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Zoho Survey: Reviews, Testimonials and Expert Opinions

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Survey Software to experience the craft of survey creation.

Top 42 Zoho Survey Alternatives : 2025

Opinion Stage

Create Quizzes & Surveys That Get Better Results

4.80

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Opinion Stage

4.80
★★★★★
★★★★★
Create Quizzes & Surveys That Get Better Results

Opinion stage is an interactive content creation platform that offers more engagement, leads, revenue and insights. It is suited for businesses looking to provide interactive customer experience that converts traffic to measure business growth. ...

It primarily features content marketing, lead generation, audience feedback & insights, ad revenue, online voting, assessment tool, product finder and quiz competitions. It offers deep insights on user engagement with powerful analytics dashboard that supports to increase revenue with ad visibility and click through rates.

It provides interactive content marketing campaigns that boosts engagement & social sharing, generates leads, increases lead conversion rate and extracts actionable insights. It offers both performance and result reports that show different visual displays and breakdown of the result.

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Zenloop

Feedback Management to Automate customer retention.

4.72

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Zenloop

4.72
★★★★★
★★★★★
Feedback Management to Automate customer retention.

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement. ...

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

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Listen360 Customer Engagement Platform

Customer feedback tool to make products and services more meaningful to the customers you serve.

4.72

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Listen360 Customer Engagement Platform

4.72
★★★★★
★★★★★
Customer feedback tool to make products and services more meaningful to the customers you serve.

Zoho Survey is popular among businesses that require robust integration capabilities and extensive support options, making it ideal for large enterprises. It helps improve customer satisfaction and facilitates market research. Listen360 Customer Engagement Platform excels in security and privacy features, catering mainly to mid-sized organizations in the health and non-profit sectors, aiming to enhance customer interaction and operational efficiency. ...

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Simplesat

Customer feedback system to collect customer satisfaction data to improve the business

4.71

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Simplesat

4.71
★★★★★
★★★★★
Customer feedback system to collect customer satisfaction data to improve the business

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue. ...

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

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Delighted platform

Customer feedback tool to gather actionable feedback from your customers

4.71

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Delighted platform

4.71
★★★★★
★★★★★
Customer feedback tool to gather actionable feedback from your customers

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

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Retently

Platform to Improve Customer Satisfaction with Net Promoter Score

4.70

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Retently

4.70
★★★★★
★★★★★
Platform to Improve Customer Satisfaction with Net Promoter Score

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations. ...

Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.

Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.

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Thematic

Feedback Analysis Platform to Unlock the value of product

4.70

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Thematic

4.70
★★★★★
★★★★★
Feedback Analysis Platform to Unlock the value of product

Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions. ...

It helps to Connect and combine feedback from chat, online reviews, surveys, and more. Connect to all feedback across channels, understand the feedback& track key points with analysis tools and alerts in-depth and highlight trends and fluctuations that other solutions miss. It also helps to get insights to the right people in the right way, with user access, dashboards and alerts.

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AskNicely

Customer Feedback tool to win on customer experience

4.69

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AskNicely

4.69
★★★★★
★★★★★
Customer Feedback tool to win on customer experience

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships. ...

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

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InMoment

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

4.68

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InMoment

4.68
★★★★★
★★★★★
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships. ...

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

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Medallia Experience Cloud

SaaS platform to reveal customer insights, and make them actionable

4.68

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Medallia Experience Cloud

4.68
★★★★★
★★★★★
SaaS platform to reveal customer insights, and make them actionable

Zoho Survey focuses on a wide array of feedback collection techniques, emphasizing integration and data management, appealing to large enterprises and IT sectors. Medallia Experience Cloud provides a robust analytics framework, offering insights into customer and employee experiences, largely used by hospitality and retail sectors. Businesses seeking comprehensive feedback with integration should consider Zoho, while those requiring advanced analytics and customer insights will benefit from Medallia. ...

