Home Sales Engagement Auto Dialer Voicent

Voicent: Use-Cases, Insights and Reviews | 2024 Cuspera

4.17 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Call Center Management & Auto Dialer Software | Voicent

Voicent Overview

With Voicent's omni-channel capabilities, clients receive appointment reminders via voice, text, or email and can confirm through the same channels. IVR Studio enables phone surveys and interactive text polls.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Voicent.

Other use cases:

Lead Tracking
Tracking & Monitoring Communications
Customer Feedback Management
Lead Engagement
Customise Loyalty Program
Contract Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Voicent.

Other priorities:

See all business priorities See less business priorities

Voicent Use-Cases and Business Priorities: Customer Satisfaction Data

Voicent works with different mediums / channels such as Phone Calls.

Reviews

"...I've been in the call center business for years...." Peer review by Emerson S., teamlead

Voicent, belong to a category of solutions that help Auto Dialer. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Voicent

Top Industries

Information Technology and Services
Education
Management Consulting

Popular in

Large Enterprise
Small Business

Voicent is popular in Information Technology And Services, Education, and Management Consulting and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Voicent Use Cases

What Are the key features of Voicent for Engaging And Following Up?

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
SPi Global Information Technology and Services	Information Technology and Services	CASE STUDY SPi Global SPi Global automated a million calls monthly, reaching 4.8 million contacts and spending 36 million hours on customer relationship management. Read More
Bryant Hodge & Associates LLC Consumer Services	Consumer Services	CASE STUDY Bryant Hodge & Associates LLC Agents made 8.9 million calls, spending 3 hours, improving consumer-creditor relations without civil court. Read More
Bryant Hodge & Associates LLC Consumer Services	Consumer Services	CASE STUDY Bryant Hodge & Associates LLC Agents made 8.9 million calls, spending 3 hours, improving consumer-creditor relations without civil court. Read More

Voicent Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	3.27/5 ★ Read Reviews (1)
Custom Reports	3.05/5 ★ Read Reviews (1)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.27/5 ★ Read Reviews (1)
Custom Reports	3.05/5 ★ Read Reviews (1)

Software Failure Risk Guidance

for Voicent

Top Failure Risks for Voicent

Voicent Communications Inc. Profile

Company Name

Voicent Communications Inc.

Company Website

//voicent.com

HQ Location

2672 Bayshore Parkway, Mountain View, California 95054, US

Employees

11-50

Social

Financials

PRIVATE