Comparison Summary
This comparison report of 3CX Phone System vs. Exotel is based on a specific set of business needs and context. The comparison uses 2816 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing 3CX Phone System and Exotel
3CX Phone System, Exotel, Smart PBX, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
3CX Phone System covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.
Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
"3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. " - Felipe G
"I’d definitely recommend Exotel to anyone who wants to build customized call flows and set up reliable call tracking & automated SMSes. The user experience is great, there are rarely any bugs — in the last two years of using Exotel, we’ve had only o...ne bug — and the support team is very helpful and responsive. " - Jesslyn Kwong
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
3CX: Open Standards Software IP PBX
Cloud Communication APIs for Calls, SMS, User verifications and more
Financials
PRIVATE
SERIES D
Business Need
Total Processes
(we found evidences for)
29
50
Total Goals
(we found evidences for)
4
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
- See 1 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
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mass media
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radio
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events
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trade shows
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mobile app
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video
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social media
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chat
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Skype
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promotions
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on premises
- See 15 more
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
-
mass media
-
radio
-
events
-
trade shows
-
mobile app
-
video
-
social media
-
chat
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Skype
-
promotions
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
