Voyc Overview
Voyc tackles the challenge of monitoring customer interactions by offering a solution that covers 100% of conversations. It identifies risks and ensures compliance, sending alerts and generating management information reports. This software aids businesses in maintaining call quality and safeguarding operations. By pinpointing customer vulnerabilities, Voyc enhances customer experience and supports sales growth. Its compliance monitoring ensures businesses adhere to regulations, providing clear evidence of performance. Users benefit from a comprehensive view of interactions, helping them make informed decisions and improve operational excellence. This tool is essential for businesses looking to protect themselves and optimize customer engagement.
Use Cases
Customers recommend Coaching, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Voyc.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Voyc.
Voyc Use-Cases and Business Priorities: Customer Satisfaction Data
Voyc works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.
Voyc's features include Alerts: Popups & Notifications, and Recording. and Voyc support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Voyc analytics capabilities include Analytics, and Custom Reports.
Reviews
"Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. W...ith Voyc, there is a third option: Scale your QA without increasing costs." - Stanley Kumalo
Peer review evidence (same sources as the product rating summary)
"...By responding to Voyc alerts without delay and using the insight the alerts deliver to coach agents effectively, many customer concerns were successfully dealt with before being escalated further...." Momentum Life Customer Story
"...Classify calls and identify trends in customer interactions within your business with fully automated topics. ..." Speech Analytics QM Software
"...Voyc meets this need by providing access to a treasure trove of customer insights stored in call recordings...." Improve Customer Experience with our Real-time speech analytics
Voyc, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Voyc Conversation Intelligence & Compliance Monitoring software tracks all customer interactions, sends alerts, and provides MI reports. A free demo is available now.
Popular Business Setting
for Voyc
Top Industries
- Financial Services
- Insurance
- Information Technology and Services
Popular in
Voyc is popular in Financial Services, Insurance, and Information Technology And Services and is widely used by
Voyc Customer wins, Customer success stories, Case studies
Why is Voyc the best choice for Coaching?
What makes Voyc ideal for Engagement Management?
Why is Voyc the best choice for Call Recording?
How can Voyc enhance your Measuring Customer Satisfaction process?
11 buyers and buying teams have used Cuspera to assess how well Voyc solved their Conversation Intelligence needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA w...ithout increasing costs. |
|
Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. Testimonial By Paul Steyn |
|
Managing risk and being able to offer exceptional customer service is critical to any insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company. Testimonial By Anton Keet |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stanley Kumalo Head of Momentum Life Service |
Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA w...ithout increasing costs. |
|
Paul Steyn Head of Systems Architecture Momentum Metropolitan |
Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. Testimonial By Paul Steyn |
|
Anton Keet Head of Risk Services 1Life |
Managing risk and being able to offer exceptional customer service is critical to any insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company. Testimonial By Anton Keet |
Specialist Motor Finance - Financial Services - Medium
One Call Insurance - Insurance - Large
Advantage Finance - Financial Services - Medium
Your Choice Cover (YCC) - Insurance - Medium
Hippo Motor Group - Financial Services - Medium
Laura Warner: Underwriting and Quality Manager: Assist Insurance Services interview with Voyc.
Peers used Voyc for coaching and engagement management
Voyc Competitors
Voyc Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (21) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (21) |
Software Failure Risk Guidance
?for Voyc
Overall Risk Meter
Top Failure Risks for Voyc
Voyc Technologies (Pty) Ltd. News
Reassured partners with AI platform to transcribe calls
Reassured, a life insurance broker, has partnered with Voyc, an AI-powered conversation platform, to transcribe and monitor 100% of customer calls, aiming to enhance customer outcomes with near real-time feedback.
You??re sitting on missed deals: How sales leaders are rewriting the QA playbook to grow revenue
Voyc.ai highlights how sales leaders can leverage AI-powered Quality Assurance (QA) to enhance sales performance and compliance. By providing full visibility into every call, Voyc.ai enables faster coaching, better risk management, and improved customer outcomes, aligning sales and compliance goals. This approach helps sales teams meet regulatory requirements under Consumer Duty while increasing conversion rates and reducing missed opportunities.
Voyc: UK Regulatory Update | Q1 | 2025
Voyc AI provides an update on UK financial regulatory compliance for Q1 2025, focusing on customer experience, compliance monitoring, and operational efficiency.
Voyc Technologies (Pty) Ltd. Profile
HQ Location
Wilhelmina van Pruisenweg 35, 2595 AN Den Haag
Employees
1-10
Social
Financials
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