Voicent Overview

With Voicent's omni-channel capabilities, clients receive appointment reminders via voice, text, or email and can confirm through the same channels. IVR Studio enables phone surveys and interactive text polls.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Voicent.

Other use cases:

  • Lead Tracking
  • Tracking & Monitoring Communications
  • Customer Feedback Management
  • Lead Engagement
  • Customise Loyalty Program
  • Contract Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Voicent.

Other priorities:

See all business priorities See less business priorities

Voicent Use-Cases and Business Priorities: Customer Satisfaction Data

Voicent works with different mediums / channels such as Phone Calls.

Reviews

"...I've been in the call center business for years...." Peer review by Emerson S., teamlead

Voicent, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Voicent

Top Industries

  • Information Technology and Services
  • Education
  • Management Consulting

Popular in

  • Large Enterprise
  • Small Business

Voicent is popular in Information Technology And Services, Education, and Management Consulting and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Voicent Use Cases

How does Voicent address your Engaging And Following Up Challenges?

Case Studies

Government Administration

CASE STUDY Candidates in Los Altos Hills, California

Candidates in Los Altos Hills, California, needed a better way to reach voters. Before, volunteers sent texts one by one, which took too much time. They used Voicent Auto Dialer to automate calls and... texts. This let them contact thousands of people quickly. They made 5,000 calls and spent 12,000 hours on campaigns. All candidates who used the tool won their elections.

Read more →
Financial Services

CASE STUDY iHome Easy Credit

iHome Easy Credit wanted to help more people fix their credit and qualify for loans. They needed a way to reach more customers and grow their business on a small budget. They used Voicent's Broadcast... by SMS to send out many text messages and calls. The software helped them market faster and track results. They sent 590,000 texts and spent 1.1 million hours using the system. The CEO said their business runs much smoother with Voicent.

Read more →
Automotive

CASE STUDY Sunrise Toyota

Sunrise Toyota is a busy auto dealership in Long Island, NY. Staff spent hours each day calling customers to confirm appointments. This work was slow and kept them from other important tasks. They st...arted using Voicent’s Auto Reminder to automate appointment calls. The system sends reminders and collects confirmations from customers. Now, staff save time and can focus on other work. They made 31,000 calls and spent 221,000 hours using the system.

Read more →
Financial Services

CASE STUDY Bryant Hodge & Associates LLC

Bryant Hodge & Associates LLC had a slow debt collection process using old phone equipment. Agents had to call people by hand. They needed a better way that worked with their current software. They c...hose Voicent for SMS texting and Predictive Dialing. The new system let them import data easily and start calls fast. They could track calls and send texts quickly. After switching, they made four times more calls and their agents worked better.

Read more →
Government Administration

CASE STUDY City of Doral, Florida

Voicent IVR Studio helped the City of Doral automate permit processing. Before, citizens had to call and speak to live agents for permits. This took a lot of time and staff. With Voicent, the city us...ed Perconti Data Systems and IVR Studio to let citizens check and process permits by phone. The new system reduced time on the phone and freed up staff for other work. The city now has a faster, automated permit process.

Read more →
Insurance

CASE STUDY JSB Insurance Services

JSB Insurance Services had problems with their old online dialing service. It was risky because they had to upload private client data. They wanted a safer and better way to call prospects. They swit...ched to Voicent's Predictive Dialer software. The new system made agents more productive by auto dialing and handling voicemails. The CEO said the software saved and grew the business. JSB Insurance Services now closes more deals and works more efficiently.

Read more →

Voicent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.27/5 ★

Read Reviews (1)
Custom Reports

3.05/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.27/5 ★

Read Reviews (1)
Custom Reports

3.05/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Voicent

Top Failure Risks for Voicent

Voicent Communications Inc. Profile

Company Name

Voicent Communications Inc.

Company Website

//voicent.com

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE