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VICIdial: Reviews, Testimonials and Expert Opinions
(1575)VICIdial.com: Open- Source contact center solution..
Top 14 VICIdial Alternatives
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
Callminer Eureka
Eureka's Speech Analytics Software Platform | CallMiner
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions. ...
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
Toky
Business Phone System & Integrated VoIP Service
"We are incredibly happy with Toky. We have tried so many VOIP providers and none come close to Toky in terms of speed of setup. Within 10 minutes we had a viable phone solution, and we were customers.
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- Adrian G
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
Marsview
All-in-one AI platform for conversation intelligence to enable sales and support teams.
Marsview is a conversation intelligence platform for all the daily meetings, conversations and interactions. It's an AI-powered meeting assistant that helps to automatically schedule, record, transcribe, and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships, launch meetings, get interactive transcripts and insights from one place. ...
Marsview transcribes the meetings in real-time with industry-leading accuracy and scale. Automatically captures insights such as action items, questions and responses, topics, call quality, sentiments, engagement levels, meeting activity and more. It provides an easy-to-use graphical interface to query meetings data for analysis. Â and at the end of every meeting, Marsview sends a scorecard of call quality metrics to assess the meeting.
Some of its features include call recording, Automatic Transcription, Speaker Identification, Screen Grabs and Clips, Meeting Templates, Custom Vocabulary, In-Meeting Analytics and more.
