Yext Platform Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Yext Platform.

Other use cases:

  • Rating And Review Management
  • Social Media Management
  • Digital Marketing
  • Reputation Management
  • Knowledge Management
  • Content Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Yext Platform.

Other priorities:

  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Launch New Products
  • Improve Consistency
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Shorten Ramp Up Time
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Yext Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Yext Platform works with different mediums / channels such as Website. and Social Media.

Yext Platform's features include Personalization, SEO, Alerts: Popups & Notifications, etc. and Yext Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also Yext Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Yext also came in and helped us remove a significant number of duplicates which were causing confusion on Google's end. Getting those cleaned up and maintained on a regular basis has been crucial. I don't know anybody else who can do that as well as... Yext." - Glenn May

Yext Platform, BrightLocal, Store Locator Platforms, StoreRocket, uberall, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.

Popular Business Setting

for Yext Platform

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Yext Platform Use Cases

What benefits does Yext Platform offer for Engagement Management?

How does Yext Platform address your Communication Management Challenges?

How can Yext Platform optimize your Rating And Review Management Workflow?

What solutions does Yext Platform provide for Social Media Management?

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Glenn May

Senior Search Manager

T Mobile

Yext also came in and helped us remove a significant number of duplicates which were causing confusion on Google's end. Getting those cleaned up and maintained on a regular basis has been crucial. I don't know anybody else who can do that as well as Yext. Testimonial By Glenn May
Yext Platform testimonial

Nitin Manhar Dhamelia

Group Omni-Search Best Practice Manager

Belron

Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days. Testimonial By Nitin Manhar Dhamelia
Yext Platform testimonial

Vitor Coral

Director of Marketing and Employee Engagement

Borrego Health

Yext Answers helped us provide direct answers that are specific to our patients and the communities we serve — about where they can get tested, whether or not we're going to be open or providing certain services, and the dissemination of our telehealth services. Testimonial By Vitor Coral
CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Glenn May

Senior Search Manager

T Mobile

Yext also came in and helped us remove a significant number of duplicates which were causing confusion on Google's end. Getting those cleaned up and maintained on a regular basis has been crucial. I don't know anybody else who can do that as well as Yext. Testimonial By Glenn May
Yext Platform testimonial

Nitin Manhar Dhamelia

Group Omni-Search Best Practice Manager

Belron

Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days. Testimonial By Nitin Manhar Dhamelia
Yext Platform testimonial

Vitor Coral

Director of Marketing and Employee Engagement

Borrego Health

Yext Answers helped us provide direct answers that are specific to our patients and the communities we serve — about where they can get tested, whether or not we're going to be open or providing certain services, and the dissemination of our telehealth services. Testimonial By Vitor Coral

Case Studies

Retail

CASE STUDY Booker Group Limited

Yext Listings helped Booker Group Limited improve digital presence for over 7,000 retail locations. Booker faced challenges with inconsistent and decentralized listings management. Yext enabled accur...ate, up-to-date store information across all platforms. This made it easier for customers to find local stores in search results. Booker saw a 38% increase in unbranded search impressions and a 12% rise in all Google impressions year over year.

CASE STUDY Domino's

Yext helps Domino's manage online listings and local pages for nearly 7,000 U.S. franchise locations. Domino's needed a way to keep store information accurate without burdening franchise owners or th...e corporate marketing team. Yext's platform lets Domino's update details like holiday hours easily and avoid manual errors. The solution gives Domino's a single place to manage listings and pages. Reporting is faster, helping Domino's share data with leadership quickly.

Hospitality

CASE STUDY IHG Hotels & Resorts

Yext Listings helps IHG Hotels & Resorts manage over 332,000 listings across 176 publishers. IHG faced challenges keeping information accurate for 6,500 properties. Yext automates updates, saving tim...e and ensuring data stays consistent everywhere. This improves SEO and guest experience. Yext also gives IHG advice to grow their online presence and compete better in the hospitality industry.

Hospitality

CASE STUDY Brookdale

Yext helped Brookdale improve its digital presence for senior living communities. Brookdale needed to keep information accurate across the web, especially for mobile users. The company used Yext to c...lean up and manage its brand data online. This made it easier for families to find and contact Brookdale. The solution reduced stress for people searching for senior care.

Hospital & Health Care

CASE STUDY Ochsner Health

Yext Knowledge Graph helped Ochsner Health automate and centralize data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner managed provider data manually w...ith siloed sources and no automation. With Yext, they now power 'Find a doctor' and location searches with real-time, structured data. The platform improved workflow automation and data accuracy. Ochsner's digital team says Yext makes search smarter and delivers the most relevant results for patients.

Transportation/Trucking/Railroad

CASE STUDY FedEx

FedEx used the Yext platform to improve its online presence and manage reviews for over 725 locations in Latin America and the Caribbean. The challenge was to boost discoverability and reputation wit...h a small customer service team. Yext's Reputation Management tool gave FedEx a central place to monitor and respond to reviews in multiple languages. The team quickly scaled review responses and improved customer engagement. FedEx saw a 97% increase in five-star reviews, more 'Get Directions' clicks, and faster review response times.

Video

Link Facebook Account with Yext

Video Thumbnail

Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

BrightLocal, Store Locator Platforms, StoreRocket and Uberall are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.
lightning

Peers used Yext Platform for engagement management and advertisement

Yext Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (43)
Analytics

4.19/5 ★

Read Reviews (222)
Custom Reports

3.91/5 ★

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Yext, Inc. News

Partnership

Strategy Collective and Yext Unveil Pulse to Boost Local Marketing and Scalable Growth for ... - KTLA

Strategy Collective and Yext Unveil Pulse to Boost Local Marketing and Scalable Growth for ... - KTLA

Partnership

Marqii expands partnership with Yext to provide enhanced technology to hospitality brands

Marqii expands partnership with Yext to provide enhanced technology to hospitality brands

Financial

Yext Announces Second Quarter Fiscal 2026 Results

Yext reported a 16% increase in revenue for Q2 FY2026, reaching $113.1 million, driven by the integration of Hearsay Systems. The company achieved a net income of $26.8 million, reversing a previous loss. Annual recurring revenue rose to $444.4 million, with a notable contribution from direct customers. Yext did not hold a conference call due to a pending acquisition proposal by CEO Michael Walrath.

Financial

Yext sees Q2 results 'within or better' than guidance range - TipRanks.com

Yext anticipates its fiscal Q2 2026 results to meet or exceed previous guidance, with adjusted EPS projected at 12c-13c and revenue between $111M-$111.5M. Analysts expect an EPS of 12c and revenue of $111.22M. Yext will release these results in early September but has withdrawn guidance for the rest of fiscal 2026.

Yext, Inc. Profile

Company Name

Yext, Inc.

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Financials

SERIES F