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Sogolytics

Actionable survey data with advanced data management and enterprise online survey software

4.67

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Sogolytics

4.67
★★★★★
★★★★★
Actionable survey data with advanced data management and enterprise online survey software

Zoho Survey focuses on robust integration and customized reporting to cater to large enterprises and IT services. In contrast, Sogolytics emphasizes enhanced customer relationships and education sector engagement, featuring AI-powered insights and extensive training support. Both platforms excel in customer feedback management, but their distinct strengths align them with different industry and operational needs. ...

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Qualtrics

Survey, Research & Experience Management Software | Qualtrics

4.65

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Qualtrics

4.65
★★★★★
★★★★★
Survey, Research & Experience Management Software | Qualtrics

Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more. ...

It captures and stores all experience data from customers and employees in a single system of record, the entire dataset proactively recommends the actions to take next, intelligent, customizable workflows automatically alert the right people, and trigger actions in every part of the organization. It uncovers the products, services, and experiences that customers and employees want, turns the brand into an icon, empowers organizations to take actions that put people first, and accelerates the product development cycle with all experience data on one platform.

Some of its feature include customer feedback, customized dashboard, role-based dashboard, closed-loop follow up, surveys, net promoter score (NPS), customer satisfaction (CSAT), customer effort score (CES), automated respondent management, statistical analysis, text analysis, key driver analysis, predictive analytics, and more.

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Feedier

Next generation feedback tool that automatically collects real-time feedback

4.64

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Feedier

4.64
★★★★★
★★★★★
Next generation feedback tool that automatically collects real-time feedback

Feedier is an all-in-one Feedback management platform that connects people with Feedback giving teams the knowledge and understanding to connect with their end-users using Feedback data and gives the ability to make the right decisions for the future. It helps to enhance customer relationships, acquire customers and improve efficiency. ...

Feedier allows to easily create a new form, set the branding and share it through the preferred channel. It also creates interactive feedback forms that are fully branded, with a responsive design and entirely customizable to fit all the needs, gathers and automates feedback from all sources into one platform by connecting to the operational systems and map the end-user journeys and so on.

Some of its features include reconnect and turn the Feedback into an innovation leverage, listen and act at every level of the company, measure real-time satisfaction, collect valuable insights and create loyalty with rewards, create long-term loyalty with quality Feedback, and more.

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Qualtrics CoreXM

Experience Management Software to gather experience insights and take action

4.63

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Qualtrics CoreXM

4.63
★★★★★
★★★★★
Experience Management Software to gather experience insights and take action

Zoho Survey and Qualtrics CoreXM are both popular tools in the Customer Feedback Management sector. Zoho Survey is particularly favored by larger enterprises, excelling in seamless integrations and customizable reporting. It's ideal for industries like IT and education. Qualtrics CoreXM, meanwhile, stands out with robust analytics and AI-powered features, making it a go-to solution for educational institutions and research organizations. Each has unique strengths that cater to different customer segments and operational needs. ...

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Google Forms

Online Surveys to collect and organize information

4.61

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Google Forms

4.61
★★★★★
★★★★★
Online Surveys to collect and organize information

Zoho Survey and Google Forms are leaders in customer feedback management, catering to varying business needs. Zoho Survey excels in comprehensive data handling and market research, appealing to large enterprises. Google Forms champions integration and rapid deployment, favored by varied industry segments and educational institutions. Both provide robust support, with Google Forms offering extensive customer service channels, making it particularly suitable for diverse operational scales. ...

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Nicereply

Customer feedback software to collect customer feedback and improve the quality of services

4.60

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Nicereply

4.60
★★★★★
★★★★★
Customer feedback software to collect customer feedback and improve the quality of services

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score. ...

Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.

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Ambassify

Employee Engagement and Advocacy solution

4.59

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Ambassify

4.59
★★★★★
★★★★★
Employee Engagement and Advocacy solution

Ambassify is an employee engagement and advocacy solution that enables to manage and measure the employee engagement efforts. It helps to build brand awareness and improve ROI. Ambassify platform ...

Ambassify helps to increase workplace productivity through employee advocacy, boosts the social media reach and engagement, deal with negative comments and reviews, increase sales with a minimal investment in employee advocacy, and position the employees as thought leaders.

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Survicate

Customer feedback tool to understand the prospects better

4.59

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Survicate

4.59
★★★★★
★★★★★
Customer feedback tool to understand the prospects better

Survicate is an all-in-one Customer Feedback, Survey and NPS Software that helps businesses capture more customer feedback, deliver a better customer experience and attitudes towards the product. It helps to collect valuable customer insights and boost growth by increasing customer satisfaction and discovering growth opportunities. It is designed for small and midsize businesses. ...

It offers solutions like targeted website surveys, user-initiated feedback widgets, one-click email surveys, NPS email surveys and questionnaires. It integrates with analytical, CRM and marketing automation platforms like Google Analytics, HubSpot, Intercom, Pardot, MailChimp, and Salesforce. This allows combining all data in one place and use it to improve the performance of marketing and sales teams.

Key features of Survicate are email embedded surveys, predict business growth with all channels NPS surveys, run conversational surveys in intercom messenger, manage customer feedback from multiple sources and many more.

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SmartSurvey

Feedback Management Tool to create online surveys and forms

4.59

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SmartSurvey

4.59
★★★★★
★★★★★
Feedback Management Tool to create online surveys and forms

SmartSurvey is a feedback management platform that helps to create surveys, build questionnaires and analyze the results to gather the required information to make smart decisions. It helps to improve efficiency and build brand awareness. ...

SmartSurvey helps to get real-time feedback to retain business and build brand loyalty, increase employee productivity, engagement, and retention. It also identifies trends, validates research, and drives improvements.

Some of its features include providing customized features to create engaging smart surveys, delivering surveys across multiple platforms to engage with users anywhere, analyze data to reveal actionable insights to create opportunities and enable SSL encryption for safe and secure surveys.

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Verint Messaging

Customer Engagement on Private Messaging Channels

4.57

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Verint Messaging

4.57
★★★★★
★★★★★
Customer Engagement on Private Messaging Channels

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics. ...

Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.

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SatisMeter

Customer feedback tool using Net Promoter Score to understand the customer journey

4.57

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SatisMeter

4.57
★★★★★
★★★★★
Customer feedback tool using Net Promoter Score to understand the customer journey

SatisMeter is a Feedback management tool that helps online businesses collect customer feedback using Net Promoter Score (NPS) and understand the customers, use their voices to improve the products and services. It helps to launch new products, improve internal communication and enhance customer relationships. ...

It helps to measures long-term customer satisfaction and loyalty giving a strong indicator of growth and product performance. It also helps toIts features monitor how effectively the product is serving the customers, measure and improve the customer effort score and gauge the customers’ dependency and fondness of the product.

Its features include gathering feedback from new customers during onboarding, unlimited users, segmented customer targeting, automated recurring surveys, customizable design and languages, integrations with Intercom, Slack, Segment and more.

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Zonka Feedback

Feedback Software & Survey App to collect feedback from customers and employees

4.55

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Zonka Feedback

4.55
★★★★★
★★★★★
Feedback Software & Survey App to collect feedback from customers and employees

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth. ...

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

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GetFeedback

Feedback Management Tool to Collect, Integrate, Visualize CX data

4.55

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GetFeedback

4.55
★★★★★
★★★★★
Feedback Management Tool to Collect, Integrate, Visualize CX data

GetFeedback is a Customer Experience Feedback Platform that helps to capture real-time customer feedback with easy-to-use surveys and take action to deliver great customer experience. It helps to enhance customer relationships, scale best practices and improve ROI. ...

It unifies customer feedback with operational data from other systems to get a holistic view of the customer and automate feedback collection at key touchpoints throughout the customer journey to scale the CX program. GetFeedback Seamlessly integrate with business systems like Salesforce, Slack, and Jira, to better coordinate responses across the organization. This agile CX solution lets to deliver great experiences to meet the changing needs of the customers.

Some of its features include quickly send surveys via email and SMS that match the brand look and feel, automate feedback throughout the customer journey, deeply integrate with Salesforce for survey triggering and personalization, capture targeted feedback based on behaviors and demographic profiles, effortlessly capture feedback wherever your customers are and more.

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QuickTapSurvey

Survey Software for Data Collection to capture leads and customer feedback

4.54

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QuickTapSurvey

4.54
★★★★★
★★★★★
Survey Software for Data Collection to capture leads and customer feedback

Both Zoho Survey and QuickTapSurvey are robust solutions within the Customer Feedback Management category, each catering to distinct operational needs and strategic business goals. Zoho Survey excels in integration and custom reporting, making it ideal for large enterprises in IT and marketing sectors. In contrast, QuickTapSurvey shines in trade show marketing and offline data collection, serving smaller enterprises in telecom and non-profit sectors effectively. ...

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SurveyMonkey

Online Survey Software to create and send surveys

4.51

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SurveyMonkey

4.51
★★★★★
★★★★★
Online Survey Software to create and send surveys

Zoho Survey and SurveyMonkey both serve as robust solutions in the Customer Feedback Management category, but they cater to different scales and complexities of business needs. Zoho Survey supports a smaller scale with capabilities for diverse industries, focusing on seamless integration and compliance for large enterprises and education sectors. In contrast, SurveyMonkey provides advanced analytics and AI features, catering to high-volume data needs of enterprises across various sectors, emphasizing custom reporting and continuous support for mid to large scale businesses. ...

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UserTesting

Feedback tool for real-time feedback from real customers

4.51

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UserTesting

4.51
★★★★★
★★★★★
Feedback tool for real-time feedback from real customers

UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership. ...

It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.

Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.

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SurveySparrow NPS

Survey Platform that turn customers into Promoters.

4.51

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SurveySparrow NPS

4.51
★★★★★
★★★★★
Survey Platform that turn customers into Promoters.

SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others. ...

The NPS Platform features include tools for creation of dynamic lists and customer segments based on various criteria, enabling responses and follow-ups based on the in-depth analysis on customer types. The NPS surveys can be automated on preference of choice of time, frequency and the recurrence mode. It also provides for Sentiment analysis to understand the loyalty factor based on the insights collected.

The platform facilitates storing of all responses in one place, and tracking facilitated all the way through to resolution. It enables branding with the business name and logo and personalized follow-up questions for promoters and detractors. It also enables integration with the existing system through Workflows and alerts.

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SurveySparrow Enterprise

SurveySparrow | Online Survey Platform

4.49

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SurveySparrow Enterprise

4.49
★★★★★
★★★★★
SurveySparrow | Online Survey Platform

SurveySparrow Enterprise Survey Software is a Feedback Management tool for a complete omnichannel experience management platform. It offers both conversational as well as a form-like output, increasing survey completion rates by 40%. SurveySparrow caters to businesses of all sizes, from SMBs to enterprises, helping them optimize their Customer Experience, Employee Experience, and User Experience processes. It helps to enhance customer relationships, scale best practices, and acquire customers. ...

It helps to drive customer loyalty, grow the business with a continuous feedback loop using NPS, evaluate performance, the complete 360 degree way, and provide a hassle-free survey experience to the clients using an offline survey app.

Its features include creating conversational surveys with higher response rates, personalize and build smart surveys using conditional logic branching, White-label the surveys and maintain brand identity, collect omnichannel feedback easily, analyze data and gain rich insights with SurveySparrow’s real-time reporting module, and more.

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SurveyLegend

Survey App to create mobile-friendly surveys with ease

4.49

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SurveyLegend

4.49
★★★★★
★★★★★
Survey App to create mobile-friendly surveys with ease

SurveyLegend is an Online Survey Management Software that creates custom, interactive surveys, forms, questionnaires, and polls on any device. It enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses. ...

SurveyLegend equips users with a useful drag and drop editor, allowing users to add, edit and remove survey content easily. Also provides users with over 70 pre-designed themes which users can utilize to create attractive surveys, facilitates customizable branding by enabling users to upload custom backgrounds, logos and images. It can share their surveys on Social media platforms like Facebook, Twitter, Linked In and Google+ as well as embed their surveys directly onto their websites or blogs.

Some of its features include creating surveys however and wherever the user wants, engaging respondents by using visual surveys, designing smarter surveys, forms or polls, using logic and branching, sharing surveys, and more.

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Instabug

Feedback Tool to Accelerate the Entire Mobile Team Workflow

4.46

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Instabug

4.46
★★★★★
★★★★★
Feedback Tool to Accelerate the Entire Mobile Team Workflow

Zoho Survey excels in feedback collection and customer engagement, making it ideal for technology and education sectors looking to enhance satisfaction and expand. Instabug prioritizes automation and helpdesk management, supporting software and internet industries in improving stakeholder relations and product experiences. Zoho offers robust integration, while Instabug provides comprehensive data import features. Zoho is widely used by large enterprises, while Instabug caters to a diverse range of user segments with significant strength in software development. ...

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Qualtrics Customer Experience

Customer Experience Management to understand the customers’ experiences and take the right actions

4.45

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Qualtrics Customer Experience

4.45
★★★★★
★★★★★
Customer Experience Management to understand the customers’ experiences and take the right actions

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. ...

With Qualtrics Customer Experience, users get the power of the ultimate listening engine, predictive intelligence and analytics, and full closed-loop actioning capabilities, can gain a holistic understanding of customers’ experiences and take the right actions that drive meaningful impact. It increases customer engagement and captures feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Its drag-and-drop integrations automatically trigger actions in CRM, ticketing systems, messaging apps and more.

Some of the features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.

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Alchemer Enterprise Feedback Management Platform

Online Survey Software that helps you transform to a truly customer-centric organization

4.42

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Alchemer Enterprise Feedback Management Platform

4.42
★★★★★
★★★★★
Online Survey Software that helps you transform to a truly customer-centric organization

The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one. ...

Alchemer software is flexible to address all of the market research software needs, including collecting feedback for customer profiles, persona research, purchase tracking, new product research, website feedback, and so on, and then feeding the information into sales and product development to become truly customer-centric with easy integration with CRMs such as Salesforce and Microsoft Dynamics.

Some of its features like easy integration, advanced market research reporting, advanced survey logic, built-in actions, and complete brand control allow to fine-tune the marketing and market-research surveys, automate processes, trigger workflows, and get the work done faster and more efficiently.

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Blue Platform

Blue | Experience Management | Software ...

4.40

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Blue Platform

4.40
★★★★★
★★★★★
Blue | Experience Management | Software ...

Zoho Survey dominates the enterprise sector with comprehensive features and extensive support, appealing to businesses aiming for detailed customer insights and global reach. Meanwhile, Blue Platform caters to smaller-scale operations, focusing on improving digital presence with streamlined feedback capabilities, ideal for industries like education and marketing. ...

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Customer Thermometer

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

4.37

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Customer Thermometer

4.37
★★★★★
★★★★★
Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Customer Thermometer is a Feedback Management tool that helps the most customer-obsessed businesses get actionable feedback on how they are doing, where the customers rate the service and provide feedback from directly within the email or ticket. It helps to enhance customer relationships, increase customer lifetime value, and scale best practices. ...

Customer Thermometer helps customers regularly get an 80%+ response rate and reduce customer churn by addressing customer issues in real-time. It also helps to increase positive reviews and word-of-mouth across multiple platforms, meet or exceed all GDPR requirements and work with many Fortune 500 companies and send surveys where no development is required.

Some of its features include friction-free email surveys, reduce customer effort, create a survey in seconds, real-time email alerts, plus integrations with Slack, dashboarding tools, webhooks, API, etc, personalized ribbon reporting and many more.

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Sprinklr Service

Leading digital-first, proactive customer service solution.

4.34

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Sprinklr Service

4.34
★★★★★
★★★★★
Leading digital-first, proactive customer service solution.

Sprinklr Service is a unified customer care platform for customer support and customer success teams to automate, resolve and measure customer support issues. It primarily helps with customer ...

It comes with automated technology focused on AI.

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QuestionPro Survey

Free Online Community Software Platform | QuestionPro

4.34

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QuestionPro Survey

4.34
★★★★★
★★★★★
Free Online Community Software Platform | QuestionPro

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence. ...

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

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Wufoo

Online Form Builder with Cloud Storage Database | Wufoo

4.33

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Wufoo

4.33
★★★★★
★★★★★
Online Form Builder with Cloud Storage Database | Wufoo

Wufoo's online form builder allows custom form creation in minutes. It supports registration, application, surveys, contact, and payment forms with cloud storage.

UserVoice

Feedback Management Tool to understand what the customers want

4.30

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UserVoice

4.30
★★★★★
★★★★★
Feedback Management Tool to understand what the customers want

Zoho Survey and UserVoice both excel in customer feedback management, but cater to different user segments and needs. Zoho Survey is strong in analytics and data handling tools, appealing to larger enterprises seeking to enhance customer satisfaction and operational efficiency. UserVoice, with its focus on AI and international marketing, is well-suited for enterprises in software and internet sectors aiming to expand their market reach and improve employee experience. ...

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SightMill Net Promoter Score Software

SightMill Helps You Measure Customer Satisfaction With Net ...

4.23

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SightMill Net Promoter Score Software

4.23
★★★★★
★★★★★
SightMill Helps You Measure Customer Satisfaction With Net ...

Zoho Survey offers a comprehensive suite of features addressing diverse customer feedback needs for a range of user segments and industries. It supports large enterprises to small businesses, providing robust analytics and integration options with round-the-clock support. SightMill Net Promoter Score Software focuses primarily on enhancing customer satisfaction through net promoter score assessments, appealing to large enterprises in tech-centric industries. While Zoho suits a broader audience with varied goals, SightMill targets specific feedback measurement with simpler implementations. ...

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fishbowl

Fishbowl marketing solutions and analytic solutions for restaurants

4.14

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fishbowl

4.14
★★★★★
★★★★★
Fishbowl marketing solutions and analytic solutions for restaurants

Fishbowl boosts ROI by refining guest insights with its CDP, CRM, and marketing automation tools. These solutions are tailored for restaurants.

Qualaroo

Customer and User Feedback Software

4.13

Qualaroo Icon

Qualaroo

4.13
★★★★★
★★★★★
Customer and User Feedback Software

Qualaroo is a Customer and User Feedback Software that provides services intended to capture key insights through real-time feedback, intelligent reporting, and in-depth analysis. It collects, analyzes and stores the feedback data under one roof. It helps small to midsize businesses gain qualitative insights through website surveys. ...

User research begins with Qualaroo Nudge,which can deploy to any of the products. Create personalized surveys quickly with professional templates, skip logic, advanced targeting, language translations, and design options. Collect targeted survey feedback on the website, mobile app, email, product, and social media. Analyze feedback data with AI-based techniques like sentiment analysis and text analytics. Easily integrate with existing tools.

Key features include survey templates, AI sentiment analysis, nudge for prototypes, confirmation page surveys, exit intent surveys, question branching, NPS, A/B testing and integrations.

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Tall Bob

Better mobile experience with SMS and MMS

4.00

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Tall Bob

4.00
★★★★★
★★★★★
Better mobile experience with SMS and MMS

The complete mobile messaging platform, delivered with clever functionality, rich interactivity and unprecedented insights.