Zuora Overview

Zuora offers industry-leading subscription and monetization solutions. Businesses benefit from tailored models, including subscriptions, consumption, or hybrid approaches.

Use Cases

Customers recommend Subscription Management, Sales Document Management, Billing And Invoice Management, as the business use cases that they have been most satisfied with while using Zuora.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Products & Pricelist Management
  • Communication Management
  • Revenue Cycle Management
  • Helpdesk Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Zuora.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Zuora Use-Cases and Business Priorities: Customer Satisfaction Data

Zuora's features include Recording, Calculator, Dashboard, etc. and Zuora support capabilities include Phone Support, Chat Support, Email Support, etc. also Zuora analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zuora's strength lies in its hugely knowledgeable team who are able to understand a business problem and provide a technology solution. They embed themselves within the business and take a vested interest in ensuring success, not only for implementa...tion but throughout the product life." - David Magliano

Zuora, Chargebee Subscription Management, Mews, ChargeOver, Workiva, etc., all belong to a category of solutions that help Revenue Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zuora

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zuora is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Zuora Use Cases

How efficiently Does Zuora manage your Subscription Management?

What benefits does Zuora offer for Sales Document Management?

What solutions does Zuora provide for Billing And Invoice Management?

How does Zuora facilitate Engagement Management?

What Are the key features of Zuora for Workflow Management?

10 buyers and buying teams have used Cuspera to assess how well Zuora solved their Revenue Management needs. Cuspera uses 4133 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Revenue Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zuora testimonial

David Magliano

Managing Director, Membership, Marketing and Consumer Revenue

The Guardian

Zuora's strength lies in its hugely knowledgeable team who are able to understand a business problem and provide a technology solution. They embed themselves within the business and take a vested interest in ensuring success, not only for implementation but throughout the product life. Testimonial By David Magliano
Zuora testimonial

Eric Johnson

Former SVP and CIO

DocuSign

The strategic importance of digital transformation to organizations of every size, industry and geography has accelerated adoption of DocuSign around the world. Testimonial By Eric Johnson
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens
CUSTOMERS TESTIMONIALS
Zuora testimonial

David Magliano

Managing Director, Membership, Marketing and Consumer Revenue

The Guardian

Zuora's strength lies in its hugely knowledgeable team who are able to understand a business problem and provide a technology solution. They embed themselves within the business and take a vested interest in ensuring success, not only for implementation but throughout the product life. Testimonial By David Magliano
Zuora testimonial

Eric Johnson

Former SVP and CIO

DocuSign

The strategic importance of digital transformation to organizations of every size, industry and geography has accelerated adoption of DocuSign around the world. Testimonial By Eric Johnson
Zuora testimonial

Trevor Owens

VP of Architecture

Quench

We are thrilled to see Zuora’s pace of innovation to support our non-recurring Consumable and Field Service offerings. Unified Monetization will provide the flexibility to seamlessly bill for all our products, subscriptions and services on a single platform, and if desired, a single invoice. This w...ill eliminate tedious back-end integration and data reconciliation efforts present today – providing the immediate agility to monetize our water-as-a-service on a single platform.

Testimonial By Trevor Owens

Case Studies

Media Production

CASE STUDY Highland News & Media

Highland News & Media faced challenges due to fewer print newspaper sales. They needed a cost-effective digital solution. With Zephr, they implemented a metered paywall to charge engaged readers for ...digital content. This solution required no tech expertise and allowed quick changes. The paywall went live in six months, and they broke even in four months. Subscriber acquisition rates doubled their best-case modeling.

Computer Software

CASE STUDY Hudl

Hudl needed a solution to comply with ASC 606 and reduce manual accounting tasks during peak seasons. They implemented Zuora Revenue and Zuora Billing, which helped automate processes and maintain a ...consistent close schedule. This integration reduced manual revenue recognition processes by 25% and eliminated the need for additional days to close during busy seasons. The team now has more time for analysis and building best practices, improving work-life balance.

Media Production

CASE STUDY Raconteur

Raconteur wanted to increase engagement on their website. They faced challenges with data collection and understanding their audience. They used Zephr to implement customizable data capture forms. Th...is allowed them to identify users and connect data to their CRM. As a result, they increased newsletter subscribers from 6,000 to 34,000. They also registered 100 user identities each day and maintained a bounce rate of 40-60%.

Health, Wellness and Fitness

CASE STUDY 24 Hour Fitness

Zuora helped 24 Hour Fitness move from a rigid, end-of-life ERP to a flexible billing platform. The company switched from billing on six fixed days to daily billing, making operations smoother and re...ducing manual work. Zuora enabled new membership models, like annual auto-renewal, and improved customer satisfaction. The platform supported 24 Hour Fitness through the pandemic, allowing them to pause and resume billing as needed. Operational efficiency and billing flexibility increased, helping the company adapt and grow.

