Verascape Overview
Verascape offers cloud-based IVR and Chatbot self-service solutions across all communication channels, powered by advanced technologies like NLP and real-time data integration. Features include automated inquiries, payments, call routing, and PCI-compliant order processing.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Call Recording, as the business use cases that they have been most satisfied with while using Verascape.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verascape.
Verascape Use-Cases and Business Priorities: Customer Satisfaction Data
Verascape works with different mediums / channels such as Phone Calls.
Reviews
"Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times." - Catalog Company
Verascape, belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Verascape Use Cases
Why is Verascape the best choice for Engagement Management?
How can Verascape enhance your Helpdesk Management process?
How does Verascape address your Cross Selling Challenges?
9+ more Business Use Cases
14 buyers and buying teams have used Cuspera to assess how well Verascape solved their Chatbot needs. Cuspera uses 135 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. Testimonial By Catalog Company |
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This has transformed the way we train and retain our agents. By enabling our customers to self-service for many of our call types, our live agents are much happier. They spend more quality time on trust-based inquiries and building customer relationships. Testimonial By National Insurance Company |
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Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. Testimonial By National Retailer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Director, Call Center Operations Catalog Company |
Our CSAT scores have never been better. Customers can now get the answers they want, whenever they want, through the communication channel of their choice with no wait times. Testimonial By Catalog Company |
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Assistant VP, Customer Service National Insurance Company |
This has transformed the way we train and retain our agents. By enabling our customers to self-service for many of our call types, our live agents are much happier. They spend more quality time on trust-based inquiries and building customer relationships. Testimonial By National Insurance Company |
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VP of Operations National Retailer |
Verascape is very easy to work with. I was surprised at how smooth the implementation was. Plus, with their pay-for-performance pricing model, there is no upfront fees and we only pay when they successfully take care of a customer and save us money. Testimonial By National Retailer |
Case Studies
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Case Study Financial Services CompanyRead More |
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Case Study National Medical Diagnostics CompanyRead More |
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Case Study National Medical Diagnostics CompanyRead More |
Video
IVA Overview
Peers used Verascape for engagement management and helpdesk management
Verascape Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (18) |
| Custom Reports | Read Reviews (7) |
Software Failure Risk Guidance
?for Verascape
Top Failure Risks for Verascape
Verascape Profile
Company Name
Verascape
Company Website
https://www.verascape.com/HQ Location
Employees
11-50
Social
Financials
PRIVATE
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