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Chatbot Software 2023: Complete Guide - Page 2

Chatbot has been one of the most beneficial applications of AI technology. A Chatbot is an AI program that simulates conversation with a user using natural language. There are rule based chatbots as well which use more of a rule based framework to drive user interaction. But the experience of more natural language oriented conversations comes only from AI based chatbots, also known as smart chatbots.

Chatbots streamline and automate several user interaction tasks improving efficiency and customer experience. They can be used to deal with a wide range of customer service queries and customer requests pertaining to services and product information. Learn how chatbots help your business and how to choose the right chatbot software.

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Updated By Cuspera

Last updated: Aug 16, 2023

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66 Chatbot Software

True Lark Icon

True Lark

4.63
★★★★★
★★★★★

Meet Sasha ..Your remarkably human-like front desk assistant

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead engagement
Top Features : Dashboard,Personalization,Alerts: popups & Notifications

Vendor: Edwin Robotics, Inc.

Company Size: 11-50

HQ Location: Palo Alto, California

Financials: SEED

QuickReply.ai Icon

QuickReply.ai

4.17
★★★★★
★★★★★

Whatsapp Marketing Solution for Ecommerce

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IntelliTicks is a Conversational Intelligence tool with the combined power of Human and Artificial Intelligence to create proactive and personalized conversational experiences to convert visitors into more qualified leads and enable businesses to automate their customer interactions. It helps to increase sales and revenue, enhance customer relationships and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Templates,Bot,Personalization

Vendor: QuickReply Private Limited

Company Size: 2-10

HQ Location: Sector 12A, Gurugram, Haryana 122001, IN

Activechat Icon

Activechat

4.62
★★★★★
★★★★★

Smart conversational AI platform | Visual chatbot builder ...

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Highlights
Top Business Usecases : Helpdesk management,Touchpoint management,Customer feedback management
Top Features : Bot,Templates,Personalization

Vendor: Activechat Inc.

Company Size: 1-10

HQ Location: 1013 Centre Rd, Wilmington, Delaware 19805, US

Financials: NA

Landbot.io Icon

Landbot.io

4.46
★★★★★
★★★★★

Intuitive Conversational Chatbot Builder

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Bot,Landing page,Personalization

Vendor: Landbot

Company Size: 11-50

Financials: NA

BotPenguin Icon

BotPenguin

4.00
★★★★★
★★★★★

Chatbot Maker and AI Chatbot for Websites

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BotPenguin is an AI-powered chatbot developer platform for engaging with customers on Websites, Facebook Messenger, WhatsApp, Telegram, Line, Skype, Slack, Kik and other platforms without coding.

Highlights
Top Business Usecases : Social media analytics,Social media management,Engagement management
Top Features : Bot,Landing page

Vendor: BotPenguin

Company Size: 11-50

HQ Location: N Pulaski Rd, 2323, Chicago, Illinois 60639, US

Financials: PRIVATE

Messenger Bot Icon

Messenger Bot

4.00
★★★★★
★★★★★

Automate & Combine Facebook Messenger and SMS to Grow Business

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MessengerBot is a bot app that can be used on Facebook Messenger for effective ways to reach out to current and potential subscribers of Facebook and business pages. It is a marketing tool that can be used by large and small companies to reply to chats 24/7, send messages in large volumes, and also post videos and pictures to the Facebook page.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Social media management
Top Features : Bot,Auto responder,Templates

Vendor: Messenger Bot

Company Size: 2-10

HQ Location: NAlrwAaq1Q

Financials: NA

Certainly Icon

Certainly

4.57
★★★★★
★★★★★

Ecommerce chatbot builder

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Certainly is a platform for AI chatbots at every step of the customer journey. AI-powered chatbot builder that doesn't require any code and has a vast library of pre-made material for e-commerce, betting, and travel, among other industries. It also has template connectors. AI that is multilingual and omnichannel, capable of switching between bots and human agents.

Highlights
Top Business Usecases : Measuring customer satisfaction,Customer feedback management,Engagement management
Top Features : Bot

Vendor: Certainly Technologies GmbH

Company Size: 51-100

HQ Location: Copenhagen , Capital Region

Financials: SEED

AIhelp Icon

AIhelp

4.16
★★★★★
★★★★★

In-App Messaging & Operations AI Chatbot, Intelligence Form

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AIHelp is an AI Customer Support Platform for messaging and operations for both mobile and web including many customer support functions. It also enables to provide personalized support using machine learning to drive higher rankings and retention and solve customer issues instantly. It helps to enhance customer relationships and scale best practices.

Highlights
Top Business Usecases : Engagement management,Measuring customer satisfaction,Customer feedback management
Top Features : Alerts: popups & Notifications,Bot,Personalization

Vendor: AIHelp.

HQ Location: UNIT 806, 8/F TOWER II CHEUNG SHA WAN PLAZA 833 CHEUNG SHA WAN RD KLN, 999077, HK

Jenny platform Icon

Jenny platform

4.00
★★★★★
★★★★★

GetJenny: Customer Service Chatbots

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Highlights
Top Business Usecases : Customer feedback management,Generation of new leads,Measuring customer satisfaction
Top Features : Ticketing

Vendor: GetJenny Oy

HQ Location: Urho Kekkosen katu 4-6, Helsinki, Uusimaa 00100, FI

Aivo AgentBot Icon

Aivo AgentBot

4.00
★★★★★
★★★★★

AgentBot - Aivo - Customer Service with AI - Chatbot

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Highlights
Top Business Usecases : Knowledge management,Contact list management,Sending & publishing communications
Top Features : Bot,Personalization,Ticketing

Vendor: Aivo

HQ Location: 161 Mission St, CA 94103

deeplink.ai Icon

deeplink.ai

4.00
★★★★★
★★★★★

Swiss platform for creating smart chatbots

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Bot,Personalization

Vendor: deeplink SA

HQ Location: EPFL Innovation park, Building C, CH - 1015 Lausanne

alive5 Icon

alive5

4.42
★★★★★
★★★★★

Online Live Chat, Web Chat Software ...

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Ticketing

Vendor: Alive5, Inc.

Company Size: 11-50

HQ Location: 2100 West Loop South, Suite 900, Houston, Texas 77027, US

Financials: PRIVATE

Botsociety Icon

Botsociety

4.31
★★★★★
★★★★★

A complete conversation design tool.

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Botsociety is a conversation design tool that allows the team to design for any type of conversational interface, on any number of devices. It helps to design, preview, test, and export conversational interfaces.

Highlights
Top Business Usecases : Collaboration,Workflow management,Engaging and following up
Top Features : Bot

Vendor: Botsociety, Inc.

Company Size: 11-50

HQ Location: San Francisco, CA

Financials: PRIVATE

ChatPion Icon

ChatPion

4.00
★★★★★
★★★★★

Multichannel marketing application for Facebook messenger marketing

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ChatPion— a white label self-hosted PHP script— is a multichannel marketing software, mostly for Facebook messenger marketing. ChatPion helps to build fully interactive and highly responsive chatbots smoothly and comfortably. The application has a full-featured eCommerce platform for creating vigorous and nice-looking eCommerce stores that can sell products to customers and receive payments, living both inside messenger and on any browser. It can also be utilized in the Ecommerce store as the QR code digital menu for the restaurant.

Highlights
Top Business Usecases : Training & onboarding,Sending & publishing communications,Communication management
Top Features : Bot,Templates,Alerts: popups & Notifications

Vendor: Xerone IT

Founded: 2015

Company Size: 11-50

HQ Location: Holding# 127 (West Side of P.N. Girls School), Gonokpara, Boalia 6100 Rajshahi, Rajshahi Division, Bangladesh

Cliengo Icon

Cliengo

4.30
★★★★★
★★★★★

Chatbot platform that helps to convert website visitors into customers.

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Cliengo a conversational intelligence platform is a chatbot that boosts business sales opportunities, chatting with the visitors proactively at any time. It helps to increase sales and revenue and improve efficiency.

Highlights
Top Business Usecases : Contact list management,Creating contact list,Advertisement
Top Features : Personalization,Capture contact,Widgets

Vendor: Cliengo

HQ Location: AR

Qlik Sense Icon

Qlik Sense

4.36
★★★★★
★★★★★

Qlik: Data Analytics for Modern Business Intelligence

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Qlik Sense is a data analytics platform. It is an associative analytics engine which is AI enabled and has scalable multi-cloud architecture. It helps organizations with insights and helps them to make data-driven decisions. Qlik Sense is used by executives, decision-makers, analysts.

Highlights
Top Business Usecases : Social media management,Social media analytics,Funnel analysis
Top Features : Dashboard,Alerts: popups & Notifications,Calculator

Vendor: QlikTech International AB

Founded: 1993

Company Size: 1001-5000

HQ Location: 211 South Gulph Road, Suite 500, King of Prussia, PA 19406 United States

Financials: M&A

DigitalGenius Icon

DigitalGenius

4.34
★★★★★
★★★★★

Customer Service Automation Platform

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Highlights
Top Business Usecases : Customer feedback management,Measuring customer satisfaction,Engagement management
Top Features : Ticketing,Personalization,Dashboard

Vendor: DigitalGenius

Company Size: 51-100

HQ Location: 1 Canada Square,London, GB

Financials: SERIES A

charlesAI Icon

charlesAI

4.30
★★★★★
★★★★★

AI-native conversational marketing platform

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Spectrm is a conversational marketing and intelligence platform that helps to unlock insights and revenue with smarter chatbots and automates the growth of the biggest messaging channels. It helps to scale best practices and improve ROI.

Highlights
Top Business Usecases : Helpdesk management,Engaging and following up,Engagement management
Top Features : Personalization,Bot

Vendor: Charles GmbH

Company Size: 11-50

HQ Location: Berlin

Financials: SEED

SocialBoost Icon

SocialBoost

4.27
★★★★★
★★★★★

Social Boost: SocialBoost is the web's trusted source to buy high quality Twitter followers, YouTube views, Facebook likes/fans, Instagram Followers and SoundCloud plays.

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SocialBoost helps businesses to succeed by going social media and getting noticed online. Social Boost can advertise to key audiences on social media in a snap, and set up automated schedules and the maintenance of running Facebook campaigns.

Highlights
Top Business Usecases : Content management,Rating and review management,Sales document management

Vendor: SocialBoost

Company Size: 1-10

Financials: PRIVATE

Helpshift Icon

Helpshift

4.23
★★★★★
★★★★★

Automate your customer service funnel and transform your support organization with AI-powered case management

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Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business

Highlights
Top Business Usecases : Customer feedback management,Engagement management,Measuring customer satisfaction
Top Features : Bot,Ticketing,Personalization

Vendor: Helpshift, Inc

Founded: 2011

Company Size: 51-100

HQ Location: 343 Sansome Street, 5th Floor, San Francisco California

Financials: SERIES C

ChipBot Icon

ChipBot

4.23
★★★★★
★★★★★

ChipBot - An Automated Customer Experience Bot For Your Website

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ChipBot is an automated customer experience bot that uses collective intelligence to revamp support initiatives. ChipBot ensures only answer commonly asked questions once, all while unlocking key user data missing on the back end. It enables businesses to improve conversion rates and improve customer experience.

Highlights
Top Business Usecases : Knowledge management,Engagement management,Engaging and following up
Top Features : Bot

Vendor: ChipBot, Inc.

Company Size: 2-10

HQ Location: 541 N Fairbanks Ct #2200, Chicago, Illinois 60611, US

Financials: NA

Cognigy.AI Icon

Cognigy.AI

4.17
★★★★★
★★★★★

Enterprise Conversational Automation Platform

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Cognigy.AI is the leading Enterprise Conversational Automation Platform for building advanced, integrated Conversational Automation Solutions through the use of cognitive bots and also manages the flow of all conversations from one convenient location. It helps to increase sales and revenue, enter new markets and improve internal communications.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Bot,Personalization,Recording

Vendor: Cognigy GmbH

HQ Location: Düsseldorf, North Rhine-Westphalia

NeuraFlash Icon

NeuraFlash

3.92
★★★★★
★★★★★

Sales AI enabled Partner for Salesforce

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NeuraFlash is a conversational AI for Salesforce CRM. It improves customer and employee experiences across all channels with AI and the Salesforce® Success Platform. It helps to get the most out of the Salesforce investment by leveraging the power of Einstein.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Customer feedback management
Top Features : Bot,Personalization,Recording

Vendor: NeuraFlash, LLC

Company Size: 11-50

HQ Location: 100 Summit Drive, Burlington, MA 01803

Financials: PRIVATE

Giosg Icon

Giosg

3.92
★★★★★
★★★★★

Sales Acceleration Platform with live chat, AI chatbots and interactive forms

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Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide that helps to successfully increase conversions and speed up the lead to deal process by engaging directly with the most valuable leads, at the right time with conversational marketing, sales and support solutions, like targeted live chat, AI chatbots and interactive forms.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Conversion management
Top Features : Bot,Interactive content,Templates

Vendor: Giosg Ltd.

Company Size: 11-50

HQ Location: Valimotie 21, Helsinki, 00380, FI

Financials: SERIES A