Computer Software

CASE STUDY Zuora

Zuora faced a long revenue close process of at least 15 days, causing long hours and high costs. They upgraded to Zuora Revenue for real-time data capabilities. This streamlined operations, reduced c...lose time to 4 days, and minimized manual work. The upgrade improved forecasting and reduced audit fees by 7%. Employee stress decreased, with no turnover in 2023.

CASE STUDY LeadDev

LeadDev needed to quickly transform from face-to-face to digital events due to COVID-19. They used Zephr's platform to manage sign-up and access for virtual events in just days. This allowed them to ...host over a thousand paid visitors securely. They increased their subscription base by 50% in 8 months. Zephr enabled them to make instant website changes, enhancing agility and customer experience.

Video

Modern Businesses Run on Zuora

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zuora

What is Zuora?

Zuora provides cloud-based software on a subscription basis that helps companies launch, manage, and transform into a subscription business. It offers a suite of SaaS applications that deliver billing, revenue recognition, collections, and quoting capabilities. It serves the IT, media, healthcare, education, and other sectors. Zuora caters to various industries comprising software, hardware, media, transportation, construction, healthcare, education, retail, Internet of Things, and others worldwide.

Zuora makes it easy to manage subscriptions and keep up with fast changing go-to-market strategies on a single platform. It offers Zuora Central platform that acts as an intelligent subscription management hub that automates the subscription order-to-cash process, including quoting, billing, collections, analytics, and revenue recognition.

Zuora products include Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. Zuora Marketplace features apps that extend Zuora to be the perfect fit for business. It browse apps and pre-built integrations that meet the unique needs for every role, geography, and industry business tackles.

What is Zuora used for?

Zuora is a Revenue Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Subscription Management, Sales Document Management and Billing And Invoice Management .

What are the top features of Zuora?

Recording, Calculator and Dashboard are some of the top features of Zuora.

Who uses Zuora?

Zuora is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zuora alternatives?

Chargebee Subscription Management, Mews, ChargeOver and Workiva are popular alternatives for Zuora.

Where is Zuora located?

Zuora is headquartered at 3050 South Delaware Street, Suite 301,San Mateo, CA 94403.
lightning

Peers used Zuora for subscription management and sales document management

Zuora Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.91/5

Read Reviews (19)
Analytics

4.29/5

Read Reviews (383)
Custom Reports

3.12/5

Read Reviews (580)

Software Failure Risk Guidance

?

for Zuora

Overall Risk Meter

Low Medium High

Top Failure Risks for Zuora

Zuora, INC. News

Partnership

B2B Innovation : Embedded Finance , AI and Partner Enablement

Zuora and Nuvei have launched an international recurring payments infrastructure aimed at enterprises expanding globally. This partnership offers a unified system to enhance authorization rates, simplify reconciliation, and adapt to market complexities without custom builds, showcasing modularity at scale.

Partnership

Nuvei Integrates with Zuora to Power Global Subscription Payments - PR Newswire

Nuvei and Zuora have announced a strategic integration to enhance global subscription payments. This partnership combines Zuora's monetization platform with Nuvei's payment infrastructure, supporting enterprise recurring revenue models in high-growth markets. The integration aims to streamline payments, increase authorization rates, and simplify market expansion, particularly in regions like Latin America.

Partnership

Growfin Partners with Zuora to Transform Accounts Receivable for the Enterprise - PR Newswire

Growfin and Zuora have formed a strategic partnership to enhance accounts receivable processes for enterprises using AI. This collaboration aims to streamline quote-to-cash operations and improve cash flow management, supporting flexible monetization strategies across various markets. The partnership leverages AI to make collections more intuitive and adaptive, ultimately fostering business growth and customer relationships.

Product

Introducing Zuora Collections: AI-Powered Automation to Accelerate Cash Flow Through Stronger Customer Relationships

Zuora launched Zuora Collections, an AI-driven automation tool that integrates billing, revenue, and collections data to streamline the order-to-cash process. The solution accelerates cash flow, enhances customer retention, and improves cash forecasting by embedding collections across the customer lifecycle. This release targets finance teams seeking to optimize subscription monetization and strengthen customer relationships.

Zuora, INC. Profile

Company Name

Zuora, INC.

Company Website

https://www.zuora.com/

Year Founded

2007

HQ Location

3050 South Delaware Street, Suite 301,San Mateo, CA 94403

Employees

501-1000

Social

Financials

IPO