Voiceflow Overview

Voiceflow empowers product teams to efficiently create and deploy AI Agents that enhance customer interactions. These AI Agents simulate human-like conversations, providing support across various channels. The platform is designed for rapid iteration, allowing teams to quickly adapt and expand their use cases beyond initial customer support implementations. Voiceflow integrates seamlessly with existing applications, ensuring a cohesive tech stack. Over 500,000 developers globally leverage Voiceflow's capabilities, reflecting its robust community and widespread adoption. This tool is instrumental for businesses aiming to automate and elevate their customer experience strategies through conversational intelligence.

Use Cases

Customers recommend Sending & Publishing Communications, Conversion Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Voiceflow.

Other use cases:

  • Workflow Management
  • Lead Management
  • Collaboration
  • Training & Onboarding
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Voiceflow Use-Cases and Business Priorities: Customer Satisfaction Data

Voiceflow works with different mediums / channels such as Chat.

Voiceflow, belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Voiceflow is the collaborative platform for teams to design, develop, and launch AI chat and voice experiences. Impactful AI agents are built at scale.

Popular Business Setting

for Voiceflow

Top Industries

  • Banking

Popular in

Voiceflow is popular in Banking, and is widely used by

Comprehensive Insights on Voiceflow Use Cases

How does Voiceflow address your Sending & Publishing Communications Challenges?

What makes Voiceflow ideal for Conversion Management?

Case Studies

Financial Services

CASE STUDY Rocket Mortgage

Voiceflow helped Rocket Mortgage improve their conversation design workflow. The team struggled with scattered content, slow feedback, and tools that limited design. With Voiceflow, they made the des...ign process open to everyone. The team quickly rebuilt their chatbot and used Voiceflow as a content management system. Approvals and feedback became easier, and both technical and non-technical staff could work together in one place.

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Automotive

CASE STUDY Turo

Turo used Voiceflow to build a global, multilingual AI chatbot in just two months. The new chatbot replaced a rigid decision-tree system that frustrated users and could not scale. Voiceflow enabled T...uro to quickly launch an accurate FAQ agent, improving support for their worldwide users. The results included an 82% bot satisfaction rate, 99% FAQ response coverage, and only a 1% fallback rate across 23,000+ conversations. Turo now delivers better customer support and is ready for future automation.

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Internet

CASE STUDY eSnipe

Voiceflow helped eSnipe automate their help center with an AI-powered search agent. eSnipe faced high support ticket volume, averaging 9,000 tickets per month, due to a large customer base and many p...roduct features. The team used Voiceflow to build a knowledge base and deploy an AI agent that integrated with their help center. After launch, support ticket volume dropped by 70%, from 9,000 to 2,700 per month. Customers now get faster answers, and live agents focus on complex issues.

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Automotive

CASE STUDY BMW

Voiceflow helped BMW cut the time needed to prototype in-car voice apps by 50%. BMW used Voiceflow to design and test complex voice dialogs for their Intelligent Personal Assistant. The tool made it ...easy to create high quality conversations and run live user tests. BMW's team could quickly hand off designs to developers. Voiceflow is now used for pre-series prototyping of BMW's voice dialogs.

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Retail

CASE STUDY The Home Depot

Voiceflow helped The Home Depot scale IVR user testing. The team moved from 12 to 300 user tests in one week. They used shareable prototype links to test with three groups of 50 users each. This auto...mation cut testing time by 50%. The team now focuses on analyzing feedback and improving the IVR experience. Voiceflow lets them track user interactions and make real-time improvements.

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Information Technology and Services

CASE STUDY Voiceflow

Voiceflow used its own platform to build Tico, an AI customer support agent. The team faced high ticket volumes and slow response times. Tico integrated with a knowledge base and GPT-4 to answer user... questions fast. Tico resolved 90.9% of support tickets and cut human support needs from 16.1% to 2.5%. CSAT rose to 93.8% and support costs dropped by 48%. Tico now handles support across Zendesk, Discord, in-app, and the website.

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Voiceflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (3)
Custom Reports

4.29/5 ★

Read Reviews (48)
Analytics

3.00/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.43/5 ★

Read Reviews (3)
Custom Reports

4.29/5 ★

Read Reviews (48)
Analytics

3.00/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Voiceflow

Top Failure Risks for Voiceflow

Voiceflow Inc. Profile

Company Name

Voiceflow Inc.

Company Website

https://www.voiceflow.com/

HQ Location

501 Page St, San Francisco, California 94117, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A