Verloop: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verloop
Brand: Verloop
Rating: 4.49 (460 reviews)

4.49 5

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Verloop Overview

Verloop.io addresses the challenge of enhancing customer support efficiency through AI-powered automation. This solution leverages AI chatbots to streamline end-to-end customer interactions, reducing the need for human intervention in routine queries. Businesses can build, scale, and optimize their customer support operations on a unified platform, which is crucial for handling high volumes of inquiries. Verloop.io's enterprise-grade AI promises a high return on investment by improving response times and customer satisfaction. The platform is trusted by over 500 clients, indicating its reliability in diverse industry applications. A unique feature is its ROI calculator, helping businesses quantify potential gains from implementing the solution.

Use Cases

Customers recommend Generation Of New Leads, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Verloop.

Other use cases:

Contact List Management
Conversion Management
Capturing Leads
Campaign Management
Identify Target Customers
Tracking & Monitoring Communications
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verloop.

Other priorities:

Enhance Customer Relationships
Build Brand Awareness
Improve ROI

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Verloop Use-Cases and Business Priorities: Customer Satisfaction Data

Verloop works with different mediums / channels such as Website. and Phone Calls.

Verloop's features include Bot, Ticketing, Personalization, etc. and Verloop support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Verloop analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Thanks to this system, we have been able to offer the client efficient solutions, we have also been able to answer each and every one of your questions through the Verloop but, allowing us to save a lot of money in the contracting of a call center team as well as the purchase of a system in that call center...." Peer review by Krystal J. B, Designer

Verloop, Qualified, Continually, Ada, Badger Maps, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Verloop.io offers a Conversational AI platform for automating customer support. Users can explore this solution to enhance and streamline their support experience.

Popular Business Setting

for Verloop

Top Industries

Information Technology and Services
Marketing and Advertising
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Verloop is popular in Information Technology And Services, Marketing And Advertising, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Verloop Customer wins, Customer success stories, Case studies

How can Verloop enhance your Generation Of New Leads process?

What makes Verloop ideal for Engagement Management?

How can Verloop enhance your Helpdesk Management process?

How does Verloop facilitate Contact List Management?

How does Verloop address your Conversion Management Challenges?

58 buyers and buying teams have used Cuspera to assess how well Verloop solved their Conversational Marketing needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Wonderla - Entertainment

Verloop.io helped Wonderla, a leading amusement park chain, improve customer support. Wonderla faced issues with complex IVR systems, slow email responses, and many repetitive questions. Verloop.io's... conversational AI and WhatsApp integration let Wonderla answer queries 24/7 and guide guests to booking. The solution achieved 80% bot deflection and a 243.48% increase in recurring users. Wonderla now delivers faster, more satisfying support to millions of visitors.

Ninjacart - Supply Chain

Verloop.io's generative AI features helped Ninjacart improve customer support. Ninjacart faced high query volumes and slow agent response times. They used Verloop.io's Co-pilot for support, which inc...ludes AI rephrase, tone adjustment, expansion, and summary tools. Agents resolved queries faster and wrote better responses. Customer satisfaction improved by more than 11%. Query resolution increased by 689%. Agent response time dropped by 11.11%. Customer satisfaction reached 87.19%.

Sirona - E Commerce

Verloop.io's Conversational AI tool helped Sirona launch a WhatsApp period tracker. This tool sends timely notifications and product offers to users. Sirona used the chatbot to boost brand awareness ...and customer engagement. The solution led to 5.7 lakh organic users acquired out of 10 million, with a 61% average retention rate month on month. Sirona improved customer acquisition and retention using WhatsApp Business API and conversational commerce.

Abu Dhabi Islamic Bank (ADIB) - Banking

Verloop.io helped Abu Dhabi Islamic Bank (ADIB) launch ChatBanking, an AI-powered chatbot for WhatsApp and web. ADIB faced high call center volumes and needed to support customers in 17+ Arabic diale...cts and English. The chatbot automated over 30 banking services and enabled omnichannel support. ADIB reduced call center volume by 20% and resolved 80% of queries through ChatBanking. The solution improved agent experience and delivered personalized, multilingual support.

Flyin - Travel

Verloop.io helped Flyin automate customer support with an AI chatbot. Flyin needed faster, smarter support for over 200,000 monthly website visitors and 1,000,000+ app users. The chatbot automated bo...oking cancellations, confirmations, and refunds. Over 84% of customers completed their chat flow. First response time dropped from 30-40 minutes to 17-20 seconds. Support ticket resolution time fell to 32 minutes. Flyin phased out email support and now uses only the chatbot.

Nykaa - Ecommerce

Verloop.io's live chat helped Nykaa engage 99.7% of its customers in under 1 minute. Nykaa automated customer support to handle repetitive requests like cancellations, returns, and shipping inquiries.... The platform managed over 1.6 million unique conversations in the first 30 days. Bot deflection rate reached 64.21%, and over 6 million chats were handled. More than 90% of customers rated the bot as highly favorable or excellent.