Verascape Overview

Verascape offers cloud-based IVR and Chatbot self-service solutions across all communication channels, powered by advanced technologies like NLP and real-time data integration. Features include automated inquiries, payments, call routing, and PCI-compliant order processing.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Call Recording, as the business use cases that they have been most satisfied with while using Verascape.

Other use cases:

  • Communication Management
  • Cross Selling
  • Measuring Customer Satisfaction
  • Capturing Leads
  • Knowledge Management
  • Loyalty Management
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verascape.

Verascape Use-Cases and Business Priorities: Customer Satisfaction Data

Verascape works with different mediums / channels such as Phone Calls.

Reviews

"Verascape is not just a vendor they are a partner for success." - Keith Martin

Verascape, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Verascape Use Cases

How does Verascape address your Engagement Management Challenges?

How efficiently Does Verascape manage your Helpdesk Management?

What makes Verascape ideal for Cross Selling?

9+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Verascape solved their Chatbot needs. Cuspera uses 135 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Verascape testimonial

Keith Martin

American Greetings Interactive

Verascape is not just a vendor they are a partner for success. Testimonial By Keith Martin
Verascape testimonial

VP of Operations

National Retailer

Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. Testimonial By National Retailer
Verascape testimonial

Director, Call Center Operations

Catalog Company

Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. Testimonial By Catalog Company
CUSTOMERS TESTIMONIALS
Verascape testimonial

Keith Martin

American Greetings Interactive

Verascape is not just a vendor they are a partner for success. Testimonial By Keith Martin
Verascape testimonial

VP of Operations

National Retailer

Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. Testimonial By National Retailer
Verascape testimonial

Director, Call Center Operations

Catalog Company

Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. Testimonial By Catalog Company

Case Studies

COMPANY INDUSTRY CASE STUDIES
Verascape case study
NA
Case Study Catalog company

Cataloger Reduces Costs by 43% with Verascape Self-Service

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Verascape case study
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Case Study National Medical Diagnostics Company

National Medical Diagnostics Company Improves Success Rates by 62% and Cost Savings by 76%

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Verascape case study
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Case Study National Medical Diagnostics Company

National Medical Diagnostics Company Improves Success Rates by 62% and Cost Savings by 76%

Read More

Video

IVA Overview

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Peers used Verascape for engagement management and helpdesk management

Verascape Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (3)
Analytics

4.30/5 ★

Read Reviews (18)
Custom Reports

3.93/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (3)
Analytics

4.30/5 ★

Read Reviews (18)
Custom Reports

3.93/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Verascape

Top Failure Risks for Verascape

Verascape Profile

Company Name

Verascape

Company Website

https://www.verascape.com/

HQ Location

Employees

11-50

Social

Financials

PRIVATE