead More |
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Case Study Best Buy CanadaRead More |
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Case Study Best Buy CanadaRead More |
Peers used Vectara for helpdesk management and engagement management
Vectara Competitors
Vectara Features
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- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (27) |
| Custom Reports | Read Reviews (30) |
Vectara Integrations
Vectara integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Vectara
Top Failure Risks for Vectara
Vectara, Inc. Profile
Company Name
Vectara, Inc.
Company Website
https://get.vectara.com/HQ Location
2 Harrison St, San Francisco, California US
Employees
11-50
Social
Financials
PRIVATE
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What makes Vectara ideal for Social Media Analytics?