Overview: 3CX Phone System and Dialpad Ai Contact Center as Contact Center Software Category solutions.

3CX Phone System and Dialpad Ai Contact Center are both key players in the contact center software arena, each with distinct strengths. 3CX Phone System excels in traditional telephony capabilities and is favored by enterprises, particularly in IT and financial services. It offers comprehensive support options, emphasizing reliability for complex environments. On the other hand, Dialpad Ai Contact Center leverages AI technology, catering to large enterprises needing advanced analytics and transcription features, appealing to diverse industries, including software and real estate. Businesses looking for solid telephony and integration will find value in 3CX Phone System, while those prioritizing AI and data capabilities will lean towards Dialpad.

3CX Phone System and Dialpad Ai Contact Center: Best Use cases based on the customer satisfaction data

3CX Phone System

4.3

AI Powered

Dialpad Ai Contact Center

4.3

AI Powered

Key Capabilities Supported

3CX Phone System supports sales call management, call recording, and conference call management, ensuring it meets traditional communication needs. read more →

Dialpad Ai Contact Center facilitates sales call management, helpdesk management, and AI-driven call transcription, ideal for modern contact centers. read more →

Business Goals

3CX Phone System helps businesses improve internal communications and acquire new customers, aligning well with enterprise goals. read more →

Dialpad Ai Contact Center focuses on enhancing customer relationships and improving internal communications, appealing to large enterprises. read more →

Core Features

3CX Phone System provides features like ease of migration and custom reports, which satisfy IT and services sectors. read more →

Dialpad Ai Contact Center offers AI-powered analytics and extensive data export capabilities, meeting data-centric business demands. read more →

Vendor Support

3CX Phone System offers comprehensive support, including 24/7 services, accommodating enterprise requirement for constant assistance. read more →

Dialpad Ai Contact Center provides strong 24/7 support and phone support, comforting users with round-the-clock availability. read more →

Segments and Industries

3CX Phone System predominantly serves enterprises and large enterprise sectors, especially in IT and financial services. read more →

Dialpad Ai Contact Center is extensively used by large enterprises in diverse industries like software and real estate. read more →

Operational Alignment

3CX Phone System aligns with enterprises requiring robust telephony and integration capabilities, complementing complex workflows. read more →

Dialpad Ai Contact Center fits large-scale operations with its advanced AI and communication management features. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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24/7 Support

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Email Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for 3CX Phone System and Dialpad Ai Contact Center

How does 3CX Phone System and Dialpad Ai Contact Center address your Conference Call Management Challenges?

Both 3cx Phone System and Dialpad Ai Contact Center allow users to conduct conference calls. 3cx Phone System offers a range of features such as video meetings, screen sharing, and conference call scheduling, while Dialpad Ai Contact Center focuses on seamless transitions between devices for conference calls. 3cx Phone System has a wider range of hardware and SIP trunk provider compatibility, but Dialpad Ai Contact Center is simpler to use and offers a web-based conference call experience. Dialpad Ai Contact Center is more prone to dropped calls and coordination issues during conference calls.

"...that I can set up a private conference call line for my web demos with potential customers...." Peer review by Consultant

"...UberConference is my favorite conference call and screen sharing product...." Peer review by Sharon R., CEO, Usability Research Specialist , Computer Software

How can 3CX Phone System and Dialpad Ai Contact Center optimize your Helpdesk Management Workflow?

3CX Phone System is suitable for small to mid-sized companies and support centers, and offers comprehensive call center features including real-time monitoring, reporting, and recording. Dialpad Ai Contact Center, on the other hand, provides a user-friendly platform for setting up call centers, enabling agents to work remotely and seamlessly transitioning calls between devices. While both systems offer integrations with other CRM softwares, 3CX Phone System lacks scalability for large call centers, and Dialpad Ai Contact Center lacks advanced administrative controls and support for generic positions.

"...up to 10 total) - Pro version adds very comprehensive Call Center features including real time monitors, reporting, recording, external Agents, callback, SLA alerting, and CRM integration support for MS Dynamics, Google Contacts, full Office 365 support, Exact Online, Salesforce, SugarCRM, and Act!..." Peer review by David H., Information Technology and Services

"...- Having our outbound calls match where our guests call from has helped immensely (not a 1-888 number) -..." Peer review by Jessy R., Customer Service Rep