CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.

Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.

CallJourney helps to harness the power of voice data and helps the organizations find answers to some of the biggest challenges by delivering insights that directly impact the customer experience, business performance, risk management, and compliance. It allows to translate every single conversation into clarity and understanding. It’s EVS API integrates with multiple applications and transfers the data smoothly and easily and streams the voice data output straight to the platform.

Its features include the highest accuracy, flexible plans, data pipeline, data redaction, secure and compliant, PCI data scrubbing, intuitive data visualization, and many more.