Zoho Desk Overview
Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zoho Desk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zoho Desk.
Zoho Desk Use-Cases and Business Priorities: Customer Satisfaction Data
Zoho Desk works with different mediums / channels such as User Generated Content. and Blogs.
Zoho Desk's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Zoho Desk support capabilities include AI Powered, Phone Support, Email Support, etc. also Zoho Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international langua...ges." - Rahul B
Zoho Desk, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zoho Desk
Top Industries
- Information Technology and Services
- Computer Software
- Non-Profit Organization Management
Popular in
- Small Business
- Mid Market
- Enterprise
Zoho Desk is popular in Information Technology And Services, Computer Software, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Zoho Desk Use Cases
What benefits does Zoho Desk offer for Helpdesk Management?
Why is Zoho Desk the best choice for Knowledge Management?
How does Zoho Desk address your Workflow Management Challenges?
How does Zoho Desk address your Engagement Management Challenges?
How does Zoho Desk address your Customer Feedback Management Challenges?
57+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zoho Desk solved their Help Desk needs. Cuspera uses 17446 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
|
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar B |
|
Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers. Testimonial By Maximiliano Duran |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rahul B Product Strategy Manager edgeverve |
Zoho Desk has replaced the mode of interactions from emails, phone calls, chats, social media platforms to one single platform. It makes the experience of raising support requests by your customers very easy and supports about 9 international languages. Testimonial By Rahul B |
|
Tusshar B Founder & CEO Quick ResQ |
This is definitely a professional ticketing system that almost any size company can use. Testimonial By Tusshar B |
|
Maximiliano Duran Castillo Project Manager Orpak Latina Spa |
Ease of use, easy setup and good reports. The setup was a charm, was able to integrate with our domain and also we setup a tickets page for our customers. Testimonial By Maximiliano Duran |
Case Studies
CASE STUDY Valmiki Group
CASE STUDY Zepto
CASE STUDY TagniFi
CASE STUDY Tech Mahindra
CASE STUDY UENI
CASE STUDY Agappe Diagnostics
Video
Working with the Sandbox Environment in Zoho Desk
Frequently Asked Questions(FAQ)
for Zoho Desk
What is Zoho Desk?
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
It provides built-in purpose-built tools to help agents with context aware responses. It provides context aware decisions for managers and context aware solutions for customers. It comes with tickets management, AI, self service capability, insights, security and customization. The Zoho desk app for iOS and Android helps users with remote tickets management capability.
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
What is Zoho Desk used for?
What are the top features of Zoho Desk?
Who uses Zoho Desk?
What are Zoho Desk alternatives?
Where is Zoho Desk located?
Peers used Zoho Desk for helpdesk management and knowledge management
Zoho Desk Competitors
Zoho Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (195) |
| Custom Reports | Read Reviews (1477) |
Zoho Desk Integrations
Zoho Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Zoho Desk
Software Failure Risk Guidance
?for Zoho Desk
Overall Risk Meter
Top Failure Risks for Zoho Desk
Zoho Corporation Pvt. Ltd News
Joyalukkas Joins Forces with Zoho for Global Digital Transformation
Joyalukkas partners with Zoho to implement Zoho's Customer Experience Platform across 175 showrooms globally, enhancing customer engagement and operational efficiency. The platform will unify sales and centralize customer data, initially rolled out in India and expanding to 10 international markets. Zoho's scalable technology supports Joyalukkas' shift to proactive, insight-driven customer interactions.
Enhance workplace efficiency with Zoho Cliq message actions
Zoho has introduced message actions in Zoho Cliq to enhance workplace efficiency by transforming chats into actionable tasks, tickets, or notes. This feature integrates with Zoho Projects, Zoho Desk, Zoho CRM, Trello, and more, allowing users to streamline communication and improve productivity. The Cliq developer platform also enables custom message actions, such as sentiment analysis and smart recommendations.
Zoho unveils proprietary large language model
Zoho has launched Zia LLM, a proprietary large language model, leveraging Nvidias AI platform. The model, with parameters of 1.3 billion, 2.6 billion, and 7 billion, is optimized for contextual applicability and data privacy. Additionally, Zoho introduced automatic speech recognition models for English and Hindi, outperforming competitors by up to 75%. These innovations will be deployed across Zoho's data centers in the US, India, and Europe.
Feature spotlight: Settings Customization in Zoho Mail
Zoho Mail introduces Settings Customization, allowing admins to control user interactions and email formatting. This feature enables organizations to enforce brand standards, manage access to tools, and maintain email consistency. Admins can lock font settings, control email viewing, and enforce security measures, tailoring the email experience to organizational needs.
Zoho Corporation Pvt. Ltd Profile
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
