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WebEngage: Use-Cases, Insights and Reviews | 2024 Cuspera

4.52 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(8911)

Marketing Automation tool to craft contextual and personalized campaigns

AI Powered

WebEngage Overview

WebEngage is a full-stack customer engagement platform offering CDP, omnichannel campaigns, and personalization. Brands are helped to boost revenue from existing customers.

Use Cases

Customers recommend Engagement Management, Onboarding, Campaign Management, as the business use cases that they have been most satisfied with while using WebEngage.

Other use cases:

Communication Management
Customer Feedback Management
Advertisement
Workflow Management
Loyalty Management
Segmentation And Targeting
Lead Nurturing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using WebEngage.

Other priorities:

Increase Sales & Revenue
Increase Customer Life Time Value
Improve ROI
Build Brand Awareness
Improve Brand Engagement
Improve Consistency
Establish Thought Leadership
Grow Market Share
Launch New Products
Scale Best Practices
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Improve Internal Communications
Improve Stakeholder Relations
Improve Visibility
Reduce Bounce
Improve Efficiency

See all business priorities See less business priorities

WebEngage Use-Cases and Business Priorities: Customer Satisfaction Data

WebEngage works with different mediums / channels such as E-Mail, and Text SMS,

WebEngage's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc.

Reviews

"WebEngage has made reaching out to our users simple and quick. The timely insights have helped us tweak our communications, enabling better conversions. The support is overwhelmingly satisfying!" - Divya Dixit

WebEngage, Iterable, Sendoso, Adobe Marketo Engage, Alyce, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for WebEngage

Top Industries

Information Technology and Services
Internet
Retail

Popular in

Mid Market
Enterprise
Small Business

WebEngage is popular in Information Technology And Services, Internet, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on WebEngage Use Cases

How can WebEngage optimize your Engagement Management Workflow?

Webengage allows for creating highly complex, automated engagement campaigns across various channels, including email, SMS, push, and in-app notifications. This platform enables segmentation based on user profile and behavior, resulting in personalized and contextual communication. While the tool offers robust engagement capabilities, it lacks integration with product analytics, limiting its ability to provide comprehensive insights.

"...EGO has been able to increase its AOV and reduce cart abandonment rate by adopting a hyper-personalized and multichannel user engagement approach...." Case Study M2 Private Limited (EGO)

What makes WebEngage ideal for Onboarding?

Webengage offers comprehensive onboarding and training support. The onboarding process is efficient and user-friendly, enabling users to quickly learn the tool and start creating journeys and automations. The customer support team provides timely assistance, ensuring a smooth integration and product adoption experience.

"...Seamless Onboarding. ..." #1 Marketing Automation Hub For Online Edtech Businesses

How can WebEngage optimize your Campaign Management Workflow?

WebEngage simplifies campaign management with its user-friendly interface and comprehensive features. The platform offers a visual journey builder for creating and managing complex, cross-channel campaigns. WebEngage provides real-time insights on campaign performance through a dedicated dashboard.

"...Ease of Use in terms of campaign creation, reports, event management, etc...." Peer review by Vivek K

What makes WebEngage ideal for Communication Management?

WebEngage is a tool for managing customer communication across multiple channels, including email, text messages, and various notifications. It allows businesses to automate messages based on user interactions and behaviors. The platform facilitates cross-channel marketing campaigns, enabling businesses to send personalized and contextual messages to their customers. However, WebEngage does not allow sending emails to users who have not signed up on the platform.

"...- We have defined our journeys and interaction steps which automates a lot of user tracking and sending out messages/notifications/ SMS and emails very easily - Central management system for marketing to send information across channels - It has helped in improving our retention cohorts - Has helped in new user registration - Has improved our new and old user conversion...." Peer review by User

Why is WebEngage the best choice for Customer Feedback Management?

WebEngage provides a platform for gathering and managing customer feedback through surveys and forms. It offers a user-friendly interface to collect and analyze feedback data, helping businesses understand customer needs and improve services. WebEngage saves businesses time and resources by offering a ready-to-use solution for customer feedback management.

"...Within minutes I was getting and easily managing valuable customer feedback...." Peer review by Butch Ewing, Developer, Concerts.com

81+ more Business Use Cases

61 buyers and buying teams have used Cuspera to assess how well WebEngage solved their Marketing Automation needs. Cuspera uses 8911 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Divya Dixit SVP Direct Revenue, Marketing & Analytics AltBalaji	WebEngage has made reaching out to our users simple and quick. The timely insights have helped us tweak our communications, enabling better conversions. The support is overwhelmingly satisfying! Testimonial By Divya Dixit
Aswin Ravi AVP, Customer Services & Implementation WebEngage	After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth. Testimonial By Aswin Ravi
Neeraj Sanghani Chief Strategy Officer myGlamm	From flawless integration and priority support to targeted cross-channel campaigns, WebEngage aided us in taking our lifecycle marketing campaigns to the next level. Testimonial By Neeraj Sanghani

CUSTOMERS	TESTIMONIALS
Divya Dixit SVP Direct Revenue, Marketing & Analytics AltBalaji	WebEngage has made reaching out to our users simple and quick. The timely insights have helped us tweak our communications, enabling better conversions. The support is overwhelmingly satisfying! Testimonial By Divya Dixit
Aswin Ravi AVP, Customer Services & Implementation WebEngage	After several brainstorming sessions with our customers, we come up with ideas that align with their goals and support their future business growth. Testimonial By Aswin Ravi
Neeraj Sanghani Chief Strategy Officer myGlamm	From flawless integration and priority support to targeted cross-channel campaigns, WebEngage aided us in taking our lifecycle marketing campaigns to the next level. Testimonial By Neeraj Sanghani

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
PrettySecrets Retail	Retail	CASE STUDY PrettySecrets Reduced Cart Abandonment By 10% And Increased Revenue By 15% Using Webengage'S Engagement Tools. Read More
Housejoy	NA	Case Study Housejoy Increased 60-Day Repeat Purchase Rate By 10% Read More
Starquik	NA	Case Study Starquik How StarQuik, a Tata company in the online grocery space, uses Journeys to increase new user acquisition by a massive 2300% Read More

Video

The What: Why & How of Retention Marketing

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Frequently Asked Questions(FAQ)

for WebEngage

What is WebEngage?

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Product and marketing practitioners, across the world, design intuitive user lifecycle journeys on the WebEngage dashboard to convert existing users through data-backed, timely omnichannel engagement campaigns. The platform offers in-depth product and marketing analytics for brands to track growth metrics and campaign performance effectively.

WebEngage powers the user engagement for thousands of brands worldwide, working across several industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, Online Retail.

What is WebEngage used for?

WebEngage is a Marketing Automation Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Campaign Management .

What are the top features of WebEngage?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of WebEngage.

Who uses WebEngage?

WebEngage is used by Information Technology And Services, Internet and Retail among other industries.

What are WebEngage alternatives?

Iterable, Sendoso, Adobe Marketo Engage and Alyce are popular alternatives for WebEngage.

Where is WebEngage located?

WebEngage is headquartered at B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN.

lightning

Peers used WebEngage for engagement management and onboarding

WebEngage Competitors

More WebEngage Alternatives...

WebEngage Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.10/5 ★ Read Reviews (12)
Analytics	3.91/5 ★ Read Reviews (445)
Custom Reports	3.80/5 ★ Read Reviews (898)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.10/5 ★ Read Reviews (12)
Analytics	3.91/5 ★ Read Reviews (445)
Custom Reports	3.80/5 ★ Read Reviews (898)

WebEngage Integrations

WebEngage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.85/5 ★

Read Reviews (423)

Data Export

3.79/5 ★

Read Reviews (393)

Branch linking platform

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Adjust

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

BigCommerce

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Infobip

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Mixpanel

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for WebEngage

Overall Risk Meter

Low Medium High

Top Failure Risks for WebEngage

WebEngage Feeds

IKEA Saudi Arabia & Bahrain partners with WebEngage to enhance customer engagement

WebEngage, the leading full-stack Retention Operating System, today announced that it has partnered with the worldâ€™s leading Swedish home-furnishings retailer IKEA Saudi Arabia & Bahrain, a subsidiary of Alsulaiman Group, to enhance its customer engagement. With the aim of providing a sustainable, affordable, unique, and customized furnishing experience to its consumers, IKEA Saudi Arabia &

20/07/2023 - source

WebEngage Profile

Company Name

WebEngage

Company Website

https://webengage.com/

HQ Location

B-1602, Lotus Corporate Park, Goregaon East, Mumbai, Maharashtra 400063, IN

Employees

251-500

Social

Financials

SERIES B