Voicea Overview

Voicea, available through Cisco DevNet Ecosystem Exchange, accelerates digital transformation. Tailored technology solutions meet specific business needs efficiently.

Use Cases

Customers recommend Collaboration, Engaging And Following Up, Call Transcription, as the business use cases that they have been most satisfied with while using Voicea.

Other use cases:

  • Helpdesk Management
  • Communication Management
  • Channel Marketing
  • Contact List Management
  • Category Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Enter New Markets Internationally Or Locally and Manage Risk are the most popular business priorities that customers and associates have achieved using Voicea.

Other priorities:

See all business priorities See less business priorities

Voicea Use-Cases and Business Priorities: Customer Satisfaction Data

Voicea works with different mediums / channels such as Video. Offline. and Phone Calls.

Voicea's features include Voice Transcription, and Recording. and Voicea support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicea analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Voicea is the voice collaboration platform that enables you to Turn Talk Into Action with EVA, the enterprise voice assistant...." Peer review

Peer review evidence (same sources as the product rating summary)

"...November 19, 2019 Other industry examples include the Cisco acquisition of Voicea a technology that takes meeting notes and tracks next steps for web conferencing sessions and how companies like Zoom are introducing AI features like automated call transcription...." Conversations Are Eating the World: Takeaways from Dreamforce
"...Following up on important items from a meeting has never been easier...." Case Study DemoFlick Video Propels Voicea s Marketing Campaign
"...As an agent talks to a customer on the phone, Voicea provides a call transcript and summary to automate the agent s call wrap-up, ensuring no action item goes unaddressed...." Cisco Contact Center Portfolio Enhancements Revolutionize Customer and Agent Experiences

Voicea, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Voicea Customer wins, Customer success stories, Case studies

What Are the key features of Voicea for Collaboration?

How can Voicea enhance your Engaging And Following Up process?

What Are the key features of Voicea for Call Transcription?

How does Voicea facilitate Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Voicea solved their Conversation Intelligence needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

 

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BT - Telecommunications - Telecommunications

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

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lightning

Peers used Voicea for collaboration and engaging and following up

Voicea Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (36)
Analytics

4.83/5 ★

Read Reviews (14)
Custom Reports

4.52/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.83/5 ★

Read Reviews (36)
Analytics

4.83/5 ★

Read Reviews (14)
Custom Reports

4.52/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Voicea

Top Failure Risks for Voicea

Cisco Systems, Inc. News

Product

Cisco Products Multiple Vulnerabilities

Multiple vulnerabilities have been identified in Cisco products, including Cisco AsyncOS Software, Cisco Unity Connection, and Cisco Webex services. These vulnerabilities could allow remote attackers to bypass security restrictions, disclose sensitive information, and execute cross-site scripting attacks. Cisco has issued advisories and fixes for these issues.

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Partnership

Churchill Downs Taps Cisco to Drive Connectivity for Kentucky Derby

Cisco has entered a multi-year partnership with Churchill Downs Incorporated to enhance networking capabilities at Churchill Downs Racetrack. As the official networking partner for the Kentucky Derby, Cisco will deploy its AI-ready secure networking platform to improve connectivity across CDI's properties. This upgrade aims to deliver high-speed, reliable connectivity for events, enhancing guest experiences and operational efficiency.

Read more →
Partnership

Cisco Powers Churchill Downs Network Upgrade

Cisco will upgrade Churchill Downs' network infrastructure, becoming its Official Enterprise Networking Partner. The project includes deploying over 7,000 switches and Cisco Catalyst Center for centralized management, enhancing digital experiences for Kentucky Derby visitors. This partnership highlights Cisco's strategic focus on high-performance networking solutions in the sports and entertainment sector.

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Partnership

Cisco goes to the races with new Churchill Downs multi-year partnership

Cisco has secured a multiyear partnership with Churchill Downs to upgrade the network infrastructure at its racing venues and casinos. The agreement designates Cisco as the Official Enterprise Networking Partner for the Kentucky Derby. The project will involve a network refresh of over 7,000 switches and the implementation of Cisco Catalyst Center for centralized management. This initiative aims to enhance connectivity for fans and streamline operations at Churchill Downs' facilities.

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Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO