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3CX Phone System vs ComputerTalk: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 3CX Phone System vs. ComputerTalk is based on a specific set of business needs and context. The comparison uses 2513 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 3CX Phone System and ComputerTalk

3CX Phone System, ComputerTalk, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

3CX Phone System covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.

ComputerTalk focuses on Helpdesk Management with Phone Calls, Engagement Management, Contact List Management with Phone Calls, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 3CX Phone System

Focus area

3CX Phone System is better than ComputerTalk for

Software Failure Risk

  • low

logo ComputerTalk

Focus area

ComputerTalk is better than 3CX Phone System for

Software Failure Risk

  • medium

About

3CX: Open Standards Software IP PBX

computer-talk.com - Omnichannel Cloud Contact Center

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

45

Total Goals
(we found evidences for)

4

9

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


conference call management



sales document management

proposal & quote management

contract management


helpdesk management


content management


communication management

tracking & monitoring communications


contact list management


products & pricelist management



competitive intelligence


training & onboarding


workflow management


engagement management

engaging and following up


lead qualification

lead qualification: technographic


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


customise loyalty program


loyalty management

customise loyalty program


social media analytics


social media management

social media analytics


campaign analytics


campaign management

campaign analytics


knowledge management



distribution management


Top Goals

Goals Achieved

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more
  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting