WebEngage: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: WebEngage
Brand: WebEngage
Rating: 4.52 (8911 reviews)

4.52 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(8911)

Marketing Automation tool to craft contextual and personalized campaigns

AI Powered

WebEngage Overview

WebEngage is a full-stack customer engagement platform offering CDP, omnichannel campaigns, and personalization. Brands are helped to boost revenue from existing customers.

Use Cases

Customers recommend Engagement Management, Onboarding, Campaign Management, as the business use cases that they have been most satisfied with while using WebEngage.

Other use cases:

Communication Management
Customer Feedback Management
Advertisement
Workflow Management
Loyalty Management
Segmentation And Targeting
Lead Nurturing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using WebEngage.

Other priorities:

Increase Sales & Revenue
Increase Customer Life Time Value
Improve ROI
Build Brand Awareness
Improve Brand Engagement
Improve Consistency
Establish Thought Leadership
Grow Market Share
Launch New Products
Scale Best Practices
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Improve Internal Communications
Improve Stakeholder Relations
Improve Visibility
Reduce Bounce
Improve Efficiency

See all business priorities See less business priorities

WebEngage Use-Cases and Business Priorities: Customer Satisfaction Data

WebEngage works with different mediums / channels such as E-Mail. and Text SMS.

WebEngage's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and WebEngage support capabilities include AI Powered, Email Support, 24/7 Support, etc. also WebEngage analytics capabilities include Analytics, and Custom Reports.

Reviews

"Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation." - Bharat Bhatia

WebEngage, Iterable, Sendoso, Adobe Marketo Engage, Alyce, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for WebEngage

Top Industries

Information Technology and Services
Internet
Retail

Popular in

Mid Market
Enterprise
Small Business

WebEngage is popular in Information Technology And Services, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on WebEngage Use Cases

Why is WebEngage the best choice for Engagement Management?

Webengage allows for creating highly complex, automated engagement campaigns across various channels, including email, SMS, push, and in-app notifications. This platform enables segmentation based on user profile and behavior, resulting in personalized and contextual communication. While the tool offers robust engagement capabilities, it lacks integration with product analytics, limiting its ability to provide comprehensive insights.

"...Also, those follow-ups should terminate as soon as the user installs or performs the desired action...." Case Study Shuttl

Read Reviews

How can WebEngage optimize your Onboarding Workflow?

Webengage offers comprehensive onboarding and training support. The onboarding process is efficient and user-friendly, enabling users to quickly learn the tool and start creating journeys and automations. The customer support team provides timely assistance, ensuring a smooth integration and product adoption experience.

"...want new users to lose their money in the initial learning phase, so we run plenty of responsible gaming campaigns including a 30-day onboarding campaign...." Episode 14: Rewriting the Marketing Playbook for 2020 & Beyond | Ashwin Shetty

Read Reviews

How can WebEngage optimize your Campaign Management Workflow?

WebEngage simplifies campaign management with its user-friendly interface and comprehensive features. The platform offers a visual journey builder for creating and managing complex, cross-channel campaigns. WebEngage provides real-time insights on campaign performance through a dedicated dashboard.

"...WebEngage aided us in taking our lifecycle marketing campaigns to the next level...." Peer review by Neeraj Sanghani, EVP Products & Strategy, MyGlamm

Read Reviews

How can WebEngage optimize your Communication Management Workflow?

WebEngage is a tool for managing customer communication across multiple channels, including email, text messages, and various notifications. It allows businesses to automate messages based on user interactions and behaviors. The platform facilitates cross-channel marketing campaigns, enabling businesses to send personalized and contextual messages to their customers. However, WebEngage does not allow sending emails to users who have not signed up on the platform.

"...Experimenting with email send times and their frequency made a significant impact on their open and click-through rates (CTR)...." Edelweiss Tokio Life Boosts Conversion by 47%

Read Reviews

What makes WebEngage ideal for Customer Feedback Management?

WebEngage provides a platform for gathering and managing customer feedback through surveys and forms. It offers a user-friendly interface to collect and analyze feedback data, helping businesses understand customer needs and improve services. WebEngage saves businesses time and resources by offering a ready-to-use solution for customer feedback management.

"...As such, WebEngage helps you create flawless online user experiences by sending customized invites to the attendees, mapping out their preferences and their online behaviour, taking stock of their feedback via NPS surveys and even providing tailored recommendations. ..." Marketing Automation Platform for Hotels & Hospitality brands

Read Reviews

81+ more Business Use Cases

61 buyers and buying teams have used Cuspera to assess how well WebEngage solved their Marketing Automation needs. Cuspera uses 8911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Bharat Bhatia VP Marketing Junglee Games	Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia
Neeraj Sanghani Chief Strategy Officer myGlamm	From flawless integration and priority support to targeted cross-channel campaigns, WebEngage aided us in taking our lifecycle marketing campaigns to the next level. Testimonial By Neeraj Sanghani
Anushray Gupta CTO Cuemath	Our product and marketing teams are now more efficient at what they do! Testimonial By Anushray Gupta

CUSTOMERS	TESTIMONIALS
Bharat Bhatia VP Marketing Junglee Games	Great service, helpful team, and an ever-evolving product. Such is the ease of usability that it takes very little time to make someone new to learn the tool and start implementing journeys and automation. Testimonial By Bharat Bhatia
Neeraj Sanghani Chief Strategy Officer myGlamm	From flawless integration and priority support to targeted cross-channel campaigns, WebEngage aided us in taking our lifecycle marketing campaigns to the next level. Testimonial By Neeraj Sanghani
Anushray Gupta CTO Cuemath	Our product and marketing teams are now more efficient at what they do! Testimonial By Anushray Gupta

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Pickyourtrail Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	CASE STUDY Pickyourtrail Achieved A 15% Boost In User Engagement By Leveraging Rfm Analysis. Read More
Adda52	NA	Case Study Adda52 Witnesses over 85% growth in repeat cash game players with WebEngage. Read More
Sulekha Marketing and Advertising	Marketing and Advertising	CASE STUDY Sulekha Witnessed A 35% Boost In Revenue Using Webengage Read More

Video

The What: Why & How of Retention Marketing

Frequently Asked Questions(FAQ)

for WebEngage

What is WebEngage?

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Product and marketing practitioners, across the world, design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely omnichannel engagement campaigns. The platform offers in-depth product and marketing analytics for brands to track growth metrics and campaign performance effectively.

WebEngage powers the user engagement for thousands of brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail.

What is WebEngage used for?

WebEngage is a Marketing Automation Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Campaign Management .

What are the top features of WebEngage?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of WebEngage.

Who uses WebEngage?

WebEngage is used by Information Technology And Services, Internet and Retail among other industries.

What are WebEngage alternatives?

Iterable, Sendoso, Adobe Marketo Engage and Alyce are popular alternatives for WebEngage.

Where is WebEngage located?

WebEngage is headquartered at B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN.

Peers used WebEngage for engagement management and onboarding

WebEngage Competitors

More WebEngage Alternatives...

WebEngage Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.10/5 ★ Read Reviews (12)
Analytics	3.91/5 ★ Read Reviews (445)
Custom Reports	3.80/5 ★ Read Reviews (898)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.10/5 ★ Read Reviews (12)
Analytics	3.91/5 ★ Read Reviews (445)
Custom Reports	3.80/5 ★ Read Reviews (898)

WebEngage Integrations

WebEngage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.85/5 ★

Read Reviews (423)

Data Export

3.79/5 ★

Read Reviews (393)

Software Failure Risk Guidance

for WebEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for WebEngage

WebEngage News

Saudi low-cost airline flynas partners with WebEngage to enhance customer experience - Arabian Business

Saudi airline flynas partners with WebEngage to improve customer experience.

11/12/2024 - source

WebEngage Boosts APAC Businesses with Personalized Campaigns - SMEStreet

WebEngage helps businesses in the APAC region by creating personalized marketing campaigns to improve customer engagement.

16/10/2024 - source

WebEngage Feeds

WebEngage promotes Anand Vaidya to Director- Marketing & Corporate Communications - afaqs!

WebEngage has promoted Anand Vaidya to the position of Director of Marketing & Corporate Communications.

01/12/2024 - source

Anand Vaidya elevated as WebEngages Director Marketing & Corporate Communications - Exchange4Media

Anand Vaidya has been promoted to Director of Marketing & Corporate Communications at WebEngage.

29/11/2024 - source

WebEngage reports flat revenue in FY24; losses spike 3x - Entrackr

WebEngage's revenue rose by 9.5% to Rs 140.69 crore in FY24, but losses tripled.

12/11/2024 - source

WebEngage Profile

Company Name

WebEngage

Company Website

https://webengage.com/

HQ Location

B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN

Employees

251-500

Social

Financials

SERIES B

WebEngage: Use-Cases, Insights and Reviews | 2024 Cuspera

Marketing Automation tool to craft contextual and personalized campaigns

Failure Risk for WebEngage ?

WebEngage Overview

Use Cases

Business Priorities

WebEngage Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on WebEngage Use Cases

Why is WebEngage the best choice for Engagement Management?

How can WebEngage optimize your Onboarding Workflow?

How can WebEngage optimize your Campaign Management Workflow?

How can WebEngage optimize your Communication Management Workflow?

What makes WebEngage ideal for Customer Feedback Management?

81+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Pickyourtrail

Case Study Adda52

CASE STUDY Sulekha

Video

The What: Why & How of Retention Marketing

Frequently Asked Questions(FAQ)

What is WebEngage?

What is WebEngage used for?

What are the top features of WebEngage?

Who uses WebEngage?

What are WebEngage alternatives?

Where is WebEngage located?

Peers used WebEngage for engagement management and onboarding

WebEngage Competitors

WebEngage Features

WebEngage Integrations

Branch linking platform

Mixpanel

AppsFlyer

BigCommerce

Elastic Email

Software Failure Risk Guidance

WebEngage News

Saudi low-cost airline flynas partners with WebEngage to enhance customer experience - Arabian Business

WebEngage Boosts APAC Businesses with Personalized Campaigns - SMEStreet

WebEngage Feeds

WebEngage promotes Anand Vaidya to Director- Marketing & Corporate Communications - afaqs!

Anand Vaidya elevated as WebEngages Director Marketing & Corporate Communications - Exchange4Media

WebEngage reports flat revenue in FY24; losses spike 3x - Entrackr

WebEngage Profile

Get a personalised risk report for WebEngage

Connect to vendor request

Request Custom Quote