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3CX Phone System vs Cisco Jabber: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for 3CX Phone System low Failure Risk for Cisco Jabber low
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Comparison Summary

This comparison report of 3CX Phone System vs. Cisco Jabber is based on a specific set of business needs and context. The comparison uses 10249 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 3CX Phone System and Cisco Jabber

3CX Phone System, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software, whereas Cisco Jabber, Ryver, Wire Collaboration Patform, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

3CX Phone System covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.

Cisco Jabber focuses on Collaboration with Phone Calls, Communication Management with E-Mail, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.

"Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. " - Samir V

"Something undeniably powerful happens when you bring people from all over the place into the studio. Cisco gave The Ellen Show that power to connect the fans all over the world so they could be part of the group and feel the warmth and the fun that ...everybody has when they come to the show. " - Derek Westervelt

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 3CX Phone System

Focus area

3CX Phone System is better than Cisco Jabber for

Software Failure Risk

  • low

logo Cisco Jabber

Focus area

Cisco Jabber is better than 3CX Phone System for

Software Failure Risk

  • low

About

3CX: Open Standards Software IP PBX

Collaboration software providing unified communications through instant messaging, voice and video calls

Age

1984

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

29

48

Total Goals
(we found evidences for)

4

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (150)

Read Reviews (150)

call recording

Read Reviews (132)

Read Reviews (14)

call transcription

Read Reviews (12)

Read Reviews (0)

meeting management

Read Reviews (1)

Read Reviews (80)

conference call management

Read Reviews (90)

Read Reviews (406)

collaboration

Read Reviews (50)

Read Reviews (1898)

sales document management

Read Reviews (21)

Read Reviews (82)

document sharing

Read Reviews (16)

Read Reviews (77)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (4)

helpdesk management

Read Reviews (17)

Read Reviews (160)

content management

Read Reviews (16)

Read Reviews (92)

content sharing

Read Reviews (16)

Read Reviews (91)

communication management

Read Reviews (9)

Read Reviews (431)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (18)

contact list management

Read Reviews (8)

Read Reviews (99)

creating contact list

Read Reviews (1)

Read Reviews (13)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (21)

workflow management

Read Reviews (1)

Read Reviews (15)

engagement management

Read Reviews (1)

Read Reviews (39)

engaging and following up

Read Reviews (1)

Read Reviews (36)

business development

Read Reviews (0)

Read Reviews (7)

rating and review management

Read Reviews (0)

Read Reviews (4)

knowledge management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (2)

trade show marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Establish thought leadership

  • Improve visibility

  • Scale best practices

  • Increase sales & revenue

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more

  • phone calls

  • offline

  • chat

  • video

  • events

  • trade shows

  • e-mail

  • on premises

  • mobile

  • website

  • mobile app

  • mass media

  • Skype

  • text SMS

  • Slack

  • point of sale

  • social media

  • promotions

  • Facebook

  • support groups

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting