Zoho Desk Overview

Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.

Other use cases:

  • Engagement Management
  • Customer Feedback Management
  • Social Media Management
  • Contact List Management
  • Communication Management
  • Collaboration
  • Sales Document Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.

Other priorities:

  • Improve Internal Communications
  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Visibility
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Grow Market Share
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.

Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer." - Ryan Johnson

Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Desk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Zoho Desk Use Cases

What Are the key features of Zoho Desk for Helpdesk Management?

How does Zoho Desk address your Knowledge Management Challenges?

How efficiently Does Zoho Desk manage your Workflow Management?

How does Zoho Desk facilitate Engagement Management?

How can Zoho Desk optimize your Customer Feedback Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoho Desk testimonial

Ryan Johnson

Customer Success Manager

The Streaming Network
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson
Zoho Desk testimonial

Tusshar Bastia

Founder & CEO

Quick resQ
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia
Zoho Desk testimonial

Paul Grimes

VP Of Marketing

Lubrication Engineers International Ltd
With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half. Testimonial By Paul Grimes
CUSTOMERS TESTIMONIALS
Zoho Desk testimonial

Ryan Johnson

Customer Success Manager

The Streaming Network
Overall Zoho Desk has improved our productivity. It has made communication between team members really easy and that in turn makes it easy for the customer. Testimonial By Ryan Johnson
Zoho Desk testimonial

Tusshar Bastia

Founder & CEO

Quick resQ
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar Bastia
Zoho Desk testimonial

Paul Grimes

VP Of Marketing

Lubrication Engineers International Ltd
With Zoho Desk, we’ve gotten rid of old spreadsheet processes and really streamlined our customer service functions. It has cut our customer service (response) time almost in half. Testimonial By Paul Grimes

Case Studies

Information Technology and Services

CASE STUDY Tech Mahindra

Zoho Assist helped Tech Mahindra boost productivity by 20%. The device engineering team needed secure, remote access to global lab systems without installing software. Zoho Assist provided browser-ba...sed remote access and strong security. Engineers could work remotely, collaborate in real time, and transfer files instantly. The tool supported multi-monitor setups and unattended access, making daily work faster and more efficient.

Read more →
Marketing and Advertising

CASE STUDY UENI

Zoho Billing helped UENI, a London-based tech company, manage its subscription billing for small business clients. UENI needed a recurring billing solution with strong APIs and automation. They chose... Zoho Billing for its integration and ease of use. UENI quickly set up monthly and yearly plans across multiple countries. Automation with Zoho Billing's APIs and webhooks let UENI focus on business growth, not billing complexity.

Read more →
Consumer Goods

CASE STUDY Zepto

Zoho Expense helped Zepto speed up employee reimbursements. Zepto used features like Autoscan of invoices, approval workflows, and spend insights. Employees could file expenses in seconds instead of ...minutes. The system reads data from invoices and enters it automatically. Zepto praised Zoho Expense for its customer support and policy violation detection.

Read more →
Medical Devices

CASE STUDY Agappe Diagnostics

Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.

Read more →
Financial Services

CASE STUDY TagniFi

Zoho Billing helped TagniFi move from manual Excel tracking to automated subscription management. TagniFi struggled with time-consuming invoicing and payment collection, leading to billing errors and... lost time. Zoho Billing automated invoicing, payment reminders, and integrated with Stripe and Zoho Books. This saved the team a huge amount of time and improved their subscription renewal process. TagniFi now manages billing, payments, and bookkeeping more easily, supporting their growth.

Read more →
Education

CASE STUDY Valmiki Group

Zoho Contracts helped Valmiki Group centralize contract storage and automate renewals. The team managed nearly 80 contracts monthly and struggled with scattered documents and missed renewals. Zoho Co...ntracts provided a central repository, automated reminders, and easy search features. The solution improved access, sped up processes, and reduced missed renewals. Real-time collaboration and digital signatures made contract management easier for staff and counselors.

Read more →

Video

Working with the Sandbox Environment in Zoho Desk

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoho Desk

What is Zoho Desk?

Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.

It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.

It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.

What is Zoho Desk used for?

Zoho Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of Zoho Desk?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of Zoho Desk.

Who uses Zoho Desk?

Zoho Desk is used by Information Technology And Services, Computer Software and Non-Profit Organization Management among other industries.

What are Zoho Desk alternatives?

Cayzu Help Desk, Vision Helpdesk, LiveAgent and Remote Support Desktop are popular alternatives for Zoho Desk.

Where is Zoho Desk located?

Zoho Desk is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Desk for helpdesk management and knowledge management

Zoho Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.66/5 ★

Read Reviews (27)
Analytics

4.75/5 ★

Read Reviews (195)
Custom Reports

3.66/5 ★

Read Reviews (1477)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.66/5 ★

Read Reviews (27)
Analytics

4.75/5 ★

Read Reviews (195)
Custom Reports

3.66/5 ★

Read Reviews (1477)

Software Failure Risk Guidance

?

for Zoho Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Desk

Zoho Corporation Pvt. Ltd News

Product

Zoho unveils AI-Powered next-gen scanning solution Zoho Scanner

Zoho has launched an advanced version of Zoho Scanner, an AI-powered application that enhances document management with features like automatic edge detection, image quality enhancement, and OCR with multi-language support. It includes AI-based auto-tagging, translation in 22+ languages, and cross-platform sync, integrating with Zoho's ecosystem for a seamless user experience.

Read more →
Product

Zoho Scanner app gets AI-powered auto-tagging, translation features

Zoho has updated its Scanner app with AI-powered auto-tagging, categorization, and translation features for over 22 languages. These enhancements improve document management by automatically organizing files and enabling seamless syncing across devices, enhancing productivity and accessibility.

Read more →
Product

Zoho launches AI-powered scanner app with enhanced features

Zoho has launched Zoho Scanner 2.0, an AI-powered scanning app offering features like automatic edge detection, image enhancement, and text extraction. It supports 22 languages, including Hindi and Tamil, and allows cross-platform document management. The app aims to enhance document management for businesses and individuals with AI-based auto-tagging and categorization.

Read more →
Product

Zoho Contracts Adds AI and CRM Links to Speed Small-Biz Deals

Zoho enhances its contract lifecycle management platform, Zoho Contracts, with AI and CRM integrations to streamline small business operations. The updates include an AI assistant for drafting and risk assessment, deeper integration with Zoho CRM for seamless contract generation, and expanded e-signature capabilities via Zoho Sign. These features aim to reduce errors, speed up contract cycles, and improve visibility, benefiting small businesses by consolidating contract management processes.

Read more →

Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE