Customer stories

Product Business Settings

Zuora is popular in Computer Software, Information Technology And Services, and Internet industries and is widely used by Mid Market, Enterprise, and Small Business.

Zuora Product Overview

Zuora offers industry-leading subscription and monetization solutions. Businesses benefit from tailored models, including subscriptions, consumption, or hybrid approaches.

How satisfied the customers are with Zuora use-cases

Reviews

"Zuora's strength lies in its hugely knowledgeable team who are able to understand a business problem and provide a technology solution. They embed themselves within the business and take a vested interest in ensuring success, not only for implementa...tion but throughout the product life." - David Magliano
"We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single ...platform, and if desired, a single invoice. This will eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform." - Trevor Owens

Zuora Customer Insights, Testimonials and Case Studies

What benefits does Zuora offer for Subscription Management?

How does Zuora address your Sales Document Management Challenges?

What Are the key features of Zuora for Billing And Invoice Management?

Why is Zuora the best choice for Engagement Management?

What makes Zuora ideal for Workflow Management?

What is Zuora?

Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business. It offers a suite of SaaS applications that deliver billing, revenue recognition, collections, and quoting capabilities. It serves the IT, media, healthcare, education, and other sectors. Zuora caters to various industries comprising software, hardware, media, transportation, construction, healthcare, education, retail, Internet of Things, and others worldwide.

Zuora makes it easy to manage subscriptions and keep up with fast changing go-to-market strategies on a single platform. It offers Zuora Central platform that acts as an intelligent subscription management hub that automates the subscription order-to-cash process, including quoting, billing, collections, analytics, and revenue recognition.

Zuora products include Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. Zuora Marketplace features apps that extend Zuora to be the perfect fit for business. It browse apps and pre-built integrations that meet the unique needs for every role, geography, and industry business tackles.

What is Zuora used for?

Zuora is a Revenue Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Subscription Management, Sales Document Management and Billing And Invoice Management .

What are the top features of Zuora?

Recording, Calculator and Dashboard are some of the top features of Zuora.

Who uses Zuora?

Zuora is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zuora alternatives?

Chargebee Subscription Management, Mews, ChargeOver and Workiva are popular alternatives for Zuora.

Where is Zuora located?

Zuora is headquartered at 3050 South Delaware Street, Suite 301,San Mateo, CA 94403.

10 buyers and buying teams have used Cuspera to assess how well Zuora solved their Revenue Management needs. Cuspera uses 4133 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

CUSTOMERS TESTIMONIALS
Zuora testimonial

David Magliano

Managing Director, Membership, Marketing and Consumer Revenue

The Guardian

Zuora's strength lies in its hugely knowledgeable team who are able to understand a business problem and provide a technology solution. They embed themselves within the business and take a vested interest in ensuring success, not only for implementation but throughout the product life. Testimonial By David Magliano
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens
Zuora testimonial

Eric Johnson

Former SVP and CIO

DocuSign

The strategic importance of digital transformation to organizations of every size, industry and geography has accelerated adoption of DocuSign around the world. Testimonial By Eric Johnson
CUSTOMERS TESTIMONIALS
Zuora testimonial

David Magliano

Managing Director, Membership, Marketing and Consumer Revenue

The Guardian

Zuora's strength lies in its hugely knowledgeable team who are able to understand a business problem and provide a technology solution. They embed themselves within the business and take a vested interest in ensuring success, not only for implementation but throughout the product life. Testimonial By David Magliano
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens
Zuora testimonial

Eric Johnson

Former SVP and CIO

DocuSign

The strategic importance of digital transformation to organizations of every size, industry and geography has accelerated adoption of DocuSign around the world. Testimonial By Eric Johnson

Zoom - Computer Software

Zuora helped Zoom scale as they expanded to new products and markets. Zoom's old billing system could not handle custom pricing, reporting, or quoting. Zuora gave Zoom flexible pricing, better report...ing, and online account management. Zoom saw 215% year-over-year growth in usage in 2016. By 2017, 650,000 businesses used Zoom. Zuora let Zoom deliver faster and support global growth.

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MarketWise - Financial Services - Large

Zuora Fraud Protection helped MarketWise stop nearly 100% of card testing fraud in five months. MarketWise, a financial services platform, needed a proactive way to prevent payment fraud and reduce c...hargebacks. Zuora integrated easily with their systems and used AI to block almost 2,000 fraudulent payment attempts in 30 days. The solution improved authorization rates and reduced chargebacks, protecting both MarketWise and its subscribers.

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Hireology - Human Resources - Medium

Zuora Billing und Revenue half Hireology, den Finanzbereich zu automatisieren und zu skalieren. Nach schnellem Wachstum und einer ERP-Migration brauchte Hireology eine Lösung für komplexe Abrechnungs...modelle. Die Implementierung von Zuora Revenue und Orders + CPQ X modernisierte das Vertragsmanagement und automatisierte ASC-606-Compliance. Hireology erreichte einen reibungslosen Monatsabschluss, erhöhte Produktagilität und bereitete sich auf weiteres Wachstum vor. Die Transformation blieb im Budget und Zeitplan.

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Enercare - Home Services

Enercare faced a challenge when its legacy billing program was discontinued. They needed to develop an in-house subscription billing system for over 1 million customers. Enercare partnered with Zuora... to use their Order-to-Cash platform, creating an integrated billing and revenue management system. This allowed Enercare to directly bill customers and improve operations. The transition was completed in half the time estimated by other vendors. Enercare gained control over customer accounts and improved customer relationships.

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MarketWise - Computer Software

MarketWise needed a new fraud protection partner to handle its expanding portfolio and reduce chargebacks. They chose Zuora Fraud Protection powered by Microsoft Dynamics 365. After five months, they... stopped nearly 100% of card-testing activities and saw a 37% reduction in disputes and chargebacks. MarketWise improved authorization rates and reduced fraudulent payment attempts, enhancing transaction quality and issuer perceptions.

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Guardian News and Media - Media Production

Guardian News and Media (GNM) wanted to launch a new membership program but faced limitations with their existing systems. They partnered with Zuora to manage subscriptions, billing, and financial re...porting. This allowed GNM to offer flexible pricing and membership options. As a result, GNM signed over 100,000 members and is migrating its subscriptions to Zuora for better management.

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Modern Businesses Run on Zuora

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Peers used Zuora for subscription management and sales document management

Zuora Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)

Software Failure Risk Guidance

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for Zuora

Overall Risk Meter

Low Medium High

Top Failure Risks for Zuora

Zuora, INC. News

Product
 

Zuora Charts AI-Driven Future Under Private Ownership

Zuora, under private equity ownership, is set to unveil a strategic roadmap focusing on AI to enhance subscription-based business models. Key initiatives include new product bundling, innovative pricing models, and AI-driven automation in financial operations. The company plans to integrate with tax provider Anrok to automate compliance checks. Initial AI features are in testing, with further rollouts expected in Q1 2026.

Product
 

Zuora Launches AI-Ready Monetization Catalog to Power Any Business Model, Even Faster

Zuora has introduced an AI-ready monetization catalog designed to accelerate and support diverse business models. This new offering aims to enhance flexibility and speed in monetization strategies, leveraging AI capabilities to optimize revenue operations.

Awards
 

Zuora Revenue Ranked No. 1 Overall in Automated Revenue Management by MGI ...

Zuora Revenue has been ranked No. 1 in Automated Revenue Management by MGI Research, excelling in product and strategy. This recognition highlights Zuora's leadership in automating and scaling complex revenue operations.

Product
 

Zuora Unveils New Tools to Tackle the AI Pricing Puzzle - ERP Today

Zuora has introduced new platform capabilities to help businesses monetize AI usage with AI-powered insights, enhanced customer visibility, and massive scalability. These upgrades enable finance teams to transition from reactive to predictive roles, reducing revenue leakage and billing disputes. The platform can now process up to three billion usage events per day, supporting scalable revenue models for AI services.

Zuora, INC. Profile

Company Name

Zuora, INC.

Company Website

https://www.zuora.com/

Year Founded

2007

HQ Location

3050 South Delaware Street, Suite 301,San Mateo, CA 94403

Employees

501-1000

Social

Financials

IPO