Zoho Desk: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Zoho Desk
Brand: Zoho Desk
Rating: 4.42 (17446 reviews)

4.42 5

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(17446)

Zoho Desk | Customer Service Software for Context-Aware ...

AI Powered

Zoho Desk Overview

Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.

Other use cases:

Engagement Management
Customer Feedback Management
Social Media Management
Contact List Management
Communication Management
Collaboration
Sales Document Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.

Other priorities:

Improve Internal Communications
Improve Efficiency
Increase Sales & Revenue
Scale Best Practices
Improve ROI
Improve Visibility
Improve Digital And Social Presence
Enter New Markets Internationally Or Locally
Launch New Products
Increase Customer Life Time Value
Grow Market Share
Improve Brand Engagement

See all business priorities See less business priorities

Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Desk works with different mediums / channels such as User Generated Content, and Blogs,

Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc.

Reviews

"Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers." - Maximiliano Duran

Zoho Desk, Freshservice, freshdesk, Salesforce Service Cloud, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Desk

Top Industries

Information Technology and Services
Computer Software
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho Desk Use Cases

What makes Zoho Desk ideal for Helpdesk Management?

Zoho Desk is a helpdesk management solution designed to improve customer service efficiency. It provides features such as ticket generation, live chat, and a customizable help center. Despite its numerous capabilities, Zoho Desk lacks the ability to add custom apps and APIs.

"...Zoho Desk has helped my business re-imagine our support portal, helping us migrate from our previous help desk...." Peer review by Aaron B., Network President & Founder, Media Production

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Why is Zoho Desk the best choice for Knowledge Management?

Zoho Desk provides a comprehensive knowledge management solution, including a knowledge base, FAQ builder, and integration with live chat and community forums. This enables customers to self-serve and reduces the volume of support tickets. Zoho Desk offers customization options for knowledge base articles, including the ability to create and assign automated responses and templates. However, the knowledge base interface may be considered outdated.

"...Chat Resolution Knowledge base..." Peer review by Jasmeet S., Information Technology and Services

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What makes Zoho Desk ideal for Workflow Management?

Zoho Desk offers workflow management features that include automation, assignment rules, and multi-channel access. These features allow for customization and improve efficiency. Workflow management capabilities are limited by the lack of a robust blueprint.

"...Easy to comunicate the client by the zoho desk Easy to control de Work Flow and Tickets..." Peer review by Thiago M., ticket manager, Internet

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Why is Zoho Desk the best choice for Engagement Management?

Zoho Desk provides a centralized system for managing customer interactions, allowing for efficient ticket follow-up and tracking. It integrates with various platforms, enabling seamless communication and data analysis. A limitation of the system is the lack of engagement features similar to those found in other platforms.

"...Zoho Desk is being used to cover the entire support process both internally through, handling team and customer interactions as well as integrating with the main development platform...." Peer review by Ryan R, Support Consultant

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How can Zoho Desk optimize your Customer Feedback Management Workflow?

Zoho Desk provides comprehensive customer feedback management capabilities. It offers out-of-the-box features like customer satisfaction surveys, happiness ratings, and agent performance metrics. These features help organizations track customer satisfaction, analyze agent performance, and identify areas for improvement. Zoho Desk's limited API may restrict integration with certain third-party applications.

"...Zoho Desk can be used to log any kind of work may it be a software ticketing system, call center tickets, helpdesk support tickets, surveys, feedbacks etc...." Peer review by Ashish A., Software Engineer, Computer Software

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57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Maximiliano Duran Castillo Project Manager Orpak Latina Spa	Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers. Testimonial By Maximiliano Duran
Rahul Batra Product Strategy Manager edgeverve	Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul Batra
Felipe Quiceno Customer Analytics Manager Bancolombia	Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno

CUSTOMERS	TESTIMONIALS
Maximiliano Duran Castillo Project Manager Orpak Latina Spa	Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers. Testimonial By Maximiliano Duran
Rahul Batra Product Strategy Manager edgeverve	Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul Batra
Felipe Quiceno Customer Analytics Manager Bancolombia	Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Mercedes-Benz Automotive	Automotive	Case Study Mercedes-Benz How Mercedes-Benz India is able to create and maintain high customer satisfaction across their whole network. Read More
5paisa.com Financial Services	Financial Services	Case Study 5paisa.com How Zoho Desk has helped the 5Paisa team bring their entire customer service effort onto a single platform. Read More
Minor Hotels Hospitality	Hospitality	CASE STUDY Minor Hotels Minor Hotels centralized sales data and improved team collaboration with Zoho One, enhancing management's strategic decision-making. Read More

Video

Working with the Sandbox Environment in Zoho Desk

Frequently Asked Questions(FAQ)

for Zoho Desk

What is Zoho Desk?

Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.

It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.

It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.

What is Zoho Desk used for?

Zoho Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of Zoho Desk?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of Zoho Desk.

Who uses Zoho Desk?

Zoho Desk is used by Information Technology And Services, Computer Software and Non-Profit Organization Management among other industries.

What are Zoho Desk alternatives?

Freshservice, Freshdesk, Salesforce Service Cloud and LiveAgent are popular alternatives for Zoho Desk.

Where is Zoho Desk located?

Zoho Desk is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.

Peers used Zoho Desk for helpdesk management and knowledge management

Zoho Desk Competitors

More Zoho Desk Alternatives...

Zoho Desk Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.66/5 ★ Read Reviews (27)
Analytics	4.75/5 ★ Read Reviews (195)
Custom Reports	3.66/5 ★ Read Reviews (1477)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.66/5 ★ Read Reviews (27)
Analytics	4.75/5 ★ Read Reviews (195)
Custom Reports	3.66/5 ★ Read Reviews (1477)

Zoho Desk Integrations

Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.93/5 ★

Read Reviews (524)

Data Import

3.79/5 ★

Read Reviews (1206)

Few API Integrations for Zoho Desk

Software Failure Risk Guidance

for Zoho Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Desk

Zoho Corporation News

iTWire - Zoho and NVIDIA AI collaboration a gamechanger for 700 , 000 businesses

Zoho Corporation and NVIDIA's AI collaboration revolutionizes business operations for 700,000 companies, enhancing data analytics and artificial intelligence capabilities.

23/10/2024 - source

Zoho Corporation Releases Updated Version Of The Zoho Analytics - Brand Spur

Zoho Corporation releases an updated version of Zoho Analytics.

13/09/2024 - source

Xobin Announces Integration with Zoho Recruit , Enhancing AI - Driven Skill Assessment for Global Enterprises

Xobin integrates with Zoho Recruit to enhance AI-driven skill assessments for global enterprises.

02/06/2024 - source

Zoho Corporation Profile

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE

Zoho Desk: Use-Cases, Insights and Reviews | 2024 Cuspera

Zoho Desk | Customer Service Software for Context-Aware ...

Failure Risk for Zoho Desk ?

Zoho Desk Overview

Use Cases

Business Priorities

Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Zoho Desk Use Cases

What makes Zoho Desk ideal for Helpdesk Management?

Why is Zoho Desk the best choice for Knowledge Management?

What makes Zoho Desk ideal for Workflow Management?

Why is Zoho Desk the best choice for Engagement Management?

How can Zoho Desk optimize your Customer Feedback Management Workflow?

57+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Mercedes-Benz

Case Study 5paisa.com

CASE STUDY Minor Hotels

Video

Working with the Sandbox Environment in Zoho Desk

Frequently Asked Questions(FAQ)

What is Zoho Desk?

What is Zoho Desk used for?

What are the top features of Zoho Desk?

Who uses Zoho Desk?

What are Zoho Desk alternatives?

Where is Zoho Desk located?

Peers used Zoho Desk for helpdesk management and knowledge management

Zoho Desk Competitors

Zoho Desk Features

Zoho Desk Integrations

Neto

LEAP

FireText

Pastel

KONNEKTIVE CRM

Software Failure Risk Guidance

Zoho Corporation News

iTWire - Zoho and NVIDIA AI collaboration a gamechanger for 700 , 000 businesses

Zoho Corporation Releases Updated Version Of The Zoho Analytics - Brand Spur

Xobin Announces Integration with Zoho Recruit , Enhancing AI - Driven Skill Assessment for Global Enterprises

Zoho Corporation Profile

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