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Vocalcom: Reviews, Testimonials and Expert Opinions
(1466)Vocalcom: AI Powered Contact Center Software
Top 60 Vocalcom Alternatives
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. ...
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
Toky
Business Phone System & Integrated VoIP Service
"The integrations offered as well as the amazing support are some of the best parts for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they ...were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated.
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- Mitchell W
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
Lightning Dialer
an outbound calling product with the option to add inbound calling functionality.
Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...
Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.
UJET
Take your customer support into the digital age
UJET and Vocalcom are prominent players in the Contact Center Software industry, each offering distinct features tailored to different user needs. UJET excels in large-scale deployments with robust compliance and analytics capabilities, tailored mainly for enterprises seeking enhanced customer relationships and effective international market penetration. Vocalcom, aimed more at communication management, focuses on customer acquisition and increased sales, catering to industries such as Oil & Energy and IT Services. Each platform offers unique strengths in vendor support and integration capabilities, enabling businesses to choose based on operational complexity and customer interaction demands. ...
Bigcontacts CRM
BIGContacts | CRM and email marketing app for small businesses
Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers. ...
Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.
Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.
Talkdesk
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Talkdesk is best suited for large and enterprise clients needing robust support primarily via phone and offline channels. Vocalcom is more suited for mid-sized businesses focusing on digital engagement through SMS and mobile. Talkdesk offers comprehensive capabilities such as call management and analytics for customer acquisition and relationship enhancement. Vocalcom focuses more on engagement management and scaling best practices. ...
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center and Vocalcom both excel in the contact center software space, each offering unique strengths. Freshdesk is highly valued for its helpdesk management and robust communication channels, favoring large enterprises and the IT sector. Vocalcom shines with engagement management capabilities, appealing to industries like Oil & Energy and services aiming to boost sales and ROI through diverse communication platforms. ...
Five9
Leading Cloud Contact Center Platform for the Digital Enterprise
When evaluating Five9 and Vocalcom, each offers distinct strengths within the Contact Center Software arena. Five9 excels in supporting diverse customer engagement and management tasks, fostering improved efficiency and customer relationships. In contrast, Vocalcom highlights capabilities tailored to digital communication, meeting needs for acquiring customers and enhancing digital presence. Both cater to different segments, with Five9 favored by larger enterprises, while Vocalcom suits industries like Oil & Energy and IT services. The choice between them will depend on specific business goals and operational contexts. ...
Calabrio Call Recording
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities. ...
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
Aircall.io
Aircall | Cloud Call Center Software & Business Phone System
Aircall.io and Vocalcom both offer robust contact center solutions tailored to different operational needs. Aircall.io excels in serving larger enterprises with a focus on comprehensive customer engagement and international market expansion. Vocalcom, on the other hand, caters to specific industries like Oil & Energy, prioritizing customer acquisition and enhancement of digital presence. While Aircall.io supports more extensive integrations, Vocalcom emphasizes real-time analytics through AI features, making it attractive for tech-driven environments with specific requirements. ...
Amazon Connect
Simple to use, cloud-based contact center
In comparing Amazon Connect and Vocalcom, it becomes evident that each has strengths tailored to specific operational needs. Amazon Connect is favored by enterprise and mid-market sectors, prioritizing advanced sales call management and AI capabilities. Vocalcom appeals to large entities, emphasizing engagement management and data handling excellence. While Amazon Connect leads in vendor support availability, Vocalcom excels in features like custom reporting and integrating diverse communication channels, making it suitable for dynamic, communication-heavy environments. ...
Toky
Business Phone System & Integrated VoIP Service
Toky and Vocalcom are contact center software solutions that enhance communication management. Toky excels in sales call management and is often used in the financial services industry, while Vocalcom focuses more on customer engagement and is preferred by the oil & energy sector. Toky supports large enterprises more frequently and offers robust phone support, whereas Vocalcom is popular in mid-market firms, emphasizing email communication. Both prioritize integration and offer 24/7 support. Business goals vary, with Toky targeting sales growth and Vocalcom focusing on customer acquisition. ...
Aloware
aloware.com - Modern Contact Center
Aloware and Vocalcom show distinct strengths in the contact center software category. Aloware emphasizes sales-focused capabilities with features that support sales call management, making it suitable for large enterprises across consumer goods and telecommunications. Vocalcom stands out in engagement management and tracking communications, catering more to industries like oil & energy and IT services, with stronger support for enhancing customer relationships and digital presence. Both offer robust support but differ in core operational alignments. ...
Enghouse Interactive
Enghouse Interactive - Bring your customers closer to your business
Vocalcom offers robust engagement and communication management, ideal for large enterprises in sectors like Oil & Energy. Enghouse Interactive focuses on sales call management and helpdesk services, catering well to mid-market firms in consumer goods. Vocalcom aids customer acquisition and enhances relationships with its extensive integrations and analytics. Enghouse Interactive improves efficiency with its focus on training, compliance, and varied omnichannel capabilities. Both provide 24/7 support, though Vocalcom offers broader email and chat support. ...
MessageMedia
Business SMS Messaging Service
"By using SMS to remind clients of payments, there has been a 66.6% increase in clients making on-time payments.
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Jacaranda Finance
Touchpoint
Touchpoint.io | POS solution offers robust control, rich reporting, and rapid
Touchpoint is a customer experience and data platform that fuels growth for QSR, Table Service, Drive-Thru, and Pizza/Delivery. It's an enterprise POS reinvented for the best guest experience and highest loyalty participation. ...
Touchpoint achieves a record-beating participation in part because of re-invented POS for engagement. It obsessively refines every screen in the system to maximize customer engagement, and result in more customers in the marketing database.
Some of its features include real-time above store reporting, managed in-store HW and networking, powerful APIs to connect and share data, global menu management, scale to thousands of stores in single brand and many more.
MessageBird
An omnichannel communications platform built for global scale
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings. ...
It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.
Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.
Livezilla Customer Support
LiveZilla Live Chat, Live Support, Ticket System and Customer ...
LiveZilla is a Customer Support Software. It provides Live chats and also monitors website visitors in real-time. It helps to grow sales and revenue and turn visitors into customers. LiveZilla ...
LiveZilla is the perfect contact platform even when offline, website visitors can leave message seeking for help. The live chats help to get in touch with the visitors instantly. Its integrated real-time visitor monitoring feature enables to see instantly, who's visiting the website. LiveZilla provides customer service and improves customer support efficiency by providing the staff with the tools needed to provide effective support.
Chatra
Chatra live chat software
Chatra is a live chat, chatbot, email, and social messaging app for big and small businesses to communicate with customers in real-time. It helps to increase sales and revenue and improve ROI. ...
Chatra is a multichannel support platform for the website. It helps to increase online sales by answering questions, solving problems, and increasing conversions in real-time.
Some of the features of Chatra includes communicating over email and Facebook, monitoring visitors on the website, using a chatbot for routine tasks, and many more.
AddressTwo CRM
Simple CRM software to track key relationships that matter most.
AddressTwo CRM software helps small businesses keep track of the key relationships that matter most. Small business is about creating, building, deepening, and managing the relationships. It helps to increase sales and revenue and acquire customers. ...
AddressTwo helps small businesses build relationships with customers personally. It also helps in lead generation, networking strategy, SEO/SEM and landing pages, direct mail campaigns, and lead nurturing systems. It makes the entire CRM system web-based and web-enabled.
Some of its features include simple to use, email marketing, marketing automation, lead scoring, sales pipeline, reporting, and many more.
Mindbody Software
Cloud-based online scheduling for the wellness services industry
Mindbody Software is a fitness software that provides first-rate service for clients and the most effective business management boosting productivity, handling the operations, and making the clients feel their best. ...
Mindbody assists in bringing in new customers and retaining existing ones. Also, accept payments in advance—safely and securely. Sign up for classes using the website, Messenger, custom app, or the Mindbody app. Maintain a virtual connection to the community as well.
