Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that." - Felipe Quiceno
Zoho Desk, Freshservice, freshdesk, Salesforce Service Cloud, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho Desk Use Cases
How does Zoho Desk facilitate Helpdesk Management?
What solutions does Zoho Desk provide for Knowledge Management?
How can Zoho Desk optimize your Workflow Management Workflow?
What benefits does Zoho Desk offer for Engagement Management?
Why is Zoho Desk the best choice for Customer Feedback Management?
57+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
|
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
|
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian R |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Felipe Quiceno Customer Analytics Manager Bancolombia |
Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that. Testimonial By Felipe Quiceno |
|
Tan Wee Hoe Head of Sales ST Engineering |
We migrated our service from another service to Zoho Desk. We like it how it works together with other Zoho services that make our process more streamlined. Testimonial By Tan Wee Hoe |
|
Maximilian R Operational Improvement Manager Hafele |
I can only recommend Zoho Desk as the best solution currently on the market. It is fast, easy to use, and has all the needed features at a very low cost! Testimonial By Maximilian R |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Non-Profit Organization Management
|
Non-Profit Organization Management |
Case Study MAF Papua New GuineaRead More |
Manufacturing
|
Manufacturing |
CASE STUDY Yorkshire Packaging SystemsRead More |
Automotive
|
Automotive |
Case Study Mercedes-BenzRead More |
Video
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Zoho Corporation launches Zia Agents , Agent Studio , and Agent Marketplace across MENA , revolutionising AI agents in enterprise solutions
Zoho Corporation has launched Zia Agents, Agent Studio, and Agent Marketplace in the MENA region, enhancing AI agents in enterprise solutions.
Zoho unleashes new AI Agents Gadget
Zoho Corporation has expanded its AI assistant, Zia, by introducing Zia Agents, Agent Studio, and Agent Marketplace, enabling enterprises to build and distribute intelligent digital agents across their organizations.
Zoho launches full Payroll solution for US market - - Enterprise Times
Zoho has introduced a complete Payroll solution for the US market.
Zoho Corporation Pvt. Ltd Feeds
Sridhar Vembu Steps Down As Zoho CEO To Become Company Chief Scientist | Economy News
Sridhar Vembu has stepped down as CEO of Zoho to become the company's Chief Scientist.
Zoho Sridhar Vembu steps down , Co - founder Shailesh Kumar Davey takes over as CEO
Zoho's Sridhar Vembu steps down as CEO, with Co-founder Shailesh Kumar Davey taking over the role.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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