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Top 19 xMatters Alternatives
Smith.ai
Generate sales and increase engagement with traffic
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients.
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- Jeremy T
Dixa Customer Service
The Customer Friendship Platform
Dixa is a Customer Service software that delivers the best agent and customer experience with one-screen wonder. It helps to enhance customer relationships and build brand awareness. Dixa’s ...
It binds together customer service experience across phone, email, chat and messaging apps to eliminate the confusion caused by having separate systems and screens.
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business ...
It is primarily used to provide digital customer service support to leads and customers effectively engaging with them across wide channels such as messages, in-app, 3rd party apps, websites, live chat, mobiles, e-mail, chatbots and survey forms
Helpshift is powered by AI, automation and analytics providing a varied features such as ticket and case management, intelligent classification and bots, routing, proactive support, agent desktop, interactive FAQs, pop-up chats, in-app messaging, targeted e-mails, live chat, knowledge management and reporting using dashboards
AnswerDash
Predict Customers questions based on page content and improve Customer Experience
AnswerDash is an AI-powered Self-service software that provides instant answers to Customer queries resulting in increase in Sales, Ticket Deflections and Self-service engagement. It can be used by businesses of all sizes for enabling Customer Success, improved Customer Experience, and reducing cart-abandonments in eCommerce. ...
The features include Instant Self-service support, on the relevant page, content delivery tailored to user profile, and popular content bubbled up dynamically to the top. The software integrates with the existing tools for ticketing and live chat thus enabling routing to agents if help is still needed. The software is also available as a mobile application and is customizable to match the brand.
The AI engine predicts and delivers smarter content, personalized to the user profile. The Analytics dashboard provides insights on customer queries, ticket deflections, and provides actionable insights on content that leads to support tickets or sales conversions or abandonments.
Service Creatio
An intelligent full-cycle service management platform
Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following predefined processes for full-cycle service management. ...
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Key features include contact management and communication tools, case management, knowledge management, synchronization tools and a system designer.
hireEZ Outbound Recruiting Platform
AI Recruiting Software to deliver more hires in half the time.
Hiretual (now hireEZ) is an AI-powered outbound recruitment platform that centralizes all recruiting efforts for hiring teams big and small to make outbound recruiting easy. Experience fast and simple AI Sourcing across 750M+ open web profiles and 45+ platforms. Automate and build personalized recruitment campaigns with templates, sequences, tracking, and calendar scheduling. Achieve quality-of-hire with our talent data cloud to centralize, refresh and rediscover previously siloed data with near-zero management and a secure data hub. ...
hireEZ helps talent teams go beyond typical talent pools so they can reach quality candidates and build workplaces equipped to reach organizational goals. Its AI Sourcing sorts and ranks best-fit talent on the open web to avoid spending hours scrolling through irrelevant candidate profiles. It provides flexibility to reach prospects immediately and build campaigns, gives recruiters more ways to highlight minority groups when sourcing, and also transforms the ATS into the best source For new hires.
Some of its features are identified great talent with AI-powered search filters, a recruiter-friendly workflow, integrations to centralize top-of-the-funnel hiring, convert talent while working on other projects, scale email marketing efforts with smart automation, identify more underrepresented talent and many more.
OKTA
Okta | The Identity Standard
OKTA is a cloud-based identity provider that enables organizations to secure their digital interactions with employees and customers. It securely connects the right people to the right technologies at the right time. It protects the identities of their workforces and customers. It caters to businesses across various industries such as information technology (IT), consumer services, energy and utilities, telecommunications and more. ...
It creates secure, delightful experiences quickly by offloading customer identity management, protecting and enabling employees, contractors, and partners. Stand up authentication and user management customized and handle complexity. With more than 7,000 pre-built integrations to applications and infrastructure providers, OKTA provides simple and secure access to people and organizations everywhere, giving them the confidence to reach their full potential.
Key features include access request management, account management, compliance management, user provisioning and multi-factor authentication.
Microsoft Dynamics 365
Business application for operational excellence and delight customer
Microsoft Dynamics 365 is a cloud based dynamic ERP and CRM solutions platform designed for businesses to help them build brand affinity, gain customer loyalty and empower teams with right tools to improve productivity. ...
The platform is built using integrated solutions that enables businesses to improve lead tracking, field service automation and personalized services with 360 degree customer insights. The cloud based application also provides the teams with streamlined data and option to interact with the customers over their preferred channel, including SMS, email, phone and Facebook Messenger.
The tool keeps track and provides a threaded view of the customer experience, optimising agent performance and facilitating enhanced customer experience. The platform automatically assigns cases to the agents based on topic or channel.
GarageBand
GarageBand on the Mac App Store
GarageBand is a recording tool for Mac, compatible with macOS 10.13.6 or later. GarageBand is built for recording songs and music and comes with a complete Sound Library with Smart Controls that ...
GarageBand projects can be updated across multiple Mac computers or GarageBand can be imported directly from iCloud for iOS songs.
Pega Customer Engagement Suite
Integrates customer analytics and business rules in real time, building deeper connections with customers
Pega Customer Engagement Suite enables customer engagement with end-to-end automation, real-time AI and a unified CRM Platform. It can be deployed across industries such as Healthcare, Insurance, Financial Services, Automotive and more. ...
Pega Customer Engagement’s Marketing module enables engaging customers with real-time 1:1 marketing on any channel. The Sales Automation module enables guiding sales professionals and automating the sales process using AI.
Customer Service is automated end-to-end, and enabled with digital self-service ensuring customer satisfaction for every customer.