Features are listing the business and services in the Mindbody app, Schedule classes, appointments, and resources Offering self-check-in for classes on an iPad kiosk, Streamline the intake process with digital forms, Enabling mobile-friendly booking and purchasing widget on the website, Reach the right audience with smart contact lists and more.
Agile CRM
Automate your sales, marketing, and service in one platform
Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. ...
Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and marketing automation, customer service, email tracking, landing pages, and social media marketing to name a few. With Agile CRM, users have a unified platform that puts all the information as well as people on a single page, streamlining their tasks, enhances communication and collaboration, and greatly improves productivity and output both at individual and collective levels.
Agile CRM centralizes real-time customer data, making it readily accessible and actionable across all teams. It supports full telephony integration alongside marketing support for sending email newsletters, social campaigns and SMS texts. Agile CRM automates web engagement with customer-conscious messages, pop ups, offers, surveys and signup forms.
Pure Chat
100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue. Pure Chat helps ...
Its features include unlimited chats, up to 3 operators for free, powerful operator dashboard, customizable widget, native iOS & Android apps and many more.
ComputerTalk
computer-talk.com - Omnichannel Cloud Contact Center
ComputerTalk and Vocalcom are both robust contact center solutions. ComputerTalk focuses more on integration and offers strong support options, appealing to enterprises in software and retail. Vocalcom supports a wider range of communication channels, with strengths in sales management, serving industries like oil & energy. Both platforms enhance customer acquisition and relationship building, but their features and service offerings cater to distinct user needs, making the choice dependent on industry focus and specific operational requirements. ...
Platformax CRM
Inside sales CRM, generate more leads with prospecting and sales management
Platformax CRM is an inside sales CRM that optimizes all steps of the sales process, from prospecting, lead nurturing and opportunities tracking, to sales fulfillment, order delivery and after-sales support. It helps users to centralize their contacts database, organize their sales pipeline and keep track of prospective customers and opportunities. ...
It centralizes contacts database, a prospect with emails and calls, organizes pipeline and track opportunities, manages team and schedule activities, collaborates on resolving cases, analyzes performance with reports and integrates with favorite tools.
Some of its features include document templates, segmentation filters, automated email drip campaigns, cold-calling scenarios, a live case monitor and multiple order fulfillment workflows. It supports integration with various third-party applications such as Google Apps, Mailchimp, Twilio and more.
Intellicon
Omnichannel Contact Center + Help Desk Software - Intellicon
Vocalcom suits large enterprises in technology and energy sectors, offering robust capabilities in engagement and communication management with strong 24/7 vendor support. Intellicon targets various industries like internet and insurance, excels in helpdesk and follow-up management, and provides considerable support options but with a stronger focus on improving internal communications. ...
DonorPerfect Fundraising Software
Fundraising Management Activities in DonorPerfect
DonorPerfect Fundraising Software is a full-featured donor management CRM that empowers to achieve the goals of an organization helping them raise money, save time, and grow their community of supporters using smart fundraising solutions and data-driven best practices. It helps to organize the efforts, reduce administrative tasks, and pinpoint the success of every fundraising event hosted. ...
DonorPerfect makes it easy to get the word out and personalize messages about the cause which helps to stay in touch with donors and promote continued support. It helps to grow the database of donors, increase giving, and retain donors year after year. DonorPerfect keeps track of all the constituent contacts by storing detailed information.
DonorPerfect’s Growth Tracks focus on Online Fundraising, Crowdfunding, Donor Retention, Event Management, Donor Prospect Research and many other areas that are key to nonprofit fundraising success.
NICE CXone
Complete CXi Platform for every journey
NICE CXone and Vocalcom distinctly serve the contact center software needs of various businesses. NICE CXone shines with its broad capabilities, supporting extensive customer interaction activities and integrating deeply with systems. It caters to a wide range of company sizes and industries, emphasizing security, compliance, and robust analytics. Vocalcom, on the other hand, is tailored for large enterprises, focusing on effective communication management and enhancing customer engagement, with broad support for digital channels. Its emphasis on improving ROI and digital presence complements its specialized user base. ...
NICE CXone Expert
Smart knowledge based self-service
NICE CXone Expert and Vocalcom both hail from the contact center software category, each addressing unique operational needs. NICE CXone Expert shines with its advanced integration and robust knowledge management, supporting sectors like computer software efficiently. It caters broadly from small enterprises to large ones. On the other hand, Vocalcom excels in communication management with a focus on engagement and sales call functions. It primarily serves the oil and energy industries and caters mostly to large enterprises, reflecting its niche operational focus. ...
Genesys PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures. ...
Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.
The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern offers a robust contact center solution with strong capabilities in helpdesk management and sales call management, catering to diverse industries like human resources and telecommunications. Vocalcom, meanwhile, focuses on engagement and communication management, ideal for industries with specific needs like oil & energy and IT services. While Bright Pattern appeals to larger enterprises requiring comprehensive support, Vocalcom is tailored towards businesses prioritizing efficient communication management. Their distinct features and industry focuses make each product suitable for different operational goals and scales. ...
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
Dialpad Ai Contact Center
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.
Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics. ...
Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
CallHippo
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Provider that implements cloud computing into the world of telephony. Its powerful business phone system is one of the most comprehensive solutions for all business communication needs. It helps to enhance customer relationships, improve internal communications and launch new products. ...
CallHippo supports to deliver a smooth customer experience with IVR, Smart Call Routing, Live Call Monitoring, and more to offer highly personalized customer experiences and resolve issues faster. It improve agents’ sales capabilities and get more conversions to improve productivity. Also, easily integrates with important business tools by leveraging automated integrations to build smooth workflows for sales and support teams to pave the way for satisfying customer journeys.
Some of its features are a power dialer to power up sales, intuitive time saving with Global connect, call transfer to redirect a connected call, call queuing, call forwarding and much more.
CloudTalk
Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card
CloudTalk is a call center software that helps growing businesses expand. CloudTalk provides all the apps that work best for the business. Solve customer queries faster and improve CSAT with crystal-clear voice quality, coverage in 160 countries, custom IVR flows, smart call routing, and countless one-click integrations by reaching customers anywhere anytime. ...
It provides the facility to make calls with a cloud-based business phone system and focuses solely on business growth and also interconnects the branches, departments, and team members hassle-free.
Some of its features include improving customer support, intelligent call routing techniques, and boosting the productivity of the staff, teams and department. Integration with CRM tools, helpdesk and e-commerce solutions, detailed statistics and call monitoring and so on.
NICE Customer Journey Analytics
Interaction of a customer with your business
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.?? ...
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
3CX Phone System
3CX: Open Standards Software IP PBX
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis.
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- Matt B
Intermedia Contact Center
improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Intermedia contact center is a cloud communications tool that helps businesses connect better - through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more - from wherever, whenever. With a seamlessly integrated portfolio of communications and collaboration solutions delivered through a single highly reliable and secure platform, it eliminates the need for multiple communications service providers. ...
Intermedia contact center provides a unified platform for the employees to work together with the customers, an automated telephony system that interacts with callers, gathers information, and routes call, and customized IVRs that drive business and improve customer experience.
Some of its features include unified with intermedia unite, interactive voice response, omnichannel routing, webchat, dynamic notifications, agent scheduling and quality assurance, contact center reporting and analysis, and interactive analytics with a streamlined evaluation tool.
Calabrio ONE
Contact Center Workforce Optimization | Calabrio ONE
Calabrio ONE is a workforce optimization and analytics solution that runs a customer service or contact center organization and helps companies make smarter, faster decisions about how to support the success of their business. ...
Calabrio ONE is a tool to gather and manipulate data (recorded transactions, workforce schedules, customer conversations) powered by a series of clear, intuitive, analytics-enabled widgets. Calabrio ONE is flexible, providing product bundles and add-ons that make it easy for customers to purchase applications that are right for them today, and integrate those that suit the needs of their business tomorrow.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behaviour and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support. Calabrio ONE seamlessly combines a fully integrated WFO suite, a comprehensive data integration and reporting platform, and powerful voice-of-the-customer analytics tools